Разочаровал Disappointed

In general, the hotel, on the one hand, has great service, food, animation, everything is super, but in the end the rest deteriorated from our safe, which was closed with our password, 500 euros and 600 dollars were stolen. It was something.... to spend 8 days in paradise and in the end spoil the rest like that. In this review, I will describe only this because I don’t want to write the same thing 100 times as in previous comments. So it was like this....for 8 days of my stay, I climbed into the safe to take a fotik, I type my password and it is not entered, I enter it again no, still and still I don’t want to . . I go to the reception saying they say: "I the safe won't open come open something must have happened to it. " They answered me: "Well, now we'll come, go to the room. " I went to the room and sat with my family waiting. A guy from the reception comes and with him a security guard with a typewriter of the same type as for a card that pays in the store by bank transfer.
I put this typewriter in the safe one time I played around with it in a couple of minutes and BAM the safe opened, we thanked him and he leaves the room. My wife takes out a dollar from a bag that was lying in a safe and says to me: "Go give security. " I went and gave him a dollar, my wife runs out and says that we have lost money. We return it and say that we have lost money. He calls the receptionist and talked to him in Turkish and tells us that we would go to the receptionist to sort it out. We come and say so and so that the money is gone. He tells me that Russian tourists crept into the room and broke into the safe (at that time the hotel was really packed with Russian tourists (CITTER)), I tell him that they say you are kidding us we live on the 3rd floor in the very last room on the one hand there are no balconies at all and on the other to someone else's room 2-3 meters. He immediately realized that he would not hang noodles. He began to reassure us, sent us to the room and said that everything would be resolved.
we accordingly did not go as we will soon fly out in 1.5 days. we went to the managers. In general, we probably ran around 4 or 5 managers. In the end, we reached the main one, the second after the owner. We talked with him, she tells us that this is the first time that he is generally in shock and does not know what to do. We tell him that they say return the money. He sculpts us that how do I know that you have exactly the amount that you say and not less, and so on. We tell him that these are your employees, there is no one else... Then he began to offer to extend our vacation for a week for free. Of course, we refused and began to beat that he returned the money. In general, they knocked out of him 600 dollars. Then somewhere in half a day we realized what was going on. They work in pairs as a bartender in a lobby bar and a waiter. The bartender watches while people are drinking at the bar. At this time, the waiter runs to the receptionist, takes the key through the fight and runs to the room,

through this machine from which the security came (the code is displayed on the machine so that you can close it so that it would not be visible that someone got in), he breaks open the safe, steals money and closes it with the same code. At this time, the bartender is on the nix. If people leave, he informs on the radio. we were lucky that the children often went to the room and most likely scared him off and he mixed up the code numbers and entered them incorrectly, so he got caught. Late in the evening there is a knock on the door of our room. I open it, people are standing and they say that they say it was your safe that was robbed, I say yes, they say that they have the same problem, they were also robbed and stole 400 euros and they also have a flight in a day. that is, the thief has information when people fly out and so that they do not have time to file a police report or make a brawl. in general like this. By the way, when I took the amount that was given to me as compensation, there were a lot of statements about theft.
So now my recommendations if you get into trouble. :
1) Do not panic, run to the reception, let them call the seryurit with this machine (they do not have the right to refuse you).
2) when the security comes, he is obliged to throw the last 100 entries into the safe from the safe to his typewriter, then he goes to himself and prints them out. Watch every movement of their hands, because they are such craftsmen that they even told some people without this typewriter that they had already looked at everything and there were no thefts. So go take it off and check everything. If you opened it with a typewriter or a PUK code (a code that almost no one knows, it opens all safes, a factory code), then in the printout there will be a MASTER mark in the column, remember this if there is, then you can safely dump them or call the police, they will not prove anything. and you can demand anything from them. So do not get lost, use my experience, I hope you will not need it. Good luck.
If this is not taken into account, then the hotel is good, this is not my first time in Turkey and everywhere I was in 5+, this is a good 5.