I don't even know how to express my anger!! ! I've never written a review in my life, but this one is overflowing with emotion. Vacationing with my husband and kids. This is the worst vacation imaginable. We've arrived. At the reception, a disgruntled uncle threw us the keys to the room. Where to go is unknown.
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I don't even know how to express my anger!! ! I've never written a review in my life, but this one is overflowing with emotion. Vacationing with my husband and kids. This is the worst vacation imaginable. We've arrived. At the reception, a disgruntled uncle threw us the keys to the room. Where to go is unknown. Thanks to the kind cleaning woman who escorted us to the room, which was in a different building altogether.
The hotel is terrible: complete unsanitary conditions, dirt, a huge number of Algerians who sweep away everything and everyone in their path. The attitude of the staff towards them is excellent. I thought, okay, we must look for the positive in everything, we are on vacation. But how wrong I was. Wonderful neighbors were waiting for us in the room - a regiment of ants in the closet. There were a lot of them! We run to the reception. We were told: "Sorry. 5 minutes. " We processed the room with some smelly slurry and voila, the next morning the same picture.
In short, then every day we were haunted by the smell of this manure. It turned out that they even process the dishes for her.
To get into a restaurant, you need to go through a kind of quest: stand in line in front of the restaurant, stand in line for plates, then for appliances, then directly for food. And you also need to take a table, otherwise you can stand and wait until someone frees you. What killed me the most was that napkins are given out only by the number of people: there were three of us, so we were given 6 paper napkins, no more!! ! And Algerians can try food from common trays. They witnessed how a woman cursed with them because the Algerian ate from a common tray with a common spoon !! ! This is a nightmare: it's good that they took activated charcoal, Enterofuril and Enterosgel with them, they are simply necessary in this hotel.
What was eaten for breakfast, then served for lunch and dinner, was only masked by terribly spicy sauces or vegetables.
In a salad with tomatoes, cucumbers, eggplants, one could find peaches, melons or grapes that have spoiled, but do not throw them away !! ! A peculiar whim of the chef. The children's menu is terrible: barbecue wings, spicy to the point of madness, the same meatballs, sausages. Well, maybe someone's children can eat it.
Everywhere dirt, garbage, cockroaches, ants.
I thought at least the sea would save the situation, but ...I was very mistaken. The road to the sea runs through the nooks and crannies, but the most relish is THROUGH THE GASKET!! ! The smell is simply beyond words. Walk 500 meters to the sea. Not only is it shallow (somewhere knee-deep), to enter at least 50 meters up to your shoulders, it is also dirty (bottle caps, garbage, bags, shoe insoles, wrappers , plastic bottles and glasses). But the worst thing is that the city sewer drain goes directly into the sea. The beach is not cleaned, overflowing trash cans, everything falls out and of course into the sea. Stink, around flies, ants and other insects.
We went to rest on the sea, but after vain attempts to see it clean, they even stopped going to it.
There is a water park on the territory of the hotel, consisting of 3 slides, but only 2 of them worked. You need to be careful with the slides because you can get damaged. They are at least 10 years old. The slides worked several hours a day. 2 hours before lunch, well, somewhere the same after lunch.
Again, the queue, BUT ...attention !!! ! Algerians could pass when they wanted and not stand in it. The child will not prove to a healthy UNCLE, forty years old, that the uncle is trying to skip the line.
The pool was not cleaned even once in 10 days. At the bottom of the pool, a slimy coating of an incomprehensible color formed. By evening, when all the dirt was lifted from the bottom, the water became simply cloudy.
Of course, maybe someone will think that I find fault, but among the people with whom we met, the majority are indignant and dissatisfied.
We went for the positive, but received one continuous negative. It's a pity and a shame, but after such a rest, we will no longer go to Tunisia. It's not even about the sea or the food, it's about the attitude. Anyone who is not Algerian is simply ignored here. Only almost every second employee asks: "No money ??? ", i. e. "No money ??? ".
In general, if you still decide to go here, stock up on pills, antibacterial gel and patience.
The hotel is terrible: complete unsanitary conditions, dirt, a huge number of Algerians who sweep away everything and everyone in their path. The attitude of the staff towards them is excellent. I thought, okay, we must look for the positive in everything, we are on vacation. But how wrong I was. Wonderful neighbors were waiting for us in the room - a regiment of ants in the closet. There were a lot of them! We run to the reception. We were told: "Sorry. 5 minutes. " We processed the room with some smelly slurry and voila, the next morning the same picture.
In short, then every day we were haunted by the smell of this manure. It turned out that they even process the dishes for her.
To get into a restaurant, you need to go through a kind of quest: stand in line in front of the restaurant, stand in line for plates, then for appliances, then directly for food. And you also need to take a table, otherwise you can stand and wait until someone frees you. What killed me the most was that napkins are given out only by the number of people: there were three of us, so we were given 6 paper napkins, no more!! ! And Algerians can try food from common trays. They witnessed how a woman cursed with them because the Algerian ate from a common tray with a common spoon !! ! This is a nightmare: it's good that they took activated charcoal, Enterofuril and Enterosgel with them, they are simply necessary in this hotel.
What was eaten for breakfast, then served for lunch and dinner, was only masked by terribly spicy sauces or vegetables.
In a salad with tomatoes, cucumbers, eggplants, one could find peaches, melons or grapes that have spoiled, but do not throw them away !! ! A peculiar whim of the chef. The children's menu is terrible: barbecue wings, spicy to the point of madness, the same meatballs, sausages. Well, maybe someone's children can eat it.
Everywhere dirt, garbage, cockroaches, ants.
I thought at least the sea would save the situation, but ...I was very mistaken. The road to the sea runs through the nooks and crannies, but the most relish is THROUGH THE GASKET!! ! The smell is simply beyond words. Walk 500 meters to the sea. Not only is it shallow (somewhere knee-deep), to enter at least 50 meters up to your shoulders, it is also dirty (bottle caps, garbage, bags, shoe insoles, wrappers , plastic bottles and glasses). But the worst thing is that the city sewer drain goes directly into the sea. The beach is not cleaned, overflowing trash cans, everything falls out and of course into the sea. Stink, around flies, ants and other insects.
We went to rest on the sea, but after vain attempts to see it clean, they even stopped going to it.
There is a water park on the territory of the hotel, consisting of 3 slides, but only 2 of them worked. You need to be careful with the slides because you can get damaged. They are at least 10 years old. The slides worked several hours a day. 2 hours before lunch, well, somewhere the same after lunch.
Again, the queue, BUT ...attention !!! ! Algerians could pass when they wanted and not stand in it. The child will not prove to a healthy UNCLE, forty years old, that the uncle is trying to skip the line.
The pool was not cleaned even once in 10 days. At the bottom of the pool, a slimy coating of an incomprehensible color formed. By evening, when all the dirt was lifted from the bottom, the water became simply cloudy.
Of course, maybe someone will think that I find fault, but among the people with whom we met, the majority are indignant and dissatisfied.
We went for the positive, but received one continuous negative. It's a pity and a shame, but after such a rest, we will no longer go to Tunisia. It's not even about the sea or the food, it's about the attitude. Anyone who is not Algerian is simply ignored here. Only almost every second employee asks: "No money ??? ", i. e. "No money ??? ".
In general, if you still decide to go here, stock up on pills, antibacterial gel and patience.
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Impressions are very ambiguous, but rather with a minus sign. Just want to say thank you to everyone who wrote negative reviews. It was thanks to you that there were no vain hopes and disappointments, thanks for the full and detailed feedback. We arrived after 6 am, filled out the cards, paid the tax and we were sent to breakfast.
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Impressions are very ambiguous, but rather with a minus sign.
Just want to say thank you to everyone who wrote negative reviews. It was thanks to you that there were no vain hopes and disappointments, thanks for the full and detailed feedback.
We arrived after 6 am, filled out the cards, paid the tax and we were sent to breakfast. Checked in after 12 noon. Building A-B, near the small pool, room 2024.
I got a triple room for two (with a door to the next room)) The furniture is old, the refrigerator is leaking, the TV is old (there is a Russian channel), a large closet with a safe (they didn’t take a safe, a suitcase with a combination lock)) In principle, everything worked, the room was cleaned . The bathroom had a hair dryer, a couple of bars of soap and 4 bottles of shower gel (there was no shampoo), which were not replenished for 12 days, but they brought toilet paper)) Windows and a balcony overlooked a neighboring hotel and I'll be with greenery. After dinner, we had a shadow in our room and did not hear any disco or animation - silence, so nothing was changed. Cleaning is conditional. The garbage was taken out, but the ashtray on the balcony was not touched) Towels were partially changed (picked up at 10, returned at 16), then they gave too much, then they didn’t give it, but in the middle we had 2 bath towels and two small ones (if you want - for the face, if you want - for legs)). Bedding for 11 nights was not changed NEVER, only the top sheet was straightened.
Nutrition. Tablecloths - not heard. Napkins - 1 per hand.
Breakfast: monotonous - eggs, scrambled eggs (for some reason, semi-liquid), a couple of types of breakfast cereals, pieces of sausages stewed with yesterday's vegetables (a couple of times they were sour), croissants, several types of something like yogurt, honey, halva, tea, coffee.
Lunch and dinner - the pain of my entire holiday! Everyone has already written, but the administration stubbornly does not respond. Lunch and dinner: the queue was already 15 minutes before opening! To get inside you need to stand outside for 15-20 minutes (if you're lucky - under an umbrella, if you're not lucky - under the scorching sun). We enter - the line for the plates (plates with chips, but they still need to be received), waited for the plates - stop and wait for the forks-knives (while the waiter was carrying the forks, one fell, he picked it up from the floor and threw it into the general pile). And then either look for a free table, take it and go in line for food, or pick up food and then look for a free table. Then the queue for a side dish, meat, salad...
The choice of food is not bad: there was always potatoes, rice, spaghetti, a couple of times there was couscous. From meat: chicken, fish and either beef, or tuna steaks, or liver (chicken). They always grilled something, but I no longer had the desire to stand in line there. Assorted stewed vegetables can be spicy, especially when in gravy. A couple of times there were shrimps (5 pieces per plate - portioned), a couple of times there were crabs (2 large ones - portioned), but the shell is hard, and there is little meat in them. Not food, but rather as a supplement. There are few vegetables: tomatoes, cucumbers (or zucchini), cabbage, spicy pickled platter and a couple of times there were beets. Two types of fruit: watermelon and either melon, or plum, or peaches, or grapes. There is a bar counter in the dining room (wine, fanta, cola, sprite), but there is also a queue there. There is ice cream on the open terrace in the evenings, but again there is a queue!
There are 2 food lines, one in the closed hall, the second on the open terrace (pancakes are fried there in the morning, and pizza is served there for dinner), but the entrance to the dining room is common. Distribution on the terrace closes at about 2 pm, even if there is a queue outside even after 8 pm.
We came at different times, but there was always a line! Even at 13.45 (and lunch until 14.00), there will be a queue! The hotel is NOT designed for such a number of guests! The waiters honestly try: they empty the tables, clean the dishes, but they physically cannot cope!
Swimming pool: we didn't swim, because it's impossible to swim there (too many people), but the children liked it. Sun loungers are old (wooden), there are not enough mattresses for everyone.
Beach: 5 minutes walk along a dirty street (there is a shop with souvenirs, bags, flip flops and other things on the turn). If you arrive at 7 - 7.30 in the morning, you can take a seat under an umbrella, bring yourself a sunbed, you can get yourself a mattress. Somewhere around 9 o'clock, umbrellas and mattresses run out, and after 10 there are no free sun loungers. The sun loungers are plastic, the mattresses are wet after the rain (they are piled one on top of the other in the evening, so they have no chance of drying out). On the beach there is a counter with chemical drinks, coffee, tea, water, fanta, cola, sprite. There are no snacks on the beach (for those with children this may be important). There is a cafe, but it worked only in the evenings and it is paid. They pretended to clean the seaweed on the beach, but not for long.
Animation: children are delighted with the mini-disco (although hits from the 80s and 90s sometimes sounded there)). For adults - standard: Mr. Hotel, Mrs. Hotel, Pair competitions, dancing animators. But again, there are not enough places for everyone, tables and chairs are dragged from the reception hall, but this is not enough.
SPA-salon: to the left of the elevator (if facing), descent to the basement. There is a hammam, sauna, massage. The prices are moderate (hammam - 10 dinars, hammam + peeling + wrapping - 45 dinars, massage course 5 x 30 minutes - 200 dinars). Did a massage, loved it.
Bars: there are 2 of them - near the reception and near the pool. Wine (white, rosé , red). Cocktails - for an amateur (I liked the gin and tonic and mojito)), beer (mostly they take it), vodka, gin, rum, whiskey (did not try it), fanta, cola, sprite (from bottles)
There is a snack near the pool: pizza and hot dogs, but there will also be a queue. According to tourists, the quality is so-so . .
Wi-Fi only at the reception or in the immediate vicinity. Enough to send photos and messages. happens intermittently.
The territory is well-groomed, green, large. Behind the building with a small pool there is a French-style restaurant (beautiful)), but it looks like it belongs to a neighboring hotel.
To the right of the hotel is a pharmacy, 5 minutes walk (they don't speak Russian). To the left of the hotel is an Ali Baba supermarket with a good selection of goods (to the right and left it has slopes to the lower halls, we didn’t find it right away)), the Hawaii supermarket, also 5-7 minutes on foot. Port - 40 minutes on foot or by taxi 5 dinars one way. There is an amusement park and shopping malls (dishes, bags, souvenirs, cafes . . )
In general, the hotel has potential, you can make a good four, but the owners do not want to invest, squeezing out what is left. They don’t even want to spend money on new plates and cutlery. The bulk of vacationers are Russians and Arabs, a few Belarusians and Ukrainians, quite a bit of Poles, Germans, French.
In general, the stay was good, but the merit of the hotel is not in this. Will I return here? Definitely - no. I won’t advise my acquaintances, well, if it’s a very, very cheap tour, but I recommend that you definitely inform tourists about the “features” of the hotel so that you don’t have dissatisfied ones later.
Just want to say thank you to everyone who wrote negative reviews. It was thanks to you that there were no vain hopes and disappointments, thanks for the full and detailed feedback.
We arrived after 6 am, filled out the cards, paid the tax and we were sent to breakfast. Checked in after 12 noon. Building A-B, near the small pool, room 2024.
I got a triple room for two (with a door to the next room)) The furniture is old, the refrigerator is leaking, the TV is old (there is a Russian channel), a large closet with a safe (they didn’t take a safe, a suitcase with a combination lock)) In principle, everything worked, the room was cleaned . The bathroom had a hair dryer, a couple of bars of soap and 4 bottles of shower gel (there was no shampoo), which were not replenished for 12 days, but they brought toilet paper)) Windows and a balcony overlooked a neighboring hotel and I'll be with greenery. After dinner, we had a shadow in our room and did not hear any disco or animation - silence, so nothing was changed. Cleaning is conditional. The garbage was taken out, but the ashtray on the balcony was not touched) Towels were partially changed (picked up at 10, returned at 16), then they gave too much, then they didn’t give it, but in the middle we had 2 bath towels and two small ones (if you want - for the face, if you want - for legs)). Bedding for 11 nights was not changed NEVER, only the top sheet was straightened.
Nutrition. Tablecloths - not heard. Napkins - 1 per hand.
Breakfast: monotonous - eggs, scrambled eggs (for some reason, semi-liquid), a couple of types of breakfast cereals, pieces of sausages stewed with yesterday's vegetables (a couple of times they were sour), croissants, several types of something like yogurt, honey, halva, tea, coffee.
Lunch and dinner - the pain of my entire holiday! Everyone has already written, but the administration stubbornly does not respond. Lunch and dinner: the queue was already 15 minutes before opening! To get inside you need to stand outside for 15-20 minutes (if you're lucky - under an umbrella, if you're not lucky - under the scorching sun). We enter - the line for the plates (plates with chips, but they still need to be received), waited for the plates - stop and wait for the forks-knives (while the waiter was carrying the forks, one fell, he picked it up from the floor and threw it into the general pile). And then either look for a free table, take it and go in line for food, or pick up food and then look for a free table. Then the queue for a side dish, meat, salad...
The choice of food is not bad: there was always potatoes, rice, spaghetti, a couple of times there was couscous. From meat: chicken, fish and either beef, or tuna steaks, or liver (chicken). They always grilled something, but I no longer had the desire to stand in line there. Assorted stewed vegetables can be spicy, especially when in gravy. A couple of times there were shrimps (5 pieces per plate - portioned), a couple of times there were crabs (2 large ones - portioned), but the shell is hard, and there is little meat in them. Not food, but rather as a supplement. There are few vegetables: tomatoes, cucumbers (or zucchini), cabbage, spicy pickled platter and a couple of times there were beets. Two types of fruit: watermelon and either melon, or plum, or peaches, or grapes. There is a bar counter in the dining room (wine, fanta, cola, sprite), but there is also a queue there. There is ice cream on the open terrace in the evenings, but again there is a queue!
There are 2 food lines, one in the closed hall, the second on the open terrace (pancakes are fried there in the morning, and pizza is served there for dinner), but the entrance to the dining room is common. Distribution on the terrace closes at about 2 pm, even if there is a queue outside even after 8 pm.
We came at different times, but there was always a line! Even at 13.45 (and lunch until 14.00), there will be a queue! The hotel is NOT designed for such a number of guests! The waiters honestly try: they empty the tables, clean the dishes, but they physically cannot cope!
Swimming pool: we didn't swim, because it's impossible to swim there (too many people), but the children liked it. Sun loungers are old (wooden), there are not enough mattresses for everyone.
Beach: 5 minutes walk along a dirty street (there is a shop with souvenirs, bags, flip flops and other things on the turn). If you arrive at 7 - 7.30 in the morning, you can take a seat under an umbrella, bring yourself a sunbed, you can get yourself a mattress. Somewhere around 9 o'clock, umbrellas and mattresses run out, and after 10 there are no free sun loungers. The sun loungers are plastic, the mattresses are wet after the rain (they are piled one on top of the other in the evening, so they have no chance of drying out). On the beach there is a counter with chemical drinks, coffee, tea, water, fanta, cola, sprite. There are no snacks on the beach (for those with children this may be important). There is a cafe, but it worked only in the evenings and it is paid. They pretended to clean the seaweed on the beach, but not for long.
Animation: children are delighted with the mini-disco (although hits from the 80s and 90s sometimes sounded there)). For adults - standard: Mr. Hotel, Mrs. Hotel, Pair competitions, dancing animators. But again, there are not enough places for everyone, tables and chairs are dragged from the reception hall, but this is not enough.
SPA-salon: to the left of the elevator (if facing), descent to the basement. There is a hammam, sauna, massage. The prices are moderate (hammam - 10 dinars, hammam + peeling + wrapping - 45 dinars, massage course 5 x 30 minutes - 200 dinars). Did a massage, loved it.
Bars: there are 2 of them - near the reception and near the pool. Wine (white, rosé , red). Cocktails - for an amateur (I liked the gin and tonic and mojito)), beer (mostly they take it), vodka, gin, rum, whiskey (did not try it), fanta, cola, sprite (from bottles)
There is a snack near the pool: pizza and hot dogs, but there will also be a queue. According to tourists, the quality is so-so . .
Wi-Fi only at the reception or in the immediate vicinity. Enough to send photos and messages. happens intermittently.
The territory is well-groomed, green, large. Behind the building with a small pool there is a French-style restaurant (beautiful)), but it looks like it belongs to a neighboring hotel.
To the right of the hotel is a pharmacy, 5 minutes walk (they don't speak Russian). To the left of the hotel is an Ali Baba supermarket with a good selection of goods (to the right and left it has slopes to the lower halls, we didn’t find it right away)), the Hawaii supermarket, also 5-7 minutes on foot. Port - 40 minutes on foot or by taxi 5 dinars one way. There is an amusement park and shopping malls (dishes, bags, souvenirs, cafes . . )
In general, the hotel has potential, you can make a good four, but the owners do not want to invest, squeezing out what is left. They don’t even want to spend money on new plates and cutlery. The bulk of vacationers are Russians and Arabs, a few Belarusians and Ukrainians, quite a bit of Poles, Germans, French.
In general, the stay was good, but the merit of the hotel is not in this. Will I return here? Definitely - no. I won’t advise my acquaintances, well, if it’s a very, very cheap tour, but I recommend that you definitely inform tourists about the “features” of the hotel so that you don’t have dissatisfied ones later.
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Good afternoon everyone! First thing I want to say, the hotel is just awful! Also employees of the Tez-Tour office, at the River Station, in the shopping center "At the River". They simply amaze with their unprofessionalism by sending me to such a hotel. They talked about 4 stars, 3+, in fact, a dead three! I will write chaotically, forgive me.
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Good afternoon everyone!
First thing I want to say, the hotel is just awful!
Also employees of the Tez-Tour office, at the River Station, in the shopping center "At the River".
They simply amaze with their unprofessionalism by sending me to such a hotel.
They talked about 4 stars, 3+, in fact, a dead three!
I will write chaotically, forgive me.
This is just my personal opinion!!!
Vacation ruined, hotel terrible! The first thing that comes to mind is unsanitary conditions everywhere.
If you want to stand in lines for 25 minutes in the heat, then you are here. And so everywhere! Entrance to the dining room 25 minutes of waiting. Coffee 20 minutes of waiting, if you want a fork, spoon, plate, wait.
The plates are almost all broken, the cups too. The tables are dirty, do not have time to wipe or stains from a rag. Eat like in a pigsty. There are no napkins, salt and pepper, you have to look.
But for the French there is everything! And there is a different attitude towards Algerians, although the Russians are the backbone of this hotel.
But we are treated here as to ha . . well!
The hotel is stolen, so the locks on all your belongings are a must! No one will solve your problems if something happened to you.
At the reception, they will immediately forget Russian and English. Since there is no electronic key to enter the room, no one will find who stole from you. Yes, and will not look! And the tourist police, too, will not solve the issue, they only speak Arabic.
The safe at the reception is so antediluvian, there are no cameras, anyone will open it with a finger.
Cleaning is disgusting, for a week, they never washed the sink, mirror, did not change the towels, although I asked. Even for tea! Only your own towels!
If you don't want problems, feed the cleaning lady, our chocolates go well and money.
Wooden sun loungers are all broken! The soft pads underneath are all dirty and tattered!
There are no sun loungers on the sea from this hotel! Everything else that they write is a lie! There is Russian-speaking staff, do not believe the reviews! Everyone goes to a nearby beach. The sea is relatively clean, algae, but there are few of them.
The staff is unfriendly, only for Algerians they are their own!
At the reception, a bald man, he doesn’t care at all, a young guy, he can decide something for money. The girl is trying, but since there is a mess everywhere, she scores a lot! No badges or names, I don't know. They don't have anything.
There are no condos at the reception at all. In the dining room too. Sit and sweat. So that they do not write, or save and do not turn them on!
Wifi is just terrible!
Rooms - oh yes! This is not even Anapa 90 goals. Everything is so dead, rotten, rusty, everything is broken! Dirt, an old condo that barely works and makes noise that it is impossible to sleep. The refrigerator is old, the TV is so-so, 1 Russian channel 1st. The chairs and table on the balcony are all rotten.
The slides are all in the pits, breaking a hand on them is not a problem. I'm talking about blue slides. It's scary to imagine that in a closed one. (She works alone) All the staff constantly want money. I finally understand everything that this is Africa, the Arabs, but this is already too much! Disco - no one controls who came and who left.
And the staff goes and the locals, so they will kill and no one will do anything.
You can go outside the territory, even in the evening, but there are types.
The nearest center "Ali Baba" - there you can buy a lot! And souvenirs as well. Prices are fixed. Leather, dates, coffee, etc.
Animation is mediocre, everything is the same. Nothing special to look at! Arkem is a good fellow, plows on a children's animation for three!
Food and drinks are often a la carte!
Food: Breakfast eggs every day, then you can't even look at them!
You can't drink tea for breakfast. It's just nonsense!
And there is so much to eat, the food is varied, you will not stay hungry. Crabs are given outside on certain days, also with shrimp. Often unsigned, guess what, I have food allergies, so I had a lot of fun!
A guy who makes pizza and hamburgers by the pool. He is always dissatisfied with everything, with his hands without gloves, the grip with which he gets the pizza, puts it down somewhere in the dirt. Just awful!
The chairs at the evening show are often broken, but there are not enough of them, take your seats in advance. Otherwise, you will sit on the floor. Furniture in the foyer, all worn and dirty, it's disgusting to sit.
There is an exchanger in the hotel.
Overall: a nightmare and a quiet horror.
Not a hotel, but a dump!
Miramistin to help you!
First thing I want to say, the hotel is just awful!
Also employees of the Tez-Tour office, at the River Station, in the shopping center "At the River".
They simply amaze with their unprofessionalism by sending me to such a hotel.
They talked about 4 stars, 3+, in fact, a dead three!
I will write chaotically, forgive me.
This is just my personal opinion!!!
Vacation ruined, hotel terrible! The first thing that comes to mind is unsanitary conditions everywhere.
If you want to stand in lines for 25 minutes in the heat, then you are here. And so everywhere! Entrance to the dining room 25 minutes of waiting. Coffee 20 minutes of waiting, if you want a fork, spoon, plate, wait.
The plates are almost all broken, the cups too. The tables are dirty, do not have time to wipe or stains from a rag. Eat like in a pigsty. There are no napkins, salt and pepper, you have to look.
But for the French there is everything! And there is a different attitude towards Algerians, although the Russians are the backbone of this hotel.
But we are treated here as to ha . . well!
The hotel is stolen, so the locks on all your belongings are a must! No one will solve your problems if something happened to you.
At the reception, they will immediately forget Russian and English. Since there is no electronic key to enter the room, no one will find who stole from you. Yes, and will not look! And the tourist police, too, will not solve the issue, they only speak Arabic.
The safe at the reception is so antediluvian, there are no cameras, anyone will open it with a finger.
Cleaning is disgusting, for a week, they never washed the sink, mirror, did not change the towels, although I asked. Even for tea! Only your own towels!
If you don't want problems, feed the cleaning lady, our chocolates go well and money.
Wooden sun loungers are all broken! The soft pads underneath are all dirty and tattered!
There are no sun loungers on the sea from this hotel! Everything else that they write is a lie! There is Russian-speaking staff, do not believe the reviews! Everyone goes to a nearby beach. The sea is relatively clean, algae, but there are few of them.
The staff is unfriendly, only for Algerians they are their own!
At the reception, a bald man, he doesn’t care at all, a young guy, he can decide something for money. The girl is trying, but since there is a mess everywhere, she scores a lot! No badges or names, I don't know. They don't have anything.
There are no condos at the reception at all. In the dining room too. Sit and sweat. So that they do not write, or save and do not turn them on!
Wifi is just terrible!
Rooms - oh yes! This is not even Anapa 90 goals. Everything is so dead, rotten, rusty, everything is broken! Dirt, an old condo that barely works and makes noise that it is impossible to sleep. The refrigerator is old, the TV is so-so, 1 Russian channel 1st. The chairs and table on the balcony are all rotten.
The slides are all in the pits, breaking a hand on them is not a problem. I'm talking about blue slides. It's scary to imagine that in a closed one. (She works alone) All the staff constantly want money. I finally understand everything that this is Africa, the Arabs, but this is already too much! Disco - no one controls who came and who left.
And the staff goes and the locals, so they will kill and no one will do anything.
You can go outside the territory, even in the evening, but there are types.
The nearest center "Ali Baba" - there you can buy a lot! And souvenirs as well. Prices are fixed. Leather, dates, coffee, etc.
Animation is mediocre, everything is the same. Nothing special to look at! Arkem is a good fellow, plows on a children's animation for three!
Food and drinks are often a la carte!
Food: Breakfast eggs every day, then you can't even look at them!
You can't drink tea for breakfast. It's just nonsense!
And there is so much to eat, the food is varied, you will not stay hungry. Crabs are given outside on certain days, also with shrimp. Often unsigned, guess what, I have food allergies, so I had a lot of fun!
A guy who makes pizza and hamburgers by the pool. He is always dissatisfied with everything, with his hands without gloves, the grip with which he gets the pizza, puts it down somewhere in the dirt. Just awful!
The chairs at the evening show are often broken, but there are not enough of them, take your seats in advance. Otherwise, you will sit on the floor. Furniture in the foyer, all worn and dirty, it's disgusting to sit.
There is an exchanger in the hotel.
Overall: a nightmare and a quiet horror.
Not a hotel, but a dump!
Miramistin to help you!
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As for the hotel itself, there are pros and cons. The hotel area is large, beautiful, large swimming pool, slides, WiFi catches only at the reception normally. For food: everything was very tasty, a large selection, different meats, fish, cakes, sweets, ice cream for dinner is free. For alcohol: pool bar from 10 to 17 - soft drinks + wine and beer, bar in the dining room - until the dining room closes, also soft drinks and wine, beer.
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As for the hotel itself, there are pros and cons. The hotel area is large, beautiful, large swimming pool, slides, WiFi catches only at the reception normally.
For food: everything was very tasty, a large selection, different meats, fish, cakes, sweets, ice cream for dinner is free.
For alcohol: pool bar from 10 to 17 - soft drinks + wine and beer, bar in the dining room - until the dining room closes, also soft drinks and wine, beer. Bar at the reception, from 10 am to 12 am, different types of alcohol, cocktails. That is, food and alcohol are all good, the only minus is that, as there was a full occupancy of the hotel, there were a lot of people and periodically there were queues in the dining room and at the bar.
The hotel is on the second beach line, 5-7 minutes walk to the sea, own beach, sun loungers, umbrellas for free, they were always enough at the sea, unlike the pool, where the sun loungers were occupied from the night, but since we were more interested in the sea, not the pool , it didn't bother me. There was also a non-alcoholic bar on the beach.
The hotel is very good with animation, the animators are great guys, constantly dancing, water aerobics, they are suitable for everyone, they communicate with everyone, every evening around after dinner and until 23.00 there was some kind of program in the hotel: mis hotel, mister hotel, foam party, karaoke and so on. Very interesting, fun, cool evening programs were.
From 12 midnight and about 2 nights, the club worked in the hotel free of charge, the bar was paid in the club.
The room was cleaned every day, towels were changed, but minus, there was no refrigerator in the room, they promised to bring it, they reminded me for 2 days, but they never brought it.
And so in the city itself, the streets are not very clean... That is, if you go to Tunisia, then this is purely a beach, swimming pools, hotel vacation.
In general, this hotel is ideal for families with children.
For food: everything was very tasty, a large selection, different meats, fish, cakes, sweets, ice cream for dinner is free.
For alcohol: pool bar from 10 to 17 - soft drinks + wine and beer, bar in the dining room - until the dining room closes, also soft drinks and wine, beer. Bar at the reception, from 10 am to 12 am, different types of alcohol, cocktails. That is, food and alcohol are all good, the only minus is that, as there was a full occupancy of the hotel, there were a lot of people and periodically there were queues in the dining room and at the bar.
The hotel is on the second beach line, 5-7 minutes walk to the sea, own beach, sun loungers, umbrellas for free, they were always enough at the sea, unlike the pool, where the sun loungers were occupied from the night, but since we were more interested in the sea, not the pool , it didn't bother me. There was also a non-alcoholic bar on the beach.
The hotel is very good with animation, the animators are great guys, constantly dancing, water aerobics, they are suitable for everyone, they communicate with everyone, every evening around after dinner and until 23.00 there was some kind of program in the hotel: mis hotel, mister hotel, foam party, karaoke and so on. Very interesting, fun, cool evening programs were.
From 12 midnight and about 2 nights, the club worked in the hotel free of charge, the bar was paid in the club.
The room was cleaned every day, towels were changed, but minus, there was no refrigerator in the room, they promised to bring it, they reminded me for 2 days, but they never brought it.
And so in the city itself, the streets are not very clean... That is, if you go to Tunisia, then this is purely a beach, swimming pools, hotel vacation.
In general, this hotel is ideal for families with children.
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• 5
Although the hotel is in the description after renovation, these rooms are not for us. All the best for your native Muslims. Not my first trip, but I have never met such an attitude !!!! ! And I was in shock for the first two days . . then I got used to it. Complete Ignore!! ! to requests! I'm not picky and when I read the reviews I decided maybe it's all the same people are such bores, they see minuses in everything .
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Although the hotel is in the description after renovation, these rooms are not for us. All the best for your native Muslims. Not my first trip, but I have never met such an attitude !!!! ! And I was in shock for the first two days . . then I got used to it. Complete Ignore!! ! to requests! I'm not picky and when I read the reviews I decided maybe it's all the same people are such bores, they see minuses in everything . . the main thing is the sea and the positive. In this hotel, you will not catch the positive, that's for sure.
They settled us - me and my son, in the room (the balcony does not close, the TV set, the refrigerator does not work), but it doesn’t matter)) I decided! and running to the sea... sleep in the evening . . and it began . . in general, the music in the city restaurant opposite across the road starts playing at 24:00 and ends at 05:00 in the morning, exactly. I don’t know what kind of equipment they have, but the speakers are roaring so that my head can’t stand it . . (IN THE REVIEWS I READ ABOUT SCREAMING MUSIC, BUT DID NOT PAY ATTENTION, BUT VERY IN vain) went to ask to change the number . . they don’t see me point-blank !!!! ! to tears!!! ! Mario guessed well to tell our guide . . he swore with the administrator for about 15 minutes! Thank him very much! The admin barked at me CARRY THE BAGGAGE . . this is such a culture of communication . .
We were relocated. But!! ! *smile with irony* the air conditioner didn't work there!!! ! the master came . . tinkered, but couldn’t fix anything . . I didn’t dare to change, so that it wouldn’t be worse . . like this. but they settled in the same building only on the first floor with an exit "TO MUSIC" Even with me, a man came and cursed very loudly, his indignation knew no bounds ! ! His family settled in a room with one bed and + a bunk-teenage room (there are two boys in this family, one of them is 19 years old and he is under two meters tall), so imagine how he sleeps on this bed ?????? ? And they refuse to change for a cut! I don't even know how it ended up.
The food is surprisingly 4+. Tasty, varied! But! Meals are not organized, constant queues, they let in and out in small batches of people. I lived in Cuba in a hotel where there are 34 buildings !!! ! and there was never a line! Conclusion - poorly organized. The sea is warm. That's all the pluses . . Everywhere in the hotel and in the city smells like sewage. The slides in the hotel are bad, the son refused immediately, it is easy to hurt his back.
And yet, do not rely on a good number, they will give you either with access to the road where the music is yelling or the technical side where some kind of turbines are roaring . . the best for your own. Both Egypt and Cuba rested more than once . . the devil pulled me to fly to this hotel . . If you have already decided to fly to Tunisia, then just not this one, DEFINITELY. You will be VERY sorry. I didn’t even want to remember the hotel upon arrival, a month has passed, I decided to write all the same, so that people would know !!!
I have not seen such negativity, it was undisguised, vicious, humiliating, uncultured . . This attitude was noticeable in relation to all our tourists. If it weren't for the tour, I really enjoyed it!!! ! This is not a vacation that you look forward to once a year . .
They settled us - me and my son, in the room (the balcony does not close, the TV set, the refrigerator does not work), but it doesn’t matter)) I decided! and running to the sea... sleep in the evening . . and it began . . in general, the music in the city restaurant opposite across the road starts playing at 24:00 and ends at 05:00 in the morning, exactly. I don’t know what kind of equipment they have, but the speakers are roaring so that my head can’t stand it . . (IN THE REVIEWS I READ ABOUT SCREAMING MUSIC, BUT DID NOT PAY ATTENTION, BUT VERY IN vain) went to ask to change the number . . they don’t see me point-blank !!!! ! to tears!!! ! Mario guessed well to tell our guide . . he swore with the administrator for about 15 minutes! Thank him very much! The admin barked at me CARRY THE BAGGAGE . . this is such a culture of communication . .
We were relocated. But!! ! *smile with irony* the air conditioner didn't work there!!! ! the master came . . tinkered, but couldn’t fix anything . . I didn’t dare to change, so that it wouldn’t be worse . . like this. but they settled in the same building only on the first floor with an exit "TO MUSIC" Even with me, a man came and cursed very loudly, his indignation knew no bounds ! ! His family settled in a room with one bed and + a bunk-teenage room (there are two boys in this family, one of them is 19 years old and he is under two meters tall), so imagine how he sleeps on this bed ?????? ? And they refuse to change for a cut! I don't even know how it ended up.
The food is surprisingly 4+. Tasty, varied! But! Meals are not organized, constant queues, they let in and out in small batches of people. I lived in Cuba in a hotel where there are 34 buildings !!! ! and there was never a line! Conclusion - poorly organized. The sea is warm. That's all the pluses . . Everywhere in the hotel and in the city smells like sewage. The slides in the hotel are bad, the son refused immediately, it is easy to hurt his back.
And yet, do not rely on a good number, they will give you either with access to the road where the music is yelling or the technical side where some kind of turbines are roaring . . the best for your own. Both Egypt and Cuba rested more than once . . the devil pulled me to fly to this hotel . . If you have already decided to fly to Tunisia, then just not this one, DEFINITELY. You will be VERY sorry. I didn’t even want to remember the hotel upon arrival, a month has passed, I decided to write all the same, so that people would know !!!
I have not seen such negativity, it was undisguised, vicious, humiliating, uncultured . . This attitude was noticeable in relation to all our tourists. If it weren't for the tour, I really enjoyed it!!! ! This is not a vacation that you look forward to once a year . .
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• 14
It was not the first time in Tunisia. I wanted to go to the same Elmoradi 4 * hotel, but while I was waiting for confirmation of the tour, over the weekend the price increased by 30t. r. the suitcases were packed and the family had already tuned in to rest, they chose from what was cheaper and stopped at this hotel, because.
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It was not the first time in Tunisia. I wanted to go to the same Elmoradi 4 * hotel, but while I was waiting for confirmation of the tour, over the weekend the price increased by 30t. r. the suitcases were packed and the family had already tuned in to rest, they chose from what was cheaper and stopped at this hotel, because. The reviews were not bad enough.
We got to the hotel at 22 local time, and the first impression was terrible. It's hot, and the air conditioning does not work at the reception, the face of the hotel, the music yells, the first impression is that this is the gate to hell. When it came to check-in, there was a queue of those who wanted to change rooms. Before you check in, they require a fee of $ 5 per person, who does not have a room. It turned out to be impossible not to pay with a card, not to withdraw, although there is a bank in the lobby for currency exchange. In short, they gave us the keys, a porter who quickly brought us to the room. We were 4 people, the room should be a family room, brought to the standard with 3 beds and 2 towels. They said it would be possible to change tomorrow afternoon. In the morning after talking with the Russians. (The hotel is considered Russian, because 60-70% are Ukrainians, Belarusians, Russians, and on the beach all relatives are like in Anapa. ) After talking briefly, we realized that we were settled in rooms for "blacks", the neighbors were noisy and angry Algerians . They offered us another room, exactly the same but with 2 bunk beds. Good rooms even refused for a surcharge. But we flew not to sit in the rooms, but by the sea. Stayed in my room with mosquitoes and ants. People drag food to the rooms and there are ants in any star rating of the hotel. (I would have known at least a little "Mashenka" or what else I bought against insects). Number 144 turned out to be cheerful, there was no light for 5 days after 17. In the morning we leave a request, in the afternoon they turn on the light, then turn it off. We sinned on the staff that we did not leave them a tip for the room. But it turned out they weren't. for 4 people, 3 pillows, 2 towels, they left zayak, in general, all the towels were taken away and given again only through a showdown.
There are hellish slides, once you roll down you beat yourself off everything, especially the coccyx. There is a pipe, well, there you can still roll a couple of times. They like to take sunbeds early in the morning. You go to the pool there is no one, only towels, for dinner all the sunbeds are occupied.
10 minutes to the sea, there is a private cafe on the sea, where you can eat and drink for money, there is a corner with some water, you can drink soft drinks. There are sun loungers, but there are three sheds from the hotel, the rest are from a private cafe. The beach is bordered by a local beach for locals. They have grown in the water, but you can walk to the buoys. You can go further, to the beaches of other hotels, where the algae are removed and there are awnings and sun loungers. But if the guard sees your bracelet, they will immediately kick you out. We were located near the water without a sunbed.
The water is clean when it's calm, in a storm it raises garbage from the bottom, swimming in a trash can is somehow not very good.
Meals: the hotel is considered Russian, so why doesn't anyone invite the appropriate chef? There are no soups, there is some kind of non-edible slurry. There is no porridge, the children's table is french fries and not tasty cutlets. A big lack of queues, lack of tables, utensils. You need to walk in a crowd, one table is occupied, food is dragged there, then there is a queue to take something to drink. I agree, let the bartender pour alcohol, but simple drinks, you can stand for them for 10 minutes or more. There are generally food and drinks at different ends. Why can't everything be done in one place?
There is practically no Wi-Fi, you need to go to the right from the hotel about 100 meters, there you can buy a SIM card for 10 dinars, it's about 250 rubles and take 1GB of Internet or calls, BUT with a passport. There is also an ATM opposite. A little further Internet cafe, you can get Wi-Fi there.
Moreover, the music is loud, with small children in rooms overlooking the pool is not very comfortable. , and even in neighboring hotels there are discos until the morning, so peace and quiet only in the morning.
We got to the hotel at 22 local time, and the first impression was terrible. It's hot, and the air conditioning does not work at the reception, the face of the hotel, the music yells, the first impression is that this is the gate to hell. When it came to check-in, there was a queue of those who wanted to change rooms. Before you check in, they require a fee of $ 5 per person, who does not have a room. It turned out to be impossible not to pay with a card, not to withdraw, although there is a bank in the lobby for currency exchange. In short, they gave us the keys, a porter who quickly brought us to the room. We were 4 people, the room should be a family room, brought to the standard with 3 beds and 2 towels. They said it would be possible to change tomorrow afternoon. In the morning after talking with the Russians. (The hotel is considered Russian, because 60-70% are Ukrainians, Belarusians, Russians, and on the beach all relatives are like in Anapa. ) After talking briefly, we realized that we were settled in rooms for "blacks", the neighbors were noisy and angry Algerians . They offered us another room, exactly the same but with 2 bunk beds. Good rooms even refused for a surcharge. But we flew not to sit in the rooms, but by the sea. Stayed in my room with mosquitoes and ants. People drag food to the rooms and there are ants in any star rating of the hotel. (I would have known at least a little "Mashenka" or what else I bought against insects). Number 144 turned out to be cheerful, there was no light for 5 days after 17. In the morning we leave a request, in the afternoon they turn on the light, then turn it off. We sinned on the staff that we did not leave them a tip for the room. But it turned out they weren't. for 4 people, 3 pillows, 2 towels, they left zayak, in general, all the towels were taken away and given again only through a showdown.
There are hellish slides, once you roll down you beat yourself off everything, especially the coccyx. There is a pipe, well, there you can still roll a couple of times. They like to take sunbeds early in the morning. You go to the pool there is no one, only towels, for dinner all the sunbeds are occupied.
10 minutes to the sea, there is a private cafe on the sea, where you can eat and drink for money, there is a corner with some water, you can drink soft drinks. There are sun loungers, but there are three sheds from the hotel, the rest are from a private cafe. The beach is bordered by a local beach for locals. They have grown in the water, but you can walk to the buoys. You can go further, to the beaches of other hotels, where the algae are removed and there are awnings and sun loungers. But if the guard sees your bracelet, they will immediately kick you out. We were located near the water without a sunbed.
The water is clean when it's calm, in a storm it raises garbage from the bottom, swimming in a trash can is somehow not very good.
Meals: the hotel is considered Russian, so why doesn't anyone invite the appropriate chef? There are no soups, there is some kind of non-edible slurry. There is no porridge, the children's table is french fries and not tasty cutlets. A big lack of queues, lack of tables, utensils. You need to walk in a crowd, one table is occupied, food is dragged there, then there is a queue to take something to drink. I agree, let the bartender pour alcohol, but simple drinks, you can stand for them for 10 minutes or more. There are generally food and drinks at different ends. Why can't everything be done in one place?
There is practically no Wi-Fi, you need to go to the right from the hotel about 100 meters, there you can buy a SIM card for 10 dinars, it's about 250 rubles and take 1GB of Internet or calls, BUT with a passport. There is also an ATM opposite. A little further Internet cafe, you can get Wi-Fi there.
Moreover, the music is loud, with small children in rooms overlooking the pool is not very comfortable. , and even in neighboring hotels there are discos until the morning, so peace and quiet only in the morning.
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• 5
• traveled 6 years ago
We arrived at the hotel with a 3 year old child at 7 am local time, by 8 we checked into 3 of the proposed rooms, changed clothes and went to breakfast, the hotel was half full when we checked in and there were no queues, scrambled eggs, pancakes and standard food, then the sea. Of course you have to go, but not mega critical, the sea is either very clean, or impossibly dirty, and what is most interesting in the neighboring 5 stars is the same, lunches and dinners were very pleased with meat dishes, side dishes, a variety of vegetables and what is most interesting every evening is a sea grill - mussels, shrimps, crabs, soups for lunch and dinner, 3-4 types of meat, you definitely won’t stay hungry.
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We arrived at the hotel with a 3 year old child at 7 am local time, by 8 we checked into 3 of the proposed rooms, changed clothes and went to breakfast, the hotel was half full when we checked in and there were no queues, scrambled eggs, pancakes and standard food, then the sea. Of course you have to go, but not mega critical, the sea is either very clean, or impossibly dirty, and what is most interesting in the neighboring 5 stars is the same, lunches and dinners were very pleased with meat dishes, side dishes, a variety of vegetables and what is most interesting every evening is a sea grill - mussels, shrimps, crabs, soups for lunch and dinner, 3-4 types of meat, you definitely won’t stay hungry. animation works for both children and adults without any complaints. sun loungers by the pool and the sea. Who complained about alcohol, lack of towels and poor cleaning. We're probably lucky. They didn’t pay a penny, the room was clean, there were 2 towels with a margin, daily cleaning and soap replenishment, they didn’t use the sky and nothing was missing, no one took dinars from the table.
The room was in the main building overlooking the stage and the pool, the animation was noisy, but... Re slept without problems.
We went to the zoo, in Sousse, the port.
This is Tunisia, Africa
A priori dirty, poor, people are not hasty
They love children very much, poor children's cheeks and teeth from treats,
Eternal smile of the locals
Friendly staff
The hotel is quite clean, from 3 I expected much less, although there were more dissatisfied from our arrival than satisfied
Tunisia again? Yes, it is quite
By wi-fi, if you haven’t caught it, we leave the hotel and turn on wi-fi on La Terrace (neighboring cafe), the signal is excellent
This is extremely rare in a hotel.
SIM cards for 20 dinars with a guide for 3 GB or 8 dinars the same amount in the orido network 0.5 km to the right of the hotel
And do not forget the fixed price is a rarity, we bargain everywhere.
Have a nice holiday everyone
The room was in the main building overlooking the stage and the pool, the animation was noisy, but... Re slept without problems.
We went to the zoo, in Sousse, the port.
This is Tunisia, Africa
A priori dirty, poor, people are not hasty
They love children very much, poor children's cheeks and teeth from treats,
Eternal smile of the locals
Friendly staff
The hotel is quite clean, from 3 I expected much less, although there were more dissatisfied from our arrival than satisfied
Tunisia again? Yes, it is quite
By wi-fi, if you haven’t caught it, we leave the hotel and turn on wi-fi on La Terrace (neighboring cafe), the signal is excellent
This is extremely rare in a hotel.
SIM cards for 20 dinars with a guide for 3 GB or 8 dinars the same amount in the orido network 0.5 km to the right of the hotel
And do not forget the fixed price is a rarity, we bargain everywhere.
Have a nice holiday everyone
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• 7
We were immediately greeted while we were filling out the documents, offered to go to a restaurant to eat, brought cocktails. Quickly settled, things carried. The room was lovely. The food is excellent, varied. Very clean and beautiful area, everything is trimmed. Even tourists with babies rested there and were happy with everything.
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We were immediately greeted while we were filling out the documents, offered to go to a restaurant to eat, brought cocktails. Quickly settled, things carried. The room was lovely. The food is excellent, varied. Very clean and beautiful area, everything is trimmed. Even tourists with babies rested there and were happy with everything. The hotel is on the second line, but it's nice to go there, through local shops. There is a free bar on the beach, but there is only water, fanta, cola, sprite. If you dive with a mask, you can see beautiful fish. If you go 100 meters away, the beach is excellent, the water is clean, sand. The beach has hotel security. I liked everything very much, this hotel is much better than the Turkish five.
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• 8
We flew to rest when Nabeul was flooded, we thought for a long time to fly or change direction, as a result, we went. When we checked into the hotel, they gave $ 10 and walked around the buildings and looked at the rooms. We chose a room in the main building overlooking the pool, we didn’t sleep for two nights due to parties until 1.
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We flew to rest when Nabeul was flooded, we thought for a long time to fly or change direction, as a result, we went. When we checked into the hotel, they gave $ 10 and walked around the buildings and looked at the rooms. We chose a room in the main building overlooking the pool, we didn’t sleep for two nights due to parties until 1.2, the nights got used to it. At first, the hotel seemed very dirty to us, then it was washed all over to a gloss. We liked the rest, very beautiful, green area, all the staff are polite. these are also trifles. Cons can always be found even in 5 * hotels. I recommend the hotel as 4 *.
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• 4
For all questions, please contact dimitrysurikov@gmail. com Or call Viber 79531213400 Extract from the complaint about ANEX TOUR "08.30. 2018 my girlfriend signed a contract for the sale of the tourist product "Tunisia, hotel SOVIVA RESORT 3 *, 10d / 9n, tour operator ANEX TOUR", the cost of the tour for 2 people was 69291 rub.
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For all questions, please contact dimitrysurikov@gmail. com
Or call Viber 79531213400
Extract from the complaint about ANEX TOUR
"08.30. 2018 my girlfriend signed a contract for the sale of the tourist product "Tunisia, hotel SOVIVA RESORT 3 *, 10d / 9n, tour operator ANEX TOUR", the cost of the tour for 2 people was 69291 rub. 00 kopecks..
According to the description from the official website https://www. anextour. com/tunisia/hotel/soviva-sousse - most of the services are not true:
SERVICES
• currency exchange - yes
• laundry (extra charge) - yes
• 3 tennis courts - NO!
• gym - NO!
• SPA center (for a fee) - yes (but according to reviews there is a risk of getting a fracture or infection)
• Wi-Fi in the lobby and by the large pool (free of charge) - connection is possible only at the reception and is not designed for the number of visitors, actual use is IMPOSSIBLE!
• Water aerobics - NO!
• beach volleyball - NO!
• Basketball - NO!
• safe at the reception (extra charge) - yes.
ROOMS
The hotel has 513 rooms.
The room includes:
bath / shower - yes
air conditioning, - (works only as a wind blower)
TV, - yes (only 2 channels work and this is with satellite TV)
phone, - there is just a phone that is NOT CONNECTED to anything!
mini-bar (extra charge) - NOT SUPPLIED!
balcony/terrace. - yes, the presence can be traumatic because the fence is not screwed.
Room categories:
• Standard room (20 sq. m. ) view of the garden or pool - in fact, a view of the fence of the neighboring hotel.
Check-in to the rooms was supposed to take place at 14:00, we arrived at the hotel at 18:00, however, the meeting guide from ANEX just dropped us off at the entrance and left without verifying the check-in of vacationers. Turning to the reception, they explained to us that the hotel is full and they are simply not ready to receive guests. Half an hour later, we were given room 1001 in Block A. the corridor of the block is not equipped with lighting (1 lamp for the entire corridor of 30 meters), the room was not cleaned (broken glasses, dirty carpets, garbage, food leftovers).
The room itself turned out to be no better - dirt on the walls, ceiling, unwashed floors, dirty bed linen and towels, dust on all surfaces, bare wires from the walls. They promised to change the room the next morning.
On the morning of 10.09. 2018, we turned to the ANEX hotel guide, who introduced herself to us as Nadezhda, about the inconsistency of the tour and the unsuitability for living in this room, to which she refused to help and explained that we must solve all the problems regarding accommodation on our own. Turning to the reception, we asked for a change of room, we were not refused, but the conditions did not improve much, there were 3 such room changes, we had to choose less dirty and safer for health - 2020.
There are no bedside rugs, the glass in the bathroom rests on 2 screws, the toilet is constantly leaking, dust, the fence is broken on the terrace, dirty towels with only 1 pc for two people, lack of shampoos and soap, a large number of cockroaches and ants. The staff does not respond to comments. Cleaning the room consists only in the theft of personal property (2 chargers for the phone) and money for a total of 50 dinars from the pocket of clothes. Again, they turned to the front desk and to a separate guide - no action was taken. It was also denied a call to the ROSTURISM hotline.
NUTRITION CONCEPT
AI - all inclusive
Restaurant-buffet Soviva - breakfasts, lunches, dinners, grill, soft and alcoholic drinks of local production throughout the day
A'la carte restaurants: One free lunch or dinner entry to one of the restaurants by prior reservation (24 hours in advance) and subject to availability
• Beijing Garden - Asian Cuisine
• La Regina - Italian cuisine
Bars:
• Lobby bar - 08:00-00:00
• 2 pool bars - 10:00-00:00
• Beach bar - 10:00-17:00
Disrespectful attitude of staff towards Russian guests. Example: when I asked the bar for a Cola drink, they refused me, saying that the drink was over. Behind me in line was a guest from Algeria, he ordered Cola and it was immediately provided to him. I immediately applied again, which again was refused. The restaurant hall, as well as the "buffet" are in conditions of complete unsanitary conditions, a huge number of flies, cockroaches and ants, which also move freely through the food. The cups are disposable, which are then rinsed and given to the next guest. The plates are glass but have cracks and chips. A day after check-in, there were shortages of drinks. Three days later, juices, beer, whiskey, etc. were on the stop list. The bar can only provide sprite, red wine and jin.
On the fourth day drinking water ended (poured in portions). In fact, the concept of "all inclusive" is no different from "half board"
Beach
The sun loungers are broken, the seaweed has not been removed from the sea (although neighboring hotels are monitoring this), cigarette butts, bags and other garbage are scattered on the beach.
A complaint
I believe that ANEX TOUR provided deliberately false information about the proper tour. The hotel guide is not competent and focuses only on the sale of excursion products, rather than on the comfort and experience of the guests who have arrived (a total of about 30 Russian tourists). Most of the services indicated in the tour are not provided. Cleaning in the rooms and change of towels, bed linen - including on request is not performed. Property theft. The all inclusive package is not up to standard. This tour is clearly overpriced. "
Or call Viber 79531213400
Extract from the complaint about ANEX TOUR
"08.30. 2018 my girlfriend signed a contract for the sale of the tourist product "Tunisia, hotel SOVIVA RESORT 3 *, 10d / 9n, tour operator ANEX TOUR", the cost of the tour for 2 people was 69291 rub. 00 kopecks..
According to the description from the official website https://www. anextour. com/tunisia/hotel/soviva-sousse - most of the services are not true:
SERVICES
• currency exchange - yes
• laundry (extra charge) - yes
• 3 tennis courts - NO!
• gym - NO!
• SPA center (for a fee) - yes (but according to reviews there is a risk of getting a fracture or infection)
• Wi-Fi in the lobby and by the large pool (free of charge) - connection is possible only at the reception and is not designed for the number of visitors, actual use is IMPOSSIBLE!
• Water aerobics - NO!
• beach volleyball - NO!
• Basketball - NO!
• safe at the reception (extra charge) - yes.
ROOMS
The hotel has 513 rooms.
The room includes:
bath / shower - yes
air conditioning, - (works only as a wind blower)
TV, - yes (only 2 channels work and this is with satellite TV)
phone, - there is just a phone that is NOT CONNECTED to anything!
mini-bar (extra charge) - NOT SUPPLIED!
balcony/terrace. - yes, the presence can be traumatic because the fence is not screwed.
Room categories:
• Standard room (20 sq. m. ) view of the garden or pool - in fact, a view of the fence of the neighboring hotel.
Check-in to the rooms was supposed to take place at 14:00, we arrived at the hotel at 18:00, however, the meeting guide from ANEX just dropped us off at the entrance and left without verifying the check-in of vacationers. Turning to the reception, they explained to us that the hotel is full and they are simply not ready to receive guests. Half an hour later, we were given room 1001 in Block A. the corridor of the block is not equipped with lighting (1 lamp for the entire corridor of 30 meters), the room was not cleaned (broken glasses, dirty carpets, garbage, food leftovers).
The room itself turned out to be no better - dirt on the walls, ceiling, unwashed floors, dirty bed linen and towels, dust on all surfaces, bare wires from the walls. They promised to change the room the next morning.
On the morning of 10.09. 2018, we turned to the ANEX hotel guide, who introduced herself to us as Nadezhda, about the inconsistency of the tour and the unsuitability for living in this room, to which she refused to help and explained that we must solve all the problems regarding accommodation on our own. Turning to the reception, we asked for a change of room, we were not refused, but the conditions did not improve much, there were 3 such room changes, we had to choose less dirty and safer for health - 2020.
There are no bedside rugs, the glass in the bathroom rests on 2 screws, the toilet is constantly leaking, dust, the fence is broken on the terrace, dirty towels with only 1 pc for two people, lack of shampoos and soap, a large number of cockroaches and ants. The staff does not respond to comments. Cleaning the room consists only in the theft of personal property (2 chargers for the phone) and money for a total of 50 dinars from the pocket of clothes. Again, they turned to the front desk and to a separate guide - no action was taken. It was also denied a call to the ROSTURISM hotline.
NUTRITION CONCEPT
AI - all inclusive
Restaurant-buffet Soviva - breakfasts, lunches, dinners, grill, soft and alcoholic drinks of local production throughout the day
A'la carte restaurants: One free lunch or dinner entry to one of the restaurants by prior reservation (24 hours in advance) and subject to availability
• Beijing Garden - Asian Cuisine
• La Regina - Italian cuisine
Bars:
• Lobby bar - 08:00-00:00
• 2 pool bars - 10:00-00:00
• Beach bar - 10:00-17:00
Disrespectful attitude of staff towards Russian guests. Example: when I asked the bar for a Cola drink, they refused me, saying that the drink was over. Behind me in line was a guest from Algeria, he ordered Cola and it was immediately provided to him. I immediately applied again, which again was refused. The restaurant hall, as well as the "buffet" are in conditions of complete unsanitary conditions, a huge number of flies, cockroaches and ants, which also move freely through the food. The cups are disposable, which are then rinsed and given to the next guest. The plates are glass but have cracks and chips. A day after check-in, there were shortages of drinks. Three days later, juices, beer, whiskey, etc. were on the stop list. The bar can only provide sprite, red wine and jin.
On the fourth day drinking water ended (poured in portions). In fact, the concept of "all inclusive" is no different from "half board"
Beach
The sun loungers are broken, the seaweed has not been removed from the sea (although neighboring hotels are monitoring this), cigarette butts, bags and other garbage are scattered on the beach.
A complaint
I believe that ANEX TOUR provided deliberately false information about the proper tour. The hotel guide is not competent and focuses only on the sale of excursion products, rather than on the comfort and experience of the guests who have arrived (a total of about 30 Russian tourists). Most of the services indicated in the tour are not provided. Cleaning in the rooms and change of towels, bed linen - including on request is not performed. Property theft. The all inclusive package is not up to standard. This tour is clearly overpriced. "
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