Good hotel, I would like more understanding from the host

Written: 5 july 2017
Travel time: 24 june — 1 july 2017
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
All pros except cons
Minuses
1. For the missing beach towel payment of 10 euros. 2 towels were missing, then I found one ownerless. Paid 10 euros. There is a camera on the beach, they refused to watch the recording. It seems that the workers themselves carry these towels for additional income. There are a few other cases besides me.
2. Bad dishwasher.
3. On the playground, the son saw a hornet's nest. We showed it to the girl who is there. Apparently, nothing has been done, because. the next day wasps bit two children
4. Somewhat irritated attitude of receptionists towards tourists (perhaps only Russians)
5. The charter was postponed, we tried to extend the room for an additional fee. We didn't manage to do it. Motivation - the hotel is overloaded. We sat with the children for 12 hours in the lobby. The bracelets were not removed, we ate on a common basis. I think that you need to have a reserve of 1-2 numbers for such situations. Yes, and the delay of charters from Russia is a common thing (I heard about a delay of 36 hours), I think that there are actually places.
Translated automatically from Russian. View original