I want to write reviews about Intourist. Terrible customer service! For the sake of profit, ready for anything! Hotel guides - Almaz and Alipasha - initially give incorrect information about excursions. The main thing is to sell excursions by juggling the facts. In fact, everything is different.
Intourist provides a supposedly free service - delivery to the shopping center in Antalya. Before the trip, they say: "With a stop at the leather store. " Ok, I think I might look into something there. As a result, the collections in the leather store suck, I don’t buy anything. We leave the store, they tell us: we spent a little time in the store - you won’t see any shopping centers. They put you on a bus and take you back to your hotel. Lost day!
Bought a trip to Istanbul, for $600 for 2 adults and a 2 year old child. With us friends - a pregnant woman. We are assured that the trip is easy, bus. As a result, we are dropped off and taken to the so-called palace, where there is nothing to see and it is under restoration and for 5 hours, standing, in the middle of this palace, we listen to the guide. People nearly faint from exhaustion. The bus is brought in at night before being sent back. As a result, instead of the arrival promised by Intourist at 23.00. We stay at the hotel for 2 nights. They took us, by the way, from the hotel at 3 am. My pregnant friend could hardly stand it all. And people from the group came up and sympathetically asked how the child endures such a difficult and uninteresting excursion. On the way from the airport, one couple was forgotten to drop off, and they were forced to go to the last hotel with everyone to the end and then back (this is +3 hours, subject to a day without sleep).
Another excursion to the children's park, and here, instead of the promised 30 minutes drive to the park, they take 1.5 hours... In general, it's a hoax, the main thing is to sell the excursion! And the guides just shrug their shoulders and say that it is not in their power to influence the driver who went the other way and did not drop people off, they are not able to influence the store sellers who send you back if you did not buy anything, etc. Look for excursions on the Internet, near hotels... but not in Intourist.
Well, another vacation is over! And as in recent years, it took place in the month of May (from 17.05 to 31.05) in Turkey. The four of us rested - my husband and I, a daughter and a small grandson (3 years old). Even last year, they wanted to get into Sentido, but it didn’t happen. This year, a ticket to Sentido Zeynep Golf was bought in advance, back in January.
We flew there and back with Transaero Airlines - Boeing 747 - everything was just fine, flight, food, service.
We arrived at the hotel at about 11 o'clock, filled out a questionnaire. It so happened that on this day (17.05) my daughter and I had a birthday and despite the fact that we ordered a standard room, we were immediately provided with just a wonderful two-room suite (5169) with access to the pool. Then they brought a delicious cake with personalized congratulations to the room, and in the evening (for dinner) they beautifully laid a table for us on the open veranda of the Resort overlooking the sea (we decided to have dinner at the Resort for the first time). All in all, it was a great birthday. And so began our holiday in Sentido. So about everything in more detail.
The room is a wonderful 2-room suite. Each room has a bathroom with a bathtub and a shower, a refrigerator with drinks replenished daily, bathrobes and slippers. Both rooms have access to the pool, it was very convenient during the day when the baby is sleeping, sunbathing and swimming in the pool next to the room. We cleaned well, in the first days we somehow forgot to press the button asking us to clean the room for two days in a row, then we pressed the button asking us not to disturb us, as the baby was resting (they put paper at our doors that we couldn’t clean up) and We asked the reception to get out of our house before 12.00. They not only met us halfway, but also cleaned up with us on the same evening (at 20.00). Thanks for the service!
About the hotel. There are two hotels: Resort near the sea and Golf a little further away. We immediately bought a ticket to Golf and never regretted it. Walking to the sea is not far and even very useful. But unlike Resort near the Golf is very calm. We usually had breakfast in the morning and went to the sea, and before lunch we returned to the Golf, dined and sunbathed near the Golf pools. We dined at the Golf and went to the evening entertainment near the Resort. The recreation area is just beautiful, there are 4 swimming pools near each hotel, one of which is for children with small slides. And near the Resort is one of the pools with large good slides. By the way, our baby learned to swim, dive and enjoyed riding down the slides, including the big ones.
Our kid was delighted with the squirrels that jump on the palm trees and sometimes go down to the pool to drink some water, from the hedgehog, which we once met on the path in the evening, from the crab that ran into the sea and from the many lizards that like to bask in the sun. We went to the playground near the Resort, it's a pity that there is no playground near the Golf. But in Golf there are still wonderful hamams and steam rooms, and my baby and I visited them with pleasure.
Sea. Very nice spacious beach. It was a pity to look at the neighboring beach, where the fungi stand in 7-8 rows and the people on the beach are like in a bazaar. And on our beach there are 3 rows of fungi, the beach is constantly cleaned, especially if the sea has brought algae. The entry into the sea is very good for kids, our kid calmly went into the sea with "wings" in his arms. In addition, there are many sunbeds on the green grass next to the beach and we put the baby there several times to sleep during the day.
Nutrition. This is a separate fairy tale, it is very good and almost constant. Even for people with stomach diseases, there is a sufficient amount of dietary food. There was more than enough food for us and our baby - boiled, baked, grilled, fruits and everything, everything, everything... Soups all the time, all day, chicken soup is just a fairy tale. Delicious grilled turkey and fish. Large selection of fruits, strawberries, bananas, peaches, etc. - for breakfast, lunch, dinner
Service. Lovely friendly staff, always ready to help. Even if they do not understand Russian well, they try to understand and help. We went to the animation only for the children's, it was fun.
Well, in conclusion of this review, I can say - I recommend this hotel for a holiday, especially with small children. Did we want to return to this hotel again for a vacation - Yes, Yes and Yes!
So, thank you for a great vacation!
And all the more positive and good rest!
We are in Turkey for the fourth time, because our family likes active holidays and once again we were very pleased with our choice.
A hotel with a beautiful, well-groomed, fairly large territory. We are learning to play tennis-courts are located in a shady corner among giant outlandish trees. We were placed in a bungalow with a sea view, although the voucher says land view. With the settlement at first there was a hitch. We arrived in the morning and were there at 10:30. Check-in from 14.00. At first we went to brunch and even to the beach, but being without sleep for more than a day, we soon begged - give me a number! As a result, we were settled at 13.20. No complaints, and here's why. The hotel is staffed, indeed there are practically no free rooms and when leaving, tourists vacate the room at 12.00, and after that it is necessary to do the cleaning. The hotel staff is well trained and polite. Despite the fact that it was fully loaded, there were never any problems with places in the restaurant on the beach and on the sunbeds by the pool.
BEACH. Excellent, sandy, the entrance to the water is good. 3 meters from the shore already with a head, but in the place where the pier ends there is a wide strip of shoal-depth "up to the neck". Rescuers supply children with armlets both on the beach and at the pools, make sure that children without parents do not swim.
NUTRITION. Good, the same as everywhere else in Turkey. Of course, you can compare, especially if there is something to compare with, but we did not see hungry or dissatisfied people. Soups (even the classic chicken soup, like mom's), chicken, beef, lamb, fish. Grilled meat, fish and vegetables. Fruit according to the season. Strawberries, cherry plums, plums, peaches, apricots and cherries, except for apples, etc. Among the a la carte restaurants, we were in the Mediterranean. You need to sign up from 10-11 am, but one of the hotel managers helped us with the reservation. The quality of the food, the decor, the service, everything is top notch!
ANIMATION. Large, friendly, noisy gang of 20 people. We took part in games and sports activities. Tournaments and championships are constantly held. There was a basketball and beach volleyball championship (my husband participated, I was lucky with the team, all the guys playing, they were awarded medals and champagne for 2nd place). I like aqua and step aerobics classes on the lawn under a canopy. Evening shows are mostly imported, arrange evenings of live music (magically), but there were also sketches (humorous), and dance, and Miss, and Mister, and even a show of children's talents by the children of vacationers, we liked it.
Summing up, I can say that we liked the rest at the Zeynep Golf Resort 5 * hotel.
In our opinion, this is a hotel for very young children, a sanatorium for mother and child.
As a result, there was not enough "pepper", even in the show programs, although they are quite professional. I especially remember the fire show and the extreme show.
Be careful with the rooms - they are smaller than advertised. The double room has been converted for a family with a child.
Otherwise, I would like to note the professionalism of all the staff, they work as a single well-coordinated mechanism.
The beach is good, the sea is shallow, there is a pier, but there is no depth. Our 8-year-old child was bored. Witnesses of the excellent work of the lifeguard on the beach!
Another positive is a good complex of water slides, a real sports pool.
We wish that food does not overshadow your vacation!