Не пять звезд! Все старое! Not five stars! Everything is old!

Hello, flying to Turkey, I chose a 5-star hotel, the tour operator, based on my finances, advised this hotel. After reading angry reviews about this hotel (Larissa phaselis princess), I decided that these are people who are dissatisfied with life. But how wrong I was. Unfortunately, I also have to write an angry review, even though I am a very loyal person. Well, I'll start listing the cons of this hotel. In the room, a huge cockroach ran out of the toilet bowl, the size of which I saw for the first time, to which the reception laughed, saying that this is normal and this is not the first case since now is their season (ps photo attached). They promised disinfection, but upon arrival at the room, as a paw from a dead cockroach hung, it still weighs. In a snack bar, a man without gloves was squeezing water out of tomatoes, and the salad was poorly washed (the ground was not washed from the leaves). Unfortunately, I didn’t manage to take a picture of it, because I left the phone in the room so that no one would steal it on the beach.
A stray pack of dogs (obviously flea-ridden) walks on the beach, which at night before our eyes tore a cat near the girls who came running to us with cries of help. The girls asked for help from the hotel security, but they didn’t get any help from them, the quote “dogs are good, but people are bad” is their answer in broken Russian. Also, dogs bathe with vacationers (the cat also walked around the dining room). A Turk was found on the beach, selling tours outside the hotel, he was glued to the resting women and fought with their husbands waving a sun lounger, the injured man who called the security did not receive any protection. After a while, the guard nevertheless asked the uninvited guest to leave the territory, but he returned safely (apparently he enters through the beach). The beds are disgusting, the bedding is dirty, covered in stains, as if they had never been washed. You have to cover completely with towels, which are issued until 12 noon.
The seats on the street have also apparently not been changed for a long time, because the bottom of them has been pierced in the literal sense (see photo).


The air conditioning system is terrible, so that the room is refreshed, you have to wait for 30 minutes, and in the dining room there is such a feeling that it doesn’t exist at all (especially on the second floor). While you eat, you are sweating (I have no doubt that also from the staff serving the food), drinking especially tea and hot chocolate, because there is nothing to drink except for them (there are sodas from powders that we did not dare to drink). I don’t know how parents gave their children bright blue cocktails, after which the tongue is blue all day. By the way, it is impossible to drink alcohol, except for hilt (beer), the wine in the dining room is not wine at all, but strong alcohol not from bottles, but from some kind of cans (I am silent about the quality).

The music played the same every day, as if you were living through Groundhog Day, the animation was at zero (we only saw women by the pool doing aerobics in the morning). The food is terrible.
Of course, there are a couple of normal dishes like pasta and potatoes (but you need to try to spoil them). Soy meat, sausages I don’t know from what, probably from paper. Some chefs worked without gloves until we complained and their boss came to check (but some chefs decided not to wear them anyway). It’s also annoying that when you come to the dining room you see unfamiliar food and you can’t understand what it is, because the staff can’t explain the name to us either in Russian or in English (they would put name plates everywhere, since there are two at the soup).

The rooms are terrible, do not correspond to five stars. There is no soundproofing, there are stubborn stains on the furniture, cracks in the walls are not repaired, and if they were repaired somewhere, they were not even painted over with paint (see photo). The bathroom is old and even has mold in some places.

On the day of the Turkish Night, the Turks came and put them on camels (despite the fact that we were not originally going to and immediately told them that we were not going to pay), after the camel ride we were billed $ 30 ...thanks

As a juice lover, I expected to see it for free in the dining room (because they paid ultra all inclusive), but it was sold at the entrance for $ 2 ...

In the photo of the hotel, you can see two bars by the pool, but unfortunately they are no longer working, so now they stand for entourage.

Every day we watched how people who came to live in apartments quarreled with the staff (because the conditions there are even worse, although much worse).

No rescue service was observed on the beach and everyone was allowed to go to the beach in the evening (although this is strictly prohibited in other hotels).

Also on the beach are scattered gobies and cups (hello Anapa).

Wi-Fi is present only in the lobby, and then very often slows down.
A friend bought Internet for $2 (should work throughout the hotel), but he constantly complained about his absence (at the reception they said that they had a problem). So if you come (but it's better not to), buy a SIM card. The elevator got stuck every day and due to the influx of tourists stopped at each floor and had to wait a very long time. Also, all personal belongings must be hidden in a safe, because a roommate who left money with headphones on the bed was left without them after the cleaning lady arrived.

You can continue to point out the minuses, but I think this is enough to understand that the hotel is far from five stars (and not even four).

About the pluses. Very beautiful views and very clear water, many different beautiful fish (they were fed bread). But unfortunately the charms of nature have nothing to do with the hotel.
I know that always after such reviews the hotel staff writes “you could contact us and we would solve all your problems”, but at the reception we were already asked on the last day the question “did you complain about the room? "(Yes, we complained to the guide and the tour operator who wrote our complaint), the employee simply remained silent to our answer" yes ".