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Hotel change
I ran into a situation: I took a ticket for an early booking in May. Since mid-July, the selected hotel has disappeared from the tour operator's website. Not stopping sales or the like, but it’s just not on the list of offers. Although others have it. There are vague suspicions that upon arrival they can be pushed somewhere else, which I would not like. Coral Travel by phone with me I didn’t communicate, the travel agent hasn’t said anything intelligible yet. Of course, I won’t tear myself from him alive, but maybe someone has come across something like this. In general, what kind of garbage is this and how to deal with it?
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Answers • 16
it is possible that the hotel is in the stop. that's why it disappeared
And so early booking is always a risk)))
And so early booking is always a risk)))
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answered 11 years ago
Early booking is not a risk at all, we have been traveling like this for 5 years. You entered into a contract for a certain hotel. its names and conditions are spelled out, so no one can replace it. most likely the hotel is in the stop, in Ukraine they do not appear on the coral
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answered 11 years ago
Many operators simply have their own quota of hotel rooms for the season; most likely, they have already closed their quota under the contract. It is clear that no one is insured that they can be accommodated in another hotel, but if you signed a travel agreement with an agency, then a specific hotel is prescribed there, but an option is prescribed if this hotel is not provided, it can only be changed to a hotel of the same category , and with the same conditions, without surcharges. This is paragraph 5 of the contract - subparagraph 5.8. This is the official contract that the agent must sign with the tourist, which indicates Coral Travel as a company providing services.
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answered 11 years ago
If your operator has a hotel in the stop (large agencies have a reservation for the season for a certain number of rooms), then it disappears from the list of offers of this operator.
Your main task is in no case to check into another hotel, if nevertheless they try to accommodate you not according to the voucher (even for one night!), Then it will be much more difficult to move. This is what happened to my friends this year. The host representative said to them: Well, you have already settled. So what are the complaints now? I had to connect the Moscow office. And only after 2 days they were moved to where they originally booked.
Your main task is in no case to check into another hotel, if nevertheless they try to accommodate you not according to the voucher (even for one night!), Then it will be much more difficult to move. This is what happened to my friends this year. The host representative said to them: Well, you have already settled. So what are the complaints now? I had to connect the Moscow office. And only after 2 days they were moved to where they originally booked.
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answered 11 years ago
But the situation is strange. On the site in the search for tours, even if the hotel is in the foot, it is still on the list. Was the checkmark removed in the box "Hotel is not in the foot"? http://online.coral.ru/UI/Package/Search.aspx
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answered 11 years ago
If it's not a secret, name the hotel and the city of departure. Coral is doing a lot of mischief this year :(
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answered 11 years ago
dana78
Yes, not a risk ... not a risk to spend extra money)))))))
Yes, not a risk ... not a risk to spend extra money)))))))
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answered 11 years ago
I didn’t quite understand the attack :) the contract that you sign with early booking is the same as with a regular purchase. Because I went like that, and I know exactly those contracts. maybe it depends on the travel agent. I had no doubts about mine, and therefore early booking is not a problem. I think that they can throw both on early booking and on departure in a month.
And write, indeed, we will check the name of the hotel through Ukraine, what Coral writes here.
And write, indeed, we will check the name of the hotel through Ukraine, what Coral writes here.
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answered 11 years ago
It's not about the contract, but about the price paid for early booking. it is not always beneficial. so the risk of financial loss
well, the situation when you arrive, and move to another hotel is not uncommon. here it is already improvising
well, the situation when you arrive, and move to another hotel is not uncommon. here it is already improvising
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answered 11 years ago
When purchased, the hotel was called Belle Vue Kemer 3. It is currently called Club Hotel Bella Vue on Pegas.
There is no such thing on Coral either. It's not about money or comfort. I'm not going to a hotel, but to a country, and to a certain
{by me] place. Instead of Beldibi-1 I can get Tekirova
There is no such thing on Coral either. It's not about money or comfort. I'm not going to a hotel, but to a country, and to a certain
{by me] place. Instead of Beldibi-1 I can get Tekirova
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answered 11 years ago
you can pay extra for tekirova... bella vee is not the best hotel...
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answered 11 years ago
Sergey4467, I had a similar situation with the TUI operator. We booked and accordingly paid for the hotel a month and a half before departure. And now, 2-3 weeks before departure, a respected tour operator "delighted" us that we could not fly to this hotel from January 7 and offered to postpone our trip to January 21 !! we refused and the tour operator for a long time and we need to return the money for this tour .. So write letters to them, the trend is not the best ..
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answered 11 years ago
Tekirova instead of Beldibi is not the worst option. I would not hesitate to agree
I can't say anything about the hotel, sorry.
I can't say anything about the hotel, sorry.
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answered 11 years ago