Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
4.0
Service:
3.0
Cleanliness:
2.0
Food:
3.0
Amenities:
7.0
On Friday, 04.08. 2017, we returned from Turkey, Alanya, pos. Konakli, Titan Garden 4+ hotel.
This hotel for families with children (2 mothers, 3 children: 3 years, 5 years and 12 years old) was advised to us by the travel agent Tukana (we went to book a completely different hotel).
Our main requirements were: a sandy beach for children, children's animation, a family room, internet, because I had to work during my vacation.
The result "exceeded" all our expectations:
1. The Internet is only at the reception in the central building, and then with great restrictions, of course, it is absolutely impossible to work with this - viber messages and they left after 3-5 attempts. True, for the sake of justice, 1 time in 10 days even 1 viber call went through with tolerable sound quality. But this is 1 time.
2. Beach pebbles of medium, small and very small stones that are packed everywhere. At the entrance to the water, a couple of meters from the shore, the bottom is littered with stones, against which, even with slight excitement, you beat off your legs. There was never a calm sea for 10 days.
It's great to ride children on the waves, but you have to catch them constantly, and your feet break on stones every day. Coral slippers do not help, because the same fine stone sand is instantly stuffed into them and erases feet on calluses in 5 minutes.
3. Animation for children: 2 hours in the morning and 2 hours in the evening in a separate room, a Russian-speaking high school girl helps children paint a T-shirt or handbag with special paints for $ 15, and the rest of the children play on their own in the designer or climb in a playpen with plastic balls. After dinner, cartoons are also played. Our 5-year-old child once agreed to stay there for an hour, the youngest - not at all. After all, they were not entertained there, they were not carried away, nothing was done with them - yes, they provided pencils and paper. Maybe, of course, on other days, when we didn’t come there, there was something else, but we didn’t find it. We made only 2 unsuccessful attempts.
4.
Now for the family room. The room itself is well conceived: 1 bedroom with a double bed and a wardrobe, 1 with 2 separate beds 90 cm (heavy ones do not move together) and a wardrobe, and 1 room with a single bed, a sofa, 2 armchairs, an antique TV and a small refrigerator. It has access to a balcony. And it doesn't have air conditioning. Our eldest child slept in this room.
It was almost impossible to cool her down. To do this, it was necessary to put air conditioners in the bedrooms at 16 degrees and open the doors to the corridor and this room, but it was enough for a couple of hours. Despite the fact that there are 2 air conditioners in each bedroom, there is only 1 remote control on them. They blow evenly into the bed for children and the temperature of the air flow is not regulated - it blows cold, of course. So that the children would not catch a cold, they had to turn it off at night, and when it becomes completely unbearable, cover them with their heads and turn on the air conditioner for a short time to cool the room.
Enough for a few hours. And since there are 2 rooms with air conditioners, and a remote control 1, you need to chill at least 2-3 times a night, so they ran to each other at the remote control all night.
The walls in the room were shabby, the balcony was shabby and the plaster continued to fall. There is nothing to hang swimwear or towels on the balcony to dry. 1 out of 4 balcony plastic chairs was broken. Drying had to be laid out on chairs and a table.
The doors on the furniture sagged and do not close well. One of the 2 sliding doors of the shower cabin did not close, or rather, when trying to close it, it flew off the roller and each time it had to be hung in place. And still, at the same time, the cabin was not airtight enough and after taking a shower there was water around it, which there was nothing to remove, except for the only towel for five feet.
Despite the stated 4+ stars, there was no shampoo and hair conditioner.
There were large dispensers for liquid soap at the sink and for shower gel in the shower. True, it was broken off from the wall, on which it was supposed to be fixed and placed in a wall-mounted stand for accessories (shampoo, soap), so there was nowhere to put them - only on the floor.
There were no beach or pool towels, and it was forbidden to take bath towels out of the room.
There were mirrors in the bathroom, one of the bedrooms and the common room. But they were hung in such a way that it was more or less completely impossible to see yourself in them: in the bathroom you can see only the face, in the rooms - only the torso without legs and head. You have to sit down to see yourself, but there were no chairs in the rooms, how to do, for example, make-up, dress and comb your hair for the evening is completely incomprehensible. Maybe the number was for Lilliputians, I don't know. The mirror in the bathroom is blackened in places.
On the front door around the glass, the trim was torn off - a trifle, it does not affect the performance, but it's still unpleasant.
Now about the service and food at the hotel:
the waiters don’t come up to you at the table, they just ignore you: in 10 days with a 3-grade meal, we called them twice - on the first day they came up 1 time and already almost on the final one, when I just caught him by the sleeve. There are not enough tables: with almost 100% occupancy of the hotel, there are certainly not enough tables for everyone. No one was in a hurry to clean them up after they had eaten so that others could net and eat. We often had to simply move the dirty dishes away and put the children at the uncleaned table. There were never enough clean plates, cups, knives and forks and we had to wait. But they could not wait for the guests who did not have time to eat before the set time for the end of the meal - they approached and began to pick up plates and cutlery from under their hands.
The food was extremely monotonous, inedible, especially for children, and absolutely not tasty. During the entire stay there was 1 time delicious fish and 1 time good meat. Everything else was either tasteless, tasteless, or peppered. More or less breakfast. Lunch - dinner sucks. We then began to go to lunch at a snack bar on the beach: there were always french fries, greens for salad, watermelon and inedible "cutlets" probably from soybeans to hamburgers. There was also a stew with vegetables or chicken sometimes. The kids ate well.
But the most unpleasant thing about this hotel is that there is an infection in the children's pool, herpetic, and the hotel's health workers know about it and are silent. The doctor at the hotel did not accept a 3-year-old child with a temperature of over 39, because he was not covered by our insurance and offered to go to the hospital. We, of course, went.
What kind of infection the doctor did not say, he prescribed 3 medicines from a hospital pharmacy in Turkish, such as a rash may appear - this is from her, diarrhea may appear - this is from him, and the third to strengthen immunity, and sent.
Medicines also do not have instructions in English or Russian, only in Turkish, therefore, we realized that one of them, acyclovir, was only when the child poured everything out, including the feet, and the second one, and then the adults, became infected.
Each of them had a temperature of 39 for 2 days, then it subsided and there was a runny nose, a sore throat like with a sore throat (the mucous throat was also affected and the children refused to eat), and general weakness. And there were a lot of such children in the lobby of the hotel, because the doctors did not recommend the sun, the sea and pools to them. They sat on the phones of some who are older or in rooms with their mothers - who are younger.
There was a crowd of such people in the hospital, and when we were leaving, another dad who had just arrived with a 6-year-old girl at 11 pm was looking for a pharmacy, because they, like us, ran out of antipyretic drugs on the first day, and the temperature did not go down.
By check-in/check-out to/from the hotel: we arrived at 12 o’clock, by that time we had already been on the road for almost 20 hours with children, because we flew through Kyiv and reached it by car with Ukrainian customs, 5 hours long. Check-in from 14h according to the rules of the hotel. We were asked to wait in the lobby. We were not offered to leave luggage in the luggage room, how to go to eat, they did not show us the territory of the hotel, nor gave us a daily routine such as meal times, bar schedules, children's rooms, animations for adults and children. As a result, we simply changed the children into light clothes in the toilet and sent them to the pools to cool off. Lunch, of course, was missed - it was until 2 pm, and we had no idea about it.
At 2 pm we were not settled, as at 3 pm, we had to stand in front of them at the reception with a pillar with screaming children and stand without leaving, so that at 3.20 pm we were taken to the same murdered room in the farthest and oldest family building of the hotel. But when we had time to leave (let me remind you, our transfer was at 1.55), from 12 at night they began to call us from the reception and ask us to vacate the room early, because new tenants arrived, but we are still leaving, and this despite to the fact that we explained that we put the children to sleep before a long journey. They called 3 times. When the bus came for us, of course, no one came to help us with sleeping children in their arms to drag our suitcases to the bus. Here is such a nice and unobtrusive service at the Titan Garden Hotel.
And a little more about the travel agency: in addition to the incorrect selection of the hotel, they also “stole” a day of rest from us: our tour included 10 nights and 11 days under the contract, but we left the hotel on the 10th night, at 01.55, i. e.
not only did we not spend the 10th night there, but on the 11th promised and paid day we were already in Kyiv.
Of the benefits: Toucan sold us a tour from the Pegas Touristik tour operator with medical insurance included. We were able to partially use it: they sent a car from the hospital for the child and after the examination they brought it back. True, I had to pay $ 30 for all this - it turns out that this is stipulated in the insurance policy with one word “franchise” on the plate, and when selling the tour, of course, you are not warned about this, at least in the Tukan agency. That is, insurance actually costs you 30k more than it is stipulated in the contract. And you see all this after paying for the tour, when you pick up the vouchers from the travel agent before leaving. We all bought medicines with our own money, because
in order for the insurance to compensate them, you have to go to Kyiv, write an application, provide documents, and then, if you prove that all these medicines were necessary, go to get this money. Naturally, with the cost of drugs at $ 40 for all this, it does not make any sense.
Findings:
1. I do not recommend the Titan Garden Hotel in Konakli, Alania, Turkey for families with children.
2. I do not recommend entrusting the selection of a tour to the Tukan travel agency (Minsk), because none of the criteria required by the client was satisfied. : either they are not competent or they knew the hotel was not up to standard but sold it to us anyway.
This hotel for families with children (2 mothers, 3 children: 3 years, 5 years and 12 years old) was advised to us by the travel agent Tukana (we went to book a completely different hotel).
Our main requirements were: a sandy beach for children, children's animation, a family room, internet, because I had to work during my vacation.
The result "exceeded" all our expectations:
1. The Internet is only at the reception in the central building, and then with great restrictions, of course, it is absolutely impossible to work with this - viber messages and they left after 3-5 attempts. True, for the sake of justice, 1 time in 10 days even 1 viber call went through with tolerable sound quality. But this is 1 time.
2. Beach pebbles of medium, small and very small stones that are packed everywhere. At the entrance to the water, a couple of meters from the shore, the bottom is littered with stones, against which, even with slight excitement, you beat off your legs. There was never a calm sea for 10 days.
It's great to ride children on the waves, but you have to catch them constantly, and your feet break on stones every day. Coral slippers do not help, because the same fine stone sand is instantly stuffed into them and erases feet on calluses in 5 minutes.
3. Animation for children: 2 hours in the morning and 2 hours in the evening in a separate room, a Russian-speaking high school girl helps children paint a T-shirt or handbag with special paints for $ 15, and the rest of the children play on their own in the designer or climb in a playpen with plastic balls. After dinner, cartoons are also played. Our 5-year-old child once agreed to stay there for an hour, the youngest - not at all. After all, they were not entertained there, they were not carried away, nothing was done with them - yes, they provided pencils and paper. Maybe, of course, on other days, when we didn’t come there, there was something else, but we didn’t find it. We made only 2 unsuccessful attempts.
4.
Now for the family room. The room itself is well conceived: 1 bedroom with a double bed and a wardrobe, 1 with 2 separate beds 90 cm (heavy ones do not move together) and a wardrobe, and 1 room with a single bed, a sofa, 2 armchairs, an antique TV and a small refrigerator. It has access to a balcony. And it doesn't have air conditioning. Our eldest child slept in this room.
It was almost impossible to cool her down. To do this, it was necessary to put air conditioners in the bedrooms at 16 degrees and open the doors to the corridor and this room, but it was enough for a couple of hours. Despite the fact that there are 2 air conditioners in each bedroom, there is only 1 remote control on them. They blow evenly into the bed for children and the temperature of the air flow is not regulated - it blows cold, of course. So that the children would not catch a cold, they had to turn it off at night, and when it becomes completely unbearable, cover them with their heads and turn on the air conditioner for a short time to cool the room.
Enough for a few hours. And since there are 2 rooms with air conditioners, and a remote control 1, you need to chill at least 2-3 times a night, so they ran to each other at the remote control all night.
The walls in the room were shabby, the balcony was shabby and the plaster continued to fall. There is nothing to hang swimwear or towels on the balcony to dry. 1 out of 4 balcony plastic chairs was broken. Drying had to be laid out on chairs and a table.
The doors on the furniture sagged and do not close well. One of the 2 sliding doors of the shower cabin did not close, or rather, when trying to close it, it flew off the roller and each time it had to be hung in place. And still, at the same time, the cabin was not airtight enough and after taking a shower there was water around it, which there was nothing to remove, except for the only towel for five feet.
Despite the stated 4+ stars, there was no shampoo and hair conditioner.
There were large dispensers for liquid soap at the sink and for shower gel in the shower. True, it was broken off from the wall, on which it was supposed to be fixed and placed in a wall-mounted stand for accessories (shampoo, soap), so there was nowhere to put them - only on the floor.
There were no beach or pool towels, and it was forbidden to take bath towels out of the room.
There were mirrors in the bathroom, one of the bedrooms and the common room. But they were hung in such a way that it was more or less completely impossible to see yourself in them: in the bathroom you can see only the face, in the rooms - only the torso without legs and head. You have to sit down to see yourself, but there were no chairs in the rooms, how to do, for example, make-up, dress and comb your hair for the evening is completely incomprehensible. Maybe the number was for Lilliputians, I don't know. The mirror in the bathroom is blackened in places.
On the front door around the glass, the trim was torn off - a trifle, it does not affect the performance, but it's still unpleasant.
Now about the service and food at the hotel:
the waiters don’t come up to you at the table, they just ignore you: in 10 days with a 3-grade meal, we called them twice - on the first day they came up 1 time and already almost on the final one, when I just caught him by the sleeve. There are not enough tables: with almost 100% occupancy of the hotel, there are certainly not enough tables for everyone. No one was in a hurry to clean them up after they had eaten so that others could net and eat. We often had to simply move the dirty dishes away and put the children at the uncleaned table. There were never enough clean plates, cups, knives and forks and we had to wait. But they could not wait for the guests who did not have time to eat before the set time for the end of the meal - they approached and began to pick up plates and cutlery from under their hands.
The food was extremely monotonous, inedible, especially for children, and absolutely not tasty. During the entire stay there was 1 time delicious fish and 1 time good meat. Everything else was either tasteless, tasteless, or peppered. More or less breakfast. Lunch - dinner sucks. We then began to go to lunch at a snack bar on the beach: there were always french fries, greens for salad, watermelon and inedible "cutlets" probably from soybeans to hamburgers. There was also a stew with vegetables or chicken sometimes. The kids ate well.
But the most unpleasant thing about this hotel is that there is an infection in the children's pool, herpetic, and the hotel's health workers know about it and are silent. The doctor at the hotel did not accept a 3-year-old child with a temperature of over 39, because he was not covered by our insurance and offered to go to the hospital. We, of course, went.
What kind of infection the doctor did not say, he prescribed 3 medicines from a hospital pharmacy in Turkish, such as a rash may appear - this is from her, diarrhea may appear - this is from him, and the third to strengthen immunity, and sent.
Medicines also do not have instructions in English or Russian, only in Turkish, therefore, we realized that one of them, acyclovir, was only when the child poured everything out, including the feet, and the second one, and then the adults, became infected.
Each of them had a temperature of 39 for 2 days, then it subsided and there was a runny nose, a sore throat like with a sore throat (the mucous throat was also affected and the children refused to eat), and general weakness. And there were a lot of such children in the lobby of the hotel, because the doctors did not recommend the sun, the sea and pools to them. They sat on the phones of some who are older or in rooms with their mothers - who are younger.
There was a crowd of such people in the hospital, and when we were leaving, another dad who had just arrived with a 6-year-old girl at 11 pm was looking for a pharmacy, because they, like us, ran out of antipyretic drugs on the first day, and the temperature did not go down.
By check-in/check-out to/from the hotel: we arrived at 12 o’clock, by that time we had already been on the road for almost 20 hours with children, because we flew through Kyiv and reached it by car with Ukrainian customs, 5 hours long. Check-in from 14h according to the rules of the hotel. We were asked to wait in the lobby. We were not offered to leave luggage in the luggage room, how to go to eat, they did not show us the territory of the hotel, nor gave us a daily routine such as meal times, bar schedules, children's rooms, animations for adults and children. As a result, we simply changed the children into light clothes in the toilet and sent them to the pools to cool off. Lunch, of course, was missed - it was until 2 pm, and we had no idea about it.
At 2 pm we were not settled, as at 3 pm, we had to stand in front of them at the reception with a pillar with screaming children and stand without leaving, so that at 3.20 pm we were taken to the same murdered room in the farthest and oldest family building of the hotel. But when we had time to leave (let me remind you, our transfer was at 1.55), from 12 at night they began to call us from the reception and ask us to vacate the room early, because new tenants arrived, but we are still leaving, and this despite to the fact that we explained that we put the children to sleep before a long journey. They called 3 times. When the bus came for us, of course, no one came to help us with sleeping children in their arms to drag our suitcases to the bus. Here is such a nice and unobtrusive service at the Titan Garden Hotel.
And a little more about the travel agency: in addition to the incorrect selection of the hotel, they also “stole” a day of rest from us: our tour included 10 nights and 11 days under the contract, but we left the hotel on the 10th night, at 01.55, i. e.
not only did we not spend the 10th night there, but on the 11th promised and paid day we were already in Kyiv.
Of the benefits: Toucan sold us a tour from the Pegas Touristik tour operator with medical insurance included. We were able to partially use it: they sent a car from the hospital for the child and after the examination they brought it back. True, I had to pay $ 30 for all this - it turns out that this is stipulated in the insurance policy with one word “franchise” on the plate, and when selling the tour, of course, you are not warned about this, at least in the Tukan agency. That is, insurance actually costs you 30k more than it is stipulated in the contract. And you see all this after paying for the tour, when you pick up the vouchers from the travel agent before leaving. We all bought medicines with our own money, because
in order for the insurance to compensate them, you have to go to Kyiv, write an application, provide documents, and then, if you prove that all these medicines were necessary, go to get this money. Naturally, with the cost of drugs at $ 40 for all this, it does not make any sense.
Findings:
1. I do not recommend the Titan Garden Hotel in Konakli, Alania, Turkey for families with children.
2. I do not recommend entrusting the selection of a tour to the Tukan travel agency (Minsk), because none of the criteria required by the client was satisfied. : either they are not competent or they knew the hotel was not up to standard but sold it to us anyway.
Translated automatically from Russian. View original
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