Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
9.0
Cleanliness:
8.0
Food:
9.0
Amenities:
9.0
Well, dear travelers, let's start this tale about our trip to Tunisia, the period 06/30.12-07/07.12
IMMEDIATELY I WILL SAY THAT MY REVIEW IS MORE ABOUT THE WORK OF OUR TOUR OPERATORS - FREAKS! ! !
I am an experienced traveler, I have been to many places and in different conditions, with a child I have always flown in Turkey for the last two years perfectly in September. But then our St. Petersburg weather in June let us down with 10 degrees, I wanted sun and warmth.
In general, the goal was to fly for a week at sea - so to speak, to swim in the sun without worrying about anything, according to some enthusiastic reviews of our friends about Tunisia, we chose it, bought a semi-burning tour in 5 days (with planes from St. Petersburg there was an ambush) and got ready to taste the positive summer recreation....
OPERATOR BIBLIO GLOBUS hosting CARTAJ PLUS (however, in the future, please note that almost all operators and their guides behave this way)
On June 30, we left Pulkovo on a Boeing 747 with a slight delay of 40-50 minutes ...
there was a layering of flights and at passport control there was a queue winding around the hall. Takeoff / flight / landing - excellent as it should be on an aircraft of this class - we already flew before
Initially, the hotel was chosen by Eden Club 3 * - we cheerfully received our luggage, loaded onto the bus and drove for minutes, after 45 minutes we were at the Eden Club where we were unloaded and made available to the guide at the Darya hotels. Knowing English quite well, I figured out at the reception with their forms without her and got the key. Basically it started. We were given a room on the 1st floor for 2 people - there were 3 of us, we turn around, please change. Communication takes place without a guide, she has already gone somewhere, but thanks to English, everything is OK for another. We go into the room, nothing like that with 3 beds, though the big bed is not a double bed, but single beds put together, I think I’ll ask the cleaners what’s what.
I ask if there are such rooms, they advise me to contact the reception - I go there, they say everything is ok, we’ll do it right away, we’ll leave the room for 20 minutes. I come up again - they say they are looking for. Another 15 minutes pass - a lathered Dasha comes running - who comes up to us and declares that there are no rooms / we are not on the lists / and the hotel does not accommodate us - they do not have our reservation for days then! ! ! They can’t do anything / they will pick it up for now, etc. ....I’m starting to wind up, but as part of a calm conversation ....It was proposed to change the hotel to 4 ku near Monastir airport ...after advice from my wife and looking at a child who has not been sleeping since 4 in the morning decided to go there.
Hotel Helya 4 * - Monastir Airport is behind it (I listened to the moment that it is almost behind and not 5 km away) I don’t wish it on the enemy, 60% of the Arabs are of the lower classes, so to speak, the feeling was that we were in a cartoon about monkeys, remember where the monkeys are everywhere they ran and made chaos - and so the same thing.
And in addition to them, 30% of the same Poles, our 10%. We went to the sea there so-so, but before that I went down 2 times and asked to deliver a bed 3 for the child, they assured everything would be. The hotel itself is old and untidy, in the pool there are only black heads of Arabs who yell and make bedlam, the sea is calmer, we swim, we can’t hear our native speech, we leave our spouse in our hearts - Where are the Russians then? - next to the couple, we modestly answer, we are Russians, the guys from Surgut flew there for 2 weeks on fire (poor, I hope they rested there without incident), in general, they told us that yesterday in the restaurant at dinner there was a food war between Arabs and Poles - everything that flew was in a restaurant. After that, everyone was launched into this dinner in 2 calls - the Arabs were exfoliated in the 2nd. We return to the room - there are no 3 beds / and there is absolutely no mood to stay in this zoo (there was also an incident in a snack bar between my wife and a Polish cattle). Boiled in general.
I go down - I take the guide at the hotel by the gills, and I say either you settle us in our hotel or the hotel of the class we have chosen - in terms of price / quality ratio - or tomorrow in the morning we will fly to St. Petersburg - where I deal with their fucking freaks tour operators - I have a second legal education - I immediately ask them for papers on non-fulfillment of settlement, and so on. In general, it worked - they offered to compensate with a trip to the zoo - IDIOTS - what didn't we see there? The answer is - we say the zoo and in this hotel have seen enough. In general, the senior manager, by the way, her name is Veronika, she is sitting in Hamamet, talked through the phone with her - as a result, she offers an option with Markhoba - thank God I knew something about him and heard from the manager of the tour company of the intermediary about him. She introduced me as 4 * but I knew that she was 3 * - which was later confirmed many times on all sorts of papers at the hotel / restaurant card / information boards / memos to the guest, etc.
So the hotel Marhaba 3 * - we went with Helia by taxi and for our own money - the poor girl Inna, who was sitting at the hotel, did not have money. Let’s go local time at 9 o’clock (it’s already dark) - it’s rather unpleasant to drive, you understand that although in a normal taxi the country is poor, lawlessness collapsed on the roads, only Arabs drove through the center of Sousse and somehow everything is dirty and gloomy - in general, we drove 20 minutes there. We arrived and went to find out at the reception - the child had already passed out in the car, fell asleep in a dead sleep, was exhausted. I didn’t come up with any Khasen to meet us - fortunately I ask English with me like this and that, we say from there we show the voucher and so on ...the voucher to the Eden Club they say you are not here, I invite someone from the Biblio Globe. A hitch for 2 minutes and the guide Lasard appears (a separate respect to him from me personally) - he knows at least about us, thank God! ! !
Immediately brought a thousand apologies / paid for our taxi / helped with the suitcases to settle down at the reception and began to settle us. With apologies, he said that while there are rooms with 3 beds, but for one night tomorrow they will bring another one, we say it's okay, fill out the cards and sit down to wait a little while they prepare the room for us. As a result, after 15-20 minutes, we are provided with a room on the 2nd floor of the Neptune building with 3 beds and the nursery has already been put there, in general, everything is ALL WRIGHT! ! ! Lasard helps us to get there with things, I am carrying a sleeping child, and only after making sure that everything is leaving the way ...once again, a hundred apologies, we also thanked him from the bottom of our hearts for his work and attention.
In general, with regard to the hotel - there are no complaints about the infrastructure / food / cleaning / pools / bars / beach / entertainment / animation.
In the hotel of our 30-40 percent, the rest are Germans, Poles, Hungarians, Slovaks, British, and rich Arabs from Tunisia itself and from neighboring countries, for example, from Algeria, I personally talked with some and played football. Everything is CLEAR AND CLEAR. ALL THE PROBLEMS ARE ONLY WHEN SETTLING, and so for every 2nd of the Russians, we talked a lot with whom, and on the way back we also chatted at the airport with other people from other hotels and resorts.
TOURISTS PLEASE NOTE OUR TOUR OPERATORS AND THEIR GUIDES AT THE HOTELS EXACTLY IN TUNISIA ARE JUST FREAKS - who do nothing and will allow other ARAB FREAKS WHEN CHECKING IN TO WIP ABOUT OUR TOURISTS' FEET. This did not happen with the Germans, Poles, Slovaks, British, and Hungarians.
Now about the cons, the sea is dirty - but shallow for small children is very convenient, dirty especially in the afternoon, the wave goes to the shore.
Also, in recent days, separate jellyfish appeared with us, the girl was stung by one - the place swelled up, because after the burn, she said that then there would be a bruise. Outside the hotel, there are several supermarket shops with souvenirs and various products on the street/promenade. I don’t advise you to buy leather products, everything prepretoe crumbles for 2-3 days of use, people saw it with their own eyes. On the street you need to keep your eyes open, it is better for women alone and with children not to go out in the evening. The Arabs behave impudently and criminally - some, though not in our hotel, 10 meters from him, had the chain torn off their neck and the woman was pushed against the wall, while the other, on a pleasure yacht, in response to a remark, drowned her glasses with diopters.
In general, my review is more about our OPERATORS snickering with grief and THEIR ATTITUDE TO US, well, and an introductory one for three hotels.
YES, as for the "work" of our freaks - they forgot in our room a guy 21 years old from St. Petersburg they simply didn’t come, didn’t warn and didn’t take away OPERATOR NEVA, as a result, his plane flew away - and he had been sitting in the lobby for 2 days - I don’t know how will be selected. BY THE WAY, NO ONE WOULD HAVE TAKE US IF WE DID NOT CLICK INTO OUR BUS to the airport ON THESE LISTS (then it turned out that they were looking for us in that 1st hotel IDIOTS AND UGLYS - and this is after a day of scandal ! ! ! so think about their work)
YES, the flight was delayed for 7 hours as a result - we had to spend 10 hours at the airport - ALTHOUGH THE AIRLINE HAS NOTIFIED EVERYONE THAT THE PLANE IS DELAYED - but we were still taken out at 6 in the morning ...although they could easily pick it up after 12. . according to the local we took off at 18 o'clock only. ANOTHER BIG ROCK TO THE HEADS OF THE BIBLIO GLOBE BIBLIO HEADS! ! ! (the buses were turned off at Coral).
At the airport, at least Transaero was fed and drunk, and we didn’t talk to everyone about our impressions from Tunisia. IT WAS TIME! ! ! Hheheheheheh. well, in the 18th local they flew in our direction at 1 am already on the 8th ...fortunately we were met by friends and all the way through. Yes, one woman's suitcase was opened, but what we immediately saw about the others I don't know.
IN GENERAL SUMMARY - THE HOTEL MARHABA IS VERY GOOD FOR A FAMILY REST - but we will not go to Tunisia anymore - there is no desire - it is better to at least civilized Turkey! . AND WITH THE BIBLIO GLOBE AND ALSO - to take away the license from him, to all hell, UNDEcent BEHAVIOR of employees! ! ! NEGLIGENCE AND FAILURE TO PERFORM YOUR DUTIES! !
IMMEDIATELY I WILL SAY THAT MY REVIEW IS MORE ABOUT THE WORK OF OUR TOUR OPERATORS - FREAKS! ! !
I am an experienced traveler, I have been to many places and in different conditions, with a child I have always flown in Turkey for the last two years perfectly in September. But then our St. Petersburg weather in June let us down with 10 degrees, I wanted sun and warmth.
In general, the goal was to fly for a week at sea - so to speak, to swim in the sun without worrying about anything, according to some enthusiastic reviews of our friends about Tunisia, we chose it, bought a semi-burning tour in 5 days (with planes from St. Petersburg there was an ambush) and got ready to taste the positive summer recreation....
OPERATOR BIBLIO GLOBUS hosting CARTAJ PLUS (however, in the future, please note that almost all operators and their guides behave this way)
On June 30, we left Pulkovo on a Boeing 747 with a slight delay of 40-50 minutes ...
there was a layering of flights and at passport control there was a queue winding around the hall. Takeoff / flight / landing - excellent as it should be on an aircraft of this class - we already flew before
Initially, the hotel was chosen by Eden Club 3 * - we cheerfully received our luggage, loaded onto the bus and drove for minutes, after 45 minutes we were at the Eden Club where we were unloaded and made available to the guide at the Darya hotels. Knowing English quite well, I figured out at the reception with their forms without her and got the key. Basically it started. We were given a room on the 1st floor for 2 people - there were 3 of us, we turn around, please change. Communication takes place without a guide, she has already gone somewhere, but thanks to English, everything is OK for another. We go into the room, nothing like that with 3 beds, though the big bed is not a double bed, but single beds put together, I think I’ll ask the cleaners what’s what.
I ask if there are such rooms, they advise me to contact the reception - I go there, they say everything is ok, we’ll do it right away, we’ll leave the room for 20 minutes. I come up again - they say they are looking for. Another 15 minutes pass - a lathered Dasha comes running - who comes up to us and declares that there are no rooms / we are not on the lists / and the hotel does not accommodate us - they do not have our reservation for days then! ! ! They can’t do anything / they will pick it up for now, etc. ....I’m starting to wind up, but as part of a calm conversation ....It was proposed to change the hotel to 4 ku near Monastir airport ...after advice from my wife and looking at a child who has not been sleeping since 4 in the morning decided to go there.
Hotel Helya 4 * - Monastir Airport is behind it (I listened to the moment that it is almost behind and not 5 km away) I don’t wish it on the enemy, 60% of the Arabs are of the lower classes, so to speak, the feeling was that we were in a cartoon about monkeys, remember where the monkeys are everywhere they ran and made chaos - and so the same thing.
And in addition to them, 30% of the same Poles, our 10%. We went to the sea there so-so, but before that I went down 2 times and asked to deliver a bed 3 for the child, they assured everything would be. The hotel itself is old and untidy, in the pool there are only black heads of Arabs who yell and make bedlam, the sea is calmer, we swim, we can’t hear our native speech, we leave our spouse in our hearts - Where are the Russians then? - next to the couple, we modestly answer, we are Russians, the guys from Surgut flew there for 2 weeks on fire (poor, I hope they rested there without incident), in general, they told us that yesterday in the restaurant at dinner there was a food war between Arabs and Poles - everything that flew was in a restaurant. After that, everyone was launched into this dinner in 2 calls - the Arabs were exfoliated in the 2nd. We return to the room - there are no 3 beds / and there is absolutely no mood to stay in this zoo (there was also an incident in a snack bar between my wife and a Polish cattle). Boiled in general.
I go down - I take the guide at the hotel by the gills, and I say either you settle us in our hotel or the hotel of the class we have chosen - in terms of price / quality ratio - or tomorrow in the morning we will fly to St. Petersburg - where I deal with their fucking freaks tour operators - I have a second legal education - I immediately ask them for papers on non-fulfillment of settlement, and so on. In general, it worked - they offered to compensate with a trip to the zoo - IDIOTS - what didn't we see there? The answer is - we say the zoo and in this hotel have seen enough. In general, the senior manager, by the way, her name is Veronika, she is sitting in Hamamet, talked through the phone with her - as a result, she offers an option with Markhoba - thank God I knew something about him and heard from the manager of the tour company of the intermediary about him. She introduced me as 4 * but I knew that she was 3 * - which was later confirmed many times on all sorts of papers at the hotel / restaurant card / information boards / memos to the guest, etc.
So the hotel Marhaba 3 * - we went with Helia by taxi and for our own money - the poor girl Inna, who was sitting at the hotel, did not have money. Let’s go local time at 9 o’clock (it’s already dark) - it’s rather unpleasant to drive, you understand that although in a normal taxi the country is poor, lawlessness collapsed on the roads, only Arabs drove through the center of Sousse and somehow everything is dirty and gloomy - in general, we drove 20 minutes there. We arrived and went to find out at the reception - the child had already passed out in the car, fell asleep in a dead sleep, was exhausted. I didn’t come up with any Khasen to meet us - fortunately I ask English with me like this and that, we say from there we show the voucher and so on ...the voucher to the Eden Club they say you are not here, I invite someone from the Biblio Globe. A hitch for 2 minutes and the guide Lasard appears (a separate respect to him from me personally) - he knows at least about us, thank God! ! !
Immediately brought a thousand apologies / paid for our taxi / helped with the suitcases to settle down at the reception and began to settle us. With apologies, he said that while there are rooms with 3 beds, but for one night tomorrow they will bring another one, we say it's okay, fill out the cards and sit down to wait a little while they prepare the room for us. As a result, after 15-20 minutes, we are provided with a room on the 2nd floor of the Neptune building with 3 beds and the nursery has already been put there, in general, everything is ALL WRIGHT! ! ! Lasard helps us to get there with things, I am carrying a sleeping child, and only after making sure that everything is leaving the way ...once again, a hundred apologies, we also thanked him from the bottom of our hearts for his work and attention.
In general, with regard to the hotel - there are no complaints about the infrastructure / food / cleaning / pools / bars / beach / entertainment / animation.
In the hotel of our 30-40 percent, the rest are Germans, Poles, Hungarians, Slovaks, British, and rich Arabs from Tunisia itself and from neighboring countries, for example, from Algeria, I personally talked with some and played football. Everything is CLEAR AND CLEAR. ALL THE PROBLEMS ARE ONLY WHEN SETTLING, and so for every 2nd of the Russians, we talked a lot with whom, and on the way back we also chatted at the airport with other people from other hotels and resorts.
TOURISTS PLEASE NOTE OUR TOUR OPERATORS AND THEIR GUIDES AT THE HOTELS EXACTLY IN TUNISIA ARE JUST FREAKS - who do nothing and will allow other ARAB FREAKS WHEN CHECKING IN TO WIP ABOUT OUR TOURISTS' FEET. This did not happen with the Germans, Poles, Slovaks, British, and Hungarians.
Now about the cons, the sea is dirty - but shallow for small children is very convenient, dirty especially in the afternoon, the wave goes to the shore.
Also, in recent days, separate jellyfish appeared with us, the girl was stung by one - the place swelled up, because after the burn, she said that then there would be a bruise. Outside the hotel, there are several supermarket shops with souvenirs and various products on the street/promenade. I don’t advise you to buy leather products, everything prepretoe crumbles for 2-3 days of use, people saw it with their own eyes. On the street you need to keep your eyes open, it is better for women alone and with children not to go out in the evening. The Arabs behave impudently and criminally - some, though not in our hotel, 10 meters from him, had the chain torn off their neck and the woman was pushed against the wall, while the other, on a pleasure yacht, in response to a remark, drowned her glasses with diopters.
In general, my review is more about our OPERATORS snickering with grief and THEIR ATTITUDE TO US, well, and an introductory one for three hotels.
YES, as for the "work" of our freaks - they forgot in our room a guy 21 years old from St. Petersburg they simply didn’t come, didn’t warn and didn’t take away OPERATOR NEVA, as a result, his plane flew away - and he had been sitting in the lobby for 2 days - I don’t know how will be selected. BY THE WAY, NO ONE WOULD HAVE TAKE US IF WE DID NOT CLICK INTO OUR BUS to the airport ON THESE LISTS (then it turned out that they were looking for us in that 1st hotel IDIOTS AND UGLYS - and this is after a day of scandal ! ! ! so think about their work)
YES, the flight was delayed for 7 hours as a result - we had to spend 10 hours at the airport - ALTHOUGH THE AIRLINE HAS NOTIFIED EVERYONE THAT THE PLANE IS DELAYED - but we were still taken out at 6 in the morning ...although they could easily pick it up after 12. . according to the local we took off at 18 o'clock only. ANOTHER BIG ROCK TO THE HEADS OF THE BIBLIO GLOBE BIBLIO HEADS! ! ! (the buses were turned off at Coral).
At the airport, at least Transaero was fed and drunk, and we didn’t talk to everyone about our impressions from Tunisia. IT WAS TIME! ! ! Hheheheheheh. well, in the 18th local they flew in our direction at 1 am already on the 8th ...fortunately we were met by friends and all the way through. Yes, one woman's suitcase was opened, but what we immediately saw about the others I don't know.
IN GENERAL SUMMARY - THE HOTEL MARHABA IS VERY GOOD FOR A FAMILY REST - but we will not go to Tunisia anymore - there is no desire - it is better to at least civilized Turkey! . AND WITH THE BIBLIO GLOBE AND ALSO - to take away the license from him, to all hell, UNDEcent BEHAVIOR of employees! ! ! NEGLIGENCE AND FAILURE TO PERFORM YOUR DUTIES! !
Translated automatically from Russian. View original
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