As soon as we entered the room. . . Small attic room! , a balcony of a baby-moon - you can see the sky... and a chimney on the roof. And the block from the split on the balcony blows heat right on you . . But we were so tired that I didn’t even have the strength to cry . . Besides, we don’t know where to go at night . . we decided to change the room tomorrow and went to bed . . (Advice - if you don't like the room, immediately return to the reception and get what you want. . Don't stay in building 7 on the 5th floor. It's an attic, with small rooms and disgusting balconies. . . ). The next day, we asked to change our room, but alas... the answer was the same with a fake smile . . : “There are no places, the hotel is full”... (It was only later that we learned that some tourists from Russia were not accommodated at all in this hotel , but settled them in a hotel of a lower class . . But 3 families managed to return after 2 days, and many did not manage to relax in the booked THIS hotel... It turns out they have it all the time... )
Every day we asked to change the room... We have already come to terms with the situation and actually I just wanted to speak out to their leader... I turned to Recep Bey at the reception and Russian-speaking Tatiana translated all my monologue to him... Thank you very much to both of them . . On Day 6!! ! of our holiday, we were given a beautiful double room in building 1 with a beautiful view . . (in the form of compensation). (Advice - if you have real difficulties, contact Rejep Bey, this is a leader who is not indifferent, really loving his job). Unfortunately, he was advised to us late . . Also, Nadezhda and Polina will always help you, their table is to the right of the entrance. You can also book a la carte restaurants with them. Thanks girls.
As for everything else. The hotel is beautiful, but there is no area where you can walk. Everything is very densely built up. And outside the hotel you can only walk around the bazaar, located nearby. The food is as usual in Turkey - a lot, do not stay hungry. If you are not in Turkey for the first time and you have something to compare with, there is no variety in food... Every day is the same... Sea? The sea is magnificent, warm, gentle, the entrance to the sea is gentle. But the beach is disgustingly small. Sun loungers and umbrellas are old, and there are not enough places for everyone. If you do not take a seat before 8 o'clock, then only after 16 o'clock you can try to get settled.
Every day we witnessed scandals because of the sunbeds. . You could find places by the pool, but the water in the pools was cold. The animators at the hotel were probably doing something, but we didn’t see them much . . We weren’t interested in it . . “Turkish Night” was beautiful . . Yes, someone has some kind of event... (Advice - tell Nadezhda or Polina (a compliment to the room and a table reservation in a common restaurant). This is important because it is difficult to find a free table at dinner, there are a lot of people. And it was also not very pleasant.
Good second area with a water park for children. Across the road, through the underpass. But . . there is no way to climb the children's area with strollers, there is no ramp!! ! Brad, all with kids and dragging strollers up the stairs on themselves... We went on an excursion to Alanya. Fortress, cave and boat ride. We liked.
Summing up. . . - Guys, if you go to Turkey - choose another hotel, read the site negative - it's all true. . We wish you all a good trip and the ability to stay positive in all situations!
In general, the impression of the hotel: the hotel does not correspond to the declared 5 stars!
In order:
I'll start with the check-in: having arrived at the hotel at 11 am, after a night flight, if there were 7 buildings in the hotel, we were told to wait for 14.00, because. there were no free rooms... this is with a room stock of more than 400 units... After waiting 1.5 hours, contacting the reception again, they nevertheless gave us the keys, hinting that they had found such an opportunity only for US . . (hinting a reward... )
Regarding food at the hotel: I got the impression that the hotel administration is completely saving on food, because. meat was only chicken or turkey (this is not the level of a 5 star hotel !! ), and the same dishes: stewed poultry with vegetables, stuffed vegetables and some kind of chicken shawarma... Neither beef nor lamb for 2 weeks stay at the hotel, we have never seen. . . Vegetables: every day we spread peeled tomatoes cut into quarters with WHITE !! ! cores!! ! Periodically sour (( Question: do tomatoes not ripen in Turkey ?? ? Or can Russians be fed with green nitrates ? ? Having read rave reviews about the delicacies of this hotel (strawberries, cherries, shrimp) of the previous year, we have never seen ANYTHING like this !!!
In general, after looking at all this disgrace for several days, I went to talk at the reception with the administration (Nadezhda), who explained to me that unripe tomatoes are normal, pink watermelons are also... (like it’s not the season yet), and strawberries and cherries - everything goes for export, although 300 meters from the hotel, cherries and strawberries were sold at $ 2 per kg...., red meat on the menu is in the form of minced meat in stuffed vegetables... and they will not change anything, because. serving beef and other meat is expensive for a hotel… So draw your own conclusions. . If you are ready to go to a 5 star hotel and eat one chicken and turkey, this is your choice… I can say that after talking with the administrator, the only thing that grilled turkey steaks and the same grilled chicken appeared...
Kas. cleaning and service in the rooms - the staff does not understand either English or Russian: for 2 weeks for four people we were given 2 tiny shampoos, and when we explained on our fingers at the end of the holiday that it would be nice to add shampoos (because we are on them calculated in a 5 * star hotel) the maid showed that she did not have them... And here there is total savings even on small things...
The animation at the hotel is decent, the only thing is that when there are discos by the pool in the evening (every other day). then no one can sleep in the room until 23.30....because. all buildings are located around the pool. I don’t know how small children are put to bed at the same time, of which there are a huge number in the hotel...
Now Cas. beach: the beach is excellent, sand, shallow entrance to the sea, the hotel has its own piece of the beach, but which LACKS LOUNGES!! ! for everyone who wants a hotel (( The earlier you come, the more places are occupied, I advise you to come at 10.30-11.00, some sunbeds apparently begin to free up....
That's probably all that I would like to warn those wishing to relax in this hotel... Decide for yourself what you are ready to get for your money . .
In general, Turkey disappointed this time... (I was 3 years ago in Kemer, also in a 5 star hotel, heaven and earth in comparison... )
Another small remark regarding the tour operator Aneks-tour, as I understand it, they occupy a leading position in the tourism services market in Turkey, they took an excursion to the fortress of Alanya from them, and so we were accompanied by a Turkish guide by nationality, although only Russian tourists went on the tour, to perceive information in broken Russian from which it was difficult... Usually worthy agencies do not do this...
As a result, a very narrow beach. Rows of sun loungers in the flesh to the sea. Shadows do not achieve all roasted under the sun equally. And yes, they're also spitting. Everyone smokes everywhere except indoors. And it doesn’t matter who is next to a child or a baby. They don't care. In the next loniser, there is an order of magnitude more space. And in fugla beach it is forbidden to smoke on the beach. Settled in quickly. changed the number just as quickly. The food is ordinary without frills. I really liked the fried fish on the street in the snack bar. What they didn’t eat is offered a second time. mix salads. If some are over do not report. BUT every day there was honey, watermelons, melons.
The territory is small. But cozy. Very good gym.
From animation, only archery interested me. And so there was a lot of other things. Pneumatic shooting, water polo, darts 2 times a day, tennis, ping-pong, basketball hoop.
Every evening entertainment program (in German) and disco. Moreover, the volume is very high. Sometimes, an hour before the end of the event, the volume is set to the maximum. who are in the main building as much as the walls are shaking. Can't hear TV. Yes, even then, a few hours later, drunken hubbub returns to the whole district. Poor neighboring hotels.
TOTAL. If you and your children smoke, drink beer and lead a midnight lifestyle, then you are here.
Hotel: we had booked a family two-room suite! Upon arrival at the hotel, we were told that the hotel was full and we would have to spend one night in a standard double room, which caused a lot of inconvenience.
Location: very convenient! 2 minutes through a very beautiful alley to the sea.
The beach is sandy without stones!
Service: this is some kind of horror for a hotel of this class! the rooms are cleaned badly! And most importantly, late sometimes until 6 pm the room was not cleaned and the tents were not replaced! this caused a lot of inconvenience! With holes and shabby!
Meals: there is a lot of food, but the food is monotonous! I counted 18 potato dishes and 16 pasta dishes! and that's all in one evening and every evening! there was no fish and seafood at all !! ! the brainlessness of the cook is very obvious!
Swimming pool! swimming pool clean! warm! million. To the people!
Animations! This is the golden horse of the hotel! Every day the most interesting shows! the animators are just professionals! thank you very much
In general, the hotel does not correspond to the class of 5 stars!!! !