Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
3.0
Cleanliness:
3.0
Food:
8.0
Amenities:
5.0
TRUE REVIEW - 3 numbers at the same time!!!!
Bought a tour from 20.06 to 27.06. 2023 for 8 people - 3 rooms in the Anex building: No. 2106 - left wing, 2nd floor, No. 2118 - central part, 2nd floor, No. 2224 right wing, 3rd floor.
So, the review immediately after arrival, clearly point by point:
LOCATION - This is a hotel on the second line with two buildings across the street, each building has its own small area, about 200-300 meters to the beach by a narrow lane between neighboring hotels, on the way to the beach there is a constant stench of kitchen hoods and drains of a neighboring hotel.
TERRITORY MAIN BODY - Beautiful reception with recreation areas, playground, there are 2 adult pools with sun loungers and one children's pool, one adult pool with two slides (slides 2 hours a day). In the main building there is a kitchen, a small amphitheater for evening programs and discos, a hookah area, a bar. There is an underground floor, there is a laundry, a mini clothing store, massage and various other services (we didn’t look at everything).
Near the building there is parking for cars - indoor and outdoor. The beautiful logo of L'Oceanica ***** littered with birds caught my eye and none of the staff pays attention to it.
TERRITORY ANEX BODY - A small quiet building, with a cozy reception, there is an adult pool, a children's pool with sun loungers, a bar, a small playground, a pleasant green area with palm trees. Across the road from the building spoils the view of a vacant lot in the weeds and trash cans along the street.
STAFF - We were very pleasantly surprised by the attention upon arrival, we were first fed, and then they were already issued and settled in the rooms ahead of time - thanks for that. In the accounting department there is a little bald grandfather who is rude to everyone, so he spoils the opinion about the staff, I had to stumble upon him when looking for a laundry to take an iron.
According to the cleaning staff: in room 2224 a nice girl cleaned and did her job normally, and from rooms 2106 and 2118 - a guy with a cat cleaned, about him one negative - wrote below
.
The staff in the kitchen: quite attentive, they immediately clean the dirty dishes and change the appliances, the waiters work well, but if you come to eat at the end of the meal time, they will almost snatch your plates from your hands so that you don’t delay them - this is boorish and we made remarks for that.
BEACH - Compared to neighboring hotels, it is poor, 200-250 meters long without its own pier, but with its free sunbeds, awnings and a bar 50 meters from it. The coverage on the beach from the entrance is sand and pebbles, closer to the water there are solid stones, the appearance of the beach is of little concern to the hotel staff, in the evening no one cleans the sand, only visible garbage is collected and the sunbeds are leveled - here the sand is not raked in and the stones are not removed. For comparison, walk along the promenade in the west direction in the evening and you will understand why L'Oceanica has a bad beach.
ROOMS AND REPAIRS - The rooms were all with a normal repair of rooms and bathrooms, there is plasma, a refrigerator, a safe, air conditioning, a hairdryer (in room 2224 the hairdryer was wound with electrical tape and barely worked), a kettle and cups with tea and coffee bags, entrance to the rooms by cards. Safes without fixing (any cleaner can take it by the arm and carry it away), it is dangerous to leave valuables. The air conditioner is very dirty and clogged with dust in all rooms but it works. In the rooms, the internal locks of the entrance doors do not work through sagging doors. The floor is tiled, each room has a balcony with two chairs and a table. The beds are good and comfortable.
CLEANING AND CLEANING - In terms of cleanliness and cleaning, the hotel does not pull on 5 * at all. In room 2224, the cleaning was normal with the change of towels and bedding, light wet cleaning, the renewal of water, shampoos, and paper.
In rooms 2106 and 2118, they almost never cleaned at all, the bed was never changed, towels were changed once with a scandal, before that the old ones were simply piled up (we planned to check the towels), people in neighboring rooms cursed and put full trash cans in the middle of the corridor to attract the attention of a cleaner with a cat (yes, a person with a cat cleans rooms in a 5 * hotel, this cat will walk over your things and beds if anything is a disgrace). I was very embarrassed by the sight of cleaning in the Anex building after the foam party: all the dirty foam, with spilled drinks and dust, was simply pulled into the pool, it was somehow disgusting, after that we didn’t swim there anymore.
KITCHEN - The food and choice of dishes in the hotel is good, several types of first courses, many side dishes and different salads, a lot of different meats, but little fish, no shrimp at all.
A lot of vegetables and fruits, a lot of pickled vegetables, delicious desserts, delicious pastries, good juices, cocktails, who needs to eat different alcohol. Very thoughtful placement of dishes at different points of the room, so that queues are not created - for this, the hotel administration is great.
BEACH BAR - There are various free drinks and juices, delicious tortillas, pizza and various snacks, from 15:00 to 16:00 - cotton candy. The exterior of the bar itself is a bit shabby and needs a facelift, and the cotton candy machine hasn't been washed for a couple of years now.
ANIMATION - A good animation team, at 10:00 for everyone, fun exercises on the beach, darts, aerobics and more. Every evening there is an entertainment program, there was a good Africano acrobatic team, a fire show, etc. Until 23:00 there is a disco.
ADDITIONAL SERVICES
Safe - $ 2 / day - a disgrace for a 5 * hotel, I think;
Internet in the room - $10/5 days, $15/7 days, at the reception free of charge;
Beach towels - free of charge, but you need to leave a deposit for every $ 10, at the end you change the towels for your deposit;
Hookah - I bought a light hookah for $10, the hookah is good;
Drinks - Juices (orange, cherry, pineapple, apple), tea and coffee, sweet drinks (Pepsi, Sprite, Cola), bar drinks are very different (alcohol / without alcohol) - everyone drank for free. But there is paid alcohol, I don’t know the prices, I didn’t buy it.
Bottom line: in order to meet the status of a 5 * hotel, L'Oceanica needs very little, namely:
- put the beach in order, namely: remove small debris, remove stones, add sand;
- work with the cleaning staff and the beach; - expel the nasty "poking" grandfather from the accounting department and the janitor with the cat;
- remove bird excrement from the hotel logo - disgusting to look at;
- include a safe and Internet in the rooms in the total price, and not be dishonored by small surcharges.
Bought a tour from 20.06 to 27.06. 2023 for 8 people - 3 rooms in the Anex building: No. 2106 - left wing, 2nd floor, No. 2118 - central part, 2nd floor, No. 2224 right wing, 3rd floor.
So, the review immediately after arrival, clearly point by point:
LOCATION - This is a hotel on the second line with two buildings across the street, each building has its own small area, about 200-300 meters to the beach by a narrow lane between neighboring hotels, on the way to the beach there is a constant stench of kitchen hoods and drains of a neighboring hotel.
TERRITORY MAIN BODY - Beautiful reception with recreation areas, playground, there are 2 adult pools with sun loungers and one children's pool, one adult pool with two slides (slides 2 hours a day). In the main building there is a kitchen, a small amphitheater for evening programs and discos, a hookah area, a bar. There is an underground floor, there is a laundry, a mini clothing store, massage and various other services (we didn’t look at everything).
Near the building there is parking for cars - indoor and outdoor. The beautiful logo of L'Oceanica ***** littered with birds caught my eye and none of the staff pays attention to it.
TERRITORY ANEX BODY - A small quiet building, with a cozy reception, there is an adult pool, a children's pool with sun loungers, a bar, a small playground, a pleasant green area with palm trees. Across the road from the building spoils the view of a vacant lot in the weeds and trash cans along the street.
STAFF - We were very pleasantly surprised by the attention upon arrival, we were first fed, and then they were already issued and settled in the rooms ahead of time - thanks for that. In the accounting department there is a little bald grandfather who is rude to everyone, so he spoils the opinion about the staff, I had to stumble upon him when looking for a laundry to take an iron.
According to the cleaning staff: in room 2224 a nice girl cleaned and did her job normally, and from rooms 2106 and 2118 - a guy with a cat cleaned, about him one negative - wrote below
.
The staff in the kitchen: quite attentive, they immediately clean the dirty dishes and change the appliances, the waiters work well, but if you come to eat at the end of the meal time, they will almost snatch your plates from your hands so that you don’t delay them - this is boorish and we made remarks for that.
BEACH - Compared to neighboring hotels, it is poor, 200-250 meters long without its own pier, but with its free sunbeds, awnings and a bar 50 meters from it. The coverage on the beach from the entrance is sand and pebbles, closer to the water there are solid stones, the appearance of the beach is of little concern to the hotel staff, in the evening no one cleans the sand, only visible garbage is collected and the sunbeds are leveled - here the sand is not raked in and the stones are not removed. For comparison, walk along the promenade in the west direction in the evening and you will understand why L'Oceanica has a bad beach.
ROOMS AND REPAIRS - The rooms were all with a normal repair of rooms and bathrooms, there is plasma, a refrigerator, a safe, air conditioning, a hairdryer (in room 2224 the hairdryer was wound with electrical tape and barely worked), a kettle and cups with tea and coffee bags, entrance to the rooms by cards. Safes without fixing (any cleaner can take it by the arm and carry it away), it is dangerous to leave valuables. The air conditioner is very dirty and clogged with dust in all rooms but it works. In the rooms, the internal locks of the entrance doors do not work through sagging doors. The floor is tiled, each room has a balcony with two chairs and a table. The beds are good and comfortable.
CLEANING AND CLEANING - In terms of cleanliness and cleaning, the hotel does not pull on 5 * at all. In room 2224, the cleaning was normal with the change of towels and bedding, light wet cleaning, the renewal of water, shampoos, and paper.
In rooms 2106 and 2118, they almost never cleaned at all, the bed was never changed, towels were changed once with a scandal, before that the old ones were simply piled up (we planned to check the towels), people in neighboring rooms cursed and put full trash cans in the middle of the corridor to attract the attention of a cleaner with a cat (yes, a person with a cat cleans rooms in a 5 * hotel, this cat will walk over your things and beds if anything is a disgrace). I was very embarrassed by the sight of cleaning in the Anex building after the foam party: all the dirty foam, with spilled drinks and dust, was simply pulled into the pool, it was somehow disgusting, after that we didn’t swim there anymore.
KITCHEN - The food and choice of dishes in the hotel is good, several types of first courses, many side dishes and different salads, a lot of different meats, but little fish, no shrimp at all.
A lot of vegetables and fruits, a lot of pickled vegetables, delicious desserts, delicious pastries, good juices, cocktails, who needs to eat different alcohol. Very thoughtful placement of dishes at different points of the room, so that queues are not created - for this, the hotel administration is great.
BEACH BAR - There are various free drinks and juices, delicious tortillas, pizza and various snacks, from 15:00 to 16:00 - cotton candy. The exterior of the bar itself is a bit shabby and needs a facelift, and the cotton candy machine hasn't been washed for a couple of years now.
ANIMATION - A good animation team, at 10:00 for everyone, fun exercises on the beach, darts, aerobics and more. Every evening there is an entertainment program, there was a good Africano acrobatic team, a fire show, etc. Until 23:00 there is a disco.
ADDITIONAL SERVICES
Safe - $ 2 / day - a disgrace for a 5 * hotel, I think;
Internet in the room - $10/5 days, $15/7 days, at the reception free of charge;
Beach towels - free of charge, but you need to leave a deposit for every $ 10, at the end you change the towels for your deposit;
Hookah - I bought a light hookah for $10, the hookah is good;
Drinks - Juices (orange, cherry, pineapple, apple), tea and coffee, sweet drinks (Pepsi, Sprite, Cola), bar drinks are very different (alcohol / without alcohol) - everyone drank for free. But there is paid alcohol, I don’t know the prices, I didn’t buy it.
Bottom line: in order to meet the status of a 5 * hotel, L'Oceanica needs very little, namely:
- put the beach in order, namely: remove small debris, remove stones, add sand;
- work with the cleaning staff and the beach; - expel the nasty "poking" grandfather from the accounting department and the janitor with the cat;
- remove bird excrement from the hotel logo - disgusting to look at;
- include a safe and Internet in the rooms in the total price, and not be dishonored by small surcharges.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The hotel is not a five, a weak four. Not even a BUDGET FIVE.
- TRUE REVIEW - 3 numbers at the same time!!!!
- chic hotel
- Terrible hotel and terrible service
- Good 4*
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