Отвратительное заселение Disgusting settlement

We booked a hotel through Coral half a year before the holiday, because. 2 adults and 3 children were planning to rest, they ordered a family or a connection. We arrived late and were at the hotel around 1am. Instead of a family, they offered to take 2 rooms and said that it was either so or not. There were no connections either. At the reception 2 Turks who were all in the drum. The hotel was huge and I asked to be taken to the building, to which I was carefully sent with an incomprehensible diagram with a mark that turned out to be in the wrong place where the rooms were. In general, why confirm the reservation of a family and then give it to someone who is not clear? The hotel is chic, adult animation is at its best, children's is so-so... The food is super, the cleaning in the room is for the sake of appearance. The child spilled a little fanta-stain in the middle of the room was 3 days old. The bar is replenished daily like clockwork. Rooms with a good repair, they lived in the Rose building.