Spoiled vacation

Written: 11 july 2021
Travel time: 1 — 10 july 2021
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 1.0
Cleanliness: 5.0
Food: 7.0
Amenities: 1.0
We arrived on the first of July. At first it was not bad. We missed the sea, swam, rested after the road. Impressed by the curtain in the shower room, which is fixed to the nail and wire. Sorry, this is a 5 star hotel. We went to the reception, but we were told that they do not solve anything. It was swallowed. We went on excursions and passed the days. You can't find a fire-speaking person in the restaurant, let alone a Russian-speaking representative. We get up early and have breakfast at the appropriate early. About seven o'clock the restaurant is in full demand. There is NO ONE behind the counters for 20 minutes. Ask no one, no one knows or understands any language other than Turkish. The 8-year-old man has worked as a surgeon abroad, so he knows English perfectly, but no one there knows or wants to know them. To the question: "What language do you know? ", We get the answer - Turkish.
If in the restaurant there is a herd behind the food, in which there is a mother with a summer child in her arms and a Turk came, the Turk is served out of turn. A similar situation with the delivery of trucks. a mother with two children asks to be raised, and he takes a Turk aged 35, and a mother with a child go on foot. We would not have paid attention to this, if not for the incident on the morning of 10.07. 2021, on the eve of our departure. From 07.07. In 2021, many guests came. including the Turks. We went to the beach early, at 6 o'clock, then went and waited until the restaurant workers were 15-20 minutes late to come out and give you 2 tomatoes. but something told us to take turns. We did not leave the beds and went to the bar one by one.


On July 10.2021, we came to the sea at 6 o'clock, took our beds, bought 2 times and decided to go to breakfast together. The situation has not changed, 7 hours ago, there are vegetables, yogurt is milk, etc. , and no workers.
Returning to the beach, we saw that there were no speeches and just ...We approached the local cleaner, who yesterday spoke and understood English well, and today forgot. He gave us things, motivating the paper, that about 8 years. 30 min. all towels from the beach must be removed. But, firstly - it was not 8 o'clock, and secondly on the beach almost all the lidaks are busy. I wanted to connect the reason, but his name was forgotten by everyone who works there. We called the administrator because he didn't take any towels that were just lying there. When talking to the administrator except sorry, which he said simply, because, saying, we did not receive any appearances.

I was very upset that a man walking with a broom and a shovel could throw out your things. And the reason was very simple. The Turks wanted to rest on these beds, and he did it to them. The administrator is an empty space. Having said that, they know the situation, but there is nothing they can do.
Then asking if we would write, but adding that you are still leaving. When we started talking and telling him that the hotel didn't fit 5 stars, that it was dirty, that your things could be thrown out by the janitor, how do you think he answered ..."WE KNOW THIS, but nobody pulled you here. People pay, if not you, then someone else will come, and we will not change anything.

People on the beach also got into this hotel in similar situations. Here the Turks are happy to take you under their feet, the janitor decides where to lie and when to throw your things. And the beds he took for the Turks were empty until 11 o'clock. There was a woman nearby who had just arrived with her two children sitting on the sand by the sea because she could not get a bed. We were never told the name of the cleaner.

If you want the janitor to direct your rest and to wash in a shower with a curtain from an oilcloth - then to you to hotel.
Complete disregard by the hotel administration for problematic issues.

Milking money and the concept of quality of service does not exist there.

R. S. When we asked what language we could speak at the hotel, we were advised to learn Turkish.

Territory, the sea is nothing, but I do not want them with such an attitude to vacationers. Let them accept the people of the Republic of Turkey. I will not come not to this hotel, but to Turkey. I will write reviews on all sites.
Translated automatically from Ukrainian. View original