Your rating of this hotel:
8.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
6.0
Cleanliness:
7.0
Food:
8.0
Amenities:
10.0
We traveled in a large group. Pegasus met us.
The hotel itself was very nice! Decoration, territory, beach at a decent level. The food is not bad, no one will go hungry. The rooms are spacious. But the rooms that we were offered had an unsightly view. At the request to change the room, the receptionist sent Pegasus to the meeting party, who behaved simply in a boorish way!
Having traveled to many countries, I have never met such an attitude! An employee named Elena and her colleague were just frankly rude to our group who came to the seminar, when checking in because of the chaos they created, they brought an elderly person to tears, answering that if she got a bad number, then this is her karma! An adult wanted to leave from there if the situation with the room is not resolved, and she was given a room with a view of the wall! (just a wall). She was told to roll. After these words, her blood pressure rose, they brought her to tears, we were already tired after arriving after a 6.5 hour flight, adding up to three rubles, and then these women frayed all the nerves. We waited several hours for a change of room, sitting with our suitcases at the reception, and they simply watched as we sat and waited, without doing anything. As a result, the senior manager of the hotel barely changed the room, apparently seeing the condition of the elderly person. The view from the window is not on the sea, but at least not on the wall.
Pegas employees apparently forgot that they are at work and we are their guests! We are not welcomed for free and treat people like that! ? Who allowed them? ! They spoke in their own language and laughed in our direction. These female employees of Pegas reeked of chauvinism. They treated us like cattle, shouted without choosing expressions, threw passports, to my indignation about why we were treated like that, they answered that we did not deserve anything else. I have no words! I am shocked by the behavior of their employees!
Will never use them again and will not recommend to others!
The hotel itself was very nice! Decoration, territory, beach at a decent level. The food is not bad, no one will go hungry. The rooms are spacious. But the rooms that we were offered had an unsightly view. At the request to change the room, the receptionist sent Pegasus to the meeting party, who behaved simply in a boorish way!
Having traveled to many countries, I have never met such an attitude! An employee named Elena and her colleague were just frankly rude to our group who came to the seminar, when checking in because of the chaos they created, they brought an elderly person to tears, answering that if she got a bad number, then this is her karma! An adult wanted to leave from there if the situation with the room is not resolved, and she was given a room with a view of the wall! (just a wall). She was told to roll. After these words, her blood pressure rose, they brought her to tears, we were already tired after arriving after a 6.5 hour flight, adding up to three rubles, and then these women frayed all the nerves. We waited several hours for a change of room, sitting with our suitcases at the reception, and they simply watched as we sat and waited, without doing anything. As a result, the senior manager of the hotel barely changed the room, apparently seeing the condition of the elderly person. The view from the window is not on the sea, but at least not on the wall.
Pegas employees apparently forgot that they are at work and we are their guests! We are not welcomed for free and treat people like that! ? Who allowed them? ! They spoke in their own language and laughed in our direction. These female employees of Pegas reeked of chauvinism. They treated us like cattle, shouted without choosing expressions, threw passports, to my indignation about why we were treated like that, they answered that we did not deserve anything else. I have no words! I am shocked by the behavior of their employees!
Will never use them again and will not recommend to others!
Translated automatically from Russian. View original
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