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I made an advance payment for a tour to Turkey in December 2020. On February 18, 2021, I refused this tour. Tour operator Biblio-Globus promised to return the money with a fine of 20%. But did not return. How to return?
I made an advance payment for a tour to Turkey in December 2020. On February 18, 2021, I refused this tour. Tour operator Biblio-Globus promised to return the money with a fine of 20%. But did not return. How to return?
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Answers • 5
Did they promise in writing or in words? You can write a letter to the TO demanding a refund. If they pull, (and, most likely, it will), then only through the courts.
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answered 4 years ago
The issue has been discussed many times.
A fairly effective method is to file a complaint with the Ministry of Economy (licensing tour operator activities), the Derzhprodspozhivsluzhbu.
A fairly effective method is to file a complaint with the Ministry of Economy (licensing tour operator activities), the Derzhprodspozhivsluzhbu.
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answered 4 years ago
Well kamon, to promise does not mean to marry. What is written in your contract? And there's a lot to be promised.
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answered 4 years ago
Tour operators also send an advance payment, so there is often PHYSICALLY NOTHING to return to them. The easiest way is to agree to "pick the amount" through some tour at some time.
But you, as I understand it, are from Russia. Agree on a ticket to Sochi, otherwise you won’t get this either. Something for the Russians in Turkey is not to be seen ...
Perhaps the travel agency will agree to issue some kind of "certificate" for this amount. They often do that. Anyway, the airlines. Ask if such a certificate can be used in partner agencies.
In any case, a certain document, according to which they undertake to provide you with something for a certain amount, is better than your contract for the purchase of a ticket. Well, if for the court.
But you, as I understand it, are from Russia. Agree on a ticket to Sochi, otherwise you won’t get this either. Something for the Russians in Turkey is not to be seen ...
Perhaps the travel agency will agree to issue some kind of "certificate" for this amount. They often do that. Anyway, the airlines. Ask if such a certificate can be used in partner agencies.
In any case, a certain document, according to which they undertake to provide you with something for a certain amount, is better than your contract for the purchase of a ticket. Well, if for the court.
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answered 4 years ago
