LAME "PEGAS" ("PEGAS-Touristik"). Turkish conflict.
Turkey, 7 days, August 2008.
Tour operator "Pegas Touristik".
Travel agent LLC "Intertour", Pyatigorsk.
Hotel CLUB CEMAR BEACH 3 * with accommodation in a double room Double, standard category (Std), meals - all inclusive (AL).
At the hotel we were placed in a room without a number on the door - on the key was a filthy piece of paper with the numbers "007". Wardrobe, chairs - no. From the furniture - only a bed, a small table, a mirror on shaking legs and a dirty safe on the floor with a broken lock. There is no TV. There are no curtains. There is no carpeting except for a small dirty piece by the door. Bare dirty concrete floor. Instead of switches, wires protrude from the walls. Ceiling lights without lamps. From lighting - a table lamp on the bedside table, standing near the toilet. There is no shower curtain, splashes on the lamp. The lock and handle of the sunblock door are broken, the door does not close. The transom in it is open and also does not close, forcing the air conditioner to run, at a street temperature of more than 35 degrees, around the clock. Etc.
Every morning the hotel guide Rustem promised to move. Then he referred to his "overload" and disappeared until the end of the day. I called a travel agent in Pyatigorsk, the director promised to contact the tour operator. On the 4th day, August 8, I called the chief guide of the Pegas Turistik company, Evgenia, by phone. +9.533 47.6202. She arrived, examined the premises and said that "behind some shortcomings - this is the standard. " She refused to sign her own words, saying that: "I will answer in writing only at the request of the court. " Promised to move to a "standard room" before 12 noon. Didn't. We recorded the meeting on a dictaphone, we also photographed everything, made a video.
On the 5th day we were transferred to another room. And immediately settled in our barn new tourists. Others found themselves in a similar situation - the entire first (according to the numbering of the hotel, zero) floor, 4 rooms, not the best of ours. Every morning at the reception there are complaints and female tears of our neighbors. The staff immediately ceases to understand Russian and smiles. They are waiting for someone who is more persistent, and after a few days, they are resettled. The neighbors filming the video were moved to a 5* hotel on the last night of their tour.
The standard (Std) services purchased by us include daily cleaning of the room and change of bed linen and towels 3 times a week. On the information board of the hotel it is written that the above is done "2 times a week". To our remark
the hotel guide, Rustem, said that: "in their hotel this is done once a week. "
Plus pads with:
- food: if you didn’t come ahead of time, didn’t stand in line - there are not enough dishes and cutlery,
- an ugly beach with rusty pieces of iron sticking out of the concrete "shore" and broken, rusty metal stairs. The hotel guide warned: "to avoid injury, you should go to the beach of a neighboring hotel, but do not sunbathe there and do not use anything. "
While "on vacation", we bought a one-day trip to Istanbul for 440 € for two from Pegas Touristik through the guide of the Rustem Hotel, having previously learned from him that a visit to the Al-Sofia Cathedral was included in the program. That's the main thing they paid for. He promised. In Istanbul, the tour guide reported that: "On Thursdays (the day of the tour sold to us) there is no visit to Al-Sofia. " When asked what Pegasus had promised, she answered irritably: "I'm tired of answering Pegasus tourists. Its tourists never know anything. "
Pegas Touristik did not respond to a written claim, but the travel agent, Intertour LLC, Pyatigorsk, rules for the tour operator. Instead of pleasant impressions - litigation.
Additionally: registration for a charter in the airport of Rostov-on-Don was ugly organized.
Sincerely, Alexander.
Turkey, 7 days, August 2008.
Tour operator "Pegas Touristik".
Travel agent LLC "Intertour", Pyatigorsk.
Hotel CLUB CEMAR BEACH 3 * with accommodation in a double room Double, standard category (Std), meals - all inclusive (AL).
At the hotel we were placed in a room without a number on the door - on the key was a filthy piece of paper with the numbers "007". Wardrobe, chairs - no. From the furniture - only a bed, a small table, a mirror on shaking legs and a dirty safe on the floor with a broken lock. There is no TV. There are no curtains. There is no carpeting except for a small dirty piece by the door. Bare dirty concrete floor. Instead of switches, wires protrude from the walls. Ceiling lights without lamps. From lighting - a table lamp on the bedside table, standing near the toilet. There is no shower curtain, splashes on the lamp. The lock and handle of the sunblock door are broken, the door does not close. The transom in it is open and also does not close, forcing the air conditioner to run, at a street temperature of more than 35 degrees, around the clock. Etc.
Every morning the hotel guide Rustem promised to move. Then he referred to his "overload" and disappeared until the end of the day. I called a travel agent in Pyatigorsk, the director promised to contact the tour operator. On the 4th day, August 8, I called the chief guide of the Pegas Turistik company, Evgenia, by phone. +9.533 47.6202. She arrived, examined the premises and said that "behind some shortcomings - this is the standard. " She refused to sign her own words, saying that: "I will answer in writing only at the request of the court. " Promised to move to a "standard room" before 12 noon. Didn't. We recorded the meeting on a dictaphone, we also photographed everything, made a video.
On the 5th day we were transferred to another room. And immediately settled in our barn new tourists. Others found themselves in a similar situation - the entire first (according to the numbering of the hotel, zero) floor, 4 rooms, not the best of ours. Every morning at the reception there are complaints and female tears of our neighbors. The staff immediately ceases to understand Russian and smiles. They are waiting for someone who is more persistent, and after a few days, they are resettled. The neighbors filming the video were moved to a 5* hotel on the last night of their tour.
The standard (Std) services purchased by us include daily cleaning of the room and change of bed linen and towels 3 times a week. On the information board of the hotel it is written that the above is done "2 times a week". To our remark
the hotel guide, Rustem, said that: "in their hotel this is done once a week. "
Plus pads with:
- food: if you didn’t come ahead of time, didn’t stand in line - there are not enough dishes and cutlery,
- an ugly beach with rusty pieces of iron sticking out of the concrete "shore" and broken, rusty metal stairs. The hotel guide warned: "to avoid injury, you should go to the beach of a neighboring hotel, but do not sunbathe there and do not use anything. "
While "on vacation", we bought a one-day trip to Istanbul for 440 € for two from Pegas Touristik through the guide of the Rustem Hotel, having previously learned from him that a visit to the Al-Sofia Cathedral was included in the program. That's the main thing they paid for. He promised. In Istanbul, the tour guide reported that: "On Thursdays (the day of the tour sold to us) there is no visit to Al-Sofia. " When asked what Pegasus had promised, she answered irritably: "I'm tired of answering Pegasus tourists. Its tourists never know anything. "
Pegas Touristik did not respond to a written claim, but the travel agent, Intertour LLC, Pyatigorsk, rules for the tour operator. Instead of pleasant impressions - litigation.
Additionally: registration for a charter in the airport of Rostov-on-Don was ugly organized.
Sincerely, Alexander.
Translated automatically from Russian. View original
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