Family vacation 2 adults, children 11 and 4 years old.

Written: 27 august 2015
Travel time: 5 — 19 august 2015
Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 4.0
Cleanliness: 4.0
Food: 3.0
Amenities: 5.0
In order: + green territory and friendliness of the staff. Now about the cons,,, , The hotel is very old and the number of rooms needs to be changed. We lived for 3 days in the old building, so there are still keys from the room with a huge pear keychain, which is very inconvenient, and there is no Wi-Fi. Then we moved to the new building "Rose", number 5133, and the Internet appeared there and the keys were already cards. But for some reason, for a family of 4 people they give only one key card, which is insanely inconvenient. Cleaned the room very badly. . . three days in a row they came at the time when the children were sleeping, they forgot to put towels and air conditioners. On the balcony, no one washes the floors at all. After cleaning, there was often a dirty sink. In short, very bad! We chose the hotel to have a rest for children. But this is a problem!! ! The mini club is open until 5pm!! ! This is nonsense!! ! We have been resting for 10 years in Turkey (Rixos, Sun Gate, Xanadu, Eli Quality, etc. ) so there mini-clubs work until 21 or even more. My child sleeps during the day, he is from kindergarten. It is clear that the schedule shifted and we fell asleep not at 13 but at 14 and slept until 16. While we got up, we got dressed.....came and the club is already closed. It was very stressful. It's like that for everyone. . in the morning at the sea, then lunch at the pool and in the evening again at the sea. So you have to choose either the sea or a child in a mini-club. Near the beach there is no cabin with a toilet and towels. It is very uncomfortable. To go for a dry towel you have to go through the floor of the hotel. And in order to use the toilet, you need to go through the pool area. My 4 year old child ran to the toilet (we were sitting on the pier). And the guard did not let him in without slippers, so that he would not slip on the tiles (pool area). My child could not stand it (it was necessary to return for shoes) and rolled away. It's a shock that there is no toilet near the beach!! ! And after the beach with wet towels, you drag yourself across the floor of the hotel to hand them over. Why can't you put a cabin with towels near the beach? as is done in all decent hotels. The hotel was in crisis.... nowhere in Turkey in vacation hotels have I seen fresh orange juice diluted with Yuppi (or some other chemistry) in the morning. And this is the famous Dolphin!!!!! shame!!! The food is delicious but not varied. For 2 weeks everything got tired. Shrimps were once for a halo dinner and that's it. What can I say.....Before Botanik, we rested in Delfin Deluxe, but my husband wanted to go to Botanik because of the greenery, and when we arrived, we were disappointed because we cut down a lot and built a new Delfin-Platinum hotel on this territory. Hotel within a hotel. Dark people!! ! Less green!! ! Yes, I also forgot to write that the child of 11 years old was very toiled and bored. Since the mini-club is from 4 to 13 and the junior from 14 to 18. He was not interested in the little ones. and the big ones too. And the children of these ages hung around with the little ones, then with the elders. Mine came to water polo and left because everyone was 14-16 years old there, went to the mini and there everything was from 4 to 6 basically. So it toiled for 2 whole weeks !! ! So the holiday was not entirely successful. Parents can relax when their children are attached. And then one toiled and the other was constantly nearby, because when it was possible to send him already bought to rest in a mini-club, he was already closed. I also complained about the water park in the hotel. In the children's area there are 2 slides open and 2 closed. The guard is only at the bottom and at the top there is none to control the distance between those moving out. There was a case with us: a child drove down a closed hill and an adult flew out after him at breakneck speed (t. it is heavier and its speed is much greater). So he ran his feet into the stomach of the child. When we pulled him out, he was screaming and crawling in pain, he could not stand up. And the second time they saw how an adult boy drove his feet into the head of a girl. There, her father jumped to his daughter and pulled out the weeping girl in his arms. What is my summary.....the hotel needs to get back to its standard. Or drop the price because now it's too high.
Translated automatically from Russian. View original