Weird hotel, poor service

Written: 5 december 2019
Travel time: 16 — 26 september 2019
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 3.0
Cleanliness: 1.0
Food: 7.0
Amenities: 4.0
We rested with a friend, went through the Pegasus travel agency (by the way, there are no complaints about them at all, all excursions are clearly on time, the guides are all pleasant in communication and will always help).
But now about the hotel, let's start from the very beginning, check-in from 14.00, but it's like everywhere else, in all hotels in the world, I just warn those who don't know. They gave us a bungalow, or as they call it a club room, and then we were shocked, the whole room has very dirty tiles on the floor, you don’t walk barefoot, but fortunately there are slippers in the room, the room is very small, the air conditioner weighs from some shaggy years and the whole wall is sealed with construction tape (we never turned it on) the wall on the counter it is all covered in wallpaper patches, the bedside tables are all dirty, and inside there was garbage from previous guests, the bed linen was always in some kind of stains and there was no feeling of clean linen, my friend and I were covered with acne the next day, right on the side of the face on which we mostly sleep, the bathroom just shocked us even more, on the floor it was either dirt or mold, we went to the shower only in slippers, otherwise it’s just scary it was, all the plumbing needs to be changed or repaired, the taps are shaking.
Cleaning is a separate story, all their cleaning consists in covering your pastel linen and we changed it 1 time in 10 days, and that’s because I went 100 times before and asked to change it, towels can be changed when they arrive, they may not be changed , according to the mood, I guess.

The territory of the hotel may be large, but it is not felt because there is only one place where you can sit in the evening and you won’t walk around the territory much, there are three pools, you don’t have your own beach, so you have to go down to the beach and swim on other people’s beaches and think they will kick you out or no.
The food at the hotel is ordinary, as in all Turkish hotels with good food, as well as alcohol, there are good alcoholic cocktails.
Almost no one speaks Russian in the hotel, everyone knows English and speaks it.
The hotel positions itself as a youth and party hotel, I will say this, if you are traveling with your big company, then you will not be bored, but you will have to look for entertainment for yourself, if you are traveling together or three, then it’s good if you meet someone and it will be fun, otherwise you will be bored and you will spend the evenings quietly peacefully, drinking cocktails. There are a lot of people 50+, so sometimes you feel that you are not in a hotel, but in a boarding house.
By the way, by the end of the vacation, they noticed that all Russian-speaking tourists were accommodated in these bungalows, there were a lot of dissatisfied people, a lot of people walked around and cursed, asked to change the room (by the way, we also asked, we were given exactly the same room, no better), and visiting the sites about this hotel there are not so many bad reviews, we were very surprised, but then we were secretly told that many are asked to write a good review in exchange for some kind of present.
Would I recommend this hotel to my friends? NO.
Would you go there again? No.

For the money we paid, we were in hotels that are many times better.
I hope my review will help you in choosing a hotel. Photos are attached.
Have a nice holiday)
Translated automatically from Russian. View original