Question about hotel Adalin Resort Hotel 4*
Current tours to this hotel
Get the best price from travel agents
Ask a Question
Ask a question
Related question «Places and entertainment»
What should I do if my flight is delayed?
I'm flying on Wednesday, the day after tomorrow to Turkey, they just said that the flight to the plane was delayed by almost a day. Instead of arriving early in the morning, we will arrive at the hotel in the evening. I lose a whole day of rest. Does anyone know what to do in this case? Is it possible to somehow compensate for the lost time, money, mood ...? The tour operator is Teztur, but they are not responsible, they say this is a charter. Is the airline also not responsible? And it often happens. This is somehow compensated, someone is responsible for this, or you have to swallow everything silently. After all, from the seven days of vacation. one is already gone. Let me know if anyone knows. Thanks
Translated automatically from Russian. View original
Subscribe
Answers • 25
responsibility, theoretically, lies with the air carrier. BUT, the change in departure time is affected not just by the "desire to spoil the rest of tourists", but by objective factors: the departure time from Turkey itself has changed, schedule overlays, malfunctions of other carriers, malfunctions of airports, etc. etc.
so here it remains only to wait, and prematurely insure against "non-flying/delayed flights" =)
so here it remains only to wait, and prematurely insure against "non-flying/delayed flights" =)
Like
You like
•
5
answered 13 years ago
Unfortunately, it is unlikely that it will be possible to "knock out" any compensation in this case - such realities :((
I understand your indignation, I sympathize, but it’s better to humble yourself and set yourself up for the fact that the remaining 6 days will be “worth” ten in return. I wish you a good rest!
Z.Y. By the way, it happens that, in such cases, the departure time is also postponed, maybe you are lucky;))
I understand your indignation, I sympathize, but it’s better to humble yourself and set yourself up for the fact that the remaining 6 days will be “worth” ten in return. I wish you a good rest!
Z.Y. By the way, it happens that, in such cases, the departure time is also postponed, maybe you are lucky;))
Like
You like
•
5
answered 13 years ago
This happens often.
We had a paid tour for 8 days, but in fact we only rested at the hotel for 6 days and not a minute more.
We had a paid tour for 8 days, but in fact we only rested at the hotel for 6 days and not a minute more.
Like
You like
answered 13 years ago
Our flight was delayed for 12 hours (Pegasus). TA was advised to keep boarding passes and, upon arrival home, write a statement to the tour operator, who is obliged to give an answer no later than 10 days. money, or you will go to court. My friends had a precedent - they returned the money in one night.
Like
You like
•
3.5
answered 13 years ago
That's right - in one night. And here it turns out that the day is wasted, and according to the rules, it does not matter, unfortunately.
Like
You like
•
5
answered 13 years ago
Tours are sold "at night". The dates of arrival and departure are fixed in contracts, vouchers. But not the time. Within these limits, the responsibility of operators and carriers applies. Specially nobody transfers time. It doesn't benefit anyone. Since the carrier has already been paid for the flight. The hotel has already been paid for the nights. And the hotel will not return the money, even if the tourist moves in the next day.
Like
You like
answered 13 years ago
You do not have a departure delay (i.e. the reason is not in weather conditions, not in a technical malfunction of the aircraft), you have a transfer of time according to the free sky, i.e. any charter flight depends on the available window for the route, while you are warned about the transfer of the flight in advance, the flight is provided within one calendar day, and as you know, it doesn’t matter when the tour starts at 00-05 hours or at 23-55 - all this it is considered a day and is included in the payment! If the flight is actually rescheduled for the next day, then it will be possible to make claims, but do not forget to keep boarding passes, unfortunately the tour operator has nothing to do with it and it makes no sense to compensate for anything, all claims are only against the carrier. I advise you not to get upset, this does not happen! Whatever happens, the main thing is to have a positive rest, and then everything will turn out well, maybe the return flight will be pushed back - it happens too !!! Once again good luck.
Like
You like
•
1
answered 13 years ago
it was about the same from 4 in the morning they moved the flight to 13-00 .. respectively, they flew there instead of 9 in the morning at 17-00
well, in principle, they didn’t lose money. it was said above that only nights are paid, i.e. from 14-00 (check-in time) we lost only 3 hours - it’s not scary ... and even in principle it’s convenient if you arrived in the morning, no one would have settled until 14-00 ... but from the road you want to rinse and lie down. instead of sitting on suitcases in the hallway for 5 hours)))))
and the mood on this occasion should not fall in any way !!!
yes, charters adjust to regular flights ... and the slightest shift affects the schedule (but there can be no changes a day before departure)
and when they flew back, instead of 13-00, the flight was moved to 23-30 ... i.e. gave another whole day))))
well, in principle, they didn’t lose money. it was said above that only nights are paid, i.e. from 14-00 (check-in time) we lost only 3 hours - it’s not scary ... and even in principle it’s convenient if you arrived in the morning, no one would have settled until 14-00 ... but from the road you want to rinse and lie down. instead of sitting on suitcases in the hallway for 5 hours)))))
and the mood on this occasion should not fall in any way !!!
yes, charters adjust to regular flights ... and the slightest shift affects the schedule (but there can be no changes a day before departure)
and when they flew back, instead of 13-00, the flight was moved to 23-30 ... i.e. gave another whole day))))
Like
You like
•
3
answered 13 years ago
jabetta, "...maybe you're lucky", what? The hotel will be checked out by the hour...
Vadim01018, "... that is, they gave me another whole day" - how is it?
same story as above...
The hotel will have to pay extra for the room (renewal of the reservation), unless of course it bothers you that the suitcases will be put up at the reception at 12-00, then it's another matter. :)))
Vadim01018, "... that is, they gave me another whole day" - how is it?
same story as above...
The hotel will have to pay extra for the room (renewal of the reservation), unless of course it bothers you that the suitcases will be put up at the reception at 12-00, then it's another matter. :)))
Like
You like
•
7
answered 13 years ago
From the hotel, of course, will be evicted by the hour, if you do not pay extra. We didn’t bother about it (when it happened to us), put our things in a special room and continued our rest - no problems.
But on the other hand, the same problem (sitting on the suitcases at the reception) if they bring you to the hotel at 10 am. This is a stick with two ends. Therefore, I advise you not to "kill yourself" about this, but to accept everything as it is. Why waste nerves and mood if we are powerless in these matters.
But on the other hand, the same problem (sitting on the suitcases at the reception) if they bring you to the hotel at 10 am. This is a stick with two ends. Therefore, I advise you not to "kill yourself" about this, but to accept everything as it is. Why waste nerves and mood if we are powerless in these matters.
Like
You like
•
4.5
answered 13 years ago
This year, Pegasus delayed the flight by almost a day. The night also disappeared. 14 nights were paid. But .. I myself am a lawyer and I know very well the slowness of our judicial system. It was originally created against people. Therefore, I did not bother and spoil my nerves.
And last year the situation was exactly the opposite. The flight from Antalya was delayed for two days. We were simply moved to another hotel and Anex paid for these two days. So it’s up to you how lucky. It seems to me that you still shouldn’t spoil your nerves ...
And last year the situation was exactly the opposite. The flight from Antalya was delayed for two days. We were simply moved to another hotel and Anex paid for these two days. So it’s up to you how lucky. It seems to me that you still shouldn’t spoil your nerves ...
Like
You like
answered 13 years ago
Sergey4467, I agree with you completely - you need to take care of your nerves !!!
But what you described is more the exception (albeit a pleasant one) than the rule. Not every operator takes on financial losses ... - why should they?!!
But what you described is more the exception (albeit a pleasant one) than the rule. Not every operator takes on financial losses ... - why should they?!!
Like
You like
•
8.5
answered 13 years ago
No need to "worry and spoil your nerves." Especially lawyers. You need to come to the place where you bought the tour, write a claim, get a mark and accept the claim on your copy. If within a month you do not receive an answer, then decide whether to "wrap up or not."
In 90% of cases, when there is a formal and actual violation of the terms of the tour, the operator pays compensation. A good agent has 100%.
In 90% of cases, when there is a formal and actual violation of the terms of the tour, the operator pays compensation. A good agent has 100%.
Like
You like
answered 13 years ago
I agree, only such claims cannot be made if the flight was delayed for a day (see question).
Like
You like
•
3.5
answered 13 years ago
I tried to formulate this in the phrase "when there is a formal and actual violation of the conditions of the tour."
And I wrote about the situation of Sergey4467, when the delay occurred for a day.
And I wrote about the situation of Sergey4467, when the delay occurred for a day.
Like
You like
answered 13 years ago
nesnew in the sense .. yes, at the estimated time we vacated the room ... similarly, jabetta put things down and went for a walk ... in the hotel we were fed without any questions even after we left the rooms
Like
You like
•
½
answered 13 years ago
Dear Vadim01018, I'm sorry, you can explain your words: "... from 14-00 (check-in time) we lost only 3 hours - it's not scary ... and even in principle it's convenient if you arrived in the morning, no one would arrive until 14-00 I would have settled ... but from the road I want to rinse and lie down .. and not sit on suitcases in the corridor for 5 hours))))) ".
I thought you were contradicting yourself:
- check-in is usually at 12-00 (if it's not a secret where did you rest?, Europe sins at 14-00);
- Have you rested at the airport? (in all calculations you do not take into account the transfer time to the hotel, and if you do, it is not entirely clear ...);
- strange logic:
upon arrival, you are not satisfied with sitting on your suitcases, but upon departure, you are satisfied ...
let me be corrected, but there is a generally accepted practice: upon arrival, regardless of the provision of a room, the vacationer can use the hotel infrastructure (drink, eat, ...), as well as until the moment of departure from the hotel.
There are two options for storing things in such cases:
- there is a special room in the hotel (paid, free) and
- just in the hotel lobby next to the reception (usually on the right side of the main door to the hotel).
Set up and go... :)))))))
Sorry again, but I am repelled by your information.
I thought you were contradicting yourself:
- check-in is usually at 12-00 (if it's not a secret where did you rest?, Europe sins at 14-00);
- Have you rested at the airport? (in all calculations you do not take into account the transfer time to the hotel, and if you do, it is not entirely clear ...);
- strange logic:
upon arrival, you are not satisfied with sitting on your suitcases, but upon departure, you are satisfied ...
let me be corrected, but there is a generally accepted practice: upon arrival, regardless of the provision of a room, the vacationer can use the hotel infrastructure (drink, eat, ...), as well as until the moment of departure from the hotel.
There are two options for storing things in such cases:
- there is a special room in the hotel (paid, free) and
- just in the hotel lobby next to the reception (usually on the right side of the main door to the hotel).
Set up and go... :)))))))
Sorry again, but I am repelled by your information.
Like
You like
•
5.5
answered 13 years ago
rested with Pegasus (10 nights 11 days) on the eighth day we were informed that the flight was postponed to the morning of the ninth day (5 am) and they were supposed to fly away on the 11th day at 20 pm ... and not even to St. Petersburg as they should have been, but to Moscow. moreover, the representative of the Pegasus happily announced that in Pegasus they gave us tickets from Moscow to St. Petersburg (they flew to Moscow in the morning and flew to St. Petersburg at 17 o'clock), they did not write complaints. we decided that this could be (as written above) and we were just unlucky ... but now, while on vacation, we always look at the reception for changes in departures ... turn most of the transfers (not in favor of tourists) this is Pegasus and Odeon ... none of the other tour operators have this ... we have been keeping our statistics since 2008 ... just when you come to the reception of any hotel, look and you will be convinced of this ...
Like
You like
•
½
answered 13 years ago
I forgot to write that we flew to Turkey in the evening at 20 o'clock, so not a single day was lost ...
Like
You like
answered 13 years ago
and I also forgot to add that there are hotels where, when checking out after 12 o’clock, food is only for money ... the agency does not always warn about this.
Like
You like
•
1.5
answered 13 years ago
All? Have you forgotten anything else?
Then I.
1. If the dates of the tour have changed - write a claim. No nerves, no fights, no accusations. Believe me, if there are objective reasons, claims are satisfied.
2. We have tourists flying with all major operators. Trust me, all operators have flight reschedules. Some have more, some have less. But everyone. And the difference is not an order of magnitude. Relatively speaking, if one operator has a probability of transferring a flight - 2%, then another - 4%.
Then I.
1. If the dates of the tour have changed - write a claim. No nerves, no fights, no accusations. Believe me, if there are objective reasons, claims are satisfied.
2. We have tourists flying with all major operators. Trust me, all operators have flight reschedules. Some have more, some have less. But everyone. And the difference is not an order of magnitude. Relatively speaking, if one operator has a probability of transferring a flight - 2%, then another - 4%.
Like
You like
answered 13 years ago
new
no it's all right
check-out at 12-00 and check-in at 14-00
and the difference in arrival and departure is significant
because when you arrive, you not only spend more time on the road (in our case, first the train, get to the airport, then waiting at the airport (arrival at least 4 hours before departure), the flight itself is 5 hours + transfer 1 hour) and after all this, also waiting in the hotel lobby? not particularly seductive)))) but with children it’s generally .. and so you want to rinse off the road ... yes, you can already have food without even settling in (no one argues) ...
and now the transfer ... if the flight is postponed .. then the transfer is also transferred, respectively)
no it's all right
check-out at 12-00 and check-in at 14-00
and the difference in arrival and departure is significant
because when you arrive, you not only spend more time on the road (in our case, first the train, get to the airport, then waiting at the airport (arrival at least 4 hours before departure), the flight itself is 5 hours + transfer 1 hour) and after all this, also waiting in the hotel lobby? not particularly seductive)))) but with children it’s generally .. and so you want to rinse off the road ... yes, you can already have food without even settling in (no one argues) ...
and now the transfer ... if the flight is postponed .. then the transfer is also transferred, respectively)
Like
You like
•
½
answered 13 years ago
About the checkout time.
World practice is as follows.
City hotels - 12-00. Due to the fact that such hotels are not designed for 100% load and the time of arrivals and departures is distributed more or less evenly throughout the day.
resort hotels. Check-out at 12-00, check-in at 14-00. Due to the fact that such hotels are designed for maximum occupancy, and the arrival of tourists occurs in groups and unevenly. Therefore, these 2 hours are needed to prepare the rooms for a new settlement.
But if the hotel has free cleaned rooms at the time of the tourist's arrival, then they are settled until 14-00. None of this absolute principle does.
World practice is as follows.
City hotels - 12-00. Due to the fact that such hotels are not designed for 100% load and the time of arrivals and departures is distributed more or less evenly throughout the day.
resort hotels. Check-out at 12-00, check-in at 14-00. Due to the fact that such hotels are designed for maximum occupancy, and the arrival of tourists occurs in groups and unevenly. Therefore, these 2 hours are needed to prepare the rooms for a new settlement.
But if the hotel has free cleaned rooms at the time of the tourist's arrival, then they are settled until 14-00. None of this absolute principle does.
Like
You like
answered 13 years ago
I don’t contact Pegasus anymore. On the day of departure to Turkey, the flight was canceled for a day for 3 hours, the next day the flight was canceled again. As a result, they spoiled the vacation for the whole family, refused to travel.
Like
You like
answered 6 years ago
They helped me in the company https://www.claimflights.ru/zaderzhka-rejsa-kompensacija For a delay of 4 hours in Munich, they paid 300 Euros. It took a little over a month for everything.
Like
You like
answered 5 years ago