The hotel is overrated

Written: 7 october 2019
Travel time: 27 september — 4 october 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 6.0
Cleanliness: 5.0
Food: 2.0
Amenities: 4.0
The hotel was recommended by tour operator TUI.
1. The food is disgusting, there is a lot of food but there is nothing to eat. Either peppered or tasteless. The bartenders have menus, many of them do not know how to cook cocktails, and they cook poorly.
2. The beach is good, sand, the sea is warm. But the beach is small. Nearby, a mountain river flows into the sea, so it can be cool for children to swim.
3. The room was cleaned every day. But sometimes it's even too good. They removed the children's silver chain with a cross and a small toy (maybe of course they forgot, but before leaving the room was empty, everything was checked).
4. The staff at the SPA where they take beach towels for the first 2 days imposed on the hamam for money. Massage $20 per person. Forgetting to tell you that you can go for free. To be honest, I didn't even want to go there.

5. No one said anything about the hotel, about what is possible and what is impossible. The only thing they said is that you can buy a tour.
6. Flat cakes that grandma makes on the beach are not always tasty. And they are not worth standing in line for them.
7. Juices from vending machines are just yuppies.
8. In the kids club, the houses are closed.
9. Of the three slides, 2 work, the 3rd is closed for security reasons.
From the pros:
1. Adam in the kids club is attentive, plays well with the kids, and is just a nice person.
2. Clean warm sea.
3. There are adequate people at the reception.
In general, the hotel does not deserve 5 stars at all. I don't know who gave them to them.
Translated automatically from Russian. View original