Отель далеко не 5*, слабая 4 The hotel is far from 5 *, weak 4

Terrible attitude towards vacationers, we live in a club room, the rooms are shabby, dark, damp, we were asked to change, we were refused, referring to the crowded hotel, in October that month, I don’t believe it! They said they were ready to change for $ 20 per person per day. Why don't you go to... Usually you give 100 bucks and change the number without any problems, but here the dachshund. It started to rain and the whole corridor in the room was in the water. It was a surprise that there were regular keys in the doors, and not magnetic ones. However, the whole room is full of g. . The territory is small, there is almost no animation, at the reception there is a good attitude only towards their Turks. We will never come here again. I never leave reviews, but this is overkill??? ? By the way, our flight was also delayed for 7 hours and the guide did not come to the meeting and did not contact us, complete indifference.