This is a complete nightmare!!! Five stars for a hotel, especially ultra, now it doesn’t pull at all !!! Take away two stars from them!!! Hotels in Egypt will be even better!!! Where is everyone's favorite ultra and Turkish hospitality???? There is no meeting of guests upon arrival at the reception, the attitude is negligent.
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This is a complete nightmare!!!
Five stars for a hotel, especially ultra, now it doesn’t pull at all !!!
Take away two stars from them!!!
Hotels in Egypt will be even better!!!
Where is everyone's favorite ultra and Turkish hospitality????
There is no meeting of guests upon arrival at the reception, the attitude is negligent. The reception staff barely speaks Russian or pretends not to speak, with English the same story.
The hotel can't handle a full load!
It is impossible to visit the declared SPA: only half an hour and then by appointment !! ! The same applies to the jacuzzi and the indoor pool!!!
The rooms are old! All wiped! A4 sheet TV! No air conditioning! Room lighting is bad! If you dream of getting into a Turkish fairy tale and getting a canopy bed, you can also forget about it, just a rusty canopy frame will hang! Plumbing is old and barely functional. There is no soundproofing. Refrigerator - mini bar not working! We ask you to fix the fourth day - every half hour they lie that they fixed it !! ! Horror!!!
In general, the hotel management staff is constantly lying!
Wifi is terrible throughout the hotel.
The guest service is an empty place, they don’t solve anything, they lie, they are useless !! ! They just take up space!
There are no imported alcoholic drinks declared in the menu !! ! Only local alcohol!! ! As soon as you ask for something from the import - they have nothing, it's all over! Once a day, one or two bottles of imported alcohol are put out at the bar (and then only at the lobby), and this is only after a half-hour scandal with managers !! ! About them separately: they do not solve anything, for that there are dozens of them - one more beautiful than the other !! ! For example, when communicating with a bar and restaurant manager about the lack of declared alcohol on the menu, he replies that at the very end of the menu it is written in small print in Turkish that if something is missing, they have the right to replace it with anything. At the same time, they also yell in Turkish at each other and hotel guests! You can forget about elite alcohol in general - it is not there!
When you demand something, the staff can just silently turn around and leave! The food is meager and monotonous! There are no normal fish! Not even lamb! Forget seafood! There isn't even lokum. Food like in Egypt in the top four: chicken and cutlet with rice and tomato, tasteless fruits and biscuit cakes. I didn't see the children's menu at all!
The animation is disgusting: There are no normal shows, there is no live music!
The beach is poorly cleaned from algae, a half-dismantled pontoon with no descents into the sea, there are not enough sunbeds. Change of towels only in the spa.
The hotel is ruined!! ! Before the pandemic, it was on the level - now it's a pathetic parody!! ! Do not go here!! ! Do not waste your money - for such a price tag you will get much more in any other hotel of this category!
From the good:
The staff (cleaning, bar, restaurant) is very nice and attentive. Beautiful and well-groomed territory of the hotel. Great snack bar on the beach. Ice cream in abundance. Good DJ at the bar. Huge pools!
Five stars for a hotel, especially ultra, now it doesn’t pull at all !!!
Take away two stars from them!!!
Hotels in Egypt will be even better!!!
Where is everyone's favorite ultra and Turkish hospitality????
There is no meeting of guests upon arrival at the reception, the attitude is negligent. The reception staff barely speaks Russian or pretends not to speak, with English the same story.
The hotel can't handle a full load!
It is impossible to visit the declared SPA: only half an hour and then by appointment !! ! The same applies to the jacuzzi and the indoor pool!!!
The rooms are old! All wiped! A4 sheet TV! No air conditioning! Room lighting is bad! If you dream of getting into a Turkish fairy tale and getting a canopy bed, you can also forget about it, just a rusty canopy frame will hang! Plumbing is old and barely functional. There is no soundproofing. Refrigerator - mini bar not working! We ask you to fix the fourth day - every half hour they lie that they fixed it !! ! Horror!!!
In general, the hotel management staff is constantly lying!
Wifi is terrible throughout the hotel.
The guest service is an empty place, they don’t solve anything, they lie, they are useless !! ! They just take up space!
There are no imported alcoholic drinks declared in the menu !! ! Only local alcohol!! ! As soon as you ask for something from the import - they have nothing, it's all over! Once a day, one or two bottles of imported alcohol are put out at the bar (and then only at the lobby), and this is only after a half-hour scandal with managers !! ! About them separately: they do not solve anything, for that there are dozens of them - one more beautiful than the other !! ! For example, when communicating with a bar and restaurant manager about the lack of declared alcohol on the menu, he replies that at the very end of the menu it is written in small print in Turkish that if something is missing, they have the right to replace it with anything. At the same time, they also yell in Turkish at each other and hotel guests! You can forget about elite alcohol in general - it is not there!
When you demand something, the staff can just silently turn around and leave! The food is meager and monotonous! There are no normal fish! Not even lamb! Forget seafood! There isn't even lokum. Food like in Egypt in the top four: chicken and cutlet with rice and tomato, tasteless fruits and biscuit cakes. I didn't see the children's menu at all!
The animation is disgusting: There are no normal shows, there is no live music!
The beach is poorly cleaned from algae, a half-dismantled pontoon with no descents into the sea, there are not enough sunbeds. Change of towels only in the spa.
The hotel is ruined!! ! Before the pandemic, it was on the level - now it's a pathetic parody!! ! Do not go here!! ! Do not waste your money - for such a price tag you will get much more in any other hotel of this category!
From the good:
The staff (cleaning, bar, restaurant) is very nice and attentive. Beautiful and well-groomed territory of the hotel. Great snack bar on the beach. Ice cream in abundance. Good DJ at the bar. Huge pools!
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• traveled 3 years ago
Terrible, disgusting, dirty hotel, we have never seen anything like it! We rested as a family with children aged 1 and 4, the youngest became ill on the 3rd day of their stay, vomiting, diarrhea, fever, then after dinner, my husband and eldest son became ill, but they suffered the poisoning, to put it mildly, well! The youngest stunted before our eyes, they turned to the hospital for help, lay under a dropper for 2 days, then still a pleasure! We met the family in our hotel, both adults were under droppers after poisoning, the child suffered in a mild form! The rooms are dirty, the cleaning was disgusting, upon departure they were forced to pay 271 € for linen spoiled by a one-year-old child (they didn’t teach to run to the toilet), they didn’t wear diapers, because diarrhea corroded the ass to the blood, not a single mother will hurt her child! Prices and damaged sheets, no one provided, everything is just in words! The cost of sheets and towels is also thought up.
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Terrible, disgusting, dirty hotel, we have never seen anything like it! We rested as a family with children aged 1 and 4, the youngest became ill on the 3rd day of their stay, vomiting, diarrhea, fever, then after dinner, my husband and eldest son became ill, but they suffered the poisoning, to put it mildly, well! The youngest stunted before our eyes, they turned to the hospital for help, lay under a dropper for 2 days, then still a pleasure! We met the family in our hotel, both adults were under droppers after poisoning, the child suffered in a mild form!
The rooms are dirty, the cleaning was disgusting, upon departure they were forced to pay 271 € for linen spoiled by a one-year-old child (they didn’t teach to run to the toilet), they didn’t wear diapers, because diarrhea corroded the ass to the blood, not a single mother will hurt her child! Prices and damaged sheets, no one provided, everything is just in words! The cost of sheets and towels is also thought up.
The restaurant does not have a blender to feed babies! The food is monotonous and tasteless (but they don’t argue about tastes), there is no seafood, from the word at all, once a week they give sushi from them one name, rice with carrots! No one in this hotel heard about covid-19 prevention measures, even in the kitchen, everyone goes without gloves, antiseptics hang for beauty. Used condoms are lying on the beach for half a day and g... clearly! No one cleans anything even on request! The dishes are dirty, especially the glasses. They deceive the hotel doctor, apply only for your insurance, no one will return you the spent 90 €.
Lots of reviews from September this year about eating disorders at this hotel, I hope they don't get away with it! Elementary wet cleaning and mopping were not carried out. And for a long time, judging by the amount of dirt and dust.
Internet access was limited, the network worked with constant interruptions.
The rooms are dirty, the cleaning was disgusting, upon departure they were forced to pay 271 € for linen spoiled by a one-year-old child (they didn’t teach to run to the toilet), they didn’t wear diapers, because diarrhea corroded the ass to the blood, not a single mother will hurt her child! Prices and damaged sheets, no one provided, everything is just in words! The cost of sheets and towels is also thought up.
The restaurant does not have a blender to feed babies! The food is monotonous and tasteless (but they don’t argue about tastes), there is no seafood, from the word at all, once a week they give sushi from them one name, rice with carrots! No one in this hotel heard about covid-19 prevention measures, even in the kitchen, everyone goes without gloves, antiseptics hang for beauty. Used condoms are lying on the beach for half a day and g... clearly! No one cleans anything even on request! The dishes are dirty, especially the glasses. They deceive the hotel doctor, apply only for your insurance, no one will return you the spent 90 €.
Lots of reviews from September this year about eating disorders at this hotel, I hope they don't get away with it! Elementary wet cleaning and mopping were not carried out. And for a long time, judging by the amount of dirt and dust.
Internet access was limited, the network worked with constant interruptions.
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• 4
All negative reviews about this hotel are true. I will attach photos and videos. The hotel positions itself as a VIP and luxury 5 *, in fact, it does not even pull on 3 *. We were shocked by what we saw. The next day after arrival, we demanded a change of hotel from the host of Kilit Global, a tour operator or a hotel (we could not find out), set a 100% retention of our funds and, in fact, also sold us a new package.
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All negative reviews about this hotel are true. I will attach photos and videos. The hotel positions itself as a VIP and luxury 5 *, in fact, it does not even pull on 3 *. We were shocked by what we saw. The next day after arrival, we demanded a change of hotel from the host of Kilit Global, a tour operator or a hotel (we could not find out), set a 100% retention of our funds and, in fact, also sold us a new package. As a result, of course, we did not have the opportunity to buy a new tour for 10.000 € and we had to stay in Spice. Carefully read the reviews and information of other tourists before buying a tour, because. in fact, no one will change it for you, they will make unbearable conditions for you to stay. As a result of 3 days of scandal, and claims in writing, the problem manager offered to change our room to a sea view room with an additional charge of 28 € per day, on the condition that I write a receipt that I will not publish bad reviews, photos and videos I took with my phone. There are simply no words, they are scammers.
The hotel is in a very bad condition, it needs a major overhaul, dirt and stench everywhere you look. The rooms have hard old mattresses and pillows. The floor was scratched, the walls were stained and painted, the wallpaper was torn, and patched in places. Air conditioning produces hot air and not only in the room, but throughout the hotel. Cleaning is generally a separate issue, you can simply say no in this hotel, the floors in the room are not washed, they were washed only after a complaint. Dirty bathrobes were taken away, issued after 3 days, also after a complaint. The hotel staff is not professional, they are Kazakhs or Uzbeks who came to earn extra money for the season, so the service is at a very low level. They don't speak English. And so it is in everything. The furniture throughout the hotel is old, worn and scratched, like the hotel itself. The area around the pool and the beach is not washed at all. Tiles fell off in places in the pool, Dirty sunbeds, and the mattresses on them are generally terrible, everything is dirty, greasy stains and bird droppings. No one has washed them for 13 days. It seems that they have never been changed or washed all summer. In some mattresses, foam crumbled from old age.
There are no umbrellas, instead of them there are rusty pipes and rags tied to them. I'll attach a photo. The wooden pantones laid between the sunbeds are falling apart, torn sticks with nails are sticking out. The quality of the food is just awful, the same thing every day, some kind of mechanics is not fresh, in the evening they could not have eaten enough food for dinner. Overcooked dry meat. Chicken or turkey. Frozen shrimp were given a couple of times from seafood. Pike perch and grilled overdried trout. And so all 13 days. All the food is not tasty, in the end we could not choose what to eat. Cocktails in bars are generally some kind of swill, sometimes even without ice. The height of ignorance is a mojito with strawberry syrup... It was my birthday, the hotel did not congratulate me in any way.
This is our first time in Turkey, it's a pity that it happened. Next time we will study the hotel very carefully so as not to get into a spoiled vacation again. Terrible hotel, would not recommend at all. Regret 100 times.
The hotel is in a very bad condition, it needs a major overhaul, dirt and stench everywhere you look. The rooms have hard old mattresses and pillows. The floor was scratched, the walls were stained and painted, the wallpaper was torn, and patched in places. Air conditioning produces hot air and not only in the room, but throughout the hotel. Cleaning is generally a separate issue, you can simply say no in this hotel, the floors in the room are not washed, they were washed only after a complaint. Dirty bathrobes were taken away, issued after 3 days, also after a complaint. The hotel staff is not professional, they are Kazakhs or Uzbeks who came to earn extra money for the season, so the service is at a very low level. They don't speak English. And so it is in everything. The furniture throughout the hotel is old, worn and scratched, like the hotel itself. The area around the pool and the beach is not washed at all. Tiles fell off in places in the pool, Dirty sunbeds, and the mattresses on them are generally terrible, everything is dirty, greasy stains and bird droppings. No one has washed them for 13 days. It seems that they have never been changed or washed all summer. In some mattresses, foam crumbled from old age.
There are no umbrellas, instead of them there are rusty pipes and rags tied to them. I'll attach a photo. The wooden pantones laid between the sunbeds are falling apart, torn sticks with nails are sticking out. The quality of the food is just awful, the same thing every day, some kind of mechanics is not fresh, in the evening they could not have eaten enough food for dinner. Overcooked dry meat. Chicken or turkey. Frozen shrimp were given a couple of times from seafood. Pike perch and grilled overdried trout. And so all 13 days. All the food is not tasty, in the end we could not choose what to eat. Cocktails in bars are generally some kind of swill, sometimes even without ice. The height of ignorance is a mojito with strawberry syrup... It was my birthday, the hotel did not congratulate me in any way.
This is our first time in Turkey, it's a pity that it happened. Next time we will study the hotel very carefully so as not to get into a spoiled vacation again. Terrible hotel, would not recommend at all. Regret 100 times.
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• 8
There is no 5 * hotel nearby, the elevator is dirty, you go up to the floor, a terrible stench from cleaning products, the carpet is old and covered in heels, the walls are all scuffed, there is dust in the room, the floor is all scratched, fungus, rust in the bathroom! The door to the balcony opens but closes with difficulty!! ! Mattresses are something worse only in trains, the condition of the bed is a train!!!! ! Pillows - old, crumpled .
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There is no 5 * hotel nearby, the elevator is dirty, you go up to the floor, a terrible stench from cleaning products, the carpet is old and covered in heels, the walls are all scuffed, there is dust in the room, the floor is all scratched, fungus, rust in the bathroom! The door to the balcony opens but closes with difficulty!! ! Mattresses are something worse only in trains, the condition of the bed is a train!!!! ! Pillows - old, crumpled . . The door in the safe is broken... When you leave the hotel on the territory, the door opens with difficulty, it jams, a terrible stench from smoking Turks who take photographs, in addition to them, the guests themselves also smoke, you go in and out - the stench and pillar of smoke!! ! Towels are given out on cards, you also rent... as a result, you came to work as a towel porter... towels are not individually packed, at that time! Beach chair mattresses are dirty!!
At the entrance to the "dining room" there is a sanitizer - even if you press 3 times, you will not have enough to treat your hands ! ! Savings - horror! ! Similarly, on the floors, 80% of the time there is simply no antiseptic !! ! Then everyone puts 50% of the food on their own, that is, if I sneezed and picked up the device, everyone takes it after me !! ! and so on in a circle... all the guests without masks, although it would be logical where a crowd of people put them on, and when you sit down at the table, before a meal - take them off, as they do in normal hotels! but why the hotel saves on everything!!! ! there are no alcohol wipes on the tables, the staff - many are simply without masks... especially those who are in blue or red T-shirts with the logo of the hotel, what to talk about, called the manager from the guest relay - and he is without a mask, how is it?????
Audibility in the rooms - no words!! ! You can hear everyone who coughs on the floor below, above, left or right...
On the non-smoking floor, they smoke in the rooms and on the balconies, the windows are so cheap or old, all the stench comes into the room from the neighbors, the stink is really impossible to ask when checking in if the guests smoke and where to settle them ???
At 22:45 in the next room they begin to repair the air conditioner, the noise is on the floor of the floor, it lasts half an hour, support at number 7777 picks up the phone from the 4th time, after calling them nothing happens!!! ! baby woke up!!
at 00:47 you can hear how people walk in the corridor, the doors slam like in a compartment - the child shudders ! ! . .
Cleaners burst into the room when you are on fire do not disturb and without a mask!!!!
Cleaning is terrible, sometimes they can not clean at all for 2 days !!
Many of the staff don't even speak English!
When registering, the miracle at the reception did not even bother to enter the correct dates of birth, I had to run down again to get myself the opportunity to use the Internet, and it is also terrible here, very often you have to re-log in - 2021 is in the yard . . /
Back in the 90s, Turks walk around the pool with a monkey and offer photo-savages!! ! Women walk around in the same way and offer to buy fur coats and leather from them, you feel like you are in the market...
No non-smoking areas!! ! the children's pool can sit underdeveloped who smoke near their own and other people's children, no one controls it!!
Umbrellas near the pool also have to be opened by ourselves - such a service, and most of the umbrellas are simply broken, the sunbeds are not washed and not processed!! ! In the hotel anti-covid measures are equal to zero! ! The playground is terribly dirty and all broken! ! Animation for children - None! ! Animators well, very sad!
Food is a whole different story. .
Upon entering the dining room, it stinks of sour. . .
The stench is coming from the Staff Only room, this stench will spread throughout the dining room, there is no other name for this place, dairy products are supposedly spoiled, complete unsanitary conditions....
The quality of the products leaves much to be desired, the cheeses are weathered, the dishes are undercooked, undercooked, moths fly in the bread!! ! All food is the same type, onion rings for breakfast, lunch and dinner! ! Every day, pasta and buckwheat, a lot of fried meat, often raw meat, scrambled eggs in the morning - 85% of it is just burnt!
Fruits: Melon - green, Plum and Peaches 90% green! ! instead of fresh - juice dilutions !! ! Coffee powder!
Positive reviews are written by themselves, all bad reviews are covered by good ones, but if you read them, you can immediately see that this is nonsense)
At the entrance to the "dining room" there is a sanitizer - even if you press 3 times, you will not have enough to treat your hands ! ! Savings - horror! ! Similarly, on the floors, 80% of the time there is simply no antiseptic !! ! Then everyone puts 50% of the food on their own, that is, if I sneezed and picked up the device, everyone takes it after me !! ! and so on in a circle... all the guests without masks, although it would be logical where a crowd of people put them on, and when you sit down at the table, before a meal - take them off, as they do in normal hotels! but why the hotel saves on everything!!! ! there are no alcohol wipes on the tables, the staff - many are simply without masks... especially those who are in blue or red T-shirts with the logo of the hotel, what to talk about, called the manager from the guest relay - and he is without a mask, how is it?????
Audibility in the rooms - no words!! ! You can hear everyone who coughs on the floor below, above, left or right...
On the non-smoking floor, they smoke in the rooms and on the balconies, the windows are so cheap or old, all the stench comes into the room from the neighbors, the stink is really impossible to ask when checking in if the guests smoke and where to settle them ???
At 22:45 in the next room they begin to repair the air conditioner, the noise is on the floor of the floor, it lasts half an hour, support at number 7777 picks up the phone from the 4th time, after calling them nothing happens!!! ! baby woke up!!
at 00:47 you can hear how people walk in the corridor, the doors slam like in a compartment - the child shudders ! ! . .
Cleaners burst into the room when you are on fire do not disturb and without a mask!!!!
Cleaning is terrible, sometimes they can not clean at all for 2 days !!
Many of the staff don't even speak English!
When registering, the miracle at the reception did not even bother to enter the correct dates of birth, I had to run down again to get myself the opportunity to use the Internet, and it is also terrible here, very often you have to re-log in - 2021 is in the yard . . /
Back in the 90s, Turks walk around the pool with a monkey and offer photo-savages!! ! Women walk around in the same way and offer to buy fur coats and leather from them, you feel like you are in the market...
No non-smoking areas!! ! the children's pool can sit underdeveloped who smoke near their own and other people's children, no one controls it!!
Umbrellas near the pool also have to be opened by ourselves - such a service, and most of the umbrellas are simply broken, the sunbeds are not washed and not processed!! ! In the hotel anti-covid measures are equal to zero! ! The playground is terribly dirty and all broken! ! Animation for children - None! ! Animators well, very sad!
Food is a whole different story. .
Upon entering the dining room, it stinks of sour. . .
The stench is coming from the Staff Only room, this stench will spread throughout the dining room, there is no other name for this place, dairy products are supposedly spoiled, complete unsanitary conditions....
The quality of the products leaves much to be desired, the cheeses are weathered, the dishes are undercooked, undercooked, moths fly in the bread!! ! All food is the same type, onion rings for breakfast, lunch and dinner! ! Every day, pasta and buckwheat, a lot of fried meat, often raw meat, scrambled eggs in the morning - 85% of it is just burnt!
Fruits: Melon - green, Plum and Peaches 90% green! ! instead of fresh - juice dilutions !! ! Coffee powder!
Positive reviews are written by themselves, all bad reviews are covered by good ones, but if you read them, you can immediately see that this is nonsense)
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• traveled 4 years ago
What can I say. I never like to write reviews, especially if it is negative. Turkey has always been for me a place where you can feel oriental hospitality and at the same time enjoy European service. Unfortunately this hotel shattered my illusions to the ground. I perfectly understand that there is a pandemic in the world, the situation is difficult and we are all tired of it.
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What can I say. I never like to write reviews, especially if it is negative. Turkey has always been for me a place where you can feel oriental hospitality and at the same time enjoy European service.
Unfortunately this hotel shattered my illusions to the ground. I perfectly understand that there is a pandemic in the world, the situation is difficult and we are all tired of it. But tourists and guests in Turkey are always worth their weight in gold. We expect sun, sea, delicious food and smiling locals from Turkey. And Turkey expects investments from us in the form of payment for tours and the purchase of all kinds of souvenir and edible products. Quite normal economic relations.
Unfortunately, this time we did not expect any of the above. It should be mentioned that since we had an important event, I decided to please a loved one a little and ordered a romantic package. In principle, everything that I want to tell about in this review began with him.
I already felt the catch when I checked in - the promised VIP reception turned out to be not VIP at all and we just stood, like everyone else, even a little longer because the girl who received us was constantly distracted by other people who arrived, leaving us, our friends who arrived at the same hotel settled in faster. The girl from the Guest Relation didn't even bother to say "congratulations", although she did specify if we were newlyweds. Absolutely phlegmatic personality without a shadow of hospitality. We were sent to eat before check-in. And then another problem came up. In connection with the pandemic, where food is all covered with protective plastic glasses. It seems that everything is logical - waiters or cooks will collect food for you and give it to you so that a lot of people do not delve into food, increasing the risks. In fact, all the days of rest, we just had to wriggle and wring our hands to reach for food, burning ourselves and cursing the already hated epidemic.
To all complaints, requests and hints, the girl with the Guest Relations robot answered that everything would be fixed and they would try, but the situation remained the same for the whole vacation. The staff in the restaurant was absolutely unfriendly I would even say angry. They poked a finger into the devices for picking up food, saying that you can handle it yourself and ignored you. We had to constantly wait for someone to come and put food. The food itself is monotonous - turkey, chicken, one type of fish in different versions and that's it. No seafood for you, no frills of any kind. And in principle, it would be normal if it were not for one thing: the hotel is positioned as a VIP and Luxury. In the lobby you can see awards and various nominations in the luxury and VIP segment. But with this kind of cuisine, it's not even close to VIP and Luxe. But back to the romantic package that I chose. When we got into the room, there was champagne on the table and the key word was "on the table. "
That is, the VIP class hotel did not even bother to put it in a bucket of ice, while the manager asked me for the time of arrival. The decoration of the room, let's say it was at 3-ku. I immediately wrote to the manager who answered me by e-mail and painted the problem. Ice had to wait until it was brought. We went to sit on the terrace to rest from the road, as we flew and got there in the morning. Some man came with a girl from the guest relay and right in front of everyone they began to ask me what was wrong. Of course, I sent them beforehand saying what was wrong, but mentioning that let it be as it is for now. However, another surprise awaited me. The air conditioning in the room didn't work and my romantic first night turned into a living hell. In the morning, I immediately wrote first of all that I want to cancel everything and get my money back, since the package absolutely does not correspond to the declared level.
At first, managers, guest relay and staff tried to dissuade me, but then they agreed and said that the money would be returned. But then another problem began, I paid with a card and the amount was still just booked. But everyone said in unison that they could no longer cancel the reservation and now the money must be returned by contacting their bank. I will return to this issue later.
Further on the hotel. Before arriving there, of course, we familiarized ourselves with the full range of services and promised entertainment at the hotel. Still, I want to spend a vacation about an important event interesting. Among other things, which is the standard for Turkish hotels, a concert by Alexander Revva was announced on the site. I have made several calls to the hotel. I asked directly and several times whether this event would take place and each time I received an answer that everything is fine and everything is in force.
Then when I can see the staff already got it, they told me that all the information was on the site and hung up. And on the website of such a serious VIP-Luxury hotel it was written that Pirozhkov's concert would take place on May 6th. However, upon arrival at the hotel, the first thing we heard was that there would be no Revva and his concert. Guest Relations answered all our questions and indignations that they allegedly did not know this themselves, then they began to say that so far it is not yet 100% known and they are looking for a flight, etc. , etc. At the same time, the information was still on the site and even after 5 days of stay, we met guests who went to the hotel with the idea that they would also get to the Revva concert. Absolutely irresponsible attitude towards guests, neglect and deception of guests. Now for drinks. As the hotel claims to be high class and we had the Ultra All Inclusive we were allowed to order drinks with foreign alcohol. And this is a separate issue.
In addition to the fact that the staff of the bars is absolutely dead, without emotional and unprofessional, you also have to stand above them and watch that the alcohol is poured for you exactly imported, and not the one that they have in bottles. Of course, they were very angry and constantly asked to go to the table, and they would already bring a drink. The same thing worked with normal Illy bean coffee. If you don’t stand all the time over the bartender, then wait for something, you will get swill from a simple machine standing right next to it. The feeling of relaxation and enjoyment was completely destroyed by such an attitude. As for the air conditioner - we spent 4 days of our vacation constantly swearing and demanding to turn on the air conditioners. And although the girl at the Guest Relations stubbornly made fools of us, saying that only we were worried, we later learned from at least 10 more people that they also could not be in the room, because it was wildly hot there and they were also told that only they did not like it .
At my insistent request, he wrote a paper in which he promised that the money would be returned no later than 10 working days.
Well. It's been almost a month now. No money has been returned to my account. All managers have stopped responding to my emails, they just ignore me. I also wrote to the general manager of the hotel, Mr. Murat Yilmaz Zeren, through the world-famous business network LinkedIn, of which he is a member. And got no response from there. It's not about the amount of the matter in relation to the client, to the guest. Absolute indifference, deceit and unwillingness to help. Of course, I contacted my bank and naturally they will return this money to me, it just takes a very long time. But all the evidence is there. In the form of letters and paper confirmations.
The hotel had pluses - the interior is very good although it needs updating. The pool was heated. The area is quite spacious.
But what attitude they have towards you as a client completely kills all the pluses.
I would definitely recommend this hotel to anyone. Since I have a very extensive network of contacts, both family and business, I will take all possible measures to discourage guests from this hotel. And of course, I will never visit it myself.
Unfortunately this hotel shattered my illusions to the ground. I perfectly understand that there is a pandemic in the world, the situation is difficult and we are all tired of it. But tourists and guests in Turkey are always worth their weight in gold. We expect sun, sea, delicious food and smiling locals from Turkey. And Turkey expects investments from us in the form of payment for tours and the purchase of all kinds of souvenir and edible products. Quite normal economic relations.
Unfortunately, this time we did not expect any of the above. It should be mentioned that since we had an important event, I decided to please a loved one a little and ordered a romantic package. In principle, everything that I want to tell about in this review began with him.
I already felt the catch when I checked in - the promised VIP reception turned out to be not VIP at all and we just stood, like everyone else, even a little longer because the girl who received us was constantly distracted by other people who arrived, leaving us, our friends who arrived at the same hotel settled in faster. The girl from the Guest Relation didn't even bother to say "congratulations", although she did specify if we were newlyweds. Absolutely phlegmatic personality without a shadow of hospitality. We were sent to eat before check-in. And then another problem came up. In connection with the pandemic, where food is all covered with protective plastic glasses. It seems that everything is logical - waiters or cooks will collect food for you and give it to you so that a lot of people do not delve into food, increasing the risks. In fact, all the days of rest, we just had to wriggle and wring our hands to reach for food, burning ourselves and cursing the already hated epidemic.
To all complaints, requests and hints, the girl with the Guest Relations robot answered that everything would be fixed and they would try, but the situation remained the same for the whole vacation. The staff in the restaurant was absolutely unfriendly I would even say angry. They poked a finger into the devices for picking up food, saying that you can handle it yourself and ignored you. We had to constantly wait for someone to come and put food. The food itself is monotonous - turkey, chicken, one type of fish in different versions and that's it. No seafood for you, no frills of any kind. And in principle, it would be normal if it were not for one thing: the hotel is positioned as a VIP and Luxury. In the lobby you can see awards and various nominations in the luxury and VIP segment. But with this kind of cuisine, it's not even close to VIP and Luxe. But back to the romantic package that I chose. When we got into the room, there was champagne on the table and the key word was "on the table. "
That is, the VIP class hotel did not even bother to put it in a bucket of ice, while the manager asked me for the time of arrival. The decoration of the room, let's say it was at 3-ku. I immediately wrote to the manager who answered me by e-mail and painted the problem. Ice had to wait until it was brought. We went to sit on the terrace to rest from the road, as we flew and got there in the morning. Some man came with a girl from the guest relay and right in front of everyone they began to ask me what was wrong. Of course, I sent them beforehand saying what was wrong, but mentioning that let it be as it is for now. However, another surprise awaited me. The air conditioning in the room didn't work and my romantic first night turned into a living hell. In the morning, I immediately wrote first of all that I want to cancel everything and get my money back, since the package absolutely does not correspond to the declared level.
At first, managers, guest relay and staff tried to dissuade me, but then they agreed and said that the money would be returned. But then another problem began, I paid with a card and the amount was still just booked. But everyone said in unison that they could no longer cancel the reservation and now the money must be returned by contacting their bank. I will return to this issue later.
Further on the hotel. Before arriving there, of course, we familiarized ourselves with the full range of services and promised entertainment at the hotel. Still, I want to spend a vacation about an important event interesting. Among other things, which is the standard for Turkish hotels, a concert by Alexander Revva was announced on the site. I have made several calls to the hotel. I asked directly and several times whether this event would take place and each time I received an answer that everything is fine and everything is in force.
Then when I can see the staff already got it, they told me that all the information was on the site and hung up. And on the website of such a serious VIP-Luxury hotel it was written that Pirozhkov's concert would take place on May 6th. However, upon arrival at the hotel, the first thing we heard was that there would be no Revva and his concert. Guest Relations answered all our questions and indignations that they allegedly did not know this themselves, then they began to say that so far it is not yet 100% known and they are looking for a flight, etc. , etc. At the same time, the information was still on the site and even after 5 days of stay, we met guests who went to the hotel with the idea that they would also get to the Revva concert. Absolutely irresponsible attitude towards guests, neglect and deception of guests. Now for drinks. As the hotel claims to be high class and we had the Ultra All Inclusive we were allowed to order drinks with foreign alcohol. And this is a separate issue.
In addition to the fact that the staff of the bars is absolutely dead, without emotional and unprofessional, you also have to stand above them and watch that the alcohol is poured for you exactly imported, and not the one that they have in bottles. Of course, they were very angry and constantly asked to go to the table, and they would already bring a drink. The same thing worked with normal Illy bean coffee. If you don’t stand all the time over the bartender, then wait for something, you will get swill from a simple machine standing right next to it. The feeling of relaxation and enjoyment was completely destroyed by such an attitude. As for the air conditioner - we spent 4 days of our vacation constantly swearing and demanding to turn on the air conditioners. And although the girl at the Guest Relations stubbornly made fools of us, saying that only we were worried, we later learned from at least 10 more people that they also could not be in the room, because it was wildly hot there and they were also told that only they did not like it .
At my insistent request, he wrote a paper in which he promised that the money would be returned no later than 10 working days.
Well. It's been almost a month now. No money has been returned to my account. All managers have stopped responding to my emails, they just ignore me. I also wrote to the general manager of the hotel, Mr. Murat Yilmaz Zeren, through the world-famous business network LinkedIn, of which he is a member. And got no response from there. It's not about the amount of the matter in relation to the client, to the guest. Absolute indifference, deceit and unwillingness to help. Of course, I contacted my bank and naturally they will return this money to me, it just takes a very long time. But all the evidence is there. In the form of letters and paper confirmations.
The hotel had pluses - the interior is very good although it needs updating. The pool was heated. The area is quite spacious.
But what attitude they have towards you as a client completely kills all the pluses.
I would definitely recommend this hotel to anyone. Since I have a very extensive network of contacts, both family and business, I will take all possible measures to discourage guests from this hotel. And of course, I will never visit it myself.
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• 14
What can I say, I would take the V. I. P. the status of this hotel! I'll start with the bad: 1. The beach does not meet the "blue flag", you need to clean it more often. 2. When checking into a hotel, arrogant Mustafa, or how eagerly lures him out of an additional fee for early check-in in the amount of 90 euros, barely persuaded him for 20 American rubles, and this despite the fact that the hotel is only 20% occupied.
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What can I say, I would take the V. I. P. the status of this hotel!
I'll start with the bad:
1. The beach does not meet the "blue flag", you need to clean it more often.
2. When checking into a hotel, arrogant Mustafa, or how eagerly lures him out of an additional fee for early check-in in the amount of 90 euros, barely persuaded him for 20 American rubles, and this despite the fact that the hotel is only 20% occupied.
3. The sun loungers on the beach are in a terrible state - they are all broken, and there are no mattresses on them!
4. Nutrition!! ! Well, now, in these difficult times, everyone is on the loose in this regard, but the guys are V. I. P. his mother!
5. When you lie down and rest, no one will ask if everything is fine with me and I would not like something to drink, but I should have asked!
6. The sea. . . I don't know, it was the first time in Belek, but the sea really disappointed me, it's dirty(((
7. I almost forgot - the hotel is already in need of renovation, in the corridors in some places it smells of lamb, I can't stand it!
8. A la carte restaurant for 100 euros with 2 people, hahaha.
Pros:
1. The staff is trying and most succeed.
2. A lot of greenery on the territory, and the territory itself is 90.000 square meters. m quite satisfied.
Here are some goodies! In general, I do not recommend)
I'll start with the bad:
1. The beach does not meet the "blue flag", you need to clean it more often.
2. When checking into a hotel, arrogant Mustafa, or how eagerly lures him out of an additional fee for early check-in in the amount of 90 euros, barely persuaded him for 20 American rubles, and this despite the fact that the hotel is only 20% occupied.
3. The sun loungers on the beach are in a terrible state - they are all broken, and there are no mattresses on them!
4. Nutrition!! ! Well, now, in these difficult times, everyone is on the loose in this regard, but the guys are V. I. P. his mother!
5. When you lie down and rest, no one will ask if everything is fine with me and I would not like something to drink, but I should have asked!
6. The sea. . . I don't know, it was the first time in Belek, but the sea really disappointed me, it's dirty(((
7. I almost forgot - the hotel is already in need of renovation, in the corridors in some places it smells of lamb, I can't stand it!
8. A la carte restaurant for 100 euros with 2 people, hahaha.
Pros:
1. The staff is trying and most succeed.
2. A lot of greenery on the territory, and the territory itself is 90.000 square meters. m quite satisfied.
Here are some goodies! In general, I do not recommend)
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• 18
We, 3 generations of girls (: )): grandmother, daughter and granddaughter 10 years old from the Netherlands, rested in February 2020 at the Spice Hotel & SPA 5 *. I want to say right away that we travel a lot, often and around the world. This is not the first time in Turkey, but Spice is the hotel that will be remembered! And it will be remembered not only for its style, surroundings and excellent location.
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We, 3 generations of girls (: )): grandmother, daughter and granddaughter 10 years old from the Netherlands, rested in February 2020 at the Spice Hotel & SPA 5 *. I want to say right away that we travel a lot, often and around the world. This is not the first time in Turkey, but Spice is the hotel that will be remembered! And it will be remembered not only for its style, surroundings and excellent location. It will be remembered by the wait staff who seem to anticipate your desires.
Convenient location of the rooms (relative to the spa, restaurant and lobby), a sufficient number of shops with a good assortment, comfortable upholstered furniture in the lobby and throughout the hotel, beautiful terraces, well-groomed green area, playground, with a good security system. Swimming pools, wellness spa, hammam are just great! After the pool or hammam, you can also drink herbal tea there, and returning to your room, you can look into the cafe and drink a cup of coffee with cakes or chocolate.
And in the evening in the lobby every evening there is live music, an animation program.
The relaxed atmosphere allows you to relax (I wrote and smiled “relax” myself, but we didn’t do anything else there and definitely didn’t strain : )), those who wish can dance, sing and take part in competitions. Which we did and won a bottle of wine. Nicely! The hotel operates on an all-inclusive basis and drinks at the bar will satisfy the most demanding guests. Cognac courvoisier, whiskey chivas, koktel mohito, Bloody Mary and much more. Nuts, chips, fruits are served, as well as hot salep (which is said to be a good aphrozodiac).
Delicious cocktails are made for children. The staff takes them seriously and very attentively. Spend your holidays at Spice Hotel & SPA 5* and you won't regret it!
Convenient location of the rooms (relative to the spa, restaurant and lobby), a sufficient number of shops with a good assortment, comfortable upholstered furniture in the lobby and throughout the hotel, beautiful terraces, well-groomed green area, playground, with a good security system. Swimming pools, wellness spa, hammam are just great! After the pool or hammam, you can also drink herbal tea there, and returning to your room, you can look into the cafe and drink a cup of coffee with cakes or chocolate.
And in the evening in the lobby every evening there is live music, an animation program.
The relaxed atmosphere allows you to relax (I wrote and smiled “relax” myself, but we didn’t do anything else there and definitely didn’t strain : )), those who wish can dance, sing and take part in competitions. Which we did and won a bottle of wine. Nicely! The hotel operates on an all-inclusive basis and drinks at the bar will satisfy the most demanding guests. Cognac courvoisier, whiskey chivas, koktel mohito, Bloody Mary and much more. Nuts, chips, fruits are served, as well as hot salep (which is said to be a good aphrozodiac).
Delicious cocktails are made for children. The staff takes them seriously and very attentively. Spend your holidays at Spice Hotel & SPA 5* and you won't regret it!
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• 12
The hotel will appeal to those who came to Turkey for the first time, or grandmothers who are not spoiled by any service. For me, rest in Turkey consists of little things. For example, breakfast is scrambled eggs and coffee with croissants. I was not lucky, a very lazy and angry uncle makes scrambled eggs, and next to him is a boy in charge of croissants.
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The hotel will appeal to those who came to Turkey for the first time, or grandmothers who are not spoiled by any service. For me, rest in Turkey consists of little things. For example, breakfast is scrambled eggs and coffee with croissants. I was not lucky, a very lazy and angry uncle makes scrambled eggs, and next to him is a boy in charge of croissants. Neither one nor the other until you complain do not wait!
There are very few sun loungers, at the peak of the season I can’t even imagine where they place everyone, there are no umbrellas at all (one for 10 people). There are no sunbeds on the grass! Only elbow to elbow by the pool, or by the sea is also very tight! A separate song for the lobby bar! No imported drinks! Under familiar labels, an incomprehensible drink! Even the staff does not hide that managers replace drinks!
Finally killed the beach boy, who approached us in the VIP area with a mattress from which water was pouring, and told us to get up from the sunbed, because. he needs to put a mattress on it! We thanked, but said that we did not want to lie on wet and dirty mattresses. Answer: Well, it flows a little, but they are all dirty!! !
There are very few sun loungers, at the peak of the season I can’t even imagine where they place everyone, there are no umbrellas at all (one for 10 people). There are no sunbeds on the grass! Only elbow to elbow by the pool, or by the sea is also very tight! A separate song for the lobby bar! No imported drinks! Under familiar labels, an incomprehensible drink! Even the staff does not hide that managers replace drinks!
Finally killed the beach boy, who approached us in the VIP area with a mattress from which water was pouring, and told us to get up from the sunbed, because. he needs to put a mattress on it! We thanked, but said that we did not want to lie on wet and dirty mattresses. Answer: Well, it flows a little, but they are all dirty!! !
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• 11
Spice Hotel & Spa Super, crystal clean throughout the hotel. The hotel area is green and colorful, palm trees are just what they are-decorated in the form of a pineapple!! ! My husband and I rested in June 2019, it was just a strawberry festival. Upon arrival, we were immediately given the keys to the room - the time was 10.
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Spice Hotel & Spa Super, crystal clean throughout the hotel. The hotel area is green and colorful, palm trees are just what they are-decorated in the form of a pineapple!! ! My husband and I rested in June 2019, it was just a strawberry festival. Upon arrival, we were immediately given the keys to the room - the time was 10.15. We are in seventh heaven (we have something to compare with, with other countries), SUPER, everything is well organized, entertainment programs every day, not only for adults but also for children , different sweets from strawberries. Reception staff speaks all languages. Champagne with nuts (three kinds), fruit was waiting for us in the room upon check-in. The weather is great, the sun is +31, the water is +26-CLASS. I liked everything (Beach - velvet sand smoothly flowing into the sea, landscaped hotel area, a very huge area for swimming pools. Sauna and SPA procedures are very good, but they did peeling, I'm not happy, because I know what real Turkish peeling is, everything else is WOW. Daily outdoor exercises, water aerobics and much more. Coach Valeria is just a super-lighter. In the evenings, live music in the fresh air, performances in the amphitheater every day (there were representatives of Colombia-Super-WOW, Cuba). Many thanks to all the staff who organized our leisure time every day. Spice Hotel & Spa is the best. Private beach with basketball net. The park also has a football field and two tennis courts. For children there is a playground and a children's pool. The food is very excellent - always fresh, there was everything and a lot (salmon, seafood, meat, poultry, fruits, Turkish sweets and much, much more) The most important thing is that the restaurants are open 24 hours. You can come and eat at any time. Thank you very much. Regards, Tatiana.
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• 2
If you want to ruin your vacation, Spice is the place for you. Rested family 3 adults and a child of 5 years, from June 15 to June 26. On the advice of the tour operator, we chose Spice, which we regretted very much when we entered the hotel. What 5?? ? What are you about?? ? Let's start with the reception, the staff does not know how to meet guests at all, rudeness and sheer unprofessionalism.
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If you want to ruin your vacation, Spice is the place for you. Rested family 3 adults and a child of 5 years, from June 15 to June 26. On the advice of the tour operator, we chose Spice, which we regretted very much when we entered the hotel. What 5?? ? What are you about?? ? Let's start with the reception, the staff does not know how to meet guests at all, rudeness and sheer unprofessionalism. They gave us a terrible room 1301 with non-working air conditioners, a terrible stench and a view of the green roof. Regarding the air conditioners, I called 3 times before the repairman came and tried to fix something. As a result, air conditioners blew heat and it's hot. We tried to change the room directly through the hotel, of course there are no rooms available. I had to contact the travel agent, she contacted her management, they contacted the host, and then the host contacted the hotel. As a result, we were given the number 3219, no one at the hotel helped us with the move, namely, we transported all our suitcases ourselves, and this is a 5 * hotel ?? ? The rooms are all old and in need of refurbishment. We rest in Turkey every year, only in Belek, we see such a 5 for the first time. More worse!! ! Wi-fi catches normally only at the reception and the pool. We went down to the restaurant, it's terrible. Dirt, spoiled food, there were sour porridges in the children's menu. There are constant queues for food. They wanted to take shrimp, it is generally impossible to approach them, they have deteriorated and stink terribly. If the food runs out, no one supplements it. Waiters just loiter around, dirty dishes will be on the table, no one cleans them. Yes, and dishes, this is generally a separate issue, all dirty and broken. In general, the whole hotel is some kind of garbage dump, garbage and dirt everywhere. In the pool, all the tiles fall off, which is unsafe. The pool itself is very dirty. The beach is very dirty, the beds are terrible and dirty mattresses. The hotel has a so-called amphitheater with broken and dirty seats that no one cleans at all. The cleaning of the rooms is disgusting, in 12 days the room was normally cleaned 1 time after they called the hospitality. But at the same time, the tips were taken regularly, they took out the garbage and changed the towels. The result is a ruined vacation.
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• 40
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