Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
1.0
Amenities:
1.0
This hotel is a branch of hell on earth. Greediness and rudeness are the main principles of service in this hotel. All the positive reviews you will see are from hotel staff or their friends. But first things first.
Staff
Alma, the customer service manager (as she introduced herself at the beginning), immediately after the appearance of complaints about the quality of the room, merged from her position and retrained into “what are you telling me, contact the reception. ” This is the most unpleasant character - in front of our eyes she “persuaded” the guys from Belarus to write a good review on booking when they came for compensation.
reception
When we arrived, there were no rooms prepared for us - someone zavtykal. And at 16:00 (and check-in, by the way, at 14:00) we were told “wait another half an hour, they will prepare and disinfect (! ) Your room for you. ”
When checking in, they tried to slip us a piece of paper that we have no claims against the hotel and the hotel staff.
By the way, get ready for the fact that if you are too dissatisfied with the quality of service, you will still be cursed at the reception.
Rooms
They gave us the first room 221.
There is dirt everywhere, it feels like the room was in disrepair for two years.
The TV does not work - wires stick out stupidly from the wall, which should be an antenna.
The balcony does not close.
The shower does not work - instead of a watering can there is a hole from which water flows.
The closet inside is broken, the trempels are in the paint, they lie on the floor of the closet.
There is a safe in the room, but it doesn't work.
The refrigerator is also dead and not even buried.
When we demanded to change our number, we were given the key to room 225.
What is the 2021 renovation? Guys, how can you openly piss in the eyes?
There was vomit on the balcony railing and some snot on the furniture.
The room is dirty - there are dead insects everywhere.
The smoke detector does not work - it just hangs for beauty.
Furniture broken and scratched.
There is no wifi in the rooms! Alma made round eyes and said, "so no one promised that there would be Wi-Fi in the rooms. " By the way, Wi-Fi even at the reception is malfunctioning, because when all the people gather there, the router cannot withstand such a number of people along the way.
Safe not working! It is there, but stupidly soldered. And so in all rooms!
Complete lack of sanitation in the room.
Refrigerator not working (also in all rooms)!
No second bedside table. All shabby, shabby. The furniture is in terrible condition.
Three outlets per room! And only one of them is bedside.
By the way, we were settled in this room after 2 hours of waiting and scandals. Nobody wanted to solve all the problems - they don’t care what is wrong with you.
Nutrition
There is no buffet - only portions 3 times a day. Portions are miniature.
In the evening, the same guest of the hotel advised us to take seats early, otherwise you will be left without food.
There is no printed menu, the waiter comes up and offers a choice of 2 dishes.
In order for the waiter to come up, he must be pulled.
The food is like a canteen.
The turkey generally consisted mostly of bone, not meat.
For lunch, I had the imprudence to choose mashed potatoes and meatballs - they brought instant mashed potatoes (mivinu) and semi-finished soy meatballs.
You can’t eat enough food - get ready for a constant feeling of hunger.
1 thin piece of sausage per person, 1 serving of french fries for two - the hotel considers this the norm.
Coffee is only instant in espresso cardboard cups. And even you can be rudely refused to pour it if you come for breakfast not at 8, but at 7:50.
Instead of juice, they poured me not even yupi, but smelly yellowish water. As it turned out, they ran out of yupi and poured liquid from the bottom of the container, diluting it with water.
Yet
In the evening we could not get into the room - the magnetic key did not work.
It turned out that some kind of zapara with wires.
This is not surprising: the shield in the room - melted wires and plugs, black mold inside.
By the way, this wonderful hotel in 3 days went down in Google according to estimates from 5 to 3.1. What did the hotel do? Conclusions? No matter how! They deleted their account and created a new one with great reviews from hotel staff.
Staff
Alma, the customer service manager (as she introduced herself at the beginning), immediately after the appearance of complaints about the quality of the room, merged from her position and retrained into “what are you telling me, contact the reception. ” This is the most unpleasant character - in front of our eyes she “persuaded” the guys from Belarus to write a good review on booking when they came for compensation.
reception
When we arrived, there were no rooms prepared for us - someone zavtykal. And at 16:00 (and check-in, by the way, at 14:00) we were told “wait another half an hour, they will prepare and disinfect (! ) Your room for you. ”
When checking in, they tried to slip us a piece of paper that we have no claims against the hotel and the hotel staff.
By the way, get ready for the fact that if you are too dissatisfied with the quality of service, you will still be cursed at the reception.
Rooms
They gave us the first room 221.
There is dirt everywhere, it feels like the room was in disrepair for two years.
The TV does not work - wires stick out stupidly from the wall, which should be an antenna.
The balcony does not close.
The shower does not work - instead of a watering can there is a hole from which water flows.
The closet inside is broken, the trempels are in the paint, they lie on the floor of the closet.
There is a safe in the room, but it doesn't work.
The refrigerator is also dead and not even buried.
When we demanded to change our number, we were given the key to room 225.
What is the 2021 renovation? Guys, how can you openly piss in the eyes?
There was vomit on the balcony railing and some snot on the furniture.
The room is dirty - there are dead insects everywhere.
The smoke detector does not work - it just hangs for beauty.
Furniture broken and scratched.
There is no wifi in the rooms! Alma made round eyes and said, "so no one promised that there would be Wi-Fi in the rooms. " By the way, Wi-Fi even at the reception is malfunctioning, because when all the people gather there, the router cannot withstand such a number of people along the way.
Safe not working! It is there, but stupidly soldered. And so in all rooms!
Complete lack of sanitation in the room.
Refrigerator not working (also in all rooms)!
No second bedside table. All shabby, shabby. The furniture is in terrible condition.
Three outlets per room! And only one of them is bedside.
By the way, we were settled in this room after 2 hours of waiting and scandals. Nobody wanted to solve all the problems - they don’t care what is wrong with you.
Nutrition
There is no buffet - only portions 3 times a day. Portions are miniature.
In the evening, the same guest of the hotel advised us to take seats early, otherwise you will be left without food.
There is no printed menu, the waiter comes up and offers a choice of 2 dishes.
In order for the waiter to come up, he must be pulled.
The food is like a canteen.
The turkey generally consisted mostly of bone, not meat.
For lunch, I had the imprudence to choose mashed potatoes and meatballs - they brought instant mashed potatoes (mivinu) and semi-finished soy meatballs.
You can’t eat enough food - get ready for a constant feeling of hunger.
1 thin piece of sausage per person, 1 serving of french fries for two - the hotel considers this the norm.
Coffee is only instant in espresso cardboard cups. And even you can be rudely refused to pour it if you come for breakfast not at 8, but at 7:50.
Instead of juice, they poured me not even yupi, but smelly yellowish water. As it turned out, they ran out of yupi and poured liquid from the bottom of the container, diluting it with water.
Yet
In the evening we could not get into the room - the magnetic key did not work.
It turned out that some kind of zapara with wires.
This is not surprising: the shield in the room - melted wires and plugs, black mold inside.
By the way, this wonderful hotel in 3 days went down in Google according to estimates from 5 to 3.1. What did the hotel do? Conclusions? No matter how! They deleted their account and created a new one with great reviews from hotel staff.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Terrible hotel!
- Hotel needs service improvement
- Greediness and rudeness are the main principles of service in this hotel
- Worst hotel in my life
- A good family hotel for people who appreciate history and comfort
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