Good day! I want to tell you why you should not choose this hotel. Our family are regular customers of the hotel chain and have lost count of how many times we have rested here. Recently, we rested in the Imperial because of the proximity to the airport (it's more convenient with kids). The LAST time was in September 2021 and that's what horror and what a disgusting attitude towards tourists had to face.
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Good day! I want to tell you why you should not choose this hotel. Our family are regular customers of the hotel chain and have lost count of how many times we have rested here. Recently, we rested in the Imperial because of the proximity to the airport (it's more convenient with kids). The LAST time was in September 2021 and that's what horror and what a disgusting attitude towards tourists had to face. We are still in shock and that is probably why I delayed the moment of writing a review for so long.
In September we came with our son and daughter 6 months for 3 weeks. After a week of stay, we went out with the children after dinner to the open terrace-bar through the lobby. The baby was placed on the couch. SUDDENLY THE CAT JUMPED ON THE POST AND SENT A JET (he marked the territory) DIRECTLY ON THE DAUGHTER. We are in shock, she yells. We run to the nurse, she spread her hands, says wash your face. We call Melissa from gestreleysh, she also makes a helpless gesture.
All weeping, I carried my daughter to the room to wash off this caustic urine.
Everything seemed to work out and the next day we began to demand at the reception to connect us with the hotel management. But every time we were connected with the same gestreleshn. Melissa at first said that all cats and cats are taken out of the territory, but after a couple of days we found a house for cats, where they are fed and watered, groomed and cherished. Then she began to tell that ...well, yes, there are cats, but we show them to the veterinarian, everyone has books with vaccinations. GOD! ! ! SO BADLY LIE...!! ! ! In the photo you see a cat from the Aqua bar. They go there and beg for meat, which is fried after dinner. People eat there. Can you imagine the situation? ? NONE! ! ! absolutely no one isolates cats from tables and people. By the way, the same cat jumped on the pole that separates the open area of the main restaurant from the terrace. That is, when there are no people, cats reign there.
Melissa began to say that they have incredible sanitation. Again in the photo you see stoves, garbage and food waste, nothing is closed! ! !
The last attempt to get an apology from the hotel managers was a conversation with the guy from the guest relation, from which I just slowly rolled to the floor. I quote.
- And let's not walk around up to about and say what you want from us? If you want, we will organize a transfer for you or an upgrade of the room. Well, come on, offer, and we'll think about it.
I didn’t manage to answer this rudeness: at that time my eldest son was vomiting in the bathroom, and later he was taken to the hospital and put under the system. Diagnosis: rotovirus. This, by the way, is another point from, laundering reputation, , . I have a screenshot of the correspondence, where Melissa claims that there are no sick children in the hotel. Apparently, we are, lucky, to the fullest. Our son was the only one who got sick.
Guys, I just wanted to be reassured, apologized and promised that the situation would not happen again: cats would not eat from my plate, a cat would not piss on my child ! ! ! Do you really think that my conscience will allow me to use this disgusting situation for material gain? !
Here is a conversation with Melissa
- We take out cats, but they come back. We can’t close the territory ...But we definitely don’t have dogs. (the photo of the dog on the beach was taken by the husband an hour after the conversation)
- Why did you build a house for cats and put food in bowls? For them to return home?
- Well, in every self-respecting hotel there is a house for cats, so it's customary. And, by the way, we show our cats to veterinarians and do vaccinations.
(I doubt this very much, but for the future, for the uninformed, I note that supervision by a veterinarian guarantees the absence of diseases only in domestic cats that do not have uncontrolled being on the street)
- Show veterinary books?
- They're at the vet. And in general, if we do not breed cats, then we will lose 80 percent of our customers.
- Do your clients come here with cats to talk?
- Our European customers are very fond of pets and we show our tolerance on purpose.
- Pets live at home, they are clean, they have no fleas or worms, and they relieve themselves in a tray, and not in the territory where children walk and crawl. We have not had a complaint from customers that children have been infected with worms.
-They can discover it even a few years after the vacation, and no one will even think that they caught this infection in a luxury hotel, as you position yourself.
-...
And yes, there are cats in many hotels in Turkey, if it is not a luxury hotel. In any case, customers must be warned in advance that they are and that no one controls the cats. Pregnant women come to the hotel, small children who crawl on the carpet in the lobby, in which a white cat freely lives. None of the waiters, and they are in order here, do not pay attention to her.
I can write a lot more about the shortcomings of the hotel. If you have any questions, you can email me at bliznets777@mail. ru.
The hotel has a lot of shortcomings that we tried not to notice, but this case was the last straw. FAREWELL DOLPHINS! ! ! WE LOVE YOU - YOU BETRAYED US!
P. S. The photos show the same sofa.
In September we came with our son and daughter 6 months for 3 weeks. After a week of stay, we went out with the children after dinner to the open terrace-bar through the lobby. The baby was placed on the couch. SUDDENLY THE CAT JUMPED ON THE POST AND SENT A JET (he marked the territory) DIRECTLY ON THE DAUGHTER. We are in shock, she yells. We run to the nurse, she spread her hands, says wash your face. We call Melissa from gestreleysh, she also makes a helpless gesture.
All weeping, I carried my daughter to the room to wash off this caustic urine.
Everything seemed to work out and the next day we began to demand at the reception to connect us with the hotel management. But every time we were connected with the same gestreleshn. Melissa at first said that all cats and cats are taken out of the territory, but after a couple of days we found a house for cats, where they are fed and watered, groomed and cherished. Then she began to tell that ...well, yes, there are cats, but we show them to the veterinarian, everyone has books with vaccinations. GOD! ! ! SO BADLY LIE...!! ! ! In the photo you see a cat from the Aqua bar. They go there and beg for meat, which is fried after dinner. People eat there. Can you imagine the situation? ? NONE! ! ! absolutely no one isolates cats from tables and people. By the way, the same cat jumped on the pole that separates the open area of the main restaurant from the terrace. That is, when there are no people, cats reign there.
Melissa began to say that they have incredible sanitation. Again in the photo you see stoves, garbage and food waste, nothing is closed! ! !
The last attempt to get an apology from the hotel managers was a conversation with the guy from the guest relation, from which I just slowly rolled to the floor. I quote.
- And let's not walk around up to about and say what you want from us? If you want, we will organize a transfer for you or an upgrade of the room. Well, come on, offer, and we'll think about it.
I didn’t manage to answer this rudeness: at that time my eldest son was vomiting in the bathroom, and later he was taken to the hospital and put under the system. Diagnosis: rotovirus. This, by the way, is another point from, laundering reputation, , . I have a screenshot of the correspondence, where Melissa claims that there are no sick children in the hotel. Apparently, we are, lucky, to the fullest. Our son was the only one who got sick.
Guys, I just wanted to be reassured, apologized and promised that the situation would not happen again: cats would not eat from my plate, a cat would not piss on my child ! ! ! Do you really think that my conscience will allow me to use this disgusting situation for material gain? !
Here is a conversation with Melissa
- We take out cats, but they come back. We can’t close the territory ...But we definitely don’t have dogs. (the photo of the dog on the beach was taken by the husband an hour after the conversation)
- Why did you build a house for cats and put food in bowls? For them to return home?
- Well, in every self-respecting hotel there is a house for cats, so it's customary. And, by the way, we show our cats to veterinarians and do vaccinations.
(I doubt this very much, but for the future, for the uninformed, I note that supervision by a veterinarian guarantees the absence of diseases only in domestic cats that do not have uncontrolled being on the street)
- Show veterinary books?
- They're at the vet. And in general, if we do not breed cats, then we will lose 80 percent of our customers.
- Do your clients come here with cats to talk?
- Our European customers are very fond of pets and we show our tolerance on purpose.
- Pets live at home, they are clean, they have no fleas or worms, and they relieve themselves in a tray, and not in the territory where children walk and crawl. We have not had a complaint from customers that children have been infected with worms.
-They can discover it even a few years after the vacation, and no one will even think that they caught this infection in a luxury hotel, as you position yourself.
-...
And yes, there are cats in many hotels in Turkey, if it is not a luxury hotel. In any case, customers must be warned in advance that they are and that no one controls the cats. Pregnant women come to the hotel, small children who crawl on the carpet in the lobby, in which a white cat freely lives. None of the waiters, and they are in order here, do not pay attention to her.
I can write a lot more about the shortcomings of the hotel. If you have any questions, you can email me at bliznets777@mail. ru.
The hotel has a lot of shortcomings that we tried not to notice, but this case was the last straw. FAREWELL DOLPHINS! ! ! WE LOVE YOU - YOU BETRAYED US!
P. S. The photos show the same sofa.
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The hotel is good, I liked everything: room, food, service, location. Everything is fine. But, one negative episode ruined a wonderful holiday in the end. A trifle by and large, but still. We left the hotel early in the morning and in the evening we agreed that lunch boxes would be prepared for us in the morning (we were assured that everything would be fine).
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The hotel is good, I liked everything: room, food, service, location. Everything is fine. But, one negative episode ruined a wonderful holiday in the end. A trifle by and large, but still. We left the hotel early in the morning and in the evening we agreed that lunch boxes would be prepared for us in the morning (we were assured that everything would be fine). As a result, in the morning we were told that they do not issue lunch boxes. With a hungry child, we went to the airport without salty slurping. It seems like a trifle, but it was very unpleasant that we were deceived. In general, for such a hotel it is somehow strange. I'm taking off stars for that alone, but it was really good. I also want to add that not all rides in the amusement park worked.
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The hotel is excellent, fresh rooms, a chic mini-bar, the reception responds to any question instantly. The animation is on the level, the children were delighted with the prizes - bags, T-shirts, wallets, the older child even won a massage). Food in the dining room with a huge selection. The waiters bring everything on demand.
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The hotel is excellent, fresh rooms, a chic mini-bar, the reception responds to any question instantly. The animation is on the level, the children were delighted with the prizes - bags, T-shirts, wallets, the older child even won a massage). Food in the dining room with a huge selection. The waiters bring everything on demand. There are a couple of nuances, namely: cleaning - depends on the cleaner, even with the presence of a dollar, they clean it every other time. Once is good, the second is just for show. There were problems with cosmetics (gel, shampoo). Very often, in the absence of the above, they did not add, although the number of the family and one bottle of shampoo or gel for five was clearly not enough. But the receptionist very quickly eliminated this shortcoming. We rested in the Dolphin hotel chain in 2018. The water park is frankly no, designed for small children. But as for me, Dolphin Botanic is greener, the quality of smoothies, natural juices is much higher, the water park is a cut above. And in Imperial, fresh juices were very often diluted with water 50/50. As for such a network and given that it is 5 stars, such things are probably unacceptable. But they probably decided to save money in quarantine. But the sea and the hotel itself compensate for these shortcomings.
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A hotel with a high level in every sense: reception workers, room service workers. Everyone is friendly, they will always help. The design of the hotel is chic, the rooms, the restaurant are all very nice, stylish and modern. They gave us a room overlooking the sea, where there was everything you needed - slippers, bathrobes, even a free mini bar, which was updated every day.
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A hotel with a high level in every sense: reception workers, room service workers. Everyone is friendly, they will always help.
The design of the hotel is chic, the rooms, the restaurant are all very nice, stylish and modern. They gave us a room overlooking the sea, where there was everything you needed - slippers, bathrobes, even a free mini bar, which was updated every day.
The food is so varied, we were very surprised at how many types of dishes there were. Heated swimming pools, bars, discos. Rich infrastructure. We will definitely come back here again.
The design of the hotel is chic, the rooms, the restaurant are all very nice, stylish and modern. They gave us a room overlooking the sea, where there was everything you needed - slippers, bathrobes, even a free mini bar, which was updated every day.
The food is so varied, we were very surprised at how many types of dishes there were. Heated swimming pools, bars, discos. Rich infrastructure. We will definitely come back here again.
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Europeans and Russians resting here. The hotel is positioned as a deluxe hotel. The 10-storey building is located in such a way that the view from the rooms is different - both to the sea, and to the garden, pools, and to the surroundings, and there are also rooms without a street view, with a view and access to the hotel lobby.
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Europeans and Russians resting here. The hotel is positioned as a deluxe hotel.
The 10-storey building is located in such a way that the view from the rooms is different - both to the sea, and to the garden, pools, and to the surroundings, and there are also rooms without a street view, with a view and access to the hotel lobby. The rooms are spacious, they provide everything you need for a comfortable stay: bathrobes, slippers, bath accessories, minibar, wine and fruit in the room, coffee, tea. The Junior Suites also have a coffee machine.
Wi-Fi, the availability of which is now increasingly of concern to all tourists, is provided free of charge throughout the hotel and in the rooms. But there is a password that you will receive upon check-in.
Good, varied food, including seafood and various delicacies, vegetarian and diet menus, aged alcohol (for a fee). 9 A la carte, each of which can be visited 1 time per stay for free.
For children, there is a children's menu and canned food from Hip, fruit and vegetable purees.
The beach is well equipped, there are piers. Umbrellas, mattresses, sun loungers - free of charge. On the beach there are tents for secluded relaxation, the cost is 20-25 €.
You can read about entertainment in the description of the hotel on TurPravda. Disco every day from 23:00 in the hotel's disco club.
The hotel does not accommodate 2 men in the same room.
Tours to the hotel Delphin Imperial Lara 5 * - Travel Agency "Hot Line", www. hot. com. ua +38(044)599-46-30, +38(050)346-4599, +38(067)462-9242
The 10-storey building is located in such a way that the view from the rooms is different - both to the sea, and to the garden, pools, and to the surroundings, and there are also rooms without a street view, with a view and access to the hotel lobby. The rooms are spacious, they provide everything you need for a comfortable stay: bathrobes, slippers, bath accessories, minibar, wine and fruit in the room, coffee, tea. The Junior Suites also have a coffee machine.
Wi-Fi, the availability of which is now increasingly of concern to all tourists, is provided free of charge throughout the hotel and in the rooms. But there is a password that you will receive upon check-in.
Good, varied food, including seafood and various delicacies, vegetarian and diet menus, aged alcohol (for a fee). 9 A la carte, each of which can be visited 1 time per stay for free.
For children, there is a children's menu and canned food from Hip, fruit and vegetable purees.
The beach is well equipped, there are piers. Umbrellas, mattresses, sun loungers - free of charge. On the beach there are tents for secluded relaxation, the cost is 20-25 €.
You can read about entertainment in the description of the hotel on TurPravda. Disco every day from 23:00 in the hotel's disco club.
The hotel does not accommodate 2 men in the same room.
Tours to the hotel Delphin Imperial Lara 5 * - Travel Agency "Hot Line", www. hot. com. ua +38(044)599-46-30, +38(050)346-4599, +38(067)462-9242
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The luxurious deluxe hotel is surrounded by a chic palm garden. The hotel has a sandy and pebbly beach where you can enjoy the gentle Mediterranean sun and water activities. But the trip almost fell through due to the lack of tickets at the air ticket office. guests have a water park, babysitting services and multilingual animation.
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The luxurious deluxe hotel is surrounded by a chic palm garden. The hotel has a sandy and pebbly beach where you can enjoy the gentle Mediterranean sun and water activities. But the trip almost fell through due to the lack of tickets at the air ticket office. guests have a water park, babysitting services and multilingual animation.
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Now I'm resting in Dolphin Imperial, I'm leaving soon. Feedback: the hotel is chic inside and out (interior, design), the territory is a little different from the hotel (relatively small for this healthy building), there is a relax pool, an aqua bar with a stage, an amusement park (water slides, a Ferris wheel, a train, a carousel and a pendulum boat) , miniclub (for children), a snack bar with a large stage (where the highlight of the evening program is held - the main show), guzleme cafe, other pools, a beach and a pier with a bar.
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Now I'm resting in Dolphin Imperial, I'm leaving soon. Feedback: the hotel is chic inside and out (interior, design), the territory is a little different from the hotel (relatively small for this healthy building), there is a relax pool, an aqua bar with a stage, an amusement park (water slides, a Ferris wheel, a train, a carousel and a pendulum boat) , miniclub (for children), a snack bar with a large stage (where the highlight of the evening program is held - the main show), guzleme cafe, other pools, a beach and a pier with a bar. There are sandy volleyball courts with a net in the distance, shops in the basement of the hotel, a Camelot bar, a la carte restaurants, a cinema, and paid entertainment: an internet club, vending machines for children, billiards. In general, a large golden cage.
The big fat spot on the chic “dress” of the hotel is the service at the evening show of the hotel on the stage of the snack bar, where, like a drop of water, the whole “rotten” essence of the hotel is reflected. And this stain, apparently, will not be removed soon and crosses out all the rich decoration of the hotel. If local Turks say about some luxury hotels: earned a good reputation - now earns a bad one, then DI, not having time to open, immediately began to earn a bad reputation among vacationers from the CIS. At the evening show, polite and boorish discrimination is visible, at least towards Kazakhstanis. The waiters do not have time and therefore they are given the installation to serve first of all the Europeans. In front of my eyes, foreigners were immediately brought an order, but we observed 3 times, made an order, but did not wait for what was ordered. I could not stand it and went up to these lying bastards in white (senior managers in charge of general control) and directly asked: Do we need to reserve service a day in advance or self-service for CIS citizens? One of them, it seems Mehmet, turned on the fool, began to apologize, approached his wife, promised us to personally bring the order and covered himself. I was ready for this, such types deliberately provoke a scandal, enjoy it, while making round eyes: what happened? Atanyn basy mehmet for you, consider a voucher for a zyaket (donation) to your wretched hotel. The greed of the owners of the hotel to expand the staff of waiters makes the seemingly good guys lie and dodge. They bring another first ready cocktail, passing it off as an order, or grab a sipped cocktail from another table. The Turks are targeting Europeans, appeasing them to the detriment of tourists from the CIS, considering the latter as second-class people - "sponsors" of the hotel.
Therefore, nothing depends on managers like Sergey Morozov, who also turns on the fool (what number you are from, although it is determined from which number they are calling). Maybe some people are satisfied with a satisfying life (there is something to eat and drink, we will be silent), but for me, rest is first of all respect. I have nothing against foreigners, they themselves were uncomfortable that they were quickly served.
Animation - sucks utterly, or rather it does not exist at all (once I saw two dead animators near the entrance to the main restaurant and that's it). Children's animation is a complete zero. I went once with my daughter - zero reactions, they sit drawing something for themselves, then at my appeal - a turn of the head and a smile, as if they had just “noticed” it. But then, before the evening show on the stage, they invite you again the next day to the miniclub, as if they were just waiting. What for?
The train ride of waiters with loud chants, like training, is incomprehensible. What is the use of this if there is no service? Maybe they are vacationers, not us? In general, I do not recommend.
The big fat spot on the chic “dress” of the hotel is the service at the evening show of the hotel on the stage of the snack bar, where, like a drop of water, the whole “rotten” essence of the hotel is reflected. And this stain, apparently, will not be removed soon and crosses out all the rich decoration of the hotel. If local Turks say about some luxury hotels: earned a good reputation - now earns a bad one, then DI, not having time to open, immediately began to earn a bad reputation among vacationers from the CIS. At the evening show, polite and boorish discrimination is visible, at least towards Kazakhstanis. The waiters do not have time and therefore they are given the installation to serve first of all the Europeans. In front of my eyes, foreigners were immediately brought an order, but we observed 3 times, made an order, but did not wait for what was ordered. I could not stand it and went up to these lying bastards in white (senior managers in charge of general control) and directly asked: Do we need to reserve service a day in advance or self-service for CIS citizens? One of them, it seems Mehmet, turned on the fool, began to apologize, approached his wife, promised us to personally bring the order and covered himself. I was ready for this, such types deliberately provoke a scandal, enjoy it, while making round eyes: what happened? Atanyn basy mehmet for you, consider a voucher for a zyaket (donation) to your wretched hotel. The greed of the owners of the hotel to expand the staff of waiters makes the seemingly good guys lie and dodge. They bring another first ready cocktail, passing it off as an order, or grab a sipped cocktail from another table. The Turks are targeting Europeans, appeasing them to the detriment of tourists from the CIS, considering the latter as second-class people - "sponsors" of the hotel.
Therefore, nothing depends on managers like Sergey Morozov, who also turns on the fool (what number you are from, although it is determined from which number they are calling). Maybe some people are satisfied with a satisfying life (there is something to eat and drink, we will be silent), but for me, rest is first of all respect. I have nothing against foreigners, they themselves were uncomfortable that they were quickly served.
Animation - sucks utterly, or rather it does not exist at all (once I saw two dead animators near the entrance to the main restaurant and that's it). Children's animation is a complete zero. I went once with my daughter - zero reactions, they sit drawing something for themselves, then at my appeal - a turn of the head and a smile, as if they had just “noticed” it. But then, before the evening show on the stage, they invite you again the next day to the miniclub, as if they were just waiting. What for?
The train ride of waiters with loud chants, like training, is incomprehensible. What is the use of this if there is no service? Maybe they are vacationers, not us? In general, I do not recommend.
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Super hotel! Our rooms were super, the food is good, the children have something to eat, sea fruits, sweets too, even quails and frog legs are fried. The design of the hotel is impressive, the beach is very clean, on the territory of the amusement park, water park, children's playground. Super animations every evening: fire show, ballroom dancing, national dances, etc.
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Super hotel! Our rooms were super, the food is good, the children have something to eat, sea fruits, sweets too, even quails and frog legs are fried. The design of the hotel is impressive, the beach is very clean, on the territory of the amusement park, water park, children's playground. Super animations every evening: fire show, ballroom dancing, national dances, etc. etc. And the coolest thing is that you don’t need to go anywhere for soft drinks, lie in your bungalow, or on a sun lounger and girls on roller skates will bring you whatever you want! So those who have not been to Delphin Imperial Lara should go there!
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It was like I was in paradise. Thanks to everyone who works at this hotel.
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It was like I was in paradise. Thanks to everyone who works at this hotel.
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• traveled 13 years ago
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