Your rating of this hotel:
6.0
from 10
Hotel ratings by criteria:
Rooms:
9.0
Service:
7.0
Cleanliness:
9.0
Food:
6.0
Amenities:
7.0
I chose this hotel based on reviews and I was not wrong. The rooms are good, clean (cleaning every day), the furniture is solid, the plumbing is new and of high quality. Drinking water is always in abundance. In terms of nutrition, there is a lot of food, but the products are very cheap, for those who like to eat, it will be great, but if you eat deliciously, then in a couple of days there will be nothing to eat from a large amount of food. But you will never be hungry. There are many fruits, but most often they are not ripe. Ripe and tasty were only watermelons. There are also a lot of desserts, but all of them are crazy chemical. Baking is good.
As for the staff, claims only to the administrators at the reception. As soon as we arrived at the hotel (13.00), of course, we were not settled. No questions, not yet 14.00. But the administrator, who does not really speak Russian, tried to explain to us that our room is very small and hot, because. located on the roof of the hotel. And they won’t be able to check us in at 14.00, and they don’t know when they can. But for a surcharge of $ 20 for each day, they can provide a more comfortable room, with air conditioning, with instant check-in. At the same time, he cannot answer my questions, because. does not understand me, and requests only $20. As a result, we did not understand each other, and were left to wait. Then, as it turned out, the Russian-speaking administrator was sitting nearby,
and did not even try to help and explain. Internet on the 1st floor is free, they also refused to provide it to us, only for paying 1 euro per hour.
After 14.00 we were settled. The room is very good, comfortable. With a mountain view. Air conditioning is available and working. Refrigerator and TV, everything is like everyone else. They just wanted money!
The next day, when meeting with our tour operator, I heard a bunch of such stories. There were problems for everyone who did not pay extra. Or spent one night in another hotel. The day is lost, with these suitcases to go back and forth...
But the waiters and bartenders work perfectly, they try very hard and always fuss!
The representative from the operator, Sabina, was also very rude. She was openly rude, and was not competent in some matters, as it turned out later.
The hotel is good, if you are aware of all the nuances, then nothing will spoil your vacation!
As for the staff, claims only to the administrators at the reception. As soon as we arrived at the hotel (13.00), of course, we were not settled. No questions, not yet 14.00. But the administrator, who does not really speak Russian, tried to explain to us that our room is very small and hot, because. located on the roof of the hotel. And they won’t be able to check us in at 14.00, and they don’t know when they can. But for a surcharge of $ 20 for each day, they can provide a more comfortable room, with air conditioning, with instant check-in. At the same time, he cannot answer my questions, because. does not understand me, and requests only $20. As a result, we did not understand each other, and were left to wait. Then, as it turned out, the Russian-speaking administrator was sitting nearby,
and did not even try to help and explain. Internet on the 1st floor is free, they also refused to provide it to us, only for paying 1 euro per hour.
After 14.00 we were settled. The room is very good, comfortable. With a mountain view. Air conditioning is available and working. Refrigerator and TV, everything is like everyone else. They just wanted money!
The next day, when meeting with our tour operator, I heard a bunch of such stories. There were problems for everyone who did not pay extra. Or spent one night in another hotel. The day is lost, with these suitcases to go back and forth...
But the waiters and bartenders work perfectly, they try very hard and always fuss!
The representative from the operator, Sabina, was also very rude. She was openly rude, and was not competent in some matters, as it turned out later.
The hotel is good, if you are aware of all the nuances, then nothing will spoil your vacation!
Translated automatically from Russian. View original
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