Service is very bad

Written: 6 july 2021
Travel time: 30 june — 9 july 2021
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 10.0
Food: 4.0
Amenities: 1.0
In Turkey, not for the first time, always stopped at the Anatalian coast. Because there is something to compare.
1. The check-in went quickly, as we stopped at 13.00. But when the bungalow was not fully occupied, they asked for the 2nd floor (to be the top one), we were "driven" to the 3rd floor and directly looking at the animation zones, which are now until 24.00, and the air conditioner works right under the window loudly!
in the voucher it was indicated and they asked for a quiet place themselves (were ready to pay extra) - they don’t give a damn. They came on July 3 again, having suffered in the evenings. They waved it off and only (the girl at the reception).
There is practically no animation during the day - no exercises, no water entertainment, practically nothing. But in the evening here - kapets for rest until 24.00. They said: "Now there is an epidemic, otherwise they would have endured it until 2 am. "
Why the hotel is declared as a family - it is not clear!

2. There are no comments on food. Just enough and varied. I was surprised by the paid a la carte, but declared as free.
3. Sea - the entrance is a pebble into which "a foot falls through. "

The beach is not cleaned.
The problem with sunbeds, as you can take as many towels as you want.
Therefore, the same people occupy many places near the pools and at the sea.
Put things in order!! ! This is a hotel - 5, as you wrote, and not a private sector!
4. The sun loungers on the beach are plastic, not new with mesh, as in neighboring hotels - in the absence of foam mattresses - unpleasant!
We decided to take a tent for 50 euros, so the whole day is exactly where people lie, lay new paths and dig in new tents! Although only 3 out of 10 are in demand.
Why not start work where there are no people (few tents are rented), and here, where it is rented, not continue in the evening or tomorrow?!
In general, management should be professional and take into account such moments.
We have never seen such a disgrace in the service, of course we will not come to the hotel again and will not recommend it.
Translated automatically from Russian. View original