хороший отель, но есть существенные недостатки good hotel but some major flaws

For me, this was the third trip to Turkey (I was in 2006 in Serapsu, when he was still German (great vacation), and in Queens Park Tekirova, a hotel for residents of the CIS countries, : -(((). The last two years I went to the sea to Spain, but this year the weather failed, in October only Turkey could provide heat and the sea. Ok. I chose a hotel based on reviews, and because I went alone, the atmosphere in the hotel was important to me so that it would not be boring, and the level of service. It seemed that Meryian perfectly matched this, but I don’t know whether it was unlucky or the reviews are written here.
I'll start with the check-in - the young man at the reception offered to go to dinner, thank you, but after dinner he was not there, and the not very kind receptionist issued a card from room 461. My rule is to look at the room before checking in, but here I was tired from the road after a 3-hour delay in the Ural Airlines flight, so I went straight away with my things.
I didn’t like the room (quite decent in itself, with two beds, which is the standard of this hotel) right away - on the left is the highway, below the hum of air conditioners and the working entrance of the neighboring hotel (in the morning, by the way, it turned out that there was food delivery and garbage cans). I immediately returned to the reception, where there was already another receptionist, the same young man, and asked to change the room, but he said - come tomorrow. The next day after the information meeting, we went to the reception along with the hotel guide with the same request to change the room - again "come tomorrow". Maybe someone doesn’t care where to sleep, but I live in a quiet area in Moscow, so the presence of noise from the highway and the hum of air conditioners, as well as the clinking of plates from the restaurant from the early morning, did not contribute to rest. So, for two days I don’t unpack my suitcase, on the third day I’m again at the reception. I turn to the receptionist, he says - now the manager will come.

A young lady appears - with a menacing look and a question - why didn't you immediately turn to me? For the first time I hear that in order to change the number you need to demand a manager, now I will know. The lady spoke extremely unkindly, but since I had nowhere to retreat, I even offered money, although I understood that they would not take it - they seem to think of themselves as a European hotel, but they don’t take money for it))). They didn’t take the money, but I was ordered to come at 2 o’clock - and lo and behold, a room on the third floor overlooking the courtyard was found. I must say right away - then I came across this lady (a long-haired Turkish woman) a couple more times, I have never seen a more boorish treatment anywhere ((((- if you don’t like tourists, but in a particular case it seems to me - Russian tourists - leave your attitude at home or stay at home and don't ruin anyone's vacation.
For the first time on vacation, there was a desire to complain, but I didn’t want to completely spoil the mood, especially since there was someone to spoil it without it, more on that below.
The hotel itself is small, cosily planned, green - but nothing special, outwardly everything is very simple. There were a lot of guests, but somehow no one interfered with anyone, everyone was in his own corner. The only thing that bothered me was that in the morning there were already towels on the sunbeds (((. There are a lot of sunbeds in principle - but you still need to borrow in the morning ((((
The beach, as already mentioned here, is just a disaster: sand and cobblestones, people, if there are no shoes, move like lame ducks, and sometimes children are on all fours. I've been to many places in my life, but I've never seen anything like it. The water in the sea depends on the river flowing to the right, it can be cold, muddy. The entire coast is broken by piers of hotels that stand right next to it, so there is no panorama of the sea from the coast. But luckily we were very lucky with the weather, it was sunny - I spent all the time on the beach.
Animation at the hotel, despite the end of October, in full, but not annoying at all. quiet in this respect.
There is no Internet in the room, someone bought cards, but I had enough in the lobby, restaurant and by the pool.
For children - there is everything, food, chairs in the restaurant, strollers, swimming pools, slides, a children's corner and charming animator girls. I would not go here with a child just because of the beach.

Rooms are clean, cleaning is regular, minibar is free every day. Plasma TV in the room, lots of channels. I didn’t use the air conditioner, because it was cold at night, but they are old, I don’t know how they are in summer.
The hotel itself is absolutely European-style, calm colors, good smell, music.

The restaurant - everything is just fine here, the waiters are great, the cooks are all wonderful. The only thing I would pay attention to is the cleanliness of the plates. Yes, coffee from the machine is something ((((

Now about the sad - it's SPA.
I can’t say anything, because I didn’t get there, although I took special money with me for this, - a Russian (Ukrainian? ) girl explained to me very intelligibly - everything here is for the Germans, “don’t you see, today 200 people stopped by! And the Germans spend money on vacation! Naturally, I am not a person and my money is not like that - then let Barack Obama cry, since his national currency is not quoted in Spa Meriana)))) came up two or three times, but I didn’t find adequate time and attitude. Maybe for the better - after the girl’s phrase that “osteochondrosis is in the muscles”, I was afraid for my back))) Then I heard good reviews about massage in the neighboring Premium, it was cheaper and without national preferences, I had to go right away there.

In principle, it is not clear to me why the hotel is put on the Russian market - the Russians are not in business there.
At first I thought it was because of the crisis, they opened in Russia recently, but one Russian lady, who came for the third time, said that they first went here more than 10 years ago. The hotel has a slogan - "Home away from home" - for Russians it sounds like "ALIEN's home away from home". Merian positions itself as a European hotel, in terms of service, safety, etc. , it's true. But in Europe, I somehow did not come across the fact that everything is done for one nationality. In 2006, I was in Serapsu, also a German hotel, where everyone was on an equal footing, and the rest turned out to be lovely.

Now one more sadness - the contingent. I understand everything, October, the end of the season. I was in Spain at that time, there is also a lot of German social work - but not the same - the old, the sick, the downs, the disabled - the very thing for relaxation! ((((Hospice - as a vacationing compatriot put it. In this sense, it’s also a shame - we pay real money, and there the state pays, and the attitude is worse.

And I want to have a normal rest for my money, and not be in a European sump. In the end, I got the impression - a departmental sanatorium with a bias towards a nursing home. I don't know if it's always like this or if I'm just "lucky". I've read good reviews, it's called.

For the hotel administration, which will read this site, I’ll also say that you have been working for Russia for several years, decent people come to you, including women, okay, not everyone is required to speak Russian, there are quite a few people from the administration in the hotel , although for me personally with my two European languages, a philological education and ten or fifteen phrases in Turkish and that's a lot, somehow I never had problems - the staff turns to women "Hey friend! ". I understand they just don't know how to apply, but not the same way! I had to explain that a friend is a man, a girlfriend is a woman, but this is impolite. Better just - madam)))
In general - very sorry.