Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
6.0
Cleanliness:
1.0
Food:
8.0
Amenities:
7.0
Feedback about the stay at the Aurum moon resort. I rested with my family - me, husband, two small children (4 years and 11 months) and parents.
First about the cons. Let's start from the moment of arrival:
- [ ] Incompetent guides of the Anex tour company (at least those who came across to us)
1. We were met by the guide Aneks tour. I addressed him in Russian. He pretended not to understand me and asked if I could speak English. I switched to English. language and only then received an answer to my question. After 10 minutes, it turned out that the guy's name is Savely and he is fluent in Russian. In general, primitive humor and an arrogant attitude towards tourists accompanied us throughout the journey.
2. Alexander was our guide at the hotel. At the first meeting, he gave the impression of an adequate responsible specialist. We wanted to see Pomukkale. Since we have small children, we decided to rent a car. Alexander advertised a Mercedes Vita premium segment for $170.
The safety and comfort of children is above all, we agreed. As a result, we got a Mercedes Vita in which the air conditioner blows only the front seats, it does not work in the rest of the cabin (the temperature that day was 38 degrees), the collapsed chassis, the collapsed gearbox, etc. The car did not want to go downhill at all. Salon was covered in dust and torn. In general, besides the fact that it was very hot to go, it was also very scary.
- [ ] The hotel positions itself as UAI - ultra all inclusive. This is a lie. Not a single item of elite alcohol is given at the hotel. Only local alcohol
- [ ] Housekeeping was an unpleasant shock. My son soiled the sheets. I took it off and put it on the chair. On the first day of cleaning in our room, only the pillows were straightened more evenly. They didn't even take the dirty sheets. The next day, towels were left not for 4 persons (how many lived in the room), but for two. The towels had large fist-sized holes.
Instead of a sheet, my child was given a piece of torn rag. Shampoo, shower gel, which was supposed to be renewed daily, was renewed on the 6th day. Cotton pads, ear sticks and a shower cap were not put in our room even once. Although on carts households. they were workers. And in the description of the hotel it was also written that the hotel provides these positions. The floor was washed every other day in the room, and the steps, the platform in front of the room and on the balcony were never cleaned during our stay. There are a lot of unharvested gobies on the territory of the hotel. This is a big issue with hotel management.
- [ ] For one number, they give only one card (keys). It doesn't matter how many people live in the room. This created some discomfort, given that the reception is far away. Lost card 5 €
- [ ] Very narrow beach. To sit with the child on the shore and play with a bucket and a shovel, I had to look for a place, since the sunbeds were actually at the very sea
- [ ] Hotel description says free parking. It's true. But parking is free outside the hotel
Now I will describe the pros:
- [ ] Perfectly organized for kids:
1. Lots of shallow pools
2. Nice kids club
3. Strong children's animation. However, in general, the animation in the hotel was good.
4. The sea is calm, clean (in the sun it seemed that the water was shining). Pretty petty.
5. The restaurant has a lot of chairs for baby food.
6. The restaurant also has a separate area for children with colored small tables and chairs
- [ ] There are many bungalows on the property. Even though they are a bit tight, they are still quite comfortable.
- [ ] Good location of the pools. In fact, leaving any room you run into the pool. And the territory is not small.
- [ ] Good kitchen
Summing up, I can write that if you go there to look for flaws, then you will find a large number of them, and if you go on vacation and can ignore the above disadvantages, then you will succeed, most importantly do not rent a car at the hotel through a guide - this dangerous and be prepared that there is not a single gram of elite alcohol here. Personally, I will never return to this hotel. This hotel does not qualify for 5 stars.
First about the cons. Let's start from the moment of arrival:
- [ ] Incompetent guides of the Anex tour company (at least those who came across to us)
1. We were met by the guide Aneks tour. I addressed him in Russian. He pretended not to understand me and asked if I could speak English. I switched to English. language and only then received an answer to my question. After 10 minutes, it turned out that the guy's name is Savely and he is fluent in Russian. In general, primitive humor and an arrogant attitude towards tourists accompanied us throughout the journey.
2. Alexander was our guide at the hotel. At the first meeting, he gave the impression of an adequate responsible specialist. We wanted to see Pomukkale. Since we have small children, we decided to rent a car. Alexander advertised a Mercedes Vita premium segment for $170.
The safety and comfort of children is above all, we agreed. As a result, we got a Mercedes Vita in which the air conditioner blows only the front seats, it does not work in the rest of the cabin (the temperature that day was 38 degrees), the collapsed chassis, the collapsed gearbox, etc. The car did not want to go downhill at all. Salon was covered in dust and torn. In general, besides the fact that it was very hot to go, it was also very scary.
- [ ] The hotel positions itself as UAI - ultra all inclusive. This is a lie. Not a single item of elite alcohol is given at the hotel. Only local alcohol
- [ ] Housekeeping was an unpleasant shock. My son soiled the sheets. I took it off and put it on the chair. On the first day of cleaning in our room, only the pillows were straightened more evenly. They didn't even take the dirty sheets. The next day, towels were left not for 4 persons (how many lived in the room), but for two. The towels had large fist-sized holes.
Instead of a sheet, my child was given a piece of torn rag. Shampoo, shower gel, which was supposed to be renewed daily, was renewed on the 6th day. Cotton pads, ear sticks and a shower cap were not put in our room even once. Although on carts households. they were workers. And in the description of the hotel it was also written that the hotel provides these positions. The floor was washed every other day in the room, and the steps, the platform in front of the room and on the balcony were never cleaned during our stay. There are a lot of unharvested gobies on the territory of the hotel. This is a big issue with hotel management.
- [ ] For one number, they give only one card (keys). It doesn't matter how many people live in the room. This created some discomfort, given that the reception is far away. Lost card 5 €
- [ ] Very narrow beach. To sit with the child on the shore and play with a bucket and a shovel, I had to look for a place, since the sunbeds were actually at the very sea
- [ ] Hotel description says free parking. It's true. But parking is free outside the hotel
Now I will describe the pros:
- [ ] Perfectly organized for kids:
1. Lots of shallow pools
2. Nice kids club
3. Strong children's animation. However, in general, the animation in the hotel was good.
4. The sea is calm, clean (in the sun it seemed that the water was shining). Pretty petty.
5. The restaurant has a lot of chairs for baby food.
6. The restaurant also has a separate area for children with colored small tables and chairs
- [ ] There are many bungalows on the property. Even though they are a bit tight, they are still quite comfortable.
- [ ] Good location of the pools. In fact, leaving any room you run into the pool. And the territory is not small.
- [ ] Good kitchen
Summing up, I can write that if you go there to look for flaws, then you will find a large number of them, and if you go on vacation and can ignore the above disadvantages, then you will succeed, most importantly do not rent a car at the hotel through a guide - this dangerous and be prepared that there is not a single gram of elite alcohol here. Personally, I will never return to this hotel. This hotel does not qualify for 5 stars.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Good hotel
- When describing the hotel, I deceive tourists in many ways. First of all, this is not UAI, but only AI
- Not worth your money
- Good hotel for families with children
- Good food, but you can forget about cleaning
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