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Related question «General issues»
early booking
In April, by early booking, a tour to Kemer was fully paid for at the DAINA RESSORT BICH 5 * 110 thousand rubles. rub. A week before departure, our travel agent informed us that for technical reasons, this hotel refused us. We were given a choice of several hotels from which we hardly chose something more or less similar (ratings below). As a result, we had to pay another 4800. What is the point of such an early booking? Or maybe we were "shod"? Of course, we paid extra because. I did not want to be left without rest. They took ultra ai clusive, but the level is not the same. We were a little disappointed because we had rested earlier in Turkey in 4 * service is the same except for additional food between breakfast and lunch and lunch and dinner. No more additional services
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Answers • 19
You paid in April - what are the technical reasons? - the hotel closed? You either chose an absolutely left tour operator, which is most likely .... -sometimes the fish is cheap, but the yushka is worthless! -You were simply thrown like suckers!
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answered 10 years ago
Voice your TO.
The replacement of the hotel can be made, carefully read your contract. The hotel must be provided at least qdass. In this case, 5* by 5*. Although we know very well that the five are different. I don't know anything about these particular hotels. But strictly formally, your TO acted within the framework of the law and the signed agreement.
The replacement of the hotel can be made, carefully read your contract. The hotel must be provided at least qdass. In this case, 5* by 5*. Although we know very well that the five are different. I don't know anything about these particular hotels. But strictly formally, your TO acted within the framework of the law and the signed agreement.
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answered 10 years ago
I have always argued and continue to assert that earlier booking tours with our TOs is beneficial only to our TOs.
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answered 10 years ago
You've been kicked for sure. The tour operator, if he already "screwed up" at the hotel, should have provided you with another hotel without any surcharges. Provided that you paid for your tour within the time specified in the contract.
And even in such cases, good tour operators try to make amends for the embarrassment, for example, by providing a room with a sea view.
And even in such cases, good tour operators try to make amends for the embarrassment, for example, by providing a room with a sea view.
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answered 10 years ago
A few tips for everyone to avoid these fantasies.
Topicaster
- learn how to write hotel names correctly. There is no hotel with the name you wrote. And the last word that you wrote is almost obscene.
- learn how to buy tours correctly. Reservation of the application (tour) must be done with you. For all problems, demand to show your application on the operator's website. Normal agents do this without reminders or demands.
The participants in the discussion do not need to hang labels and formulate assumptions as the final truth.
Personally for Pachok. Once upon a time, you considered package tours an unnecessary entity.
Now use this essence.
I assure you, early booking is the real deal. Especially in an unstable exchange rate.
Good hotels do not cancel paid reservations (Daima is a good hotel). Normal operators do not cancel paid applications. Therefore, I assume that the agent simply did not book the tour at the conclusion of the contract (covered losses, tried to play on the course). Maybe they paid for the last tour with the money of the following tourists. This is how bankruptcy in tourism begins.
Topicaster
- learn how to write hotel names correctly. There is no hotel with the name you wrote. And the last word that you wrote is almost obscene.
- learn how to buy tours correctly. Reservation of the application (tour) must be done with you. For all problems, demand to show your application on the operator's website. Normal agents do this without reminders or demands.
The participants in the discussion do not need to hang labels and formulate assumptions as the final truth.
Personally for Pachok. Once upon a time, you considered package tours an unnecessary entity.
Now use this essence.
I assure you, early booking is the real deal. Especially in an unstable exchange rate.
Good hotels do not cancel paid reservations (Daima is a good hotel). Normal operators do not cancel paid applications. Therefore, I assume that the agent simply did not book the tour at the conclusion of the contract (covered losses, tried to play on the course). Maybe they paid for the last tour with the money of the following tourists. This is how bankruptcy in tourism begins.
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answered 10 years ago
"Once upon a time you considered package tours an unnecessary entity."
I never said that packages are not needed.
"Now use this essence."
Thanks, I will. As before, if in each specific case this makes economic or other sense.
I never said that packages are not needed.
"Now use this essence."
Thanks, I will. As before, if in each specific case this makes economic or other sense.
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answered 10 years ago
Thanks everyone for the replies. You HotLine: At school I learned French and in English I didn’t “boom boom”, so I wrote from memory as I hear the name of the hotel. But, I think this is not the main thing. so this year it happened And the contract was made with us But the contract stated that the tour operator can change the hotel to an equivalent one, without indicating the reason, they simply accepted it as a formality. But they didn’t think to ask about the application. In any case, I will take into account your advice. Thank you again.
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answered 10 years ago
And in the contract it was indicated that when you change the hotel you will have to pay extra? I am 99% sure that there is no such thing. But I could be 1% wrong :)
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answered 10 years ago
And here's another thing - it's not the operator (you refer to last year's experience with him), but the travel agent. Something was messed up with the armor. I don’t remember cases when the tour operator demanded an additional payment when replacing the hotel on confirmed applications ...
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answered 10 years ago
You need to study after school. Moreover, the words RESORT and BEACH are the most common in hotel names.
The contract is a template that should provide for all possible situations. Including the possibility of changing the hotel. But it is used when it is no longer possible to change the contract, make additions to it, get the consent of tourists for a replacement, reconfirm the hotel, and resolve issues related to the difference in prices. This is a situation when tourists are already on their way, but for some reason tourists cannot be accommodated in a paid hotel. It is for such cases that it is possible to replace it with an equivalent or higher class without the consent of tourists.
In your case, this is not a replacement of the hotel without your consent. This is an application change. It is done according to the standard contractual scheme. The service provider (operator) informs the customer (tourist) through an agent that he cannot provide the paid service. In this case, an objective reason is indicated. The customer is invited to return the money or choose another hotel. Since this happened through the fault of the operator, he, as a rule, retains the terms of the transaction - early booking prices and the exchange rate (although this is not spelled out in the contract for obvious reasons).
The main thing is the application.
The contract is a template that should provide for all possible situations. Including the possibility of changing the hotel. But it is used when it is no longer possible to change the contract, make additions to it, get the consent of tourists for a replacement, reconfirm the hotel, and resolve issues related to the difference in prices. This is a situation when tourists are already on their way, but for some reason tourists cannot be accommodated in a paid hotel. It is for such cases that it is possible to replace it with an equivalent or higher class without the consent of tourists.
In your case, this is not a replacement of the hotel without your consent. This is an application change. It is done according to the standard contractual scheme. The service provider (operator) informs the customer (tourist) through an agent that he cannot provide the paid service. In this case, an objective reason is indicated. The customer is invited to return the money or choose another hotel. Since this happened through the fault of the operator, he, as a rule, retains the terms of the transaction - early booking prices and the exchange rate (although this is not spelled out in the contract for obvious reasons).
The main thing is the application.
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answered 10 years ago
But, as I understand it, I can no longer make any claims to the travel agent?
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answered 10 years ago
You can. Read the contract carefully, pay extra, I'm more than you're sure you shouldn't have. This is the amount you can submit. And also ask your agency to show you the first reservation for the first hotel, if it is not there, then you can already make claims for late registration of the tour.
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answered 10 years ago
Theoretically, you can.
Practically, I don't know. We do not have such situations - we book at the conclusion of the contract.
Theoretically, if you signed an addendum to the contract for a new hotel and price, then nothing can be formally changed. If you haven't signed, you can demand the initial tour at the initial price. But then the agent has the right to refuse the tour for some reason and return all the money to you. Then, in court, you will prove that the refusal was unreasonable. More or less like this. But it will be difficult for the agent to return all the money - your new tour is booked and there will certainly be fines for the agent from the operator upon cancellation. You can play on this - they will persuade you, you will lower the price to the cost for the agent (minus 10-12% of the operator's price)
Practically, I don't know. We do not have such situations - we book at the conclusion of the contract.
Theoretically, if you signed an addendum to the contract for a new hotel and price, then nothing can be formally changed. If you haven't signed, you can demand the initial tour at the initial price. But then the agent has the right to refuse the tour for some reason and return all the money to you. Then, in court, you will prove that the refusal was unreasonable. More or less like this. But it will be difficult for the agent to return all the money - your new tour is booked and there will certainly be fines for the agent from the operator upon cancellation. You can play on this - they will persuade you, you will lower the price to the cost for the agent (minus 10-12% of the operator's price)
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answered 10 years ago
But after all we already had a rest. It is unlikely that the travel agent saved the application on the computer, and even if she had a goal to stir up, then "she is already all the ends, as they say, in the water"
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answered 10 years ago
It seems that we are trying to persuade you to deal with the agency.
The main document for the purchase of the tour is the contract. It does not lose its power after the trip. However, the fact that you went on a modified tour may be considered as your consent to such a change.
Applications are made in the operator's system. And they stay there forever.
The main document for the purchase of the tour is the contract. It does not lose its power after the trip. However, the fact that you went on a modified tour may be considered as your consent to such a change.
Applications are made in the operator's system. And they stay there forever.
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answered 10 years ago