Очень разочаровал Very disappointed

We rested in this hotel with two families with children, tour operator - Tui.
The attitude and service disappointed and upset to tears.
Due to the fact that the hotel opened 3 days before our arrival, it was completely unprepared to receive tourists.
We arrived at 10-30, but no one was in a hurry to settle us. Patiently waiting for 14-00, we went to the reception for information, we were ignored for a long time and in the end we were told that the rooms were STILL not ready.
We did not receive a single answer to all our questions.
During the entire time of our waiting, no one even offered water, they told us to go to a restaurant, from where we were kicked out because it was closing.
Some time later we were shown "ready" numbers and it was another shock. It seemed that the rooms were being prepared while we were arguing at the reception. And this situation was with all the tourists who came with us.
We changed the room, paying $140 extra (it's discounted).
We settled in at 16-00!!!

In the "improved" room, they were waiting for us - an empty mini-bar, no slippers, it was not possible to connect to Wi-Fi in the room, in the bathroom - used soap and filled trash cans. The air conditioner in the main room barely breathed.
After the next indignation, they cleaned the room and cleaned the air conditioner (at the same time, it did not work better).
All sorts of robots were actively carried out on the territory (washing paths and pools, mowing lawns, planting bushes, etc. ).
In the restaurant the first days there were very few staff who did not have time to serve tourists. There was no children's menu.
The beach is a separate issue.
When we got there, they painted frames under umbrellas, made wooden paths, boards from which lay in the sand between sun loungers, my husband stepped on one of these boards,
lifting it from the sand, we saw a nail sticking out with a sharp edge (3 cm), brought it to the reception - reactions 0. In addition to everything, there was still a lot of garbage that was never removed during the entire period of our vacation.
And when we left (the transfer was at 6-00), no one took care that we had breakfast or at least took something with us.
We all understand: the situation with Covid, the uncertainty with tourists, etc. But why open a hotel, book rooms, if nothing is ready for the arrival of tourists.
It looks like someone was in a hurry to make money from vacationers, who are not going anywhere when they arrive anyway (considering that the price for this hotel is the same as last season).
This was our experience of staying at this hotel, we hope that someone will have better luck)))
P. S. I would like to convey to the management of the hotel, Tui and other related persons - the desire to earn money is natural and normal, but breeding people is not earnings, it is a scam.