испорченный отдых! ruined holiday!

They flew to rest in Turkey, from 29.08. 19 to 05.09. 2018 at Orange County Alanya Hotel. And so in order.
Check in:
When checking in, we paid extra for a room with a sea view, asking for a higher floor (there are 7 of them in the hotel), we were asked to wait and were given the 2nd floor, explaining that the rooms above were not available, although 15 minutes later, they settled a local couple on the 6th floor! According to reviews, we have repeatedly read that even without an extra charge they gave rooms with a sea view. Okay, forgot, thought it seemed : )
Food:

Arriving for lunch, we were unpleasantly surprised by both the diet and the lack of free Pure! tables, not only did they not have time to clean them up, simply no one was going to clean them up. When they saw us at the table with plates in their hands, the staff defiantly turned away and went the other way. And having achieved a clean tablecloth, they either didn’t bring us cutlery or left dirty ones! ! The staff simply did not want to work and it was on everyone's face!
It was the same at dinner, tables were set only for locals and drinks were served only to locals. For 7 days, only 1 time the boy asked what we would like from drinks, although they have trolleys with them. Standing in line for ice cream, we were always reluctantly put a portion in a waffle, although again they piled on the locals so that it flowed on our hands!
There was NO seafood for a single day! In principle, there is nothing besides chicken, the choice is chicken wings, thighs and always dry fillets!
Alcohol:
Ultra includes the presence of imported alcohol, that's a fact. There is not a single name in this hotel, nothing! It is impossible to drink local wine, it is diluted alcohol! Beer is more like water, local spirits are even less attractive. Fortunately, a nice girl working downstairs at a computer with clients and their problems suggested that from tolerable drinks in this hotel there is champagne at the Lobi Bar, and then it started!
On the first day, they poured us soft drinks for children and said that they mixed up the bottle (3 times the situation), on the second day they thought that it was paid and was not included in the concept of the hotel, after which they went to figure it out, called the manager and after a while they found out that it was for everyone free of charge, apologized and sent a bottle to the room. On the 3rd day, the story repeated itself, already another bartender named Musa, nevertheless decided to show that he was the main one and refused to give champagne, the management was called again, I was already brought to tears and much more related to this, the main manager Erhan apologized for a long time, promised every day number on the bottle, but no one kept the promise.
Territory:
Going downstairs, there was a feeling that they went out into the street or ended up in a bazaar. Shops are built in below and passing by to the pool, they are still trying to drag you there!
At the time of our stay at the hotel, 95 rested on the territory !!

percent of the locals (in hijabs), with children, I think there is no need to explain further !! ! Can you imagine how you swim in the pool when a black veil on a burqa with children floats around you, and all their husbands look only at you naked? ? There was a feeling that we went to their house, this is a complete failure and a completely ruined vacation!
A girl working on beach towels, turning her face away, threw them on the table every day, how so ? ! Drinks were poured, spilling on the table casually and reluctantly, is it 5 stars??

Conclusion:
The hotel does not pull on a five-star hotel, the service is completely absent, the staff is unfriendly.