Rested with children, the beach, the sea is wonderful. The sand is lovely, there are free sunbeds. The pools are either clean or muddy. When we were muddy, we didn't swim there. They pour chlorine normally. Restaurant - we are tired, it seems that there was something to eat delicious, but it seems not. Fried eggs with no salt at all, incomprehensible porridge, soups were delicious.
… More ▾
Rested with children, the beach, the sea is wonderful. The sand is lovely, there are free sunbeds. The pools are either clean or muddy. When we were muddy, we didn't swim there. They pour chlorine normally.
Restaurant - we are tired, it seems that there was something to eat delicious, but it seems not. Fried eggs with no salt at all, incomprehensible porridge, soups were delicious. The meat is just like that. Cheeses in the morning are different, tasty, pakhvala in the evening is different tasty. The waiters deliver drinks, few people speak Russian and English and this is bad.
Fast food near the pool nothing so you can eat.
They didn’t drink much alcohol, but everything they drank was fine (beer, wine).
Ice cream is delicious.
It was frustrating that all the dishes were stained, take any plate, they are always dirty as if.
The rooms are different, we had two of them, one of them was big, the second was small (how lucky) they gave money at the entrance. Everything worked in the room, on the 8th day they found out that they were giving toothpaste with a brush))) we had not previously been provided. Cleaning is average, towels are changed every day, and the bed is about two days later.
There are very few ramps, with children it was difficult in terms of strollers, they reached the stairs and there the child was lowered in their arms and then behind the stroller, in short, there are no ramps at all. There are elevators, the main one is so stupid, then he goes back and forth. And only one elevator that goes to the 1st floor, where you can go outside. But he was on the other side of our room and just walked a lot.
The animators are weak, they didn’t make fun)) In the amphitheater, the volume just rolls over, I don’t understand there for the deaf shows, or what? Keep in mind that children hit harder.
Well, in general, in short, this is not 5 stars, but an average 4. Repairs, dishes and staff are lame. the cleanliness of the pool too.
Have a good rest everyone, if you are flying to Turkey for the first time, you will like it there. And so no)
Restaurant - we are tired, it seems that there was something to eat delicious, but it seems not. Fried eggs with no salt at all, incomprehensible porridge, soups were delicious. The meat is just like that. Cheeses in the morning are different, tasty, pakhvala in the evening is different tasty. The waiters deliver drinks, few people speak Russian and English and this is bad.
Fast food near the pool nothing so you can eat.
They didn’t drink much alcohol, but everything they drank was fine (beer, wine).
Ice cream is delicious.
It was frustrating that all the dishes were stained, take any plate, they are always dirty as if.
The rooms are different, we had two of them, one of them was big, the second was small (how lucky) they gave money at the entrance. Everything worked in the room, on the 8th day they found out that they were giving toothpaste with a brush))) we had not previously been provided. Cleaning is average, towels are changed every day, and the bed is about two days later.
There are very few ramps, with children it was difficult in terms of strollers, they reached the stairs and there the child was lowered in their arms and then behind the stroller, in short, there are no ramps at all. There are elevators, the main one is so stupid, then he goes back and forth. And only one elevator that goes to the 1st floor, where you can go outside. But he was on the other side of our room and just walked a lot.
The animators are weak, they didn’t make fun)) In the amphitheater, the volume just rolls over, I don’t understand there for the deaf shows, or what? Keep in mind that children hit harder.
Well, in general, in short, this is not 5 stars, but an average 4. Repairs, dishes and staff are lame. the cleanliness of the pool too.
Have a good rest everyone, if you are flying to Turkey for the first time, you will like it there. And so no)
Like
You like
Show other comments …
I stayed at this hotel with my husband and 5 year old son. We go to Turkey every year, for many years already, there is something to compare with. Unsanitary conditions are everywhere. The main restaurant on the floor, tables - dirt. staff, without gloves, sometimes without masks, long queues for food, little food, a million people, pouring food with a disgruntled face.
… More ▾
I stayed at this hotel with my husband and 5 year old son. We go to Turkey every year, for many years already, there is something to compare with. Unsanitary conditions are everywhere. The main restaurant on the floor, tables - dirt. staff, without gloves, sometimes without masks, long queues for food, little food, a million people, pouring food with a disgruntled face. There is no children's menu, no juices, no mojitos, no coffee, no champagne, and this is 5*!! ! There are not enough sun loungers on the beach, dirty plates, glasses in the sand, bars near the pools do not have time to serve, there are not many standard drinks. Pools stink of iodine. The service is terrible, the animators are terrible, no one ever said hello. There is nothing for children. Constantly there is no light, the air conditioner did not work in the room and we asked for 2 hours to fix it. The whole green area is crammed with sunbeds. It is immediately clear that there is no management, the staff is rude! The crappiest hotel ever! God forbid to go here!
Like
You like
• 6
We rested in this hotel together with a child of 5 years old, from September 9 to 16.2019 from Pegasus. Check-in is not earlier than 14-00, maybe even later. For a child, the third place is a folding ancient sofa, while it was not initially laid out at all, I had to re-apply to the reception to have it covered.
… More ▾
We rested in this hotel together with a child of 5 years old, from September 9 to 16.2019 from Pegasus. Check-in is not earlier than 14-00, maybe even later. For a child, the third place is a folding ancient sofa, while it was not initially laid out at all, I had to re-apply to the reception to have it covered. We were settled on the lowest floor, the smell of dampness is unbearable, the linen dries for a very long time, but there are pluses - when the sun rises on it is not as hot as on the other floors) Rooms are cleaned every day, towels are changed on demand.
The food can be said to be varied, but they add curry seasoning everywhere ((, a lot of fish, one day a week there were large shrimp. There is a children's table, but it is no different from an adult, a lot of spices and salt. The territory is large, beautiful, large turtles, eat apples from their hands) The sea is like a lagoon-turquoise, but muddy and dirty, you go in knee-deep and you can’t see your legs.
On the third day, the child fell ill with an enterovirus, there are a lot of them in Belek, they went to the doctor for insurance, a car came for us and took us to a private clinic - there are so many of our children there who have the Coxsackie virus, moreover, from different hotels. The hotel is more aimed at family holidays, there are few young people in it. The water in the pool is disinfected very simply, every evening huge canisters of diluted bleach are brought and poured into the pool around the entire perimeter (I would not recommend this hotel to anyone, it is dirty and has long been in need of a major overhaul!
The food can be said to be varied, but they add curry seasoning everywhere ((, a lot of fish, one day a week there were large shrimp. There is a children's table, but it is no different from an adult, a lot of spices and salt. The territory is large, beautiful, large turtles, eat apples from their hands) The sea is like a lagoon-turquoise, but muddy and dirty, you go in knee-deep and you can’t see your legs.
On the third day, the child fell ill with an enterovirus, there are a lot of them in Belek, they went to the doctor for insurance, a car came for us and took us to a private clinic - there are so many of our children there who have the Coxsackie virus, moreover, from different hotels. The hotel is more aimed at family holidays, there are few young people in it. The water in the pool is disinfected very simply, every evening huge canisters of diluted bleach are brought and poured into the pool around the entire perimeter (I would not recommend this hotel to anyone, it is dirty and has long been in need of a major overhaul!
Like
You like
Good afternoon. I want to share with everyone my deplorable experience of staying in this hotel. Upon arrival at the hotel at the reception, the employee Larisa was rude to my mother, girlfriend and me, answering our question if it is possible to put us in a quieter room, she answered in a raised voice that you will get what you paid for.
… More ▾
Good afternoon. I want to share with everyone my deplorable experience of staying in this hotel. Upon arrival at the hotel at the reception, the employee Larisa was rude to my mother, girlfriend and me, answering our question if it is possible to put us in a quieter room, she answered in a raised voice that you will get what you paid for. And laughing with the rest of the workers over us. Cleaning in the room leaves much to be desired, today we came and instead of changing the towel, the cleaner shook it off and put it back into the bathroom with the sand. No one changed the sheets and in general it seems that the cleaning is to pick up the trash. In the evening of one day we went to the so-called A la carte restaurant on the territory, terrible, just terrible, they brought us wine that was impossible to drink, we asked to change, they brought us another one but in the same glasses with lipstick. Nobody speaks English. My mom was poisoned by the local food, and when I went to the medical center, the doctor was not there, when I went to the reception they answered me, expect it's normal that the doctor is late, sit and wait. After being late for 20 minutes, a doctor came to work, who didn’t boom boom in English and spoke with me through an interpreter, my mother was shaking from poisoning, to which the doctor said go drink local kefir, but we don’t have any pills. The workers are rude, they don't care if you need something, I won't recommend anyone to come here. Tomorrow is our last day here and for the first time in our lives we want to leave as soon as possible. I forgot to mention the animation, it's just something like everything else in this hotel. Whoever gave this hotel 5 stars must have been drunk.
Like
You like
• 6
I express solidarity with the previous review on some points. Rested in June with a child and a grandmother. Initially, we requested a quiet room, because we love silence and the daytime sleep of the child is still relevant. Settled above the main restaurant with a corresponding constant noise and smell of food.
… More ▾
I express solidarity with the previous review on some points. Rested in June with a child and a grandmother. Initially, we requested a quiet room, because we love silence and the daytime sleep of the child is still relevant. Settled above the main restaurant with a corresponding constant noise and smell of food. They tried to change the room, they offer it only the next day and exclusively either above the bus parking, or on the roof with construction debris, or on huge buzzing air conditioners. We found the room ourselves, asked to go there, the condo in the room apparently works from the central console, because the temperature is not regulated. 3 times the masters were called, the answer is the same - everything works for you. And the fact that periodically blowing dull air does not bother anyone. Administrator Larisa responds rudely to requests to repair the necessary household appliances in the room, laughs after her and scoffs behind her back (seen a couple of times) - ". . . you yourself chose this number.....". So, due to malfunctions in the "5-star hotel" room: out of 7 sockets, 5 do not work, respectively, the refrigerator and floor lamp do not work, the sink does not leak, there is no lighting on the balcony at all. The result is if we had not paid more than 200 thousand rubles. and rested in a 3-star. hotel, you could close your eyes on some points, but 5 stars - sorry!! ! The hotel is far from quiet and such a room is not found in principle. Who wants silence - you DO NOT HERE (music by the pool rumbles all day, and in the evening smoothly flows into evening animation, including from neighboring hotels). The hotel management simply needs to review the staffing (in particular, we consider the replacement of the lady Larisa at the reception simply necessary).
Like
You like
• 5
Good afternoon. We rested in this hotel in May and everything would be fine if the sediment that remained from unreturned lost things. The first time I noticed that something was wrong when, after cleaning the room, I found my gold earrings in another corner near the mirror in the bathroom, hidden (I can’t call it otherwise) behind a paper hotel advertisement.
… More ▾
Good afternoon. We rested in this hotel in May and everything would be fine if the sediment that remained from unreturned lost things.
The first time I noticed that something was wrong when, after cleaning the room, I found my gold earrings in another corner near the mirror in the bathroom, hidden (I can’t call it otherwise) behind a paper hotel advertisement... and for a long time I couldn’t find them, of course in this place, because I did not put them there. .
Then the husband forgot the phone at the pool at night, when there were no visitors anymore, the workers took the phone and did not return it to the reception.
When we left, we forgot a brand new bottle of whiskey, not open in the room, when our friends came to pick it up the next day, they were told that they did not find anything...
For the first time we are faced with such lawlessness in Turkey, even in Egypt everything is given away in normal hotels.
Not giving lost things to tourists is not the level of five stars at all !!
A earnest request to the administration - select employees more carefully and have conversations about these moments or pay them more then since they are so needy . .
And put cameras at least . .
Definitely won't be back and won't recommend to anyone.
The first time I noticed that something was wrong when, after cleaning the room, I found my gold earrings in another corner near the mirror in the bathroom, hidden (I can’t call it otherwise) behind a paper hotel advertisement... and for a long time I couldn’t find them, of course in this place, because I did not put them there. .
Then the husband forgot the phone at the pool at night, when there were no visitors anymore, the workers took the phone and did not return it to the reception.
When we left, we forgot a brand new bottle of whiskey, not open in the room, when our friends came to pick it up the next day, they were told that they did not find anything...
For the first time we are faced with such lawlessness in Turkey, even in Egypt everything is given away in normal hotels.
Not giving lost things to tourists is not the level of five stars at all !!
A earnest request to the administration - select employees more carefully and have conversations about these moments or pay them more then since they are so needy . .
And put cameras at least . .
Definitely won't be back and won't recommend to anyone.
Like
You like
• 10
I liked the hotel in general, the food is varied, the service is good. There are always free sunbeds on the beach. Of course, as elsewhere, there are nuances, For example, mosquitoes : ) Especially in the evening, next to the sea. A la carte restaurants - I do not recommend, since the menu is the same as in the dining room for dinner or lunch.
… More ▾
I liked the hotel in general, the food is varied, the service is good. There are always free sunbeds on the beach. Of course, as elsewhere, there are nuances, For example, mosquitoes : ) Especially in the evening, next to the sea.
A la carte restaurants - I do not recommend, since the menu is the same as in the dining room for dinner or lunch. The bars were served by quite polite guys, something that I did not expect. Slightly annoying sales reps working on site.
In general, I liked the rest.
Only once the mood was spoiled by a photographer doing a photo session, and then offering to buy all your photos for $ 300, or for a minimum of $ 70-100 a few printed ones. When they refused, he was rude, which was very very unpleasant. He is Russian-speaking, rather than a Turk, but somewhere from the former Union Republics. If you will be in this hotel, I do not advise you to agree to a photo session. Everyone now has phones that allow you to take great pictures, they will remind you of a good vacation in Turkey and a warm summer : )
A la carte restaurants - I do not recommend, since the menu is the same as in the dining room for dinner or lunch. The bars were served by quite polite guys, something that I did not expect. Slightly annoying sales reps working on site.
In general, I liked the rest.
Only once the mood was spoiled by a photographer doing a photo session, and then offering to buy all your photos for $ 300, or for a minimum of $ 70-100 a few printed ones. When they refused, he was rude, which was very very unpleasant. He is Russian-speaking, rather than a Turk, but somewhere from the former Union Republics. If you will be in this hotel, I do not advise you to agree to a photo session. Everyone now has phones that allow you to take great pictures, they will remind you of a good vacation in Turkey and a warm summer : )
Like
You like
• 8
Rested with his wife and friends from 14 to 23 June 2017. The hotel is old, shabby, the batteries in the safe were constantly running low, they were constantly changing to old batteries. The food is monotonous, there is very little seafood, if there is fish, it is all bony, mussels were once, small and in the form of a salad, I have never seen such small shrimp, there were shrimp once.
… More ▾
Rested with his wife and friends from 14 to 23 June 2017. The hotel is old, shabby, the batteries in the safe were constantly running low, they were constantly changing to old batteries. The food is monotonous, there is very little seafood, if there is fish, it is all bony, mussels were once, small and in the form of a salad, I have never seen such small shrimp, there were shrimp once. The food is mostly chicken and turkey. Beef and lamb are rare. The room was cleaned 5 times in 10 days, although every day they hung a sign on the door that it was necessary to clean it. No bathrobes, had to beg. For some reason, only Europeans had branded beach bags, they gave us only on the last day of our stay. They bought a one-day excursion to Israel from their tour operator, the departure was at 2 am, in the evening they asked to prepare a lunch box and a drink, they wrote it down at the reception, at 2 am there were no lunch boxes, I had to make some kind of sandwiches in the launch bar on my own, we didn’t receive drinks, there were no packages or boxes for sandwiches. At the reception on the day of departure, I had to swear because of wrapping the suitcases with foil, it was agreed for $ 5, but at the last moment the price became $ 10 (as well as at the airport), although the suitcase is small. Wi-Fi is generally something, you can say it doesn’t exist at all, you run all day to set up your phone. The slides in the water park rarely worked. A la carte restaurants suddenly all became paid, 25 euros per person, in order to book, they wanted to order Mexican or Italian on the first day of arrival, they said that everything was booked 6 days in advance, and after that they generally said that only Turkish was free. On the beach and pool from 6 am, all the sunbeds are occupied with towels and clothes, in general, finding a place is a problem, a couple of times I had to lie on towels on the sand. Pavilions near the beach for an additional fee and by appointment, although in 10 days I saw there only 2 times that two pavilions were occupied, the rest were free. The animation is weak, for 10 days of stay they have already begun to repeat evening shows in the amphitheater. The animation was mainly carried out by the animators on their own, the artists were a couple of times, and then weakly and boringly. Alcohol all diluted. Cocktails are 80% shit.... Many bartenders don't know how to make them. The foam party was on the penultimate evening, they filled the basketball court with 30 cm of foam and turned on the music, no contests or animations. The Turkish party differed only in the presence of red napkins on the table in the dining room, kebab, and in the evening in the amphitheater a spinning dancer in a skirt. There are always queues for the gozleme, you wait at least 1-2 hours, although 3 women work, they are very slow. We have been resting in Turkey for 7 times already, I have not seen the worst service and hotel. Never again in this hotel. The only thanks I can say at the information desk is Sabina, she tried to help somehow, but she couldn’t change the entire system in the hotel alone.
Like
You like
• 10
• traveled 10 years ago
We actually had a very good rest. The employees of the mezzo tour were very pleased. The competent recommendations of our guide Timur allowed us to have a great time, meet very good professionals and just nice people and make a small but very necessary purchase. Minor imperfections don't really count. Not quite satisfied with the quality of cleaning in the rooms, monotonous food, terrible fruits, watermelons and melons (well, it's like for my taste).
… More ▾
We actually had a very good rest. The employees of the mezzo tour were very pleased. The competent recommendations of our guide Timur allowed us to have a great time, meet very good professionals and just nice people and make a small but very necessary purchase.
Minor imperfections don't really count. Not quite satisfied with the quality of cleaning in the rooms, monotonous food, terrible fruits, watermelons and melons (well, it's like for my taste).
Of the positive emotions - a magical sea with a sandy beach, on which turtles laid eggs 3 times in our 10 days (they were fenced off so that vacationers would not trample). When the sea was very rough (and at any other time), we had a wonderful relaxation pool at our service, where there were people from 16 and older. A large communal pool with a variety of animation and music for everyone, a children's pool, water slides. In the evening entertainment programs. In general, the rest was a success)))
Minor imperfections don't really count. Not quite satisfied with the quality of cleaning in the rooms, monotonous food, terrible fruits, watermelons and melons (well, it's like for my taste).
Of the positive emotions - a magical sea with a sandy beach, on which turtles laid eggs 3 times in our 10 days (they were fenced off so that vacationers would not trample). When the sea was very rough (and at any other time), we had a wonderful relaxation pool at our service, where there were people from 16 and older. A large communal pool with a variety of animation and music for everyone, a children's pool, water slides. In the evening entertainment programs. In general, the rest was a success)))
Like
You like
• 5
I was the third time and my impressions were good, but there is one trend, it's not in this hotel, but on tourist trips, the service on them is getting worse and worse every year, and the hotel is good, no complaints, and the service and staff at provided that if you are not stingy with a 2-5 dollar tip.
… More ▾
I was the third time and my impressions were good, but there is one trend, it's not in this hotel, but on tourist trips, the service on them is getting worse and worse every year, and the hotel is good, no complaints, and the service and staff at provided that if you are not stingy with a 2-5 dollar tip. The hotel looks presentable, good rooms, excellent rest and service. I advise you to visit and enjoy good Turkish service all inclusive.
Like
You like
• 6
Show more »
