Not bad, BUT

Written: 7 october 2020
Travel time: 29 september — 6 october 2020
Who does the author recommend the hotel to?: For families with children; For recreation with friends, for young people
Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 4.0
Cleanliness: 8.0
Food: 9.0
Amenities: 9.0
Let's start with a fly in the ointment. Completely different attitude towards local guests and ours. You go to the bar, ask for beer in a glass, and they give you in plastic and pour half a glass of foam, the Turks come up and pour it as it should be in the glass. You come up and ask for a cocktail card, the barmaid in the lobby just turns around and leaves, a local even comes up, even out of turn, they let him in and serve him. In general, a third of the attendants stupidly ignores and disrespects Russian speakers. At the disco, local drunks pester our women and it doesn’t matter if she wants it or not, just make a remark or start pointing out that they are wrong, their crowd immediately gathers and the guards intercede for them right there.
We were not proud to write this problem to the feedback, in response, the local Russian-speaking representative said that he would solve everything (although nothing had changed, absolutely nothing) and would send us a compliment from the hotel. So, for the fact that you are frankly ignored and poorly served, they will send you a dessert of dubious quality from the dining room....As they say, it would be better not to disgrace yourself! So, as a result, the strongest minus is that Russian-speakers are treated badly here, in most cases they prefer locals, so guys close for sale and sell only to your tourists, and in fact 60 percent or more are Russian-speakers, and you stupidly ignore them and don’t respect them !
More cons - you can’t get towels after 12-30, local alcohol (not much and minus of course), there is no kettle in the room.

On the plus side - chic animation - the girls animators are great, if it weren't for them, then the rating would have been 2-3 times worse! The food is good, the area is normal, the beach is great. In general, the hotel is not bad, only you need to work with your staff and respect your guests, and not consider them as a herd!
Translated automatically from Russian. View original