Отель хороший, но есть нюансы The hotel is good, but there are some nuances

Everything is relative. My family and I travel to Turkey every year and have seen quite a lot of different hotels. We are trying to improve the level of the hotel. This was already the fourth time in the Voyage grid. Twice in Sorgun and now we came to Belek for the second time. I would like to note right away that in comparison with our previous hotels, this chain certainly differs in its good food, bar, animation, well-thought-out organization of restaurants and territory (all in greenery), and a gorgeous beach. However, over the years you begin to see the nuances behind the beautiful screen of the cover. Firstly, the incident at the spa struck me. Some guy burst into the sauna and screamed at the guests. The complaint is as follows: one of the guests (Turks, as it turned out later) complained that they hydrated the sauna with beer. Maybe someone moistened it with beer, there was a smell, but what does it have to do with the other guests. And is this really how they address a guest who pays thousands of euros for a week and you receive a salary from this money?
In general, everyone was dumbfounded and in shock. I felt like I was somewhere in the eighties in my home pool. There, the cleaning lady always ran into the sauna with a rag and chased the boys for dirt...Secondly, you literally have to beg all the expensive alcohol from the bartender, and some even tell you which refrigerator it is in, as it is never on display. Thirdly, never order expensive alcohol from waiters - they will bring you crap. This can be understood in lower level hotels, but not here! Fourthly, I had to look under the bed in search of a slipper. I illuminated it with my phone and discovered a layer of dust!! ! The drain in the sink did not work well. Well, in general, the hotel requires global renovation. At the same time, I’ll give it our due, after the scandal at the bar, we were already greeted everywhere with the right alcohol and made sure that we weren’t served bullshit.
There are also positive news: upon arrival at the hotel, you are assigned an assistant who is in touch in the WhatsApp group and solves all your problems, and even reserves an Alya Card. The issue regarding the habalka was never resolved and left a very unpleasant aftertaste! In conclusion, I note that the popularity of the hotel is growing and so is the price tag. It gets more expensive every year.