Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
3.0
Amenities:
6.0
I'll start simple and uncomplicated. If you want to spoil your holiday, welcome to this hotel. We rested with my wife in it in June 2019. I will say right away that this was the first trip to Turkey, so we are not spoiled for luxury hotels, but there is no such horror even in Uryupinsk. I will make a reservation, the main claim is to the hotel administrators at the reception and the hotel guide Murat from Anex Tour. The hotel itself is not bad, but obviously not 5 *, but rather a good 3 * or weak 4 *. I'll start in order:
We flew well, quickly found our bus, the transfer guide Andrey is a very nice guy, friendly, affable. When we got there, we didn't even notice. Andrei told interesting facts, gave practical advice and entertained passengers in every possible way. Time flew by unnoticed and with benefit. Thanks a lot to Andrey, the guy is well done and a good professional.
And then the adventure began.
We didn’t have to wait long for check-in, while we were checking out, we sat in the lobby, the employee, his name is Burak, immediately offered us tea, coffee, in general, it’s nice. I will tell you about Burak later, I will say right away that this is one of the best employees of the hotel. Issued in room 1013, left the suitcases in the lobby went to look. Guys, this is darkness, I have not seen such horror in the most rundown hotels of the Russian province !!!! ! Firstly, this is an extension, a wing in which the kitchen and other households. rooms, go to the room past the kitchen along the service aisle, it smells disgusting, some kind of rotten fish, the floor in the corridor is sticky. The room and the extension wing are located directly next to the service entrance to the kitchen, you can hear how they cook and how it smells even in the room. The room is located on the 1.5 floor. Literally between the 1st and 2nd floor. The room is small, 15 sq. m. , dirty stuffy, it smells like a sewer.
Further more: it cannot be described, it must be seen - dried hair, dirt, smudges, stains all over the room, in the shower, on the bedside table, on the floor, etc. Words can not convey, see photos and videos on youtube. The air conditioner works so that it is hotter in the room than outside. The balcony goes directly to the roof of the dining room. There is one light bulb in the bathroom, rusty shelves, a dirty shower with dried hair, an unwashed sink with stains, dried insects, etc. The floor in the room is sticky, the walls are painted, the bedside table is also covered in hair and dust.
Naturally, we asked for another number, I emphasize that they asked, calmly, without swearing, arguing why and showing the administrator at the reception (Short, thin, bald guy. I don’t remember his name, unfortunately) that this number is clearly not the standard that we purchased on the tour, but rather uncleaned never economy.
He began to prove to us that this is a standard room, in general there are only 3 types of rooms in the hotel: economy which is located in the same annex, but without a balcony and on the -1 floor, standard like ours (with a balcony) and family (family) .
But then it’s even more interesting: we approached the hotel guide from Anex Tour, the name of this “man” is Murat. They calmly explained the situation, he exchanged a few phrases with the administrator in Turkish and also began to prove to us that this is a standard room and that hair and dirt are not scary. Even to the arguments that the hotel has not 3 types of rooms, but four (this is written on the hotel website), he said you are mistaken, the tour operator misled you. And this is what the guide from Anex Tour says!! ! We began to figure it out: firstly, the room in which we were settled was not 22 sq. m, and 15 sq.
m, this no longer corresponds to the standard number, in addition, the standard is designed for 3 + 1 accommodation, and the economy for 2 people, I went to measure the square of the room, I tell these guys that they are definitely wrong. This barn cannot be the standard number in all respects, moreover, the parameters described on their website. They began to argue, Murat and his team stand their ground. Further, they supposedly agreed to show another room, in the same wing No. 1020, it turned out the same thing, and the front door also draws on the floor. I said that it would not work like that, look, they told me that everything was busy. And then Muratik quietly comes up to me and starts to breed for money: they say this is a standard room, not an economy one, if you want, you can put money in a box with a tip and you will be relocated. When asked which room he said in the same horror, but with a sea view.
After the refusal, Muratik again approached and started a divorce in a new way (Murat's favorite phrase is "Well, you are adults, you understand everything"), said that there is a deluxe room (although there are no such rooms in the hotel) and that it costs 70 bucks , pay the administrators through it and they will move us. When we wanted to go look at the number, it turned out to be busy for some reason, then suddenly reappeared, and it already cost $ 40, we continued to argue and the number immediately disappeared. I note that the hotel guide Murat was completely on the side of the administrators and most likely led this gang, which resells you your own rooms, which have long been paid for. He completely takes the side of the administrators, speaks to you arrogantly, chuckling, proving that you are fools, everything is fine, you will live in a shed. In general, I wanted to unscrew the heads of this whole gang and just fill hari for such a swine attitude. You are simply bred for money, shamelessly, cynically, without hesitation.
Moreover, the calculation here is simple, the guest who arrived is tired, wants to leave things as soon as possible, take a shower, go to the sea, eat, relax, is in a certain stress, in addition, the guest has certain expectations, and of course there is money at the beginning of the holiday. This is what these criminals and thieves are not afraid of this word. Bred, many do not want to swear and argue, and therefore pay.
Further: after I explained to Murat and his team that this is extortion of clean water, article 163 of the Criminal Code of the Russian Federation, that a complaint will immediately fly to Anex Tour with a recording of our conversation, we will call the hotel manager, if necessary, the police, agreed to relocate us , but only tomorrow, since there are no other rooms and tomorrow other people will leave, and we will be relocated. And now a question to the hotel manager and to Anex Tour: how is it that the ticket was bought in advance, paid for, confirmed by the hotel, but the room is busy for some reason ?? ? How???
This is a direct violation of the contract on the part of Anex Tour and the hotel.
Let's continue: and then hell - we were tired, a little more and would not have restrained ourselves and stuffed the faces of this gang, we decided to put things down to go to the sea to exhale. Wait tomorrow. But it wasn’t there: at first we didn’t sleep at night, because it was crazy hot, everyone tried the air conditioner, including the night administrator (by the way, the guy, oddly enough, he sympathized), but he warmed, in the literal sense of the word, there was hotter than outside. They opened the balcony, sounds from the kitchen, the thunder of dishes is nothing, mosquitoes began to bite, it was not possible to sleep, although they were lying in clothes, because you don’t want to lie naked on such a bed. We also didn’t go to the shower for a day, because we couldn’t go into it with this hair and the fear of catching something turned out to be stronger than the desire to wash. In general, we did not sleep at night. The mood is disgusting, the rest is ruined.
But that's not all: in the morning a meeting was scheduled for the new arrivals with the hotel guide Murat. To say that he spoke boorishly, arrogantly - to say nothing. Of the useful things, he only told where to eat and at what time (this can also be gleaned from the memo), the rest was vtyuhivanie tours. The meeting is over, we are sitting waiting for the resettlement. Murat pretends not to notice us, after I approached and already frankly began to swear over the whole situation, he said, "okay, let's move you. " This subhuman also did us a favor, it turns out. As a result, at 11 am, they finally moved. There was no end to the dissatisfaction of Murat and his gang, how could they not let the guys cut down money.
Moved to a normal room 1319 on the 3rd floor of the main building already, as expected, the standard is 22 sq. m, accommodation 3 + 1, with a normal view, clean, conder works.
But then we realized that this was not an isolated case, two more girls were relocated with us that day, we asked them where they were, they said the same as we were first settled in a barn and they also extorted money and relocated only after they started swear. Then, 3 days later, we saw another young couple (guys from Moscow and Yaroslavl), they were also placed in hell upon arrival. We told the guys what to do, what arguments to give and, if anything, to refer to us and to the fact that they saw our new number, which is really a standard. They were moved to a normal room the very next day. And then the administrators and Murat began to look sideways in our direction, resentment and petty dirty tricks. Then our room key does not work and we have to go and change it several times, and when asked why this happens, the administrator says in all seriousness: "Maybe it's time to go home?
"The hotel guide Murat, in all seriousness, asked periodically: " Buy tours from me, we moved you after all! "That is, we should be grateful to these subhumans that they deigned to move us to our own room, which had been paid for a long time and, in gratitude, buy a tour from him ?? ? This is not rudeness already, this is outright aggression. Murat and his gang were very offended by us, You see, the guys lost money. In a word, the staff, so to speak, holding power and the hotel guide completely ruined the whole vacation and all the impressions. Although the hotel guide should be on our side a priori, help in resolving issues, be protection and best friend. In fact, this is an extortionist and frankly unpleasant type, whose deeds fall clearly under the criminal article...I appeal to the representatives of Anex Tour: I ask you to deal with this incident and in particular with your employee.
With such personnel, your slogan does not match in any way - "We work for you to rest! " If Anex Tour representatives are interested, I can provide video, audio and photo materials about this incident and testimonies. Please respond to my request in a pre-trial order. Voucher number: 6432770, tour date: 17.06. 2019-24.06. 2019. My phone number: +7-917-848-66-82, mail: ivanov-volgograd@mail. ru my name is Ivan.
Hotel guide name: Murat tel: +905348130060
About the good: the rest of the hotel staff is quite normal, friendly, ready to help. I especially wanted to highlight the hotel employee, his name is Burak (I mentioned him above). A great guy, he will always help, he is on his feet all day, he will approach everyone, ask how he is resting, is everything okay, are you happy with everything, than to help. A true professional and nice person. Thank you.
Animators: Sasha, Vika and Lasha are cool good guys, they always say hello, chat, they work great and children and adults are happy, everything is fun, not stressful, they don’t bother anyone, it’s nice to chat, laugh and always help if needed. The staff, apart from the receptionists and the hotel guide, is good.
The territory of the hotel: yes, it is not big, but well-groomed and comfortable, everything is clean, close, greenery. Nice good environment.
Sea: it's just lovely, clean, warm transparent, no waves, beautiful view, the beach is good clean, the entrance to the sea is pebbly (we recommend taking swimming slippers). The sea is just amazing! There are enough sun loungers, large shadows are stretched, very comfortable and decent.
Food: worse here, monotonous, got on rotten foods four times (tomatoes, cucumbers, watermelon and corn). There are few fruits, mostly green and not tasty, sweets are mostly from semolina. In principle, you can choose what to eat, but no frills. The meat is chicken, sometimes turkey.
Lamb was once on Friday, and then in the form of a lula and of dubious quality (with small bones and veins). Some of the vegetables are good, there are delicious things, pastries. The rest is normal, but you can eat. Alcohol diluted, so-so, but for the rest will do. At the end of the race, they gave undiluted whiskey, many were surprised (weaned))) Arriving home, I weighed myself - I lost a little weight even by half a kilo. Although they ate heartily. Well, this is rather a plus, as I tend to be overweight and gain weight easily)))
Swimming pool: small, clean, with a small slide, it's great for children, and adults who want to fall down at the bassik are also fine. Lots of sun loungers with umbrellas.
Nearby there is a shopping center, a bazaar, not far from Alanya (50 minutes by bus), the location is good.
Total: If it were not for the attitude of the hotel guide and administrators, if they settled immediately in the room that was supposed to be and did not engage in extortion, then the rest is quite normal. The hotel is ok for a budget stay.
But I don’t want to return to it, even for free, it’s better to pay a little extra and have a good rest. I do not recommend.
We flew well, quickly found our bus, the transfer guide Andrey is a very nice guy, friendly, affable. When we got there, we didn't even notice. Andrei told interesting facts, gave practical advice and entertained passengers in every possible way. Time flew by unnoticed and with benefit. Thanks a lot to Andrey, the guy is well done and a good professional.
And then the adventure began.
We didn’t have to wait long for check-in, while we were checking out, we sat in the lobby, the employee, his name is Burak, immediately offered us tea, coffee, in general, it’s nice. I will tell you about Burak later, I will say right away that this is one of the best employees of the hotel. Issued in room 1013, left the suitcases in the lobby went to look. Guys, this is darkness, I have not seen such horror in the most rundown hotels of the Russian province !!!! ! Firstly, this is an extension, a wing in which the kitchen and other households. rooms, go to the room past the kitchen along the service aisle, it smells disgusting, some kind of rotten fish, the floor in the corridor is sticky. The room and the extension wing are located directly next to the service entrance to the kitchen, you can hear how they cook and how it smells even in the room. The room is located on the 1.5 floor. Literally between the 1st and 2nd floor. The room is small, 15 sq. m. , dirty stuffy, it smells like a sewer.
Further more: it cannot be described, it must be seen - dried hair, dirt, smudges, stains all over the room, in the shower, on the bedside table, on the floor, etc. Words can not convey, see photos and videos on youtube. The air conditioner works so that it is hotter in the room than outside. The balcony goes directly to the roof of the dining room. There is one light bulb in the bathroom, rusty shelves, a dirty shower with dried hair, an unwashed sink with stains, dried insects, etc. The floor in the room is sticky, the walls are painted, the bedside table is also covered in hair and dust.
Naturally, we asked for another number, I emphasize that they asked, calmly, without swearing, arguing why and showing the administrator at the reception (Short, thin, bald guy. I don’t remember his name, unfortunately) that this number is clearly not the standard that we purchased on the tour, but rather uncleaned never economy.
He began to prove to us that this is a standard room, in general there are only 3 types of rooms in the hotel: economy which is located in the same annex, but without a balcony and on the -1 floor, standard like ours (with a balcony) and family (family) .
But then it’s even more interesting: we approached the hotel guide from Anex Tour, the name of this “man” is Murat. They calmly explained the situation, he exchanged a few phrases with the administrator in Turkish and also began to prove to us that this is a standard room and that hair and dirt are not scary. Even to the arguments that the hotel has not 3 types of rooms, but four (this is written on the hotel website), he said you are mistaken, the tour operator misled you. And this is what the guide from Anex Tour says!! ! We began to figure it out: firstly, the room in which we were settled was not 22 sq. m, and 15 sq.
m, this no longer corresponds to the standard number, in addition, the standard is designed for 3 + 1 accommodation, and the economy for 2 people, I went to measure the square of the room, I tell these guys that they are definitely wrong. This barn cannot be the standard number in all respects, moreover, the parameters described on their website. They began to argue, Murat and his team stand their ground. Further, they supposedly agreed to show another room, in the same wing No. 1020, it turned out the same thing, and the front door also draws on the floor. I said that it would not work like that, look, they told me that everything was busy. And then Muratik quietly comes up to me and starts to breed for money: they say this is a standard room, not an economy one, if you want, you can put money in a box with a tip and you will be relocated. When asked which room he said in the same horror, but with a sea view.
After the refusal, Muratik again approached and started a divorce in a new way (Murat's favorite phrase is "Well, you are adults, you understand everything"), said that there is a deluxe room (although there are no such rooms in the hotel) and that it costs 70 bucks , pay the administrators through it and they will move us. When we wanted to go look at the number, it turned out to be busy for some reason, then suddenly reappeared, and it already cost $ 40, we continued to argue and the number immediately disappeared. I note that the hotel guide Murat was completely on the side of the administrators and most likely led this gang, which resells you your own rooms, which have long been paid for. He completely takes the side of the administrators, speaks to you arrogantly, chuckling, proving that you are fools, everything is fine, you will live in a shed. In general, I wanted to unscrew the heads of this whole gang and just fill hari for such a swine attitude. You are simply bred for money, shamelessly, cynically, without hesitation.
Moreover, the calculation here is simple, the guest who arrived is tired, wants to leave things as soon as possible, take a shower, go to the sea, eat, relax, is in a certain stress, in addition, the guest has certain expectations, and of course there is money at the beginning of the holiday. This is what these criminals and thieves are not afraid of this word. Bred, many do not want to swear and argue, and therefore pay.
Further: after I explained to Murat and his team that this is extortion of clean water, article 163 of the Criminal Code of the Russian Federation, that a complaint will immediately fly to Anex Tour with a recording of our conversation, we will call the hotel manager, if necessary, the police, agreed to relocate us , but only tomorrow, since there are no other rooms and tomorrow other people will leave, and we will be relocated. And now a question to the hotel manager and to Anex Tour: how is it that the ticket was bought in advance, paid for, confirmed by the hotel, but the room is busy for some reason ?? ? How???
This is a direct violation of the contract on the part of Anex Tour and the hotel.
Let's continue: and then hell - we were tired, a little more and would not have restrained ourselves and stuffed the faces of this gang, we decided to put things down to go to the sea to exhale. Wait tomorrow. But it wasn’t there: at first we didn’t sleep at night, because it was crazy hot, everyone tried the air conditioner, including the night administrator (by the way, the guy, oddly enough, he sympathized), but he warmed, in the literal sense of the word, there was hotter than outside. They opened the balcony, sounds from the kitchen, the thunder of dishes is nothing, mosquitoes began to bite, it was not possible to sleep, although they were lying in clothes, because you don’t want to lie naked on such a bed. We also didn’t go to the shower for a day, because we couldn’t go into it with this hair and the fear of catching something turned out to be stronger than the desire to wash. In general, we did not sleep at night. The mood is disgusting, the rest is ruined.
But that's not all: in the morning a meeting was scheduled for the new arrivals with the hotel guide Murat. To say that he spoke boorishly, arrogantly - to say nothing. Of the useful things, he only told where to eat and at what time (this can also be gleaned from the memo), the rest was vtyuhivanie tours. The meeting is over, we are sitting waiting for the resettlement. Murat pretends not to notice us, after I approached and already frankly began to swear over the whole situation, he said, "okay, let's move you. " This subhuman also did us a favor, it turns out. As a result, at 11 am, they finally moved. There was no end to the dissatisfaction of Murat and his gang, how could they not let the guys cut down money.
Moved to a normal room 1319 on the 3rd floor of the main building already, as expected, the standard is 22 sq. m, accommodation 3 + 1, with a normal view, clean, conder works.
But then we realized that this was not an isolated case, two more girls were relocated with us that day, we asked them where they were, they said the same as we were first settled in a barn and they also extorted money and relocated only after they started swear. Then, 3 days later, we saw another young couple (guys from Moscow and Yaroslavl), they were also placed in hell upon arrival. We told the guys what to do, what arguments to give and, if anything, to refer to us and to the fact that they saw our new number, which is really a standard. They were moved to a normal room the very next day. And then the administrators and Murat began to look sideways in our direction, resentment and petty dirty tricks. Then our room key does not work and we have to go and change it several times, and when asked why this happens, the administrator says in all seriousness: "Maybe it's time to go home?
"The hotel guide Murat, in all seriousness, asked periodically: " Buy tours from me, we moved you after all! "That is, we should be grateful to these subhumans that they deigned to move us to our own room, which had been paid for a long time and, in gratitude, buy a tour from him ?? ? This is not rudeness already, this is outright aggression. Murat and his gang were very offended by us, You see, the guys lost money. In a word, the staff, so to speak, holding power and the hotel guide completely ruined the whole vacation and all the impressions. Although the hotel guide should be on our side a priori, help in resolving issues, be protection and best friend. In fact, this is an extortionist and frankly unpleasant type, whose deeds fall clearly under the criminal article...I appeal to the representatives of Anex Tour: I ask you to deal with this incident and in particular with your employee.
With such personnel, your slogan does not match in any way - "We work for you to rest! " If Anex Tour representatives are interested, I can provide video, audio and photo materials about this incident and testimonies. Please respond to my request in a pre-trial order. Voucher number: 6432770, tour date: 17.06. 2019-24.06. 2019. My phone number: +7-917-848-66-82, mail: ivanov-volgograd@mail. ru my name is Ivan.
Hotel guide name: Murat tel: +905348130060
About the good: the rest of the hotel staff is quite normal, friendly, ready to help. I especially wanted to highlight the hotel employee, his name is Burak (I mentioned him above). A great guy, he will always help, he is on his feet all day, he will approach everyone, ask how he is resting, is everything okay, are you happy with everything, than to help. A true professional and nice person. Thank you.
Animators: Sasha, Vika and Lasha are cool good guys, they always say hello, chat, they work great and children and adults are happy, everything is fun, not stressful, they don’t bother anyone, it’s nice to chat, laugh and always help if needed. The staff, apart from the receptionists and the hotel guide, is good.
The territory of the hotel: yes, it is not big, but well-groomed and comfortable, everything is clean, close, greenery. Nice good environment.
Sea: it's just lovely, clean, warm transparent, no waves, beautiful view, the beach is good clean, the entrance to the sea is pebbly (we recommend taking swimming slippers). The sea is just amazing! There are enough sun loungers, large shadows are stretched, very comfortable and decent.
Food: worse here, monotonous, got on rotten foods four times (tomatoes, cucumbers, watermelon and corn). There are few fruits, mostly green and not tasty, sweets are mostly from semolina. In principle, you can choose what to eat, but no frills. The meat is chicken, sometimes turkey.
Lamb was once on Friday, and then in the form of a lula and of dubious quality (with small bones and veins). Some of the vegetables are good, there are delicious things, pastries. The rest is normal, but you can eat. Alcohol diluted, so-so, but for the rest will do. At the end of the race, they gave undiluted whiskey, many were surprised (weaned))) Arriving home, I weighed myself - I lost a little weight even by half a kilo. Although they ate heartily. Well, this is rather a plus, as I tend to be overweight and gain weight easily)))
Swimming pool: small, clean, with a small slide, it's great for children, and adults who want to fall down at the bassik are also fine. Lots of sun loungers with umbrellas.
Nearby there is a shopping center, a bazaar, not far from Alanya (50 minutes by bus), the location is good.
Total: If it were not for the attitude of the hotel guide and administrators, if they settled immediately in the room that was supposed to be and did not engage in extortion, then the rest is quite normal. The hotel is ok for a budget stay.
But I don’t want to return to it, even for free, it’s better to pay a little extra and have a good rest. I do not recommend.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Great hotel for families with small children
- Unfriendly hotel
- HORRIBLE, I do not advise, unsanitary conditions!
- Very bad hotel
- Like a hotel guide, Murat and his team extort money for you in the same room.
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