Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
2.0
Cleanliness:
3.0
Food:
4.0
Amenities:
3.0
The most negative impression of the rest in the Turkish hotel "ELA QUALITY RESORT HOTEL" in the vicinity of Belek. This is not a 5 star, but an ordinary hotel! I had the displeasure of being there with my husband and grandson at the beginning of September.
It all started with problems with the settlement. Arrived early in the morning, and the settlement, it turns out, only from two o'clock in the afternoon. Where to go with things and a child - no one explains anything. Then they took me to a room overlooking the roof, and this despite the fact that we paid for a view of the forest! And only after the scandal were they able to take their own.
Breakfast was also not provided. Due to the unsuccessful settlement, we were already late for early and late breakfast, but none of the staff bothered to suggest where you could at least buy food and had to starve until dinner with a three-year-old child. There was no third place in the room, although this item was agreed upon when buying a ticket. At first they offered a playpen, and when we expressed our claims - a folding bed. They took a folding bed - it was broken, but the hotel workers refused to change it, citing the fact that they are all like that. The baby ended up sleeping with us.
Only after the scandal was it possible to achieve daily cleaning at a convenient time for us, because. baby sleeps during the day. There were also misunderstandings with dry cleaning and things were handed over after a conversation in raised tones.
When buying a ticket, we specifically chose a hotel that positions itself as the most convenient for children's holidays. There was nothing like it!
On the day of departure, we were also left without breakfast, despite the fact that the night before we had agreed with the staff that breakfast would be brought early.
And this is not the whole list of inconveniences and problems. It would seem that when buying a ticket to a 5-star hotel, almost the best on the coast, you have the right to count on attention to the guests, but you are faced with complete indifference and indifference.
The representative of the "Annex Tour" only promised to look into our complaints, but did not help in any way. Moreover, when we returned home, we wrote them a complaint about the spoiled vacation, but from the "Annex Tour" the answer came that none of the places we had listed had happened. The very form of the answer can be regarded as insulting, since the hotel administration and the Annex Tour management called all the claims we listed unfounded, they say this cannot be and (quote) "never before and no one complained. "
In a word, the wonderful vacation promised by the travel agency at the highest level in a five-star hotel, for which we paid a lot of money, turned out to be pure scam! It is not worth that kind of money and, truly, do not believe what is promised!
It all started with problems with the settlement. Arrived early in the morning, and the settlement, it turns out, only from two o'clock in the afternoon. Where to go with things and a child - no one explains anything. Then they took me to a room overlooking the roof, and this despite the fact that we paid for a view of the forest! And only after the scandal were they able to take their own.
Breakfast was also not provided. Due to the unsuccessful settlement, we were already late for early and late breakfast, but none of the staff bothered to suggest where you could at least buy food and had to starve until dinner with a three-year-old child. There was no third place in the room, although this item was agreed upon when buying a ticket. At first they offered a playpen, and when we expressed our claims - a folding bed. They took a folding bed - it was broken, but the hotel workers refused to change it, citing the fact that they are all like that. The baby ended up sleeping with us.
Only after the scandal was it possible to achieve daily cleaning at a convenient time for us, because. baby sleeps during the day. There were also misunderstandings with dry cleaning and things were handed over after a conversation in raised tones.
When buying a ticket, we specifically chose a hotel that positions itself as the most convenient for children's holidays. There was nothing like it!
On the day of departure, we were also left without breakfast, despite the fact that the night before we had agreed with the staff that breakfast would be brought early.
And this is not the whole list of inconveniences and problems. It would seem that when buying a ticket to a 5-star hotel, almost the best on the coast, you have the right to count on attention to the guests, but you are faced with complete indifference and indifference.
The representative of the "Annex Tour" only promised to look into our complaints, but did not help in any way. Moreover, when we returned home, we wrote them a complaint about the spoiled vacation, but from the "Annex Tour" the answer came that none of the places we had listed had happened. The very form of the answer can be regarded as insulting, since the hotel administration and the Annex Tour management called all the claims we listed unfounded, they say this cannot be and (quote) "never before and no one complained. "
In a word, the wonderful vacation promised by the travel agency at the highest level in a five-star hotel, for which we paid a lot of money, turned out to be pure scam! It is not worth that kind of money and, truly, do not believe what is promised!
Translated automatically from Russian. View original
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