Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
2.0
Food:
5.0
Amenities:
8.0
We stayed at the beginning of May 2018. And this hotel left the most unpleasant impression. Once upon a time, he might have been good. Sometime in 2014.
At least the last cup that the hotel won is dated 2014. And people, mostly employees of shops at the hotel, and even the staff themselves, tell this.
The hotel was profitable until 2015 when this incident with Russia happened. The hotel was empty, rooms and villas were sold to the local population. Everything fell into disrepair.
I planned my family trip for a long time and carefully chose the hotel. And I didn’t even want to believe in those reviews that, as it seemed to me, were written by spoiled people. But in vain!
And we arrived late at the hotel, we were settled in a villa with a pool, which turned out to be empty. We were assured that this was a misunderstanding and that it would be filled tomorrow. We were tired, in principle, we liked the villa and we went to bed. The story ends in the morning. I will not say that everything, especially plumbing, is not the first freshness for a long time, these are trifles, although it is strange for a five. It was striking that the floor in the house was very dirty, and then the husband pushed the sofa cushions apart and food fell from there... In the daylight, one could see the burnt curtains, the soiled upholstery of the sofa. That's something I really didn't want to put up with on a long-awaited vacation.
They gave us a villa quite far from the main building, and while we got up for breakfast with a stroller (we had a one-year-old baby and two children aged 5 and 6), everyone howled. My husband tried to arrange for a car to bring me and my children to breakfast, but we were made clear that the car transfer around the hotel only starts at 7 pm.
At the reception, I found a manager and asked to order to clean our room, after all, children, and there is such dirt. And asked to fill the pool. Because it’s a long way to go to the main one, and for safety reasons, suddenly one of the children accidentally falls into an empty pit.
But they decided to move us. For 7 people we were given a room 3 + 1 and claimed that this number is the best. The room had 5 beds, plus a sofa in the kitchen, which was laid out under the sixth. There was no room at all for a one-year-old child. I had to sleep in the same bed with him.
The hotel does not provide bathrobes, disposable bottles of shampoo. They have dispensers of liquid soap and shower gel screwed into the walls. When I asked how to wash my hair, the manager replied: “this is a product (shower gel) for hair too.
The hotel is very unkempt, in our room the faucet dangled in different directions, there were burnt blankets, there are sofas with stains on the floors, there are even window panes with chips. I was especially shocked by the sofa, located directly opposite the elevator, on the 1st floor. It has a rather bright, eye-catching back with a picture of the Beatles, and a terribly dirty bottom, which was once light, and now has a set of various stains.
The food is pretty repetitive. For lunch and dinner, one type of fish can be found. Once I got into seafood. For children under one year of age, there is no food in the restaurant. Soups are very spicy, salty, porridge undercooked. There are no pots in the hotel either. I do not advise drinking wine - disgusting. From alcohol - decent only beer.
On the second day of our check-in, the concept of the hotel changed. In one hand, the bartender gave no more than two drinks. Why???
Hotel cars stopped going to the villas after 7pm. Later we learned that there were more vacationers and the economy mode was turned on. After the crisis of 15 years, the hotel saves on everything. And the staff too. By the way, for this reason, we never got a pool in the villa. Almost all pools, except for private villas, were empty.
The owner of the hotel has not been there for a long time. So quality control is zero. By the way, the attitude towards the Germans is actually better than towards the Russians. This is visible to the naked eye.
The hotel area is large. But there are enough empty spaces. We found a steakhouse restaurant that has been closed for a long time, but garbage is still lying around everywhere. There is also cast furniture that no one needs. And there are not many such places. On the central pool for villas, there is a dilapidated reception, also empty, with equipment removed. True, the plants try to keep in order.
I do not advise you to go to the hammam - firstly, it does not look like a hammam, and secondly, the massage is not worth the money, they do it through the sleeves. The fact that they have problems with the service is everywhere. After the massage, they put me down to drink herbal tea, near the panoramic window overlooking Alanya, but the window sills, like the chair itself, were all covered in dust.
About pluses. Delicious fast food near the pool and in the water park, many places to visit in the hotel - there is even a cinema for children. Beautiful nature near the hotel, there is where to take a walk in the evening, you can pick fruit directly from the trees. A good water park, there is also a heated pool and a great area with sun loungers. There is children's animation and a free children's room from 10 to 17 pm.
I will never return to this hotel and will not recommend to friends. With all these disadvantages, you can add that it is unrealistic to get to the beach without a bus. However, as with the beach. The last one leaves at 6:00 pm. So you can forget about sunsets and sunrises. Walking from there is almost impossible. And even more so with children.
And wi-fi is a separate issue. There are about 20 networks at the hotel. But in a new place you need to look for a new network. And it's hellish. You fly out all the time and you have to go back in. Having suffered one day, I read work mail only in the room.
In fact, I met a lot of compatriots dissatisfied with the hotel. And each had its own, discouraging story, which does not stand next to its 5 stars.
Honestly, after such a rest, I needed more rest. I was in Turkey for the first time and this hotel spoiled my impression of it.
At least the last cup that the hotel won is dated 2014. And people, mostly employees of shops at the hotel, and even the staff themselves, tell this.
The hotel was profitable until 2015 when this incident with Russia happened. The hotel was empty, rooms and villas were sold to the local population. Everything fell into disrepair.
I planned my family trip for a long time and carefully chose the hotel. And I didn’t even want to believe in those reviews that, as it seemed to me, were written by spoiled people. But in vain!
And we arrived late at the hotel, we were settled in a villa with a pool, which turned out to be empty. We were assured that this was a misunderstanding and that it would be filled tomorrow. We were tired, in principle, we liked the villa and we went to bed. The story ends in the morning. I will not say that everything, especially plumbing, is not the first freshness for a long time, these are trifles, although it is strange for a five. It was striking that the floor in the house was very dirty, and then the husband pushed the sofa cushions apart and food fell from there... In the daylight, one could see the burnt curtains, the soiled upholstery of the sofa. That's something I really didn't want to put up with on a long-awaited vacation.
They gave us a villa quite far from the main building, and while we got up for breakfast with a stroller (we had a one-year-old baby and two children aged 5 and 6), everyone howled. My husband tried to arrange for a car to bring me and my children to breakfast, but we were made clear that the car transfer around the hotel only starts at 7 pm.
At the reception, I found a manager and asked to order to clean our room, after all, children, and there is such dirt. And asked to fill the pool. Because it’s a long way to go to the main one, and for safety reasons, suddenly one of the children accidentally falls into an empty pit.
But they decided to move us. For 7 people we were given a room 3 + 1 and claimed that this number is the best. The room had 5 beds, plus a sofa in the kitchen, which was laid out under the sixth. There was no room at all for a one-year-old child. I had to sleep in the same bed with him.
The hotel does not provide bathrobes, disposable bottles of shampoo. They have dispensers of liquid soap and shower gel screwed into the walls. When I asked how to wash my hair, the manager replied: “this is a product (shower gel) for hair too.
The hotel is very unkempt, in our room the faucet dangled in different directions, there were burnt blankets, there are sofas with stains on the floors, there are even window panes with chips. I was especially shocked by the sofa, located directly opposite the elevator, on the 1st floor. It has a rather bright, eye-catching back with a picture of the Beatles, and a terribly dirty bottom, which was once light, and now has a set of various stains.
The food is pretty repetitive. For lunch and dinner, one type of fish can be found. Once I got into seafood. For children under one year of age, there is no food in the restaurant. Soups are very spicy, salty, porridge undercooked. There are no pots in the hotel either. I do not advise drinking wine - disgusting. From alcohol - decent only beer.
On the second day of our check-in, the concept of the hotel changed. In one hand, the bartender gave no more than two drinks. Why???
Hotel cars stopped going to the villas after 7pm. Later we learned that there were more vacationers and the economy mode was turned on. After the crisis of 15 years, the hotel saves on everything. And the staff too. By the way, for this reason, we never got a pool in the villa. Almost all pools, except for private villas, were empty.
The owner of the hotel has not been there for a long time. So quality control is zero. By the way, the attitude towards the Germans is actually better than towards the Russians. This is visible to the naked eye.
The hotel area is large. But there are enough empty spaces. We found a steakhouse restaurant that has been closed for a long time, but garbage is still lying around everywhere. There is also cast furniture that no one needs. And there are not many such places. On the central pool for villas, there is a dilapidated reception, also empty, with equipment removed. True, the plants try to keep in order.
I do not advise you to go to the hammam - firstly, it does not look like a hammam, and secondly, the massage is not worth the money, they do it through the sleeves. The fact that they have problems with the service is everywhere. After the massage, they put me down to drink herbal tea, near the panoramic window overlooking Alanya, but the window sills, like the chair itself, were all covered in dust.
About pluses. Delicious fast food near the pool and in the water park, many places to visit in the hotel - there is even a cinema for children. Beautiful nature near the hotel, there is where to take a walk in the evening, you can pick fruit directly from the trees. A good water park, there is also a heated pool and a great area with sun loungers. There is children's animation and a free children's room from 10 to 17 pm.
I will never return to this hotel and will not recommend to friends. With all these disadvantages, you can add that it is unrealistic to get to the beach without a bus. However, as with the beach. The last one leaves at 6:00 pm. So you can forget about sunsets and sunrises. Walking from there is almost impossible. And even more so with children.
And wi-fi is a separate issue. There are about 20 networks at the hotel. But in a new place you need to look for a new network. And it's hellish. You fly out all the time and you have to go back in. Having suffered one day, I read work mail only in the room.
In fact, I met a lot of compatriots dissatisfied with the hotel. And each had its own, discouraging story, which does not stand next to its 5 stars.
Honestly, after such a rest, I needed more rest. I was in Turkey for the first time and this hotel spoiled my impression of it.
Translated automatically from Russian. View original
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