Question about hotel A Good Life Utopia Family Resort 5*

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We bought a promotional tour in a hurry. Is it possible to change the hotel?
They explained to us that if the tour was for a promotion, then nothing could be returned. But when we were at the travel agency there was almost no information about the hotel, and now it turned out a lot of things that did not suit us, I was completely upset about the upcoming "vacation". can change?
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2 subscribers  • asked 2009-03-2716 years ago
Answers  •  4
аватар HotLine
Read the contract. There is a clause on the cancellation of the application and a scale of penalties.
Usually, for long periods before departure (from 3 weeks), you can cancel without penalty.
Usually promotions do not change the terms of cancellation. Promotions usually only affect prices. Usually.
аватар Natalo4ka
Unless otherwise provided in the contract, you will not change anything.
аватар marisha26061982
You can change the hotel, I did it myself, but with a surcharge and without telling it at every step! Calmly approach the tour operator and ask how much it will cost!!! Good luck!!!
аватар 57888
the contract specifies the penalty clause, the terms and% that are returned are written there
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