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"Atlas Beach Hotel 4*" and "Atlas Hotel 4*" in Alanya belong to the same chain?
According to the contract, we were supposed to rest at the "Atlas Beach Hotel 4 *" in Alanya, but by mistake we were issued at the "Atlas Hotel 4 *". In the travel agency, in order not to be responsible for our mistake, we were told that "Atlas Hotel 4 *" refers to the hotel chain "Atlas Beach Hotel 4 *" and that they had the right to replace the hotel. Interested in answers to the questions: is there one owner in them? Is the travel agency right? Is it possible to say that these hotels have retained their "star rating"? Thanks a lot for the replies!
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Answers • 16
even if it's one network it doesn't change anything. you paid for atlas beach and you must live in it. simple agency negligence.
I looked at Pegasus prices. Atlas Beach is 100% more expensive than I wanted. there that perhaps you are dealing with the usual fraud in a travel agency
I looked at Pegasus prices. Atlas Beach is 100% more expensive than I wanted. there that perhaps you are dealing with the usual fraud in a travel agency
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answered 11 years ago
and atlas beach across the road from the beach and everything on the beach is free
Atlas wanted it to be the second line, the bus goes to the beach and everything is paid on the beach.
I would advise you to swear with the agency and demand the hotel for which you paid.
if anything, call the tour operator, complain about the agency, say that you have been deceived, etc.
Atlas wanted it to be the second line, the bus goes to the beach and everything is paid on the beach.
I would advise you to swear with the agency and demand the hotel for which you paid.
if anything, call the tour operator, complain about the agency, say that you have been deceived, etc.
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answered 11 years ago
I completely agree with Sandra - it's not for nothing that the word "beach" in the name of the hotel is a beach, a different level of hotels - they slipped you worse and cheaper.
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answered 11 years ago
well, their ratings are different; atlas beach has a solid 4ka, there is not a single negative review for this year, but atlas wanted a rating of 3 with a penny and reviews are more negative than positive
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answered 11 years ago
be sure to swear with the agency, here is either their negligence or deceit
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answered 11 years ago
In the sense of "by mistake issued"? And what price did you pay? These hotels cost differently. And what hotel is registered in your application?
If a scourge is registered in the application, but they want to send it to the wanted, then there is no need to swear - just take the money and don’t poke your nose at this agency anymore.
And if in words they told you about the scourge, but in the application they wrote down they wanted, but you didn’t notice, then these are just natural scammers. I don’t know what kind of scourge is there, then I passed by the atlas of the hotel on the way to Alanya ...
Of course, you won’t wish the enemy ... I thought he was 3 *
If a scourge is registered in the application, but they want to send it to the wanted, then there is no need to swear - just take the money and don’t poke your nose at this agency anymore.
And if in words they told you about the scourge, but in the application they wrote down they wanted, but you didn’t notice, then these are just natural scammers. I don’t know what kind of scourge is there, then I passed by the atlas of the hotel on the way to Alanya ...
Of course, you won’t wish the enemy ... I thought he was 3 *
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answered 11 years ago
In any case, this is a scam, I do not believe in such mistakes! Go and demand even any 4 *, if this is not there + discounts and other privileges for moral damage.
They wrote "under the contract", as I understand it, it was already turned over to you in Turkey. Since one hotel is written in the contract, and rested in another, even though the system is the same, demand from TA that TA correct its mistake!
They wrote "under the contract", as I understand it, it was already turned over to you in Turkey. Since one hotel is written in the contract, and rested in another, even though the system is the same, demand from TA that TA correct its mistake!
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answered 11 years ago
Many thanks to everyone for the replies! My husband and I decided to sue the travel agency.
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answered 11 years ago
So, have you already rested or are you just going to? if so, then go to court.
and if you are just going - call the tour operator first and try to solve the problem with the hotel so as not to spoil the vacation.
and yet - I have not found anywhere that Atlas is a hotel chain. and in general two hotels are not yet a network)))
and if you are just going - call the tour operator first and try to solve the problem with the hotel so as not to spoil the vacation.
and yet - I have not found anywhere that Atlas is a hotel chain. and in general two hotels are not yet a network)))
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answered 11 years ago
We have already rested, if it can be called rest. From Turkey, we constantly called TA, they apologized and said that they would quickly solve the problem of relocating us to another hotel. But they didn't succeed. We were told on the phone: "Catch the positive from what is!". Already at home in TA they explained that this is one chain and it is possible to replace hotels. I also did not find information about the Atlas hotel chain anywhere. We are almost ready to file a claim, we will soon go to court.
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answered 11 years ago
you are doing right.
If you bought one hotel on a tour package, and they provided you with another one, then firstly: you had to sign a paper that you had no complaints and if you bought 4, then in the case of a full check-in of the hotel you should have been settled in a hotel higher class and or at least the same. If they did not have a better hotel or a hotel of the same level, it is possible to check you into a hotel of a lower level with your consent and with CASH COMPENSATION! In your case, you were simply deceived. Be sure to go to court!
If you bought one hotel on a tour package, and they provided you with another one, then firstly: you had to sign a paper that you had no complaints and if you bought 4, then in the case of a full check-in of the hotel you should have been settled in a hotel higher class and or at least the same. If they did not have a better hotel or a hotel of the same level, it is possible to check you into a hotel of a lower level with your consent and with CASH COMPENSATION! In your case, you were simply deceived. Be sure to go to court!
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answered 11 years ago
orbittours - 100%. I’ll add, but what does a hotel chain or not a chain have to do with it? An example, a close orbittours - in Sharm there is a Radisson (certainly a well-known network) 5 *, the first line, and behind it is the Park Inn 4 * of the same Rzdisson. Differences in everything, and of course in the price. So network or not network is nonsense.
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answered 11 years ago
Yes, there are many examples, the hotel chain in Turkey is AKKA, but they are even in different places on the coast.
I recommend taking a written paper from TA that this is a NETWORK of hotels, be sure to look at what is in the contract, how the hotel is written, and whether you agreed to one of the hotels of the chain or a specific hotel. And stand on that !!!
I recommend taking a written paper from TA that this is a NETWORK of hotels, be sure to look at what is in the contract, how the hotel is written, and whether you agreed to one of the hotels of the chain or a specific hotel. And stand on that !!!
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answered 11 years ago