Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
5.0
Cleanliness:
3.0
Food:
8.0
Amenities:
7.0
We chose a hotel for a long time, as this is the first trip to the sea for our 10-month-old daughter.
We chose between Greece and Turkey, and Turkey was advised to us as a "children's" direction. More specifically, the Papillon Belvil 5 * hotel, as it is "an excellent level of the hotel and impeccable service. "
Accordingly, PEGAS Touristik sells this hotel as 5 * - there are no additions about HV-1 or 3 * -4 *. At least, I did not find it in the hotel voucher and on the website.
The hotel has high ratings and I still do not really understand where they came from, at least from those who stayed in the bungalow.
Reading the positive reviews about Papillon Belvil 5*, it seems that we were in another hotel : )
Just open my photos.
Departure was from 28.09 - 13.10 a room in a bungalow.
Departure there from Vnukovo by Turkish Airlines - no complaints. Convenient layout 2-4-2.
Transfer from the airport - we were met by a bus in very poor condition. Dirty, old and with broken armrests.
Check-in is fast and hassle-free.
Number - here the fun begins:
First number:
With a baby, we were settled with a view of the fence of the neighboring hotel, where the water park was located. Accordingly, we did not stay in it.
The room, by the way, is very tired. The furniture is shabby, the carpets are dirty, etc. But we paid attention to this in passing.
Number change 1:
They asked to be moved to another room - they gave the number 905.
Here I thought that my wife would have a tantrum - I have not seen such a collapse even in weak three-pointers.
Without exaggeration - everything could be photographed and filmed - everything is dead and terrible there!
Just look at the photos!
On the official website of the hotel, the photo of the club room is even nothing.
True, there is a note that the numbers will look like this only in 2019, and even then not all : )
And this PEGAS Touristik sells as 5*?? ? On the site, the tour operator Pegasus does not talk about 3*-4* or HV-1.
The room is damp, cold - the sun does not get into it. Bathroom is small and dirty.
From lighting - a couple of dead light bulbs.
The furniture looks like it came from a landfill.
You unfold the blanket - there is dampness under it.
We were just afraid of getting sick in this room.
Did the hotel try to solve our problem?
Very sluggish, as the problem is massive. There were 6 resettlements known to us in our race alone!
We were ready to pay extra for a normal room, but there were none (in the main building).
“We know that there is such a problem, so we will repair half of the bungalows in 2019” - this is the answer.
Did the Pegasus representative at the hotel try to solve our problem?
No. And to our statement - “We will fly home and sue Pegasus for the non-compliance of the hotel with the declared level! »
The answer was something like this: “Serve. Pegasus 25 years on the market. You will lose the case"
After our announcement, the photos of Papillon Belvil 5* on the Pegas website were no longer displayed. Coincidence, probably
I think there is no need to comment further on Pegasus' attitude to problems?
Did our agent try to fix the problem?
Yes.
Constantly wrote to Quality control, wrote to the hotel, etc. And we are very grateful for this.
Number change 2:
After some time, we were told that it was possible to move to room 3531 - lighter and with a shower instead of a bath. Of course, moving from room to room is not something you want to do while on vacation. But my wife's runny nose due to the dampness and dankness of room 905 forced us to move to another room.
This room is also tired, but at least there was sunshine and not so chilly.
However, dragging a stroller to the 3rd floor, of course, is still a pleasure.
And the pigeons that took a fancy to the roof over the balcony were constantly bombing. The balcony has always been in their waste products. Probably wealth.
Number change 3:
5 days before the end of the trip, it became possible to move to the main building.
Large rooms, look ok.
But, for some reason, they are also all shabby, although Papillon Belvil 5 * writes in their brochures that the repair was just recently.
Animation:
Someone praises. But the evening shows, not counting the imported animation, are weak.
The guys dance and open their mouths to music (for example, the musical Mama Mia) in old scenery - more like amateur performances than a serious show.
The game "Bingo" is quite dull, of course : (
Kids club, water park: All is well. They work with children. The water park is fun. Children have their own "city". No wonder the hotel is considered a children's hotel.
Territory: Large and green, as we wanted. True, there is rubbish on the territory in some places. Some pieces of scenery are scattered, old furniture, etc.
Sea: Gentle entrance. Stones first, then sand. sea like sea
Pools: In general, normal, there is enough space for everyone. The indoor heated pool is closed.
Cuisine and drinks: Everything is fine. Good selection of food and service. Friendly staff.
Return flight Nord Wind (Pegasus airline)
Terrible queues - some stood, according to them - 1.5 hours. The queues are most likely due to the surcharge for overweight luggage.
In general, no one argues, if 20 kg is possible, he is ready to pay 25 dollars for an overweight.
But you can only pay in CASH. Friends, this is the end, of course : (
Yes, by the way, they do not feed on their flights - this is for a fee.
On charters (and not on low-cost airlines) we meet this for the first time.
What is the result?
My wife got sick, and so did I. My daughter got sick on the last day of her vacation.
Half the people in the hotel, it seems to me, it is because of these rooms in the bungalow - they get sick.
There was often a queue to the hotel doctor. All snotty and coughing.
Illness, terrible number and ignorance from Pegasus, of course, spoiled the long-awaited vacation.
We are treating our daughter and recovering ourselves. Otupsk, which took a lot of strength : (
Adviсe:
1. If you go to Papillon Belvil - only to the main building.
2.
Medicines, and you will most likely need them, can be ordered at a pharmacy with delivery. You can ask to call the pharmacy at the reception. It's a popular service there.
3. Fly Pegasus - be prepared to take care of yourself on your own. In addition to “taking you to shopping”, most likely, they will not help you with anything.
We believe that Pegasus is deceiving its customers by providing false information about the product they are selling.
Did he try to somehow help correct the situation, offer compensation, etc.?
No. No way. At all.
We intend to continue to talk about our experience with Pegasus and the Papillon Belvil 5 * hotel and will seek compensation. It might be possible to get through.
If you have any questions - ask
We chose between Greece and Turkey, and Turkey was advised to us as a "children's" direction. More specifically, the Papillon Belvil 5 * hotel, as it is "an excellent level of the hotel and impeccable service. "
Accordingly, PEGAS Touristik sells this hotel as 5 * - there are no additions about HV-1 or 3 * -4 *. At least, I did not find it in the hotel voucher and on the website.
The hotel has high ratings and I still do not really understand where they came from, at least from those who stayed in the bungalow.
Reading the positive reviews about Papillon Belvil 5*, it seems that we were in another hotel : )
Just open my photos.
Departure was from 28.09 - 13.10 a room in a bungalow.
Departure there from Vnukovo by Turkish Airlines - no complaints. Convenient layout 2-4-2.
Transfer from the airport - we were met by a bus in very poor condition. Dirty, old and with broken armrests.
Check-in is fast and hassle-free.
Number - here the fun begins:
First number:
With a baby, we were settled with a view of the fence of the neighboring hotel, where the water park was located. Accordingly, we did not stay in it.
The room, by the way, is very tired. The furniture is shabby, the carpets are dirty, etc. But we paid attention to this in passing.
Number change 1:
They asked to be moved to another room - they gave the number 905.
Here I thought that my wife would have a tantrum - I have not seen such a collapse even in weak three-pointers.
Without exaggeration - everything could be photographed and filmed - everything is dead and terrible there!
Just look at the photos!
On the official website of the hotel, the photo of the club room is even nothing.
True, there is a note that the numbers will look like this only in 2019, and even then not all : )
And this PEGAS Touristik sells as 5*?? ? On the site, the tour operator Pegasus does not talk about 3*-4* or HV-1.
The room is damp, cold - the sun does not get into it. Bathroom is small and dirty.
From lighting - a couple of dead light bulbs.
The furniture looks like it came from a landfill.
You unfold the blanket - there is dampness under it.
We were just afraid of getting sick in this room.
Did the hotel try to solve our problem?
Very sluggish, as the problem is massive. There were 6 resettlements known to us in our race alone!
We were ready to pay extra for a normal room, but there were none (in the main building).
“We know that there is such a problem, so we will repair half of the bungalows in 2019” - this is the answer.
Did the Pegasus representative at the hotel try to solve our problem?
No. And to our statement - “We will fly home and sue Pegasus for the non-compliance of the hotel with the declared level! »
The answer was something like this: “Serve. Pegasus 25 years on the market. You will lose the case"
After our announcement, the photos of Papillon Belvil 5* on the Pegas website were no longer displayed. Coincidence, probably
I think there is no need to comment further on Pegasus' attitude to problems?
Did our agent try to fix the problem?
Yes.
Constantly wrote to Quality control, wrote to the hotel, etc. And we are very grateful for this.
Number change 2:
After some time, we were told that it was possible to move to room 3531 - lighter and with a shower instead of a bath. Of course, moving from room to room is not something you want to do while on vacation. But my wife's runny nose due to the dampness and dankness of room 905 forced us to move to another room.
This room is also tired, but at least there was sunshine and not so chilly.
However, dragging a stroller to the 3rd floor, of course, is still a pleasure.
And the pigeons that took a fancy to the roof over the balcony were constantly bombing. The balcony has always been in their waste products. Probably wealth.
Number change 3:
5 days before the end of the trip, it became possible to move to the main building.
Large rooms, look ok.
But, for some reason, they are also all shabby, although Papillon Belvil 5 * writes in their brochures that the repair was just recently.
Animation:
Someone praises. But the evening shows, not counting the imported animation, are weak.
The guys dance and open their mouths to music (for example, the musical Mama Mia) in old scenery - more like amateur performances than a serious show.
The game "Bingo" is quite dull, of course : (
Kids club, water park: All is well. They work with children. The water park is fun. Children have their own "city". No wonder the hotel is considered a children's hotel.
Territory: Large and green, as we wanted. True, there is rubbish on the territory in some places. Some pieces of scenery are scattered, old furniture, etc.
Sea: Gentle entrance. Stones first, then sand. sea like sea
Pools: In general, normal, there is enough space for everyone. The indoor heated pool is closed.
Cuisine and drinks: Everything is fine. Good selection of food and service. Friendly staff.
Return flight Nord Wind (Pegasus airline)
Terrible queues - some stood, according to them - 1.5 hours. The queues are most likely due to the surcharge for overweight luggage.
In general, no one argues, if 20 kg is possible, he is ready to pay 25 dollars for an overweight.
But you can only pay in CASH. Friends, this is the end, of course : (
Yes, by the way, they do not feed on their flights - this is for a fee.
On charters (and not on low-cost airlines) we meet this for the first time.
What is the result?
My wife got sick, and so did I. My daughter got sick on the last day of her vacation.
Half the people in the hotel, it seems to me, it is because of these rooms in the bungalow - they get sick.
There was often a queue to the hotel doctor. All snotty and coughing.
Illness, terrible number and ignorance from Pegasus, of course, spoiled the long-awaited vacation.
We are treating our daughter and recovering ourselves. Otupsk, which took a lot of strength : (
Adviсe:
1. If you go to Papillon Belvil - only to the main building.
2.
Medicines, and you will most likely need them, can be ordered at a pharmacy with delivery. You can ask to call the pharmacy at the reception. It's a popular service there.
3. Fly Pegasus - be prepared to take care of yourself on your own. In addition to “taking you to shopping”, most likely, they will not help you with anything.
We believe that Pegasus is deceiving its customers by providing false information about the product they are selling.
Did he try to somehow help correct the situation, offer compensation, etc.?
No. No way. At all.
We intend to continue to talk about our experience with Pegasus and the Papillon Belvil 5 * hotel and will seek compensation. It might be possible to get through.
If you have any questions - ask
Translated automatically from Russian. View original
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