Переполненный 4-звездочный отель Crowded 4 star hotel

Rested in June family with children.
During the settlement, they very actively offered to settle in the old buildings (Lonicera World), because there are no places in the Resort (although the tour was bought in the Resort), they even offered a two-room suite in the World without additional payments. After inspecting the rooms at World, we declined (old furniture, plumbing, small rooms and moldy smell contributed to this). After the refusal, they said to wait for something to appear in the Resort, after 10 minutes there was a room. After the settlement, no one at all told the concept of the hotel and where it can be found.

The rooms at the Resort are clean and new. The soundproofing is terrible, especially in the bathrooms. They clean well, but sometimes you need to be reminded.

The rest was remembered by constant queues occupied by sunbeds by the pools and on the beach (it’s hard to find a free place by the pools after 09 years old, there are three rows of sunbeds). Many guests occupy sunbeds, simply leaving their belongings or towels. The hotel management does not respond to this.
Food - you won't stay hungry, but the choice is not great, there are few fruits (apples, pears, oranges and kavoons, there were no strawberries in June). That is clearly not for a 5 star hotel. Only one restaurant worked on the -1 floor (+ they opened it for dinner on the 0 floor). It is also not clear why ULTRAALLINCLUSIVE is written in the nutrition concept, because there is no such thing here (from imported drinks, only Bells whiskey was forgiven 2 times).

Also does not correspond to the concept of a 5 star hotel with Ultra, the policy of downloading money from a tourist at every turn e. ).
The restaurant is open in the evening until 21, but at 20:30 the staff starts to slowly clean up everything. That is, if you come at 20:30, you will eat what is left.

The beach is overcrowded too, there are not enough places (despite the fact that the sunbeds were delivered to the Gold Island hotel!
In general, I can say that the infrastructure of the hotel is not designed for such a number of guests (they say that it generally accommodates 5 thousand). 100%. We definitely wouldn't go there again!