Terrible hotel and terrible service

Written: 4 october 2021
Travel time: 24 september — 2 october 2021
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
We chose the hotel for a holiday with a large group. We were seduced by the beautiful photos of this hotel... The tour operator also didn’t really dissuade us, although we were all able to pay extra and choose a better hotel.
1. When we were brought to the hotel, we were simply shocked - this is not in the city of Kemer itself, but a village! In which there is not even a place to walk and take a walk. We were settled in the room around 12, okay, rules are rules... But when we went there, we just a * ate... dirty, not cleaned, everything was from previous tenants, etc. A room with a view of mopeds and garages... my husband went to the reception and asked for at least a view of the pool, we were changed and this is with a surcharge.
We go into the new room, the same load as it was in the previous one. The rooms are small, although it seems like after the renovation of 2021, they seemed to be cleaned every day, but somehow we come from the sea near our room, there is rubbish collected and dirty bedding on the floor, and a new one is laid on the bed... they just forgot to clean what was in the room left... service at 0. We flew on ultra, the hotel meets its conditions for a weak 4... but not 5... There are no slippers in the rooms, the bar is empty, 1.5 liters of water for 2 adults 1 child... There is NO hotel territory, from the word at all... there are no cold pools, not a single heated one, to stomp at least 5 minutes to the sea... the impression is that it is like a second coast!

We are very dissatisfied. All that left a good impression was animation and evening entertainment. Alcohol is all local, nothing western, food is not 5-ku.
I am writing a live review just after arriving, I will forgive you very much, be careful when you fly there to rest. The hotel does not match its prices and service.
Translated automatically from Russian. View original