Слов нет I have no words

Think twice and re-read my review before going here.

Problems start from the doorstep of the hotel, the reception practically does not speak any language other than Turkish, a few words in Russian and a little more in English. You can forget about such as offering you or your children water to drink.

We went to a standard room, asked that they give us a family for an extra charge, they paid 20 € extra for each day (only 140 €), everything here suited us super. On the very first night, we practically did not sleep, in the room there was constantly the noise of a household technical air conditioner, which is located outside the room. At 7 am I brought a representative of the reception to make sure that something was wrong. Then some senior technician was brought in and confirmed the problem. And then our adventures began with the replacement of the number. We were promised to change the room before lunch. At 13:30 I met with a representative of Anex tur, told about all the problems.

Time goes by, they can’t change the number, but the person who corresponds to it has left somewhere and will be no earlier than 20 minutes (looking ahead, I’ll say that we waited more than 1:00 with two children! ).
Then the most interesting begins, they give us the keys at the reception, they say go see another room, unaccompanied yourself, we went, open it, and someone lives in that room, other people's things are laid out, etc. , I will add that it was the 2nd floor , on which there is a lot of mold on the walls in the corridor, on the first floor it is even more and the characteristic smell of the basement. I have asthma and I know how bad it is.
I return to the reception, I say I won’t live there, give me a room upstairs. And here a dark-haired Russian-speaking woman tells me in a rude way: you must have a standard, and we already gave you a family when you settled. I was really shocked, I say dear, we paid extra for the room, this is not your handout, now I'll show you the receipt.
She did not immediately apologize, but answered like: well, ok. It was a complete shock, I have never seen such an attitude anywhere. As a result, we were settled on the 3rd floor, where everything should have been ok.

More about staff. This is a separate story, he is terrible here, no one greets, no one comes up and asks if everything is ok. There is a special attitude towards the inhabitants of Turkey, they are served here, and they are seen, it seems that we do not exist. In a restaurant, you can wait a long time until someone brings you something or asks. So everyone has to go and ask. Through the coronavirus, the waiter throws food into the plates behind the glass, almost all of them do it as if you are taking the last thing in them, the grill (on the street) is generally so slow, as if they were specifically given such an order to slow down the process. We met people from Ukraine here, they confirmed the same about the service.

Beach. The sunbeds are dirty in the morning, sometimes there is food from the previous day, which stinks.

There is no service, the toilets near the water park and the kids club do not work. There is simply no place to drink water, or go to a snack bar, or to the pier (to put it mildly, this is not convenient with children).

There are also pluses. The design of the hotel, rooms, etc. is top notch. The pools are also ok.

It's a shame that someone invested money here and because of the staff the hotel will have a bad reputation and tourists will not come here.