Question about hotel Bergiz Hotels & Resorts Kemer 5*
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Related question «General issues»
What to do???
We are resting at the moment in this "wonderful" hotel, on Monday 06/01/2015 in the evening at about 22, when we returned to the room, we found an open safe and, accordingly, the loss of money $ (the amount is not small). To which the hotel, as well as the hotel guide from the operator Teztour (!!!!) did not react, and even took everything aggressively, the police have not yet been called. Complete indifference and inaction, the second day we sit at the reception waiting. Vacation completely ruined.
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Answers • 9
Call the police yourself, contact the consul of Ukraine, the more active you are, the faster and more positively the issue will be resolved. Apparently, in this all-inclusive hotel.
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answered 9 years ago
Tell the administrator and guide that you should contact the mayor of Kemer - a very positive person, as I happened to meet in Goynuk.
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answered 9 years ago
thank you, the police arrived, after contacting the regional representative office of teztoura, they recorded the fact of theft, but did not find any traces of hacking, since the safe is electronic. We are waiting for a response from the tour operator.
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answered 9 years ago
Too bad I lost my business card. His name is Mustafa Gul, hint that you should contact him - he values his reputation.
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answered 9 years ago
I heard a lot about this la mer, and only bad things. Even before he became a majestic club. Apparently nothing has changed since the name change. But the fact that they steal money from electronic safes in the room is nonsense of course. It's not entirely clear to me. Just nonsense.
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1
answered 9 years ago
This hotel left our family with the most disgusting memories, which I outlined several years ago in hotel reviews, and now theft has been added. But advice for your case, electronic safes are connected to a computer and each closing and opening is registered in memory in a computer. The administration is obliged to provide both you and the police with this data. And if you legally prove that you were in another place during the unauthorized opening of the safe, the hotel administration should be responsible for the penetration of unauthorized people into your room and unauthorized opening of the safe (Administrators are the owners of the safes, and therefore they give guarantees if you comply with all rules for using the safe).
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1.5
answered 9 years ago
For Igor_m in this hotel "Ultra All Inclusive". This hotel forced me to register on Turpravda and write a negative review about it for reading tourists.
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answered 9 years ago
Laricom5___ I didn’t read your review, but I already heard a lot about the “charms” of this hotel. In essence, it is not always the safe that is connected to the computer, even if it is at least three times electronic. But what is connected to the computers is the key-cards from the rooms. And every opening of the room is recorded. But if it turns out that no one opened the number during the absence of the victims, the police will not investigate further. If the room was opened, then they will check whether the cleaning was done at that time. If so, then the prime suspect is the maid. And this is where it gets weird. The maid, knowing that everything is fixed, takes and opens the safe. In general, a very strange situation.
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2.5
answered 9 years ago
