Хамский сервис, старые номера, 2-3 звезды по цене 5 Boorish service, old rooms, 2-3 stars for the price of 5

1. Upon check-in, the proposed room did not match the photo provided when booking. The room was not prepared for check-in, not cleaned, the furniture in the room was not complete, damaged and not complete.
2. When asked to change the number, the staff switched to a conflicting tone, refused to communicate with a Russian-speaking representative, and was aggressive.
3. The proposed replacement room did not meet the requirements of the 5* category, which were paid for at the time of booking.
4. Next, we were offered a room in the building, with a reservation about the need for additional payment. They referred to the lack of available rooms of the desired category. Immediately we checked it on the hotel website: the rooms in the building were cheaper, not more expensive than those offered.

5. As a result, we agreed to the second option from those shown, as we were tired after a day on the road and were with a one-year-old child in our arms. But the staff rudely refused to check in to the selected room. Offering an ultimatum either the first option, rejected by us, or nothing. Accompanying all this with appropriate gestures.
6. As a result, we were left at the reception, as if in the form of a punishment for our demands for the service we paid for, and they also refused to call a taxi to another hotel without justifying the refusal in any way and telling us that we most likely would not find a free room overnight, on 4 and even with a child. That is, we were asked to turn a blind eye to blatant rudeness instead of a 5-star service and the famous Turkish hospitality.
7. All this time, the declared "hot line" did not answer our calls.
We are shocked by the hostile attitude towards us, hotel guests. We are deeply disappointed with the services of the tour operator and the hotel staff who were responsible for our check-in. And never again will we dare to turn to Tui or rest in Turkey.