Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
1.0
Cleanliness:
2.0
Food:
7.0
Amenities:
7.0
Rested family in the hotel from 6 to 13 October. We chose from five plus / minus hotels of equal budget, four of which were already there. We decided to go to a new hotel for us. Prices for Turkish hotels in October this year are much higher than last year. Last year at this time, a ticket to Queen's Park Tekirova for the same number of days came out a third cheaper. And in June of this year, for the same number of days in Selectum Family Belek, the ticket cost a little cheaper.
I'll start with the positives. We arrived at the hotel early in the morning at the beginning of the seventh and began to wait for the check-in, which was announced at the reception at 14:00. Until the moment of settlement, the hotel made a good impression. The territory is small, but very compact. It is convenient that you can leave your suitcases in the storage room, use the changing room near the SPA where you can leave unnecessary things in boxes with a combination lock. There are no complaints or comments on nutrition. Freshly squeezed juice for breakfast.
Not a bad choice of meat and fish that are deliciously cooked. Good selection of fruits. I was very surprised that almost every evening there were crayfish. In the evenings, at dinner in the open area, pleasant live music. The animation is not intrusive and there is something to do. The hotel is cheerful, from 16:00 on the pier there are music programs. After dinner there are also various shows. I really liked the food court restaurant, which is open around the clock with a good selection of dishes. Ala cards are paid, but with the presence of a food court, there was no need for them. The beach is good, entry from the sea is difficult due to the presence of large stones, but not critical. I liked that there were no cards for towels.
Now let's move on to the cons. Good impressions about the hotel began to deteriorate at the time of check-in. Since we did not sleep the night and arrived early in the morning, I really wanted to get into the room. We went to the reception at 13:50 in the hope that we would already be able to get cards from the room.
The receptionist replied that the hotel is full, the rooms are being cleaned and you need to wait another 20 minutes. It was evident that after us many tourists had already arrived, who were also waiting for the settlement. Approached after 20 minutes and again heard the answer that you still need to wait. At the same time, tourists who arrived much later than us were settled in full swing. At 14:30 we finally got the cards from the room. The room was originally booked with a sea view at the time of purchase. We were settled in the second building in the most extreme room 2620 on the second floor overlooking the water park hill, which we didn’t like very much. Decided to go to reception and ask for another room. They answered that there were no free rooms, although there were more than a dozen envelopes with cards for settling on the table.
He came to the room and "delighted" his wife. We went out to the balcony and saw that tourists had just moved into the next room.
We concluded that we were told false information at the reception about the lack of rooms. The wife offered to go with her and ask for another number again. Went. This time, communication with the reception staff completely spoiled the first positive impressions of the hotel. The receptionist at first refused to communicate with us, referring to the fact that we had already been settled and she had a lot of work. We once again asked her to look at the availability of rooms and received an answer that there were no rooms. There were still quite a few envelopes with cards for settling on her desk. I said that half an hour after our check-in, new tourists settled in the next room and it’s not good to tell the truth about the lack of rooms. She asked who brought us here? I answered your tour operator. She said that they do not have a tour operator, to which I objected that then probably the Lord God or Allah.
For some reason, this hurt her and she began to break into insults. I said that we had a rest in Turkey 10 times and had never seen such an attitude towards tourists. After that, she generally went to the side and pretended not to notice us.
I asked her to invite the manager. She said the manager was standing nearby. All this time he saw and heard everything, and did not even intervene. I asked him to check the availability of a room. The manager answered in broken Russian, he does not know Russian, and offered to communicate in English. I realized that there would be no normal communication, I asked for a piece of paper and a pen to write down their names. On the third try, the worker gave me a sheet and a pen. I wrote down the names, Altinay employee, Sukpu manager. The wife told the manager that she had never seen such a boorish attitude towards tourists in any Turkish hotel as here. And then a miracle happened, and the manager in pure Russian asked again: “What, seriously? ".
An hour later, a message came from the travel agent with the answer that, unfortunately, there are no vacant rooms with a sea view at the moment, and as far as possible we will be relocated. For 8 days, the hotel did not find such an opportunity, which I was not even surprised about. Already after the end of the holiday, I talked with a friend who had been in this hotel earlier, and heard that they also had questions about the settlement. Initially, they settled in a very badly located room, and then the issue was resolved for $ 40. We began to inspect our room and realized that the concept of cleaning in this hotel is interpreted in a peculiar way, and comes down to replacing towels, bed linen, bathroom accessories and replenishing the bar. The bar will have a hotel history.
In the corridor on the floor there was hair left over from previous tourists, which had lain all our vacation. This suggests the conclusion that the floors in the room are not washed. Cleaning on the balcony is absent from the word at all.
We had to sweep the table ourselves and take out the garbage from the balcony. I had to ask for a third pair of slippers and a bathrobe, since initially there were two sets instead of three. Initially, the mini bar was replenished with water, soft drinks and beer. For several days, the replenishment was only water. We asked to replenish the bar to the hospitality. She explained to us that the bar is fully replenished upon arrival, and then only with water. If you need to replenish the bar with other drinks, then you need to approach and ask for it. We asked our mini bar to replenish. Filled up in the evening. Then they stopped refilling again. Again we approached the gestreleyshen. There was already another girl. She said that they can replenish 1, maximum 2 times. They asked to replenish the second time, she promised, but the mini bar was never replenished.
In the middle of the rest for 2 days the hotel lost champagne in all bars. Then it appeared for 1 day, and disappeared again. A day later it reappeared.
Two days before departure, freshly squeezed orange juice disappeared. The squeeze machine was removed altogether. The economy policy for a hotel that positions itself as a 5-star hotel with a high price tag and with a full load of tourists is not entirely clear. Separately, I want to talk about the SPA. Two spa workers take turns walking along the beach advertising their paid services for a whole day.
On the fourth day of rest, I decided to visit the sauna in the evening. But this turned out to be impossible, because I heard from the SPA workers that you need to sign up in advance. I asked how much time in advance, and only the third time I was told that I needed to come in the morning at 8:30 and sign up. But if you use their paid services, then the visit will be free. I said that I would just like to visit the sauna, and for the first time I was faced with the fact that for this you need to sign up in advance.
He came the next morning at 8:30 and asked me to sign up for a sauna visit. The spa worker saw me and said that I needed to wait, as he would now tell another tourist about the paid services of their establishment. After waiting 5 minutes and realizing that this would not end quickly, I abandoned the idea of visiting the sauna, because having paid money for a ticket, you still have to humiliate yourself to use the options that, according to the hotel concept, are defined as free.
Spa workers, like receptionists, live their own independent lives, trying to make money on tourists. But this must be done with respect for tourists. The hotel management is indifferent to this. Today your hotel is full, and next year, with this approach, tourists can be counted. And the last thing I wanted to add to the negative points. Rooms must be returned at 12:00 upon departure.
On the last day of rest at 11:30, while packing our bags, we were surprised that the hotel employee used her card and went into our room without knocking to clean the room.
I hope this review will be useful for travelers who will consider this hotel for their vacation in the future. There are hotels that you want to return to again. In this hotel, which is actually quite good, there is no such desire.
I'll start with the positives. We arrived at the hotel early in the morning at the beginning of the seventh and began to wait for the check-in, which was announced at the reception at 14:00. Until the moment of settlement, the hotel made a good impression. The territory is small, but very compact. It is convenient that you can leave your suitcases in the storage room, use the changing room near the SPA where you can leave unnecessary things in boxes with a combination lock. There are no complaints or comments on nutrition. Freshly squeezed juice for breakfast.
Not a bad choice of meat and fish that are deliciously cooked. Good selection of fruits. I was very surprised that almost every evening there were crayfish. In the evenings, at dinner in the open area, pleasant live music. The animation is not intrusive and there is something to do. The hotel is cheerful, from 16:00 on the pier there are music programs. After dinner there are also various shows. I really liked the food court restaurant, which is open around the clock with a good selection of dishes. Ala cards are paid, but with the presence of a food court, there was no need for them. The beach is good, entry from the sea is difficult due to the presence of large stones, but not critical. I liked that there were no cards for towels.
Now let's move on to the cons. Good impressions about the hotel began to deteriorate at the time of check-in. Since we did not sleep the night and arrived early in the morning, I really wanted to get into the room. We went to the reception at 13:50 in the hope that we would already be able to get cards from the room.
The receptionist replied that the hotel is full, the rooms are being cleaned and you need to wait another 20 minutes. It was evident that after us many tourists had already arrived, who were also waiting for the settlement. Approached after 20 minutes and again heard the answer that you still need to wait. At the same time, tourists who arrived much later than us were settled in full swing. At 14:30 we finally got the cards from the room. The room was originally booked with a sea view at the time of purchase. We were settled in the second building in the most extreme room 2620 on the second floor overlooking the water park hill, which we didn’t like very much. Decided to go to reception and ask for another room. They answered that there were no free rooms, although there were more than a dozen envelopes with cards for settling on the table.
He came to the room and "delighted" his wife. We went out to the balcony and saw that tourists had just moved into the next room.
We concluded that we were told false information at the reception about the lack of rooms. The wife offered to go with her and ask for another number again. Went. This time, communication with the reception staff completely spoiled the first positive impressions of the hotel. The receptionist at first refused to communicate with us, referring to the fact that we had already been settled and she had a lot of work. We once again asked her to look at the availability of rooms and received an answer that there were no rooms. There were still quite a few envelopes with cards for settling on her desk. I said that half an hour after our check-in, new tourists settled in the next room and it’s not good to tell the truth about the lack of rooms. She asked who brought us here? I answered your tour operator. She said that they do not have a tour operator, to which I objected that then probably the Lord God or Allah.
For some reason, this hurt her and she began to break into insults. I said that we had a rest in Turkey 10 times and had never seen such an attitude towards tourists. After that, she generally went to the side and pretended not to notice us.
I asked her to invite the manager. She said the manager was standing nearby. All this time he saw and heard everything, and did not even intervene. I asked him to check the availability of a room. The manager answered in broken Russian, he does not know Russian, and offered to communicate in English. I realized that there would be no normal communication, I asked for a piece of paper and a pen to write down their names. On the third try, the worker gave me a sheet and a pen. I wrote down the names, Altinay employee, Sukpu manager. The wife told the manager that she had never seen such a boorish attitude towards tourists in any Turkish hotel as here. And then a miracle happened, and the manager in pure Russian asked again: “What, seriously? ".
An hour later, a message came from the travel agent with the answer that, unfortunately, there are no vacant rooms with a sea view at the moment, and as far as possible we will be relocated. For 8 days, the hotel did not find such an opportunity, which I was not even surprised about. Already after the end of the holiday, I talked with a friend who had been in this hotel earlier, and heard that they also had questions about the settlement. Initially, they settled in a very badly located room, and then the issue was resolved for $ 40. We began to inspect our room and realized that the concept of cleaning in this hotel is interpreted in a peculiar way, and comes down to replacing towels, bed linen, bathroom accessories and replenishing the bar. The bar will have a hotel history.
In the corridor on the floor there was hair left over from previous tourists, which had lain all our vacation. This suggests the conclusion that the floors in the room are not washed. Cleaning on the balcony is absent from the word at all.
We had to sweep the table ourselves and take out the garbage from the balcony. I had to ask for a third pair of slippers and a bathrobe, since initially there were two sets instead of three. Initially, the mini bar was replenished with water, soft drinks and beer. For several days, the replenishment was only water. We asked to replenish the bar to the hospitality. She explained to us that the bar is fully replenished upon arrival, and then only with water. If you need to replenish the bar with other drinks, then you need to approach and ask for it. We asked our mini bar to replenish. Filled up in the evening. Then they stopped refilling again. Again we approached the gestreleyshen. There was already another girl. She said that they can replenish 1, maximum 2 times. They asked to replenish the second time, she promised, but the mini bar was never replenished.
In the middle of the rest for 2 days the hotel lost champagne in all bars. Then it appeared for 1 day, and disappeared again. A day later it reappeared.
Two days before departure, freshly squeezed orange juice disappeared. The squeeze machine was removed altogether. The economy policy for a hotel that positions itself as a 5-star hotel with a high price tag and with a full load of tourists is not entirely clear. Separately, I want to talk about the SPA. Two spa workers take turns walking along the beach advertising their paid services for a whole day.
On the fourth day of rest, I decided to visit the sauna in the evening. But this turned out to be impossible, because I heard from the SPA workers that you need to sign up in advance. I asked how much time in advance, and only the third time I was told that I needed to come in the morning at 8:30 and sign up. But if you use their paid services, then the visit will be free. I said that I would just like to visit the sauna, and for the first time I was faced with the fact that for this you need to sign up in advance.
He came the next morning at 8:30 and asked me to sign up for a sauna visit. The spa worker saw me and said that I needed to wait, as he would now tell another tourist about the paid services of their establishment. After waiting 5 minutes and realizing that this would not end quickly, I abandoned the idea of visiting the sauna, because having paid money for a ticket, you still have to humiliate yourself to use the options that, according to the hotel concept, are defined as free.
Spa workers, like receptionists, live their own independent lives, trying to make money on tourists. But this must be done with respect for tourists. The hotel management is indifferent to this. Today your hotel is full, and next year, with this approach, tourists can be counted. And the last thing I wanted to add to the negative points. Rooms must be returned at 12:00 upon departure.
On the last day of rest at 11:30, while packing our bags, we were surprised that the hotel employee used her card and went into our room without knocking to clean the room.
I hope this review will be useful for travelers who will consider this hotel for their vacation in the future. There are hotels that you want to return to again. In this hotel, which is actually quite good, there is no such desire.
Translated automatically from Russian. View original
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