Отель заслуживает максимум 3 звезды! The hotel deserves a maximum of 3 stars!

Honest review about this hotel! We vacationed in July 2023. Don't come to this hotel if you don't want to ruin your vacation! Horrible hotel, doesn't deserve 5 stars at all! The hotel itself is dirty, half is falling apart, the door frames are falling off, there are rotten door frames in the bathroom. The rooms are very poorly cleaned, a child crawled on the floor and found a glass shard, and if we had not seen it, the child might have swallowed it. There was a large layer of dust behind the beds and under the table; crumpled water bottles and napkins lay under the beds. The rooms overlooking the sea are very noisy, the music started blaring from 10 am to 00:00 sometimes until 01:00 at night, even with a closed balcony it was very noisy and it was impossible to put the child to sleep. It’s good that we had 2 rooms, the second room overlooking the courtyard, but even there you could sometimes hear music. Both rooms were dirty!
Wi-Fi in the hotel is paid, it works very poorly, you constantly had to restart it, a day costs 2 € or $ per electronic device, although the rate is calculated differently.
The dining room is a separate issue, you are constantly tied to time, the schedule is very inconvenient, between breakfast and lunch there is only 1.5 hours, and between lunch and dinner 5 hours, the queues in the dining room are very long, you could stand in line for up to 40 minutes. The dishes were chipped, cola was poured into cracked glasses, and in general the dishes were often dirty.

Once we came for breakfast and sat by the window, there were 3 adults and one child, my husband and child went to the room earlier, my mother and I were left alone, and when breakfast was ending, a waitress came up to us (she is the only one who works there , the rest are all men) and started speaking in English (although before that she answered in both Russian and German) she tells us that these tables by the window are paid and we need to pay $ 1 for them, we asked again several times - in German and Russian, did we understand her correctly, she said “yes”, and puts a wad of $1 money on the table and asks us to pay, we tell her we have nothing with us except a phone and a number card, we We didn’t know that these tables were paid, we’ll keep that in mind next time. She sighed and went to other tables to also ask for money.
I came to the room and told this situation to my husband, he went to the first floor there are a lot of workers who understand Russian, he began to figure out why we should pay for tables if we had already paid a lot for an all-inclusive vacation. To which they told him that I should come and show the waiter who asked for money, since everything in the restaurant is free, only special orders are paid. I came and the manager of the dining room was waiting for me and I told him the whole story, showed this waitress, we approached another man (I don’t know who his position was, but they spoke Turkish among themselves) to which the manager began to ask me a lot of questions: “we’re talking “Are we in English” (we don’t speak English) “how many of us were there” “maybe we didn’t understand her correctly” and stuff like that, and translated all the answers to another man, the man was very dissatisfied, said something indignantly and waved his arms in my direction.
I asked the manager a question, do you want to say that she offered us this money and did not ask for it? ? He answered maybe! I said that we don’t want her to be punished or fired, we want to clarify whether we have to pay for tables in the dining room? To which they replied that all tables are free. Well, there was no point in finding out anything further, since it is clear that they would have found a bunch of excuses.
Our child did not eat anything at all in the dining room, my husband went to the manager and he said to go to the chef and tell him what to cook, it will be free. As a result, we went several times and asked to prepare ordinary porridge (oatmeal, semolina, buckwheat or something like that), to which they heard that they would cook it without any problems. We waited and waited and nothing came...They cooked oats in milk or rice in milk which was impossible to eat...we bought the porridge ourselves and the chef allowed us to come into the kitchen and cook for the child ourselves, for which we thank him very much!

The animators are very tactless, they interfere in conversations, it’s unclear who they think they are, they talk rudely to the guests, they try to skip the line in the dining room, saying that they are show workers, I still think that since they are service staff, they should eat separately altogether! We pay money for our vacation, stand in lines, but they get paid and want to skip the line! The animation show is not interesting, every day is the same!
The hotel also has a children's playroom, but it is always closed, as the animators have no time. Instead of their work during the day, animators go and invite everyone to away discos, to those clubs with which they have an agreement.
On the beach you can only take sunbeds from 7 am, but even when you arrive at 7 am, more than half of the sun loungers are already occupied.
For a beach towel, you need to leave a deposit of 200 liras, but if you leave the towel on the sunbed, you may never see it again, since many unscrupulous people steal them.
Our towel was stolen while we were at sea, and a couple of other people also had their towels missing...
the path to the beach, also around the hotel and in the hotel itself, there are tiles everywhere, they are very slippery, especially when wet, you can easily slip. We saw quite a few children and adults with a cast.
The doctor at the hotel, we were immediately warned that it was better not to contact him, we needed to go to the reception and call an ambulance. A family from Germany's child became ill, the temperature rose, they went to the doctor, she called an ambulance, took the child to a private clinic, put on an IV and billed him 1000 € for one IV.

Tour operators at the hotel who tell tourists what and how they offer tours, away programs, etc.

we were looking for a two-day tour to Cappadocia for my mother, and compared two tours from the Internet, what we found and the one that the tour operator offered, on the Internet this tour was cheaper, but we had to pay for everything, the tour operator’s price was higher and there as he said the tour operator is all inclusive, in fact you had to pay extra for some excursions, the promised 5 meals a day, it turned out they just fed you 5 times in 2 days, there was supposed to be some kind of Turkish night, but that didn’t happen either. The tour operator did not warn that you need to take warm clothes, he also did not warn that you need to pay extra to check in at the hotel without neighbors, explaining that he saved money, but I think that it is necessary to warn about this! I still don’t recommend changing money from these tour operators, they change at a very low rate, at the rate that is beneficial to them, the official rate was 1 € -29.50, they changed at 26.
There was a larger photo, but apparently I accidentally deleted it.