The hotel was chosen based on reviews, on the first line, no higher than three floors.
The territory consists of two zones. One zone corresponds to the concept of "viilage", the second zone consists of 3-storey modern buildings.
We arrived at the hotel at 18.30. They immediately settled in two-story houses. Room on the second floor with two bedrooms. One bedroom has a double bed, the other has two single beds. Each room has air conditioning, a table, a mirror, a wardrobe, cabinets. One refrigerator. One bathroom with shower. In general, very comfortable. In front of the room there is a terrace with a table and 4 chairs. There is also a dryer for towels and swimwear.
Since we rarely rest abroad, I liked everything. Both the hotel and the area. A lot of greenery (trees - date palms, oranges, tangerines, lemons, banana palms, various flowering bushes).
The room is cleaned daily. Water was left at 0.5 liters per person daily.
The food is varied and very tasty. The service in the restaurant is excellent. Very attentive staff, great hospitality.
Great beach with sun loungers, enough space for everyone. A beautiful pier, too, with sunbeds, umbrellas and tents. From the pier there are steps for those who do not like to jump. The sea is clean, warm and deep.
Disadvantages: paid Wi-Fi ($3 per day, it's cheaper to buy a sim card or look at the offers of your operator) and paid safe ($3 per day).
Despite the early arrival, at 5 am, the room was offered immediately. But we wanted in another building, closer to the sea. They immediately agreed, but they said that they would have to wait until 2 pm, which is normal.
The hotel looks simple. Contingent: Turks, Germans and Russians, approximately equally. Isolated cases of Ukrainians and Poles. More than half of vacationers with children, ranging from babies.
The hotel, in fact, consists of two territories. One area really corresponds to the concept of "viilage", the second area consists of 3-storey modern buildings with elevators. Comfort is higher there, there is an excellent children's water park, but you do not feel that you are in a village.
The hotel has a large, green, well-groomed area. Excellent beach, separate tents for each group (pair) of vacationers. The big plus of the hotel is that you do not need to take a place on the beach in the morning. Despite the 100% occupancy of the hotel, places can be found at any time.
Very attentive staff, excellent attitude towards vacationers, regardless of nationality.
The sea is clean, deep, but 30-40 meters from the shore there is a stone ridge about a meter wide where the depth of the sea is about 1.5 meters.
The room is good, spacious, enough to sleep, large terrace, everything works properly. The only thing, as has happened more than once, the air conditioner blows directly on the bed, which creates some problems.
The food is no frills, but quite varied. The service in the restaurant is excellent. There are no queues. You can always find a free table. The waiters do not walk, but rush about, the tables are cleaned instantly. And in general, for the hotel, any request is fulfilled instantly.
Against the background of all this, paid Wi-Fi ($3 per day, cheaper to buy a SIM card) and a paid safe ($3 per day) seemed anachronistic.
The children's menu is meager, there are no soups for the child from the word at all. Every day there was spicy soup, which you can’t give a child. I understand that not all children eat first courses, but there are those who need it and they ask. Moreover, the hotel is focused on family holidays with a large children's water park. It is difficult to feed a child for a week only mashed potatoes, pasta and chicken. Such a variety and an adult on the third day will get bored. On the fourth day, many Russian-speaking tourists arrived and the variety of food in the main restaurant and for adults became much scarcer. They did not remain hungry, but a strange trend.
And most importantly, after which I do not recommend this hotel to families with small children: the price list of the hotel indicates the possibility to extend the stay in the room for a fee. My child sleeps in the afternoon and this was the biggest reason why we chose this hotel. In the evening before the day of departure, we went to the reception and were refused to extend the room, although 20 minutes. ago another family (Russian speakers) with the same child was offered this option. We decided to come back in the morning, but the managers of the other shift again categorically refused both us and the guide, demanded to vacate the room, but immediately extended the number to the German tourist. As a result, the child did not sleep and the flight home became a nightmare (they flew to Turkey absolutely calmly).
All the good stuff about free unlimited ice cream and swim diapers just died. And yet, if your child is neat, you have weaned off the diaper and you want to go to the toilet at sea - run, run very quickly and hope that the child will endure. We didn't always succeed. There is no toilet close to the beach. Many children did their wet deeds in the sand - both on the shore and near the sun loungers.
Pros:
beautiful large area, green, flowering, well-groomed;
comfortable beach, with a beautiful pier, clean, warm sea;
many pools, cool children's water park.
Emir seems to be very pleased with the class administrator at the reception for Russian-speakers, as he learned that we are from Ukraine, settling us in almost 15 minutes, although we arrived around 10.00, it is possible that we were with a small child. If there were any problems, we had air conditioning, always solved quickly.
The rest of the staff is not so friendly, you can still note the staff at the bar behind the restaurant. The waiters are very unpleasant, never even approached, ran only near the Germans.
There was an unpleasant situation when a cat, who was constantly climbing in the restaurant, attacked our 3-year-old daughter, got stuck in her leg, blood ran, the child was terribly scared, I was probably even more shocked, no one even came, offered help, treated wounds. I am already silent to apologize, although everyone has seen. On the last day, there was a horror on the other floor of the restaurant, only two tables were free, but one was dirty and the other in a very inconvenient place. We asked the waiter to clear the table for us, he refused, rudely, told us to sit down for the second one, we waited and went for the other one, and imagine that there at the table the cat so specifically went to the toilet.
we called this waiter again, we say, it's normal to put people at such a table, sorry zero, just turned around and left, as a result, we moved to another area where the table was vacated. These are the most unpleasant situations we have had for rest.
Many bars, except the main restaurant, will not be hungry. But I can not attribute food to the pros or cons. There is actually a lot of food, but not everything is delicious. Of what you take, only half is delicious. Meat chicken, Indian, lamb, very spicy, we did not go at all. The fish is only sea bass and very tasty, everything else is just repetitive, very annoying. The most delicious breakfasts, more European, very cool and a variety of sweets, super coffee, only seasonal fruit.
Cons:
only one administrator speaks Russian, all the others mostly speak German, English is also difficult;
the work of the waiters is just awful;
internet is paid, not even in the lobby;
the work of the guide is also not very;
alcohol, except beer can not be drunk;
animation is very weak, all in German, but everyone at the concert for about an hour. Well, all the time went to the type of disco, except for two bartenders, no one was, the music is something ... )))
In general, not bad, you can go, but for less money, we certainly will not return.
PEOPLE!! ! Who wants a good sea - you do not go to this hotel, and not to neighboring ones, the situation is the same there! The sea is constantly stormy, takes out on sharp stones. The water is dirty - a mixture of sand and debris. There are very few places for swimming, as fish in a barrel stomped around, touched each other, the waves were demolished.
When I saw the room in which I would have to spend my holidays, I was horrified. Rooms, or rather basements for tourists, are small rooms 3 by 3 meters, without balconies with one small, small window. After a long showdown at the reception, who supposedly speak only German, I managed to get by the evening (although we arrived early in the morning) to be given another number. the air conditioner didn't work in this room, the wall was smeared with what looked like blood. Decided to stay in the previous room. Oh yes, it should be noted that the room is located behind the hotel's fence, very far from the sea, but it seemed to me that it looked newer than those on the territory. Although there were still problems with plumbing - I constantly had to call a plumber to fix the faucet in the bathroom (it fell off), the drain in the shower was clogged. Of course, it was still possible to fight, but I think nothing would have changed, and we were very tired from the road, I already wanted to wash and lie down.
I won’t go to the hotel anymore, the main thing on vacation is a good sea, however, I didn’t see it here
The room is cleaned daily, towels are also changed daily (of course you can ask not to be disturbed on this day if, for example, the child is asleep). Both breakfast and lunch and dinner in one of the two restaurants were quite diverse and you will not stay hungry. There are quite a few high chairs in one of the halls - because with air conditioning. There are many bars and cafes, a gym, all inclusive.
The beach is normal, the sea is more or less clean, especially on a luxurious pier. Pools: one semi-children's near the dining room and near the beach, two swimming pools for adults only, and the fourth water park for children. The hotel has a lot of vacationers from the European Union, mostly from Germany, so you need to behave culturally and friendly. The staff is also quite gentle, fluent in German and a little Russian.
The only small disadvantages: it's paid internet, it's not cheap and tied to only one device and slow, and for those who like to watch TV in the evening there are no Ukrainian TV channels, only Russian, German, Turkish, Polish ...and since we that's not why we came here, we spent an hour with benefits, for example: nearby are shopping malls. And so we enjoyed the holiday, so we recommend this hotel.
We wanted a room on the 2nd floor, the advantage of our own balcony and no courtyard. And waited for him until 13:00. But we immediately prepared swimsuits on top and enjoyed the sun already. We fly with our daughter, so we choose the hotel carefully because the food for the child should be excellent! And we were not mistaken: a wide variety of dishes, all fresh, and new items every day. And red fish, and squid, and mussels, every day meat on the grill. I personally saw how, after dinner, all the dishes that remained untouched at the distribution are thrown into the trash, and not something is prepared from them tomorrow. Many fruits: watermelon, peach, nectarine, apple, pear, grape, cherry, melon. . .
Animators are just cool guys, always entertain tourists. Special thanks to the animators Elmira and Camilla - my daughter just adored them. The evening show is generally a sea of delight! Every day different groups came, and of course the Club Castalia dance will be remembered for a long time)) we are still dancing. The sea is clean and we found a ladder from the pier to the left and there you can go straight down to the shore with sand. Stones from the very shore (((this is the only minus of the hotel.
The room is spacious, newly renovated and always clean! I don't know why they write such reviews! Maybe it was just like that last year.
Not for anyone as well It's no secret that in Turkey wi-fi and a safe are paid. Safe 3$ per day
Internet - $3 per day, or $12 - a week
I used roaming from Life.
I really liked the hotel - I recommend it!
What negatively reported is a guide from Pegasus, his name is Ramis, I have never met such an irresponsible and indifferent person, he sent us with a company of 7 people to a storm on a ship for an excursion (((including 2 children. I didn’t even ask how we went (((although calmly it was necessary to reschedule the tour. And now there is a problem with departures, to my question: our flight disappeared from the official website of Boryspil, his answer: they say I’m not responsible for this, ask at the reskpshin, you are alarmists! As a result, the flight was put on and sat at the airport only 1.5 hours. But there is no help from him in this! Why he is not clear! Only he sells excursions and dishonors the name of Pegasus
But let's end on a cheerful note, the territory is large, green, due to this it is not as hot as in other hotels, the pool is constantly checked for cleanliness (taking samples)
Towels are provided without a deposit. This is the first line and you can walk back and forth from the sea to the pools, from the pools to the water park! There is generally expanse for children!
The only thing is to equip the beach for a smooth entrance and everything will be super! For this minus 1 star)) but in general Very satisfied with the rest!