Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms:
5.0
Service:
1.0
Cleanliness:
5.0
Food:
8.0
Amenities:
5.0
In short, the staff represented by the Receptionist (I unfortunately don’t remember his name) and Ferhat Sadi (Ferhat Sadi front office manager) and of course the representative from Anex tour Nuradin Adam, he played one of the key roles among those who spoiled us practically the whole vacation.
In more detail, then: we bought a tour for a week, flew to Antalya airport and then our adventures began, we drove 4+ hours to the hotel, although our hotel was the second in terms of delivery, I don’t know if we got a unique driver, or we just so lucky as friends drove 2 hours and 30 minutes to a hotel that was further than ours. Important! ! ! We traveled by bus, not by big bus.
After we arrived at the hotel, they asked us where we came from, what is our name, took our vouchers and issued a card from the room, the porter took our suitcase and led us towards the old building where the economy rooms are located, at the reception, and also on the way I clarified this we have a card from a standard room in the new building, to which there was a positive response. When we entered the room, our surprise knew no bounds, as we saw a completely different room that we had booked. We were simply fooled and settled in the old building in an economy room where there was an unpleasant smell in the shower. But it should be clarified that even in this economy there were slippers, bathrobes and two large towels (I will focus on this, since I will return to this point later).
After we saw that we were settled in the wrong room that we booked. We left our suitcases there and went to the reception to clarify the details why.
And at the reception the most interesting thing began in us: the receptionist began to say that this was a standard class room and they settled us correctly. I showed him a photo of the standard and economy which they have on the site also provided them with a voucher where there is all the information about our room, but there was zero sense.
We contacted our tour operator who sold the tour to us, and he confirmed everything that we really have a standard room that is located in the new building (aka the main building) and that we need to say this information again so that we would be given a different number, but on receptionists stood their ground and did not want to settle in our legal number in any way.
After that, we called Ferhad Sadi (Ferhat Sadi front office manager), he also said that they were not aware because no one had booked a standard room with them and these questions were not for them, but for the anex tour (the standard scheme of Turks who breed their guests)
But then we were lucky in the hotel there was a representative from Anex tour Nuradin Adam, we called him, asked how to solve this problem, to which he replied that he did not know and this was not his job. After that, we again contacted our tour agent and here special thanks to Him, since it was he who helped us a lot in somehow influencing Nuradin and he began to do his job. We spent more than 3 hours arguing and talking with the staff and Nuradin, while we were very tired and hungry.
After Nuradin was contacted from the main office of the Anex tour, he began to do something, but at the same time continued to do dirty tricks, which I will write about later.
After a while, he came up to us and said that tomorrow you will move to a new room, but this night you will be in the old one (a small victory for us, but not for long)
But the next day I approached Nuradin and asked what time we could check into a new room?
He replied that we will stop by when he says. After 15-20 minutes, I saw the doorman in the hotel lobby, it was around 11.20 in the morning, he himself came up to me and said that your new room was already ready and we could move, but we need to go to Nuradin (a representative from the annex tour) and come up with him to the reception. I was delighted and went to Nuradin and told him what the porter told me, while thinking that in a few minutes we would be in a new room, but Nuradin turned out to be that g@@nom as he said that you would check in when I said and it might be now, and maybe at 16 o'clock, and if he does not have a desire, then later.
Further, they gave us a new number, though not immediately, but somewhere after 2 pm, since Nuradin spoiled it a little.
After we arrived at the hotel, we were asked where we came from, what is our name, we took our vouchers and issued a card from the room, the porter took our suitcase and led us towards the old building where the economy rooms are located, at the reception, and also on the way, I clarified it is in us a card from a standard room in a new building, to which there was a positive response. When we entered the room, our surprise knew no bounds, as we saw a completely different room that we had booked. We were simply fooled and settled in the old building in an economy room where there was an unpleasant smell in the shower. But it should be clarified that even in this economy there were slippers, bathrobes and two large towels (I will focus on this, since I will return to this point later).
After we saw that we were settled in the wrong room that we booked. We left our suitcases there and went to the reception to clarify the details why.
He replied that we will stop by when he says. After 15-20 minutes, I saw the doorman in the hotel lobby, it was around 11.20 in the morning, he himself came up to me and said that your new room was already ready and we could move, but we need to go to Nuradin (a representative from the annex tour) and come up with him to the reception. I was delighted and went to Nuradin and told him what the porter told me, while thinking that in a few minutes we would be in a new room, but Nuradin turned out to be that g@@nom as he said that you would check in when I said and it might be now, and maybe at 16 o'clock, and if he does not have a desire, then later.
Further, they gave us a new number, though not immediately, but somewhere after 2 pm, since Nuradin spoiled it a little.
When we were settled in a new room there were no slippers, bathrobes, there was only one large towel, one for the feet and two small ones for the face.
Cleaning in the room occurs after you have pressed a special button (It is difficult to call it cleaning, since cleaning is to remove garbage if it does not fit into the bin, and if it does, then the ego is not cleaned, the floor is not cleaned, the maximum is covered with a bed and you can deliver the gel and shampoo)
The bed was not changed for 7 days! ! ! But that's not the most important thing
In more detail, then: we bought a tour for a week, flew to Antalya airport and then our adventures began, we drove 4+ hours to the hotel, although our hotel was the second in terms of delivery, I don’t know if we got a unique driver, or we just so lucky as friends drove 2 hours and 30 minutes to a hotel that was further than ours. Important! ! ! We traveled by bus, not by big bus.
After we arrived at the hotel, they asked us where we came from, what is our name, took our vouchers and issued a card from the room, the porter took our suitcase and led us towards the old building where the economy rooms are located, at the reception, and also on the way I clarified this we have a card from a standard room in the new building, to which there was a positive response. When we entered the room, our surprise knew no bounds, as we saw a completely different room that we had booked. We were simply fooled and settled in the old building in an economy room where there was an unpleasant smell in the shower. But it should be clarified that even in this economy there were slippers, bathrobes and two large towels (I will focus on this, since I will return to this point later).
After we saw that we were settled in the wrong room that we booked. We left our suitcases there and went to the reception to clarify the details why.
And at the reception the most interesting thing began in us: the receptionist began to say that this was a standard class room and they settled us correctly. I showed him a photo of the standard and economy which they have on the site also provided them with a voucher where there is all the information about our room, but there was zero sense.
We contacted our tour operator who sold the tour to us, and he confirmed everything that we really have a standard room that is located in the new building (aka the main building) and that we need to say this information again so that we would be given a different number, but on receptionists stood their ground and did not want to settle in our legal number in any way.
After that, we called Ferhad Sadi (Ferhat Sadi front office manager), he also said that they were not aware because no one had booked a standard room with them and these questions were not for them, but for the anex tour (the standard scheme of Turks who breed their guests)
But then we were lucky in the hotel there was a representative from Anex tour Nuradin Adam, we called him, asked how to solve this problem, to which he replied that he did not know and this was not his job. After that, we again contacted our tour agent and here special thanks to Him, since it was he who helped us a lot in somehow influencing Nuradin and he began to do his job. We spent more than 3 hours arguing and talking with the staff and Nuradin, while we were very tired and hungry.
After Nuradin was contacted from the main office of the Anex tour, he began to do something, but at the same time continued to do dirty tricks, which I will write about later.
After a while, he came up to us and said that tomorrow you will move to a new room, but this night you will be in the old one (a small victory for us, but not for long)
But the next day I approached Nuradin and asked what time we could check into a new room?
He replied that we will stop by when he says. After 15-20 minutes, I saw the doorman in the hotel lobby, it was around 11.20 in the morning, he himself came up to me and said that your new room was already ready and we could move, but we need to go to Nuradin (a representative from the annex tour) and come up with him to the reception. I was delighted and went to Nuradin and told him what the porter told me, while thinking that in a few minutes we would be in a new room, but Nuradin turned out to be that g@@nom as he said that you would check in when I said and it might be now, and maybe at 16 o'clock, and if he does not have a desire, then later.
Further, they gave us a new number, though not immediately, but somewhere after 2 pm, since Nuradin spoiled it a little.
After we arrived at the hotel, we were asked where we came from, what is our name, we took our vouchers and issued a card from the room, the porter took our suitcase and led us towards the old building where the economy rooms are located, at the reception, and also on the way, I clarified it is in us a card from a standard room in a new building, to which there was a positive response. When we entered the room, our surprise knew no bounds, as we saw a completely different room that we had booked. We were simply fooled and settled in the old building in an economy room where there was an unpleasant smell in the shower. But it should be clarified that even in this economy there were slippers, bathrobes and two large towels (I will focus on this, since I will return to this point later).
After we saw that we were settled in the wrong room that we booked. We left our suitcases there and went to the reception to clarify the details why.
He replied that we will stop by when he says. After 15-20 minutes, I saw the doorman in the hotel lobby, it was around 11.20 in the morning, he himself came up to me and said that your new room was already ready and we could move, but we need to go to Nuradin (a representative from the annex tour) and come up with him to the reception. I was delighted and went to Nuradin and told him what the porter told me, while thinking that in a few minutes we would be in a new room, but Nuradin turned out to be that g@@nom as he said that you would check in when I said and it might be now, and maybe at 16 o'clock, and if he does not have a desire, then later.
Further, they gave us a new number, though not immediately, but somewhere after 2 pm, since Nuradin spoiled it a little.
When we were settled in a new room there were no slippers, bathrobes, there was only one large towel, one for the feet and two small ones for the face.
Cleaning in the room occurs after you have pressed a special button (It is difficult to call it cleaning, since cleaning is to remove garbage if it does not fit into the bin, and if it does, then the ego is not cleaned, the floor is not cleaned, the maximum is covered with a bed and you can deliver the gel and shampoo)
The bed was not changed for 7 days! ! ! But that's not the most important thing
Translated automatically from Russian. View original
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