Ужасный отель Terrible hotel

Folks, if you don't want to ruin your holiday, then it's better to stay away from this hotel. I'll start from the beginning: on the day of arrival at the reception, we were immediately offered a good room for a fee, we were met far from friendly. In the morning, at a meeting with the guide, he promised us that he would fly on any call and solve all problems. Beach towels are paid, $ 1 per day, it's easier to buy or take with you. There are animators in the hotel, but they dance "Zumba" at 10 am, then water aerobics and at 12.30 also Zumba. ALL!!! ! We have never seen in any hotel that the animators go and sell all sorts of nonsense, there was a feeling that we were in Sochi. Animation for children only at 21.00.
The sea is dirty, there are a lot of people, because of such a number you can’t even swim in it. In the dining room, the food is monotonous, but you can choose, you were not hungry. The furniture in the room is old, the beds are hard and creaking, the bath itself was leaking in the bathroom, so I had to wash the floor several times every day. The air conditioner generally worked like a tractor and every other time. We were very pleased with the waiters in the dining room and the bartenders, very welcoming and friendly. This is probably the only positive. On the third day of our stay, we woke up at 4 in the morning, from a fight in the corridor, as it turned out, local thieves got into the room, people apparently woke up and they were caught, we don’t know what happened next.
Everything seemed to be fine, they seemed to be used to everything, but then a "surprise" awaited us. My husband went to the city for shopping, I stayed in the room with the child. After the child woke up in the afternoon, we decided to go for a walk to the local playground, went to the reception and left the room key there so that the husband would come and not look for us, but calmly go to the room with packages. My husband and I met by chance at the exit of the hotel, after talking for five minutes, he went for the key, and then something amazing happened - there were no keys anymore. There was a note in Turkish with the number of our room, my husband took a picture of it, later they translated it, it was written there that there were no keys to the room. What does this mean, we did not understand.

In general, they didn’t let us into the room, they didn’t call the police, they didn’t let the cameras look, they didn’t call the manager either, the one who took the keys from me was not there, and they didn’t say where he had gone. In general, we fought for 2 hours, my husband was at the reception, and I was sitting at the room, suddenly they would start stealing (our friends had a similar situation, they also handed over the keys to the reception, they only arrived two hours later, and the room was empty). After the scandals, we were given a card for the light, and promised to open our room at every request, because. there is no key. They promised that the manager will arrive at 8 am and we will solve everything there. But not 8, not 9, not 10.11, 12 there was no one, after the scandal we were given another key at 9 in the morning.
By the way, the Intourist guide never came, as promised, and did not solve the problem. After that, we were offered fruits in the room as an apology, we refused because we can take them in the dining room. A complete nightmare. Half Russian, the rest Poles and Germans. Communicated with many, everyone is shocked by the hotel and is unlikely to be remembered with a kind word. Met girls with kids. Their child fell ill, they turned to the nurse, to which she diagnosed the Kosaki virus and sent him to the hospital. A doctor's call costs $35. The second girl was immediately called to the reception for a conversation, then the guide arrived and the eldest was found, surprisingly simple. But thank God the diagnosis was not confirmed. The next day, even swimming in the pool was disgusting, the dose of bleach was increased 10 times.
In general, the hotel is terrible, in no case is it better not to go, so as not to spoil your vacation. And through the company Intourist too.