Theft

Written: 20 october 2019
Travel time: 10 — 17 october 2019
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 2.0
Food: 5.0
Amenities: 7.0
I'll start the review with the main one, namely with theft in the rooms. On the third day of my stay at the hotel, my 2 gold rings disappeared from the room, and they were placed in a closed box. I didn’t wear it to the sea, because my fingers get thinner in the water, and I was afraid to drown them. So stolen from the room!!!! ! She raised the alarm as soon as she noticed, namely on the same day in the evening. The girls at the reception said, "Look in the room, maybe where they rolled up, " they searched all night with my husband, no !!! ! On the trail. day, in the morning, 8.00 I came to the reception, explained my problem, TROUBLE ...but they don’t hear, they cast a glance and transfer the topic to something else, to the design of new ones. I'm standing, I'm pounding all over, but they don't care!!!

I go to the administrator, to the senior as I was prompted. I say what kind of garbage, chaos, from the room, when my husband and I were on the beach, they stole the rings. He looks at me, makes an important look, I continue, like so, they came to you, and what is going on with you.

He calmly calls Lydia (the girl from the reception) Russian, and she also calmly explains something to him, I look, I am sausage, tears. They don't get into trouble at all! Then she calmly tells me that they called the gendarmes (they are their police), they said wait. We arrived, went to the room, asked, I kept answering, showing where my rings, you fool, put them, and in the meantime they communicate in their native language, I say what you are talking about, and Lidochka says, don’t worry, it’s the gendarmes who are interested, and I report to them. . . about workflows.

Then two people arrived with a suitcase, took pictures of the table where I put my rings, took prints from the box, mine were removed. The owner of the hotel came to my room, as Lida explained, and one of his assistants. They ask me what I want, I say throw my rings. In general, we talked for a long time, I wrote a statement ...to their police. And the owner, Hassan, looks at me and says sory, I was in shock, I couldn’t think quickly.
I, honestly, really hoped that they would throw me rings. Then, from outsiders who had access to the room, these are the staff of this Hasan, the head of the hotel, who is obliged to control his people, because they represent him in their attitude towards vacationers. Well, that's how life should be. If you shrug your shoulders for your staff, then you are no leader. And I was convinced, no, dishonorable businessman.

No one gave me anything, Hasan or maybe, and Lidunya was in the role, and it’s not Hasan, the owner of the hotel, he didn’t give compensation. In general, everything is stolen from this hotel, it is from the rooms that we have closed, money, gold, expensive wine, if you bring it from a dutik, and money is stolen from a bag. That's how it is, Hasan, horror !!! ! Very bad, terrible opinion about you Hasan, because you are Ganita Holiday.!! ! She also repeatedly turned to our guide Manasbek from Odeon tour, helped only with empty words.
The Odeon tour hotline cannot be reached by the phone number indicated in the voucher. At the reception they gave a phone to call, called all day. There is no communication with the Odeon operator. I asked the guide repeatedly to call together, as a result, also IGNOR.

When I get home, I replay everything that happened to us in my head. And the thought is already creeping in that the police might not have been real. I really believed that the hotel would compensate me for the loss of the rings. In the end, nothing.!!!! !
Translated automatically from Russian. View original